Edit Contact Problem

[Lisa AGA]

In 03, when I go to edit a contact that was originally populated from the AD
GAB, it will not keep the chanegs I make to it when I hit the Save and Close
button. No matter what I do, the contact info always reverts back to what it
was originally populated with. I have deleted the whole contact and tried
re-adding it new, I have tried adding it new all together, I have tried
editing it. So what is keeping this information stuck in there somewhere?

Lisa

 

[Sue Mosher [MVP-Outlook]]

Sounds like it's refreshing its data from the GAL entry, which would be expected behavior.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Lisa AGA]

Sue, do you have any idea how to force the change?

 

[Sue Mosher [MVP-Outlook]]

Exactly what changes are you making?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Lisa AGA]

We wanted to change the contacts default email from the company email to a
personal email.

 

[Sue Mosher [MVP-Outlook]]

You mean you want to replace the Exchange address with an external address with an ISP, such as (e-mail address removed)?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Lisa AGA]

OH MY Goodness, yes Sue! you hit the nail on the head. We have to add it to
AD? Right? it will alwyas pull the internal employee address cause that is
how it is linked. We would have to manually change it onthe server side.
Thanks for triggering that little piece of info. Sometimes I just need a
little kick start.

 

[Sue Mosher [MVP-Outlook]]

Actually it's not that simple. Any user that's in AD is going to have the X.400 internal address associated with it. Maybe you should back up and tell us *why* you're trying to do something like this.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Lisa AGA]

You know, I have no idea why the customer I am working with wants to do this
but, I can escalate this ticket to another team because I do not have rights
to make any kind of AD changes anyway. Thanks again Sue.

 

[Sue Mosher [MVP-Outlook]]

My point is that, depending on what they're actually trying to accomplish, messing around with AD may be the absolutely wrong approach. It certainly would be if they're trying to set up SMTP addresses for internal users so that they can be synched to a PDA. That's why it's critical to find out what the real business goal is, not just what technique they want to play with.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Lisa AGA]

Ok that makes sense. Most of our users are limited as far as technology goes.
We work with docs and nurses. All this nurse was trying to do is change this
person's email address. And on her end she couldn't begin to fathom, nor
could I for that matter, what was causing the contact to revert back to it's
original form.

 

[Sue Mosher [MVP-Outlook]]

In that case, it definitely sounds like an issue for the AD administrator to deal with.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers