Double Entries in Address Book

[Midas NDT Sales]

Hi,

Hopefully someone can help me with a basic problem. I have imported a csv
for addresses in Outlook 2002, the original (from Palm Desktop) makes a mess
of where it puts all the fields.

When I edit the addresses in Outlook it creates a new entry and lists it as
"John Smith (Business Fax)" or whichever other field I have edited. My old
entry now has the correct information but removes it when I delete the new
entry.

Any help would be much appreciated.

 

[Russ Valentine [MVP-Outlook]]

Clarify what you mean.
The Outlook Address Book always creates an entry for each electronic address
a Contact has.
What are you seeing that you think is wrong? To what view are you referring?

 

[Midas NDT Sales]

If you go to:
tools
address book

There will always be an entry for the person in question as
johnsmith@***.com (what is in the box as 'display as')

and another entry as:

John Smith (Business Fax)

If there is only one entry for the contact it is because they do not have a
business fax number. If you insert the fax number and click save and exit it
creates a secondary entry like above.

Any help would be greatly appreciated.

Clarify what you mean.
The Outlook Address Book always creates an entry for each electronic
address a Contact has.
What are you seeing that you think is wrong? To what view are you
referring?
--
Russ Valentine
[MVP-Outlook]

Hi,

Hopefully someone can help me with a basic problem. I have imported a csv
for addresses in Outlook 2002, the original (from Palm Desktop) makes a
mess of where it puts all the fields.

When I edit the addresses in Outlook it creates a new entry and lists it
as "John Smith (Business Fax)" or whichever other field I have edited. My
old entry now has the correct information but removes it when I delete
the new entry.

Any help would be much appreciated.

 

[Russ Valentine [MVP-Outlook]]

Help with what?
As I explained, that's the way it should be.
A fax number is an electronic address. It should appear on the Outlook
Address Book. If you don't want it to, add the number to a different field
or disguise it so Outlook won't recognize it as a number.
--
Russ Valentine
[MVP-Outlook]

If you go to:
tools
address book

There will always be an entry for the person in question as
johnsmith@***.com (what is in the box as 'display as')

and another entry as:

John Smith (Business Fax)

If there is only one entry for the contact it is because they do not have
a business fax number. If you insert the fax number and click save and
exit it creates a secondary entry like above.

Any help would be greatly appreciated.

Clarify what you mean.
The Outlook Address Book always creates an entry for each electronic
address a Contact has.
What are you seeing that you think is wrong? To what view are you
referring?
--
Russ Valentine
[MVP-Outlook]

Hi,

Hopefully someone can help me with a basic problem. I have imported a
csv for addresses in Outlook 2002, the original (from Palm Desktop)
makes a mess of where it puts all the fields.

When I edit the addresses in Outlook it creates a new entry and lists
it as "John Smith (Business Fax)" or whichever other field I have
edited. My old entry now has the correct information but removes it when
I delete the new entry.

Any help would be much appreciated.

 

[Midas NDT Sales]

Maybe I am being a little stupid, if you click on an entry in the address
book list, it may contain a phone number, mobile phone number, home phone
number etc (logically every bit of contact information).

But if it has a business fax number it for some reason creates a second
entry in the overall list. An entry that contains all the other numbers but
no business fax number wil only generate one entry in the overall list.

Help with what?
As I explained, that's the way it should be.
A fax number is an electronic address. It should appear on the Outlook
Address Book. If you don't want it to, add the number to a different field
or disguise it so Outlook won't recognize it as a number.
--
Russ Valentine
[MVP-Outlook]

If you go to:
tools
address book

There will always be an entry for the person in question as
johnsmith@***.com (what is in the box as 'display as')

and another entry as:

John Smith (Business Fax)

If there is only one entry for the contact it is because they do not have
a business fax number. If you insert the fax number and click save and
exit it creates a secondary entry like above.

Any help would be greatly appreciated.

Clarify what you mean.
The Outlook Address Book always creates an entry for each electronic
address a Contact has.
What are you seeing that you think is wrong? To what view are you
referring?
--
Russ Valentine
[MVP-Outlook]
Hi,

Hopefully someone can help me with a basic problem. I have imported a
csv for addresses in Outlook 2002, the original (from Palm Desktop)
makes a mess of where it puts all the fields.

When I edit the addresses in Outlook it creates a new entry and lists
it as "John Smith (Business Fax)" or whichever other field I have
edited. My old entry now has the correct information but removes it
when I delete the new entry.

Any help would be much appreciated.

 

[Russ Valentine [MVP-Outlook]]

Once again: every electronic address in a Contact Record generates a
separate entry in the Outlook Address Book.
Always has. Normal behavior.
There is no data whatsoever in the address book view. The address book is
simply a view of the electronic addresses in your Contacts Folder.
--
Russ Valentine
[MVP-Outlook]

Maybe I am being a little stupid, if you click on an entry in the address
book list, it may contain a phone number, mobile phone number, home phone
number etc (logically every bit of contact information).

But if it has a business fax number it for some reason creates a second
entry in the overall list. An entry that contains all the other numbers
but no business fax number wil only generate one entry in the overall
list.

Help with what?
As I explained, that's the way it should be.
A fax number is an electronic address. It should appear on the Outlook
Address Book. If you don't want it to, add the number to a different
field or disguise it so Outlook won't recognize it as a number.
--
Russ Valentine
[MVP-Outlook]

If you go to:
tools
address book

There will always be an entry for the person in question as
johnsmith@***.com (what is in the box as 'display as')

and another entry as:

John Smith (Business Fax)

If there is only one entry for the contact it is because they do not
have a business fax number. If you insert the fax number and click save
and exit it creates a secondary entry like above.

Any help would be greatly appreciated.

Clarify what you mean.
The Outlook Address Book always creates an entry for each electronic
address a Contact has.
What are you seeing that you think is wrong? To what view are you
referring?
--
Russ Valentine
[MVP-Outlook]
Hi,

Hopefully someone can help me with a basic problem. I have imported a
csv for addresses in Outlook 2002, the original (from Palm Desktop)
makes a mess of where it puts all the fields.

When I edit the addresses in Outlook it creates a new entry and lists
it as "John Smith (Business Fax)" or whichever other field I have
edited. My old entry now has the correct information but removes it
when I delete the new entry.

Any help would be much appreciated.

 

[Brian Tillman]

Maybe I am being a little stupid, if you click on an entry in the
address book list, it may contain a phone number, mobile phone
number, home phone number etc (logically every bit of contact
information).

Not stupid, just confused. You _should_ see an entry for the fax number as
well as the email address. The fax number is considered by Outlook to be an
electronic address and so it shows up in the address book. If you don't
want it to show up you have to put the fax number in some other field not
counted as an electronic address field or you have to modify the number in
such a way that Outlook won't recognize it as a phone number.

 

[centurius]

i was also wondering how to get rid of these "Business Fax" entries,
and found that a good way to do it (seeing as though i'll never be
faxing through Outlook but still want to keep the data around) is to
create a custom field with the name Fax and just pop them over to
there, this way i don't confuse the other users (i'd be fine with it in
Phone 2 or similar, but that's just me)

not sure where this ends up if you use the card view though, as we use
a list style view for the contacts

cheers
dan