Disabling Send/Receive immediately in Outlook 2003 prevents sendin

[Barb]

I truly don't know what to do next. I created a new profile and the problem
is the same. Sometimes I create a msg and it *never* gets queued. (Usually
the first msg after I start Outlook; happens in both profiles.) It just goes
directly into the Date:None list. I tried removing the Norton anti-spam
add-on but it keeps reappearing. I disabled anti-spam in Norton itself, but
who knows. Maybe that is part of the problem. Maybe I should just uninstall
it completely. I'm just so worn out. It's like Outlook just doesn't think I'm
on a LAN! Do you have any idea what I should do next? Who I might turn to?

Thanks -- Barbara

No, the setting for "Check Folders" looks correct to me. By unqueued, I
assume you mean the message loses its italics in the Outbox after you open
it. I assume you are clicking on the Send button again after you edit the
message.
As much work as you've done already, you might as well try creating a new
profile to make sure you have clean account settings and clean Send/Receive
group settings.
I'd also look for any add-ins you have that might try to touch an Outbox
message when the "OnOpen" command is executed. That's where the email
scanners often cause trouble.
Lastly I'd try changing email editors.
Ironically, I would see this happen a lot in earlier versions of Outlook.
Outlook 2003 is the first version that has allowed me to edit messages in
the Outbox with impunity.

 

[Barb]

OH MY GOSH!!!!!!

I just went to use my original profile and when I started outlook I got a
runtime error of some sort. Then when I tried again, I got a message "error
loading Norton anti-spam. Do you want to disable?" I said yes and NOW THE
PROBLEM IS SOLVED!!! I can't believe it! Norton came with the computer but
now I will definitely get rid of it.

I am still doing final testing, but so far so good. Now I am getting some
errors running rules that move my emails into folders, but I can easily
delete and recreate these and I imagine they will work. (Ever the optimist!)

Thanks so much for helping me with this. I never would have thought it would
be Norton if you hadn't suggested looking at what might be touching outgoing
emails. (Although I had tried to disable it earlier. I'm not sure why it
didn't work then or why it did work now.) Anyway, Hallelujah!!

Thanks again -- Barb

No, the setting for "Check Folders" looks correct to me. By unqueued, I
assume you mean the message loses its italics in the Outbox after you open
it. I assume you are clicking on the Send button again after you edit the
message.
As much work as you've done already, you might as well try creating a new
profile to make sure you have clean account settings and clean Send/Receive
group settings.
I'd also look for any add-ins you have that might try to touch an Outbox
message when the "OnOpen" command is executed. That's where the email
scanners often cause trouble.
Lastly I'd try changing email editors.
Ironically, I would see this happen a lot in earlier versions of Outlook.
Outlook 2003 is the first version that has allowed me to edit messages in
the Outbox with impunity.

 

[Russ Valentine [MVP-Outlook]]

I'll keep my fingers crossed, but I suspect that's going to be the problem.
I can't think of a single company that has done more to demolish Outlook
than Symantec. They just can't seem to get anything right when they touch
Outlook. I'm biased, of course, because I first made their acquaintance with
WinFax Starter edition. But that's another story entirely in which you
should have no interest.
--
Russ Valentine
[MVP-Outlook]

OH MY GOSH!!!!!!

I just went to use my original profile and when I started outlook I got a
runtime error of some sort. Then when I tried again, I got a message
"error
loading Norton anti-spam. Do you want to disable?" I said yes and NOW THE
PROBLEM IS SOLVED!!! I can't believe it! Norton came with the computer but
now I will definitely get rid of it.

I am still doing final testing, but so far so good. Now I am getting some
errors running rules that move my emails into folders, but I can easily
delete and recreate these and I imagine they will work. (Ever the
optimist!)

Thanks so much for helping me with this. I never would have thought it
would
be Norton if you hadn't suggested looking at what might be touching
outgoing
emails. (Although I had tried to disable it earlier. I'm not sure why it
didn't work then or why it did work now.) Anyway, Hallelujah!!

Thanks again -- Barb

No, the setting for "Check Folders" looks correct to me. By unqueued, I
assume you mean the message loses its italics in the Outbox after you
open
it. I assume you are clicking on the Send button again after you edit the
message.
As much work as you've done already, you might as well try creating a new
profile to make sure you have clean account settings and clean
Send/Receive
group settings.
I'd also look for any add-ins you have that might try to touch an Outbox
message when the "OnOpen" command is executed. That's where the email
scanners often cause trouble.
Lastly I'd try changing email editors.
Ironically, I would see this happen a lot in earlier versions of Outlook.
Outlook 2003 is the first version that has allowed me to edit messages in
the Outbox with impunity.
--
Russ Valentine
[MVP-Outlook]

Thanks Russ. I have tried everything I can think of:

- switching back to wired router, instead of wireless
- excluding all accounts from F9
- disabling all automatic checks for mail
- creating a new send/receive group for just one account
- reinstalling Outlook from the Add/Remove programs panel
- disabling Norton security and spam protection
- disabling auto-save unsent messages
- deleting and recreating email accounts

None of these changes made any difference. If I click on a queued msg
in
the
outbox, it becomes unqueued. I have never seen anything like this! How
can
just clicking on a message affect its status??

Here is one thing I see that looks odd to me. If I go to edit the
Send/Receive group, at the bottom it says "Check folders from the
selected
account to include in Send/Receive." The only folder available is
Inbox,
and
it is checked. Does that sound odd to you?

-- Barb


:

Hey. I'm on your side here. I believe you. I'm just trying to get to
the
bottom of why it might be happening. One of the first steps in
troubleshooting is to see if there might be a setting conflict or
corrupt
Send/Receive group, so I'd at least start there. I also needed to know
what
else might be touching your message in the Outbox. Email scanning is
notorious for that.

 

[Barb]

Yes, I have completely uninstalled it and all is well. I remember having
problems with Norton way back when. I was only using it because it came
pre-installed. Why does PC Magazine keep giving it the Editor's Choice award?
You think they would know better. I've installed the free AVG from
grisoft.com and my ISP manages most of my spam and my router enables firewall
protection, so I think I will be OK from now on. Peter Norton should be
ashamed.

Again, many thanks.

I'll keep my fingers crossed, but I suspect that's going to be the problem.
I can't think of a single company that has done more to demolish Outlook
than Symantec. They just can't seem to get anything right when they touch
Outlook. I'm biased, of course, because I first made their acquaintance with
WinFax Starter edition. But that's another story entirely in which you
should have no interest.
--
Russ Valentine
[MVP-Outlook]

OH MY GOSH!!!!!!

I just went to use my original profile and when I started outlook I got a
runtime error of some sort. Then when I tried again, I got a message
"error
loading Norton anti-spam. Do you want to disable?" I said yes and NOW THE
PROBLEM IS SOLVED!!! I can't believe it! Norton came with the computer but
now I will definitely get rid of it.

I am still doing final testing, but so far so good. Now I am getting some
errors running rules that move my emails into folders, but I can easily
delete and recreate these and I imagine they will work. (Ever the
optimist!)

Thanks so much for helping me with this. I never would have thought it
would
be Norton if you hadn't suggested looking at what might be touching
outgoing
emails. (Although I had tried to disable it earlier. I'm not sure why it
didn't work then or why it did work now.) Anyway, Hallelujah!!

Thanks again -- Barb