Entourage 2004 cannot send email, ever, under any conditions at al

[Ken]

This is in reference to KB article 842882.

I installed Entourage 2004. My cable company, because of spam, requires me
to use their SMTP server. There is absolutely no other way to send email. I
set up Entourage the same way I set up Outlook, with the user name and
password for the SMTP server, but Entourage will not send email.

I learned from the article I cited that Entourage does not support the
authentication method used by Cox Cable, a tiny little company with only a
few users, so you might not have heard of it. <sarcasm>. I also learned that
Microsoft has known about this problem since JULY 2004 and has done nothing
to solve it. <outrage>

I can't imagine that any sane person with Microsoft's best interests at
heart would craft such a mess. Entourage has a MAJOR defect and I can't even
contact support without paying to do it! <greater outrage>

Entourage is a complete waste of money until Microsoft fires the corporate
spy and fixes the problem. Since it has already taken since July 2004, I
don't think anyone at Microsoft even cares.

Please, someone prove me wrong. Please, someone show me that there is a way
around this problem. Please, someone show me that I have not purchased
useless software.

 

[Bob Buckland ?:-\)]

Hi Ken,

You may want to also ask the folks in the
Office:Mac Entourage newsgroup for solutions for
this issue (link below).

=====
This is in reference to KB article 842882.

I installed Entourage 2004. My cable company, because of spam, requires me
to use their SMTP server. There is absolutely no other way to send email. I
set up Entourage the same way I set up Outlook, with the user name and
password for the SMTP server, but Entourage will not send email.

I learned from the article I cited that Entourage does not support the
authentication method used by Cox Cable, a tiny little company with only a
few users, so you might not have heard of it. <sarcasm>. I also learned that
Microsoft has known about this problem since JULY 2004 and has done nothing
to solve it. <outrage>

I can't imagine that any sane person with Microsoft's best interests at
heart would craft such a mess. Entourage has a MAJOR defect and I can't even
contact support without paying to do it! <greater outrage>

Entourage is a complete waste of money until Microsoft fires the corporate
spy and fixes the problem. Since it has already taken since July 2004, I
don't think anyone at Microsoft even cares.

Please, someone prove me wrong. Please, someone show me that there is a way
around this problem. Please, someone show me that I have not purchased
useless software.>>
--
LLet us know if this has helped you,

Bob Buckland ?
MS Office System Products MVP
*courtesy is not expensive and can pay big dividends8

A. Specific newsgroup/discussion group mentioned in this message:
news://msnews.microsoft.com/microsoft.public.mac.office.entourage
or via browser:
http://microsoft.com/communities/newsgroups/en-us/?dg=microsoft.public.mac.office.entourage

B. MS Office Community discussion/newsgroups via Web Browser
http://microsoft.com/office/community/en-us/default.mspx
or
Microsoft hosted newsgroups via Outlook Express/newsreader
news://msnews.microsoft.com

 

[Ken]

Went there, posted that, no reply. Entourage still doesn't have a reason to
exist.
Ken

 

[Bob Buckland ?:-\)]

Hi Ken,

Entourage 2004 does support SMTP including what
one of its program managers calls an automagic feature
http://blogs.msdn.com/decheung/archive/2004/07/13/181549.aspx
for selfconfiguring for the server that you may want to try.

What was removed as described in the KB article you cited
was support of a specific authentication method
NTLM v1, which is susceptible to security issues. NTLM v2 is
the newer authentication protocol that is available and it
supported in Entourage 2004
http://support.microsoft.com/kb/871016

However, it may be that you're running into a settings
issue for authentication (too much/too little) or going
across domain boundaries you may have problems. The
Cox support page says to set authentication to none
for Mac Mail, for example (other than username/password).


=======
Went there, posted that, no reply. Entourage still doesn't have a reason to
exist.
Ken >>
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx