M
Max7600
Hi everyone, I hope someone out there can help me with this.
I have 3 people in my organisations, the MD and 2 salesman
(obviously!!!) who for the past couple of days have had the contents
of their inboxes disappear in front of their eyes. Scroll down
through their inbox and the messages are nowhere to be found, they are
not in another folder such as deleted items or sent items etc. they
are just gone. But fortunately in order to get them back all they
need to do is close outlook and re-open it. (the problem is they have
to do 30-40 times a day which is unacceptable!!)
This will happen either after they move and email from their inbox to
another folder or when a new email arrives.
This has nothing to do with PST files or filters on their inbox or the
anti virus software installed on their machine.
None of these people use filter on their inbox, nor is their mail
delievered to Personal folders (in the Tools==> Services menu) and
the antivirus software is not too blame as the email scan is not
enable on their desktop. although having said that it might have
something to do with the fact that I ran my Norton 7.5 Coporate AV on
the M:drive before realising I should not do that. (our server is
protected using McAfee groupshield.)
This is a completly new problem, I was busy patching up all the
systems last week that is the only work I have done on their 3
machines. (I installed SP4 and most of all the security fixes on
everyones machine)
Can anyone help me find a solution to this issue.
Cheers
I have 3 people in my organisations, the MD and 2 salesman
(obviously!!!) who for the past couple of days have had the contents
of their inboxes disappear in front of their eyes. Scroll down
through their inbox and the messages are nowhere to be found, they are
not in another folder such as deleted items or sent items etc. they
are just gone. But fortunately in order to get them back all they
need to do is close outlook and re-open it. (the problem is they have
to do 30-40 times a day which is unacceptable!!)
This will happen either after they move and email from their inbox to
another folder or when a new email arrives.
This has nothing to do with PST files or filters on their inbox or the
anti virus software installed on their machine.
None of these people use filter on their inbox, nor is their mail
delievered to Personal folders (in the Tools==> Services menu) and
the antivirus software is not too blame as the email scan is not
enable on their desktop. although having said that it might have
something to do with the fact that I ran my Norton 7.5 Coporate AV on
the M:drive before realising I should not do that. (our server is
protected using McAfee groupshield.)
This is a completly new problem, I was busy patching up all the
systems last week that is the only work I have done on their 3
machines. (I installed SP4 and most of all the security fixes on
everyones machine)
Can anyone help me find a solution to this issue.
Cheers