document type e mail message is not highlighted in mail merge

[Sheila]

I am trying to personalise each mail by using mail merge set up in word. I
do not appear to be able to do this as the document type option e mail
message is not highlighted, although it is greyed out.
Am I doing it right or should I be doing something else?

 

[Milly Staples [MVP - Outlook]]

Try starting the mail merge from Outlook.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Sheila asked:

| I am trying to personalise each mail by using mail merge set up in
| word. I do not appear to be able to do this as the document type
| option e mail message is not highlighted, although it is greyed out.
| Am I doing it right or should I be doing something else?