Detect Modem

[Lamar]

I go to Control Panel>Phone and Modem Options>Modem tab. I see modem device
and attached Com 3. I click on my modem and select properties then it states
my device is working properly.

So I have a modem but when I try use Fax Console > Tools > Configure Fax.
It tells me I do not have a modem installed. Then I select I want to install
a modem. The problems is I never see my modem on Com 3.

Is there a problem with the modem being setup on Com 3. I use the modem
when I send out faxes on WinPro. Can I use the same modem in the Fax Console
or Outlook? Our IT set-up the software.

Any help. Thank you.

 

[Milly Staples [MVP - Outlook]]

Not a Microsoft Office related problem - suggest you ask your IT for troubleshooting help or post to a group for your version of Windows Hardware.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Lamar asked:

| I go to Control Panel>Phone and Modem Options>Modem tab. I see modem
| device and attached Com 3. I click on my modem and select properties
| then it states my device is working properly.
|
| So I have a modem but when I try use Fax Console > Tools > Configure
| Fax.
| It tells me I do not have a modem installed. Then I select I want to
| install a modem. The problems is I never see my modem on Com 3.
|
| Is there a problem with the modem being setup on Com 3. I use the
| modem when I send out faxes on WinPro. Can I use the same modem in
| the Fax Console or Outlook? Our IT set-up the software.
|
| Any help. Thank you.