Entourage Crashes on startup.

[Miller21]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

Hello,

My Entourage crashes when I load the application. I get an error log and the crashed module is libobjc.A.dylib. I have tried the Option key while loading the program but it still crashes.

Any Ideas and Thanks in Advance.

 

[Corentin Cras-Méneur]

My Entourage crashes when I load the application. I get an error log and
the crashed module is libobjc.A.dylib. I have tried the Option key while
loading the program but it still crashes.

I Office perfectly up to date in version 12.1.5??

Corentin

 

[Diane Ross]

My Entourage crashes when I load the application. I get an error log and the
crashed module is libobjc.A.dylib. I have tried the Option key while loading
the program but it still crashes.

Steps to help determine where the problem is located.

1) you can eliminate your Identity by creating a new Identity in Entourage
and see if you experience the same problem.

2) if a new Identity still exhibits the same issues, then create a new User
in System Preferences and test Entourage there.

3) If the problems still exist in the new User, it's a problem with your
Office install or your base OS files.

Let me know what you find.

 

[Miller21]

Up to date except OS, We can not upgrade the OS till Cisco Clean Access has a patch or we loose Internet Access.

Well it is Exchange.

With out a network connection Entourage will load.

As soon as you go to connect to the exchange server it crashes. The IT department spent quite a bit of time on it including reinstalling it. Which worked for a day or two. As of today the IT dept. has not got an answer for me yet. I have removed all the emails in my email box and since there might be 1 other mac with office that would use exchange as the connection proxy, students use POP, I can not really investigate my comparison or creating an account on that computer to see if it works.

Thanks

 

[Corentin Cras-Méneur]

Well it is Exchange.

With out a network connection Entourage will load.

Could be a badly corruipted message.
If you create a new identity, can you load all your e-mails through
Exchange??

Corentin

 

[William Smith [MVP]]

Could be a badly corruipted message.
If you create a new identity, can you load all your e-mails through
Exchange??

This sounds likely I can't see any reason why a network device would
cause Entourage to crash unless it's corrupting messages.

Messages don't usually crash Entourage unless they are displayed. Turn
off the Preview pane in Entourage. You should be able to receive all
your messages. Double-clicking a message will open it. If Entourage
crashes then the problem is definitely corrupts messages.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[Miller21]

Corentin Cras-M�neur wrote:

I tried to disable the preview pane, Entourage still crashes with this report attached below. I am not sure what could cause it to happen and I still have no email access unless online where everything is missing.

Thanks again guys and gals

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-04-13 14:21:37 -0500
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.1.5.081119
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x00015688
Blame Module Name: libobjc.A.dylib
Blame Module Version: unknown
Blame Module Offset: 0x00015688
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0:

# 1 0x96be51c6 in _signgam + 0x96A3E2A2 (libSystem.B.dylib + 0x000011c6)
# 2 0x93de5115 in __gTECMasterGlobals + 0x93AFF8D5 (CarbonCore + 0x00071115)
# 3 0x021ca4cd in LThread::Yield(LThread const*) + 0x00000027 (PowerPlantCore + 0x0000f4cd)
# 4 0x003f74ce in __mh_execute_header + 0x003F64CE (Microsoft Entourage + 0x003f64ce)
# 5 0x021bf66f in LAttachment::Execute(long, void*) + 0x00000033 (PowerPlantCore + 0x0000466f)
# 6 0x021bf900 in LAttachable::ExecuteAttachments(long, void*) + 0x00000056 (PowerPlantCore + 0x00004900)
# 7 0x012a9fe1 in LApplication:ostProcessEventsRAEL(OpaqueEventRef*, OpaqueEventTargetRef*, unsigned char) + 0x000000BB (PowerPlant + 0x0006ffe1)
# 8 0x012aa212 in LApplication::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x0000018E (PowerPlant + 0x00070212)
# 9 0x95241143 in .objc_class_name_IPMDFontRange + 0x94F16503 (HIToolbox + 0x00008143)
# 10 0x9524057d in .objc_class_name_IPMDFontRange + 0x94F1593D (HIToolbox + 0x0000757d)
# 11 0x952403e2 in .objc_class_name_IPMDFontRange + 0x94F157A2 (HIToolbox + 0x000073e2)
# 12 0x9526ed54 in .objc_class_name_IPMDFontRange + 0x94F44114 (HIToolbox + 0x00035d54)
# 13 0x952414fc in .objc_class_name_IPMDFontRange + 0x94F168BC (HIToolbox + 0x000084fc)
# 14 0x9524057d in .objc_class_name_IPMDFontRange + 0x94F1593D (HIToolbox + 0x0000757d)
# 15 0x9525ced2 in .objc_class_name_IPMDFontRange + 0x94F32292 (HIToolbox + 0x00023ed2)
# 16 0x952c9b80 in .objc_class_name_IPMDFontRange + 0x94F9EF40 (HIToolbox + 0x00090b80)
# 17 0x952c63da in .objc_class_name_IPMDFontRange + 0x94F9B79A (HIToolbox + 0x0008d3da)
# 18 0x012a96c1 in LApplication:rocessEvents() + 0x000000FF (PowerPlant + 0x0006f6c1)
# 19 0x012a974f in LApplication::Run() + 0x0000006D (PowerPlant + 0x0006f74f)
# 20 0x0001a025 in __mh_execute_header + 0x00019025 (Microsoft Entourage + 0x00019025)
# 21 0x00002c0e in __mh_execute_header + 0x00001C0E (Microsoft Entourage + 0x00001c0e)
# 22 0x00002b35 in __mh_execute_header + 0x00001B35 (Microsoft Entourage + 0x00001b35)

X86 Thread State:
eax: 0xffffffe1 ebx: 0x93de4f42 ecx: 0xbfffecac edx:0x96be51c6
edi: 0x00000000 esi: 0x00000000 ebp: 0xbfffece8 esp:0xbfffecac
ss: 0x0000001f eip: 0x96be51c6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00000206

Thread 1:

# 1 0x96be52e6 in _signgam + 0x96A3E3C2 (libSystem.B.dylib + 0x000012e6)
# 2 0x96c6ceab in _signgam + 0x96AC5F87 (libSystem.B.dylib + 0x00088eab)
# 3 0x021add7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x021ad3e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x021ad46c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x021adf25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x96c16095 in _signgam + 0x96A6F171 (libSystem.B.dylib + 0x00032095)
# 8 0x96c15f52 in _signgam + 0x96A6F02E (libSystem.B.dylib + 0x00031f52)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x96c5c287 ecx: 0xb00a0a5c edx:0x96be52e6
edi: 0x00003a73 esi: 0x11754982 ebp: 0xb00a0ac8 esp:0xb00a0a5

 

[Corentin Cras-Méneur]

I tried to disable the preview pane, Entourage still crashes with this
report attached below. I am not sure what could cause it to happen and I
still have no email access unless online where everything is missing.

I see a lot of references to fonts on your report.
You might want to try using FontBook on your Mac to 1) validate your
fonts and 2) resolve duplicates (it's easy, look at the menus in Font
Book).

It could be a nasty font issue.

Corentin