customer receive unreadable email

[gbkhor]

Hi

We are using MS Outlook 2003 with latest patches installed

We encounter intermittent issue when we send an email to customer, customer
receive it as below but not our own internal staff, anyone have any idea?

thanks in advance


Date: Wed, 3 Dec 2008 09:32:32 +0800
Message-ID: <013901c954e7$039b7cb0$b49bd70a@abaxobal>
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_NextPart_000_013A_01C9552A.11BEBCB0"
X-Mailer: Microsoft Office Outlook 11
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
thread-index:
AclEk/5ubHTb6PdbSoenet6sg21ilAAAL3pAAAC5l9AAAF3DwAAAcKrgAABVCXAAAHeTkAAAQlQgAFg4HtAA+056AAAD0rtwAC7xeMAAGdfkQAAYzPWgAAhEbfAAjOiFMAA2TfdwAAM3fGAAAfsGQAACP86gAYRFsvA=
In-Reply-To: <[email protected]>

This is a multi-part message in MIME format.

------=_NextPart_000_013A_01C9552A.11BEBCB0
Content-Type: multipart/related;
boundary="----=_NextPart_001_013B_01C9552A.11BEBCB0"



------=_NextPart_001_013B_01C9552A.11BEBCB0
Content-Type: multipart/alternative;
boundary="----=_NextPart_002_013C_01C9552A.11BEBCB0"



------=_NextPart_002_013C_01C9552A.11BEBCB0
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit

 

[Vince Averello]

As a test have you tried sending the mail in Plain Text to the customer?

 

[Brian Tillman [MVP - Outlook]]

We are using MS Outlook 2003 with latest patches installed

We encounter intermittent issue when we send an email to customer,
customer receive it as below but not our own internal staff, anyone have
any idea?

This indicates that something between you and your customer is interfering
with the correct interpretation of the messsage headers. Since others
receive the message properly, I'd first suspect the recipient's PC has a
program that is interfering, with the most likely culprit being an antivirus
scanner checking incoming messages.

 

[gbkhor]

Hi Vince

yes, plain text no issue

thanks

As a test have you tried sending the mail in Plain Text to the customer?

 

[gbkhor]

Hi Brian

I had check, the antivirus doesn't did that.

What i means "others can received properly" is refer to internal staff and
not customer.

thanks

 

[Vince Averello]

Hmmm, from the headers it looks like the item isn't simply text. I wonder if
something is happening after it leaves the client

 

[Brian Tillman [MVP - Outlook]]

I had check, the antivirus doesn't did that.

Are you saying that the other person told you they do not scan incoming mail
with their antivirus app? Many AV apps enable mail scanning by default so
have them exlicitly make sure the mail scanning isn't even installed.

 

[gbkhor]

Hi Vince

What i means is, with plain text we doesn't have this issue, the sample that
I provided is on HTML format

thanks

 

[gbkhor]

Hi Brian

Understand and agreed that AV must constribute to this issue, but I'm sure
customer end AV is clear, as the same issue also happen to other customer,
so the issue is at our end, but we have not idea where to check from.

thanks

 

[Brian Tillman [MVP - Outlook]]

Understand and agreed that AV must constribute to this issue, but I'm sure
customer end AV is clear, as the same issue also happen to other customer,
so the issue is at our end, but we have not idea where to check from.

I don't see any evidence in your symptom description that leads me to
believe the problem is on your side. Most of the time, the problem causing
the symptoms you describe are on the recipient end.

 

[gbkhor]

Hi Brian

The same email if received at gmail also having the same issue, so we can
conclude that is our end

kindly provide some hints which area should we check

thanks