Email got bounced back: no transport provider available

[Siu]

I was trying to send email to a group of people, and I
selected their names from my personal address book. A few
seconds after I clicked send, I received an email from
System administrator saying that I was trying to send
email to a group of people, and I selected their names
from my personal address book. A few seconds after I
clicked send, I received an email from System
administrator saying that my email couldn't reach some or
all of the intended receipients. it list down the who the
receipients are and saying that there were no transport
provider available or something.

I came across this problem every now and then, sometimes
I managed to send out the emails by typing in the emails
instead of selecting them from add book. sometimes by
recreating them in the address book. Does anyone knows
why and how to solve this problem?

My workstations are in client server environment, this
problem applies to internal mail as well.

Thank you.

Siu

 

[Dave]

Hi Siu,

My wife is having the same problem with her email. Using Outlook97 on a
home computer, all emails bounce back with the message "No transport
providor available for delivery to this recipient." I called the toll
number for Outlook that I found when I click the Technical Support button
under Help, About, but they no longer offer support for Outlook 97. What
version are you using? Maybe you will have more luck. If you find a fix,
PLEASE share it.

Thanks,

Dave
(e-mail address removed)

 

[Ben M. Schorr, MVP-OneNote]

Hi Siu,

My wife is having the same problem with her email. Using Outlook97 on
a home computer, all emails bounce back with the message "No transport
providor available for delivery to this recipient." I called the toll
number for Outlook that I found when I click the Technical Support
button under Help, About, but they no longer offer support for Outlook
97. What version are you using? Maybe you will have more luck. If
you find a fix, PLEASE share it.

See if this helps: http://support.microsoft.com/default.aspx?scid=kb;en-us;176731&Product=out97

-Ben-
Ben M. Schorr
Operations Coordinator
KSG Systems - Honolulu
Phone: (808) 535-1500
Mobile: (808) 351-5084

 

[Dave]

See if this helps: http://support.microsoft.com/default.aspx?scid=kb;en-us;176731&Product=out97

-Ben-
Ben M. Schorr
Operations Coordinator
KSG Systems - Honolulu
Phone: (808) 535-1500
Mobile: (808) 351-5084



--
-Ben-
Ben M. Schorr, MVP-OneNote
OneNote FAQ: http://home.hawaii.rr.com/schorr/Computers/OneNoteFAQ.htm
SchorrTech Blog: http://www.thespoke.net/MyBlog/bschorr/MyBlog.aspx

Thank you for that link, Ben, but I apparently got it solved by my ISP even
though they didn't think what they offered would be much help. In
Outlook97, under TOOLS, SERVICES, select the email account of interest and
click PROPERTIES. On the resulting window click the SERVER tab. I had
outgoing mail set as SMTP and incoming as POP3, and they both needed to be
simply "mail" (ie mail.pdq.net, where pdq is my ISP). Ever since they
started requiring a complete email address to log in this has been changing,
and the above is the current incarnation. Apparently they are changing
something on their end in order to comply with security requirments, because
this is the third time we have had this problem in the last two or three
weeks, and the third time I have had to change the settings (and it only
worked a couple days each time.) We'll see if it sticks.

Still, the link and the help are appreciated.

Dave
(e-mail address removed)

 

[Siu]

Hi Dave, like I mentioned before, I managed to send out
my mails after re-created the address or type the address
instead of selecting it from the add book. and that does
solve my problem....sometimes. I dont know what the
problem is exactly. is there any patch for outlook97?

Thanks for the link Ben, appreciate it.