Dialup Issues Outlook 2003

[Nik]

Hi

I am a resident of the UK and have a USB DSL modem providing me with
broadband access.

I have a brand new PC running Win XP SP2 and Office XP Pro 2003.

When opening my IE6 the dialup box pops up and it connects, i.e. "On
demand", and remains connected until offering me the auto disconnect
feature. This is how I like it.

However, if I open Outlook 2003 it does not dial on demand. I have to
firstly hit send/receive and then a dialogue box pops up offerering me the
option to "dial" etc. It then disconnects as soon as it's sent/received.

I have not (and don't want to ) downloaded any auto-configuration software
from BT Yahoo (ISP), and have configured it exactly as I was told to by
them.

All my other programs dial on demand, without the need to even hit "dial".

Any ideas on how to improve this?

Many thanks.

Nik.

 

[DL]

You need to set the mail/connection options in OL
i.e. When to send/check for mail, polling interval. Do NOT set for less than
10 mins.
PS In IE whats the point of using 'dial up' since you are on broadband it
wont disconnect anyway.?

 

[Nik]

I have set the options in outlook. The point is I'm not connected with a
router via RJ45 cable. I'm on a USB modem and, as such, it still needs to
"dial" and check username/password.

I can simply right click on the two green flickering screens in my tray, and
choose disconnect and I'm offline.

Any other ideas?

Thanks.

Nik.

 

[DL]

If you've set the options OL should send/receive as set.
It is important not to set the polling for less than 10 mins.
You've also checked the OL Account settings?
When you start OL it may take a few secs before it connects

 

[Nik]

I have the polling set to 10mins. I have tried all options on the Mail Setup
tab, and the "best" I can get is the "dialup" box appearing upon first
opening outlook. I then have to click "dial" and then it sends/recieves,
then it disconnects. I do not have the "hang up after a background
send/receive" box checked.

I can't beleive no-one else has this issue. It's a brand new PC, with the
most popular modem and ISP in the UK, running a Microsoft product.
Everything else just connects on demand, and stays connected. Weird!

Thanks again. Any more ideas??

Nik.

 

[DL]

Did you also check, in OL, the individual Email Account settings/options?
I used a usb modem,initially, and dont recall any problems in OL - I'm in UK

 

[Russ Valentine [MVP-Outlook]]

You have not provided enough information. Specify your mail account type and
the connection type you set for it.

 

[Nik]

Mail account type POP3, connection type is DSL via USB modem, PC considers
it as dialup (Does a verify password etc on connection), but it is 2.2mbps
DSL.

Thanks.

You have not provided enough information. Specify your mail account type
and the connection type you set for it.
--
Russ Valentine
[MVP-Outlook]

I have the polling set to 10mins. I have tried all options on the Mail
Setup
tab, and the "best" I can get is the "dialup" box appearing upon first
opening outlook. I then have to click "dial" and then it sends/recieves,
then it disconnects. I do not have the "hang up after a background
send/receive" box checked.

I can't beleive no-one else has this issue. It's a brand new PC, with the
most popular modem and ISP in the UK, running a Microsoft product.
Everything else just connects on demand, and stays connected. Weird!

Thanks again. Any more ideas??

Nik.

 

[Russ Valentine [MVP-Outlook]]

I asked you what connection type you set for the mail account. You already
told us what type of Internet Connection you use. That, however, tells us
nothing about how you configured the account since "DSL over USB" is not an
option.
--
Russ Valentine
[MVP-Outlook]

Mail account type POP3, connection type is DSL via USB modem, PC considers
it as dialup (Does a verify password etc on connection), but it is 2.2mbps
DSL.

Thanks.

You have not provided enough information. Specify your mail account type
and the connection type you set for it.
--
Russ Valentine
[MVP-Outlook]

I have the polling set to 10mins. I have tried all options on the Mail
Setup
tab, and the "best" I can get is the "dialup" box appearing upon first
opening outlook. I then have to click "dial" and then it sends/recieves,
then it disconnects. I do not have the "hang up after a background
send/receive" box checked.

I can't beleive no-one else has this issue. It's a brand new PC, with
the
most popular modem and ISP in the UK, running a Microsoft product.
Everything else just connects on demand, and stays connected. Weird!

Thanks again. Any more ideas??

Nik.

If you've set the options OL should send/receive as set.
It is important not to set the polling for less than 10 mins.
You've also checked the OL Account settings?
When you start OL it may take a few secs before it connects

I have set the options in outlook. The point is I'm not connected with
a
router via RJ45 cable. I'm on a USB modem and, as such, it still needs
to
"dial" and check username/password.

I can simply right click on the two green flickering screens in my
tray,
and
choose disconnect and I'm offline.

Any other ideas?

Thanks.

Nik.

You need to set the mail/connection options in OL
i.e. When to send/check for mail, polling interval. Do NOT set for
less
than
10 mins.
PS In IE whats the point of using 'dial up' since you are on
broadband
it
wont disconnect anyway.?


Hi

I am a resident of the UK and have a USB DSL modem providing me
with
broadband access.

I have a brand new PC running Win XP SP2 and Office XP Pro 2003.

When opening my IE6 the dialup box pops up and it connects, i.e.
"On
demand", and remains connected until offering me the auto
disconnect
feature. This is how I like it.

However, if I open Outlook 2003 it does not dial on demand. I have
to
firstly hit send/receive and then a dialogue box pops up offerering
me
the
option to "dial" etc. It then disconnects as soon as it's
sent/received.

I have not (and don't want to ) downloaded any auto-configuration
software
from BT Yahoo (ISP), and have configured it exactly as I was told
to
by
them.

All my other programs dial on demand, without the need to even hit
"dial".

Any ideas on how to improve this?

Many thanks.

Nik.

 

[Nik]

O.K., The account "type" is currently POP3, the connection "type" is (in
individual account settings) "Connect using phone line". There is no
security tab or "connect automatically" that I can find, anywhere. There is
no "Dial whenever a connection is required" option in the pop-up dial-up
box, or within any of the other settings. I have tried the "LAN" option, and
the "3rd party dialer" option and neither work. None of the combinations at
any stage inititate, and automatically connect, but all my other "Online
reliant" applications do - no problem.

I must add that the pop-up dial-up box that Outlook launches is new compared
to my last PC. The last one has XP SP1, then I updated to SP2 (there was a
"connect automatically" option in the pop-up dialup box) but the new PC is a
brand new XP SP2 system. The previous type of pop-up dialup box still exists
onthe brand new system, and works perfectly on all my other applications.

The other options offered within tools/options/mail setup/dialup in Outlook
are all unchecked, except for "warn before switching an existing dialup
connection" ( and, Yes, I have tried checking and unchecking all the other
options, in all combinations)

It seems as though Outlook has its' very own dialup/connection software that
differs from all other applications.

Any other info that may be needed, or any other ideas please let me know!

Many thanks again.

Nik,

 

[Russ Valentine [MVP-Outlook]]

Outlook was never developed to manage dial up connections. In all previous
versions you could "force" an automatic dial up by selecting the LAN
connection type (even though you used dial up) then setting an automatic
polling interval as long as the Operating system's dial up connectoid was
configured "not to prompt" to dial. With Outlook 2003, even that option
seems not to work for most users. Microsoft indicated they at the last
minute had changed the "automatic" dial up function to use IE's dialer
rather than the OS dial up connectoid.
I don't know of anyone who has been able to restore this function
consistently in Outlook 2003, but very few people even try to use Outlook to
manage dial ups anymore. Most just give up and establish their connections
manually.
--
Russ Valentine
[MVP-Outlook]

O.K., The account "type" is currently POP3, the connection "type" is (in
individual account settings) "Connect using phone line". There is no
security tab or "connect automatically" that I can find, anywhere. There
is no "Dial whenever a connection is required" option in the pop-up
dial-up box, or within any of the other settings. I have tried the "LAN"
option, and the "3rd party dialer" option and neither work. None of the
combinations at any stage inititate, and automatically connect, but all my
other "Online reliant" applications do - no problem.

I must add that the pop-up dial-up box that Outlook launches is new
compared to my last PC. The last one has XP SP1, then I updated to SP2
(there was a "connect automatically" option in the pop-up dialup box) but
the new PC is a brand new XP SP2 system. The previous type of pop-up
dialup box still exists onthe brand new system, and works perfectly on all
my other applications.

The other options offered within tools/options/mail setup/dialup in
Outlook are all unchecked, except for "warn before switching an existing
dialup connection" ( and, Yes, I have tried checking and unchecking all
the other options, in all combinations)

It seems as though Outlook has its' very own dialup/connection software
that differs from all other applications.

Any other info that may be needed, or any other ideas please let me know!

Many thanks again.

Nik,

 

[Nik]

Thanks for your time anyway. Very much appreciated.

Nik.

Outlook was never developed to manage dial up connections. In all previous
versions you could "force" an automatic dial up by selecting the LAN
connection type (even though you used dial up) then setting an automatic
polling interval as long as the Operating system's dial up connectoid was
configured "not to prompt" to dial. With Outlook 2003, even that option
seems not to work for most users. Microsoft indicated they at the last
minute had changed the "automatic" dial up function to use IE's dialer
rather than the OS dial up connectoid.
I don't know of anyone who has been able to restore this function
consistently in Outlook 2003, but very few people even try to use Outlook
to manage dial ups anymore. Most just give up and establish their
connections manually.

 

[Russ Valentine [MVP-Outlook]]

I'd still play around with these settings and see what you come up with. You
might be able to find a combination that works for you. Your best bet will
be to use the LAN setting with "Connect via modem when not connected." Then
make sure you have an IE dialer configuration that can connect without a
prompt.
--
Russ Valentine
[MVP-Outlook]

Thanks for your time anyway. Very much appreciated.

Nik.

Outlook was never developed to manage dial up connections. In all
previous versions you could "force" an automatic dial up by selecting the
LAN connection type (even though you used dial up) then setting an
automatic polling interval as long as the Operating system's dial up
connectoid was configured "not to prompt" to dial. With Outlook 2003,
even that option seems not to work for most users. Microsoft indicated
they at the last minute had changed the "automatic" dial up function to
use IE's dialer rather than the OS dial up connectoid.
I don't know of anyone who has been able to restore this function
consistently in Outlook 2003, but very few people even try to use Outlook
to manage dial ups anymore. Most just give up and establish their
connections manually.
--
Russ Valentine
[MVP-Outlook]

O.K., The account "type" is currently POP3, the connection "type" is (in
individual account settings) "Connect using phone line". There is no
security tab or "connect automatically" that I can find, anywhere. There
is no "Dial whenever a connection is required" option in the pop-up
dial-up box, or within any of the other settings. I have tried the "LAN"
option, and the "3rd party dialer" option and neither work. None of the
combinations at any stage inititate, and automatically connect, but all
my other "Online reliant" applications do - no problem.

I must add that the pop-up dial-up box that Outlook launches is new
compared to my last PC. The last one has XP SP1, then I updated to SP2
(there was a "connect automatically" option in the pop-up dialup box)
but the new PC is a brand new XP SP2 system. The previous type of pop-up
dialup box still exists onthe brand new system, and works perfectly on
all my other applications.

The other options offered within tools/options/mail setup/dialup in
Outlook are all unchecked, except for "warn before switching an existing
dialup connection" ( and, Yes, I have tried checking and unchecking all
the other options, in all combinations)

It seems as though Outlook has its' very own dialup/connection software
that differs from all other applications.

Any other info that may be needed, or any other ideas please let me
know!

Many thanks again.

Nik,



Nik,

First I am not completely familiar with DSL but believe what works for
a modem will work in your case. I also do not have your specfic version
of Outlook but these are very similar in the versions that I do have.

Try: In Outlook select tools_accounts_"select your
account"_Properties_Connection Then select "connection using my phone
line" at the bottom select "properties" click the "security" tab and
check the box for "connect automatically" then "OK" Then "apply" then
ok close outlook and reboot Check to see if this works??

Alternatively Tou might also Try:

Open Outlook select tools_accounts_"select
account"_properties_connection Then slect button for "connect using
Internet exploer's or 3rd party dialer" ok apply ok close reboot

Try This and I hope that you get the results that you are seeking.

 

[Nik]

Thanks for that. I tried it but no luck!

I appreciate your efforts though!

Thanks again.

Nik.

 

[Russ Valentine [MVP-Outlook]]

Right. These are the same steps I mentioned earlier that never worked. The
only thing that might work is to use the LAN setting and then make sure that
you have both your IE dialer another DUN connection configured to connect to
the Internet without requiring a prompt or user interaction.
--
Russ Valentine
[MVP-Outlook]

Thanks for that. I tried it but no luck!

I appreciate your efforts though!

Thanks again.

Nik.

 

[Nik]

Thanks again, but I tried that method ages ago (and just tried again) but no
luck. The best I can get it is if I open Outlook and hit snd/rcv. This
brings up a dialogue box (Unique to Outlook) which offers me the option to
dial. If I just leave it and wait for auto snd/rcv to kick in then I get the
snd/rcv error box popup, and no attempt to dial is made. If a connection is
present, of course there is no problem, but I quite often just switch on the
PC to quickly check email.

I accept what you said about Outlook not being designed to initiate
connections. It's simple enough to create a quick launch Icon to the
connection, or to allow IE6 to initiate the connection. It's just annoying
and slightly surprising that a program that relies pretty much solely on
there being an internet connection present, is so reluctant to offer the
auto-facility that it must have to operate fully. With all the various
options relating to Dialup, and connection types, I hoped there was a simple
solution.

After all, what do I expect for £377!! (yep, that's what it costs in the UK
for Office XP Pro, that's $719 USD!)

There is NO support from Microsoft, or my ISP in relation to this matter
(I've had my 3 free questions this year!)

Cheers.

Nik.

Thanks for all your suggestions and advice

Right. These are the same steps I mentioned earlier that never worked. The
only thing that might work is to use the LAN setting and then make sure
that you have both your IE dialer another DUN connection configured to
connect to the Internet without requiring a prompt or user interaction.

 

[Russ Valentine [MVP-Outlook]]

Well that confirms that the option to manage a dial up connection remains
broken. It broke just as Outlook 2003 was released and I got the feeling it
was probably not going to be addressed because dial up internet users are
not the main target for Outlook.
Outlook is first and foremost the client for Exchange Server. All its
Internet Mail functions were shoehorned in after the fact, and many of them
not so well.
--
Russ Valentine
[MVP-Outlook]

Thanks again, but I tried that method ages ago (and just tried again) but
no luck. The best I can get it is if I open Outlook and hit snd/rcv. This
brings up a dialogue box (Unique to Outlook) which offers me the option to
dial. If I just leave it and wait for auto snd/rcv to kick in then I get
the snd/rcv error box popup, and no attempt to dial is made. If a
connection is present, of course there is no problem, but I quite often
just switch on the PC to quickly check email.

I accept what you said about Outlook not being designed to initiate
connections. It's simple enough to create a quick launch Icon to the
connection, or to allow IE6 to initiate the connection. It's just annoying
and slightly surprising that a program that relies pretty much solely on
there being an internet connection present, is so reluctant to offer the
auto-facility that it must have to operate fully. With all the various
options relating to Dialup, and connection types, I hoped there was a
simple solution.

After all, what do I expect for £377!! (yep, that's what it costs in the
UK for Office XP Pro, that's $719 USD!)

There is NO support from Microsoft, or my ISP in relation to this matter
(I've had my 3 free questions this year!)

Cheers.

Nik.

Thanks for all your suggestions and advice

Right. These are the same steps I mentioned earlier that never worked.
The only thing that might work is to use the LAN setting and then make
sure that you have both your IE dialer another DUN connection configured
to connect to the Internet without requiring a prompt or user
interaction.
--
Russ Valentine
[MVP-Outlook]

Thanks for that. I tried it but no luck!

I appreciate your efforts though!

Thanks again.

Nik.


Nik,

Hope that you are still following this thread??

Try This From OfficeXP version (hope that the menus were not again
Changed by Gates & Crew):

In OL top memu bar select "Tools" drop Down and then click
"Send/Receive Settings"

Next Box: select "Define Send/Receive Groups"

New Box: on the left is a box with groups select "All Accounts" Then
on the right side select "Edit"

New Box: "Account Properties"

New Box: select "Connection"

New Box: select button for "Connect Using Internet Explorer's or a 3rd
Party Dialer"

click OK, OK Ok until backed out Close OL Reboot

Hope you can find these settings steps in OL 2003

Jack

 

[Nik]

Thanks again.

Well that confirms that the option to manage a dial up connection remains
broken. It broke just as Outlook 2003 was released and I got the feeling
it was probably not going to be addressed because dial up internet users
are not the main target for Outlook.
Outlook is first and foremost the client for Exchange Server. All its
Internet Mail functions were shoehorned in after the fact, and many of
them not so well.
--
Russ Valentine
[MVP-Outlook]

Thanks again, but I tried that method ages ago (and just tried again) but
no luck. The best I can get it is if I open Outlook and hit snd/rcv. This
brings up a dialogue box (Unique to Outlook) which offers me the option
to dial. If I just leave it and wait for auto snd/rcv to kick in then I
get the snd/rcv error box popup, and no attempt to dial is made. If a
connection is present, of course there is no problem, but I quite often
just switch on the PC to quickly check email.

I accept what you said about Outlook not being designed to initiate
connections. It's simple enough to create a quick launch Icon to the
connection, or to allow IE6 to initiate the connection. It's just
annoying and slightly surprising that a program that relies pretty much
solely on there being an internet connection present, is so reluctant to
offer the auto-facility that it must have to operate fully. With all the
various options relating to Dialup, and connection types, I hoped there
was a simple solution.

After all, what do I expect for £377!! (yep, that's what it costs in the
UK for Office XP Pro, that's $719 USD!)

There is NO support from Microsoft, or my ISP in relation to this matter
(I've had my 3 free questions this year!)

Cheers.

Nik.

Thanks for all your suggestions and advice

Right. These are the same steps I mentioned earlier that never worked.
The only thing that might work is to use the LAN setting and then make
sure that you have both your IE dialer another DUN connection configured
to connect to the Internet without requiring a prompt or user
interaction.
--
Russ Valentine
[MVP-Outlook]
Thanks for that. I tried it but no luck!

I appreciate your efforts though!

Thanks again.

Nik.


Nik,

Hope that you are still following this thread??

Try This From OfficeXP version (hope that the menus were not again
Changed by Gates & Crew):

In OL top memu bar select "Tools" drop Down and then click
"Send/Receive Settings"

Next Box: select "Define Send/Receive Groups"

New Box: on the left is a box with groups select "All Accounts" Then
on the right side select "Edit"

New Box: "Account Properties"

New Box: select "Connection"

New Box: select button for "Connect Using Internet Explorer's or a
3rd
Party Dialer"

click OK, OK Ok until backed out Close OL Reboot

Hope you can find these settings steps in OL 2003

Jack