error 1500

[coepilot]

I get an error 1500 when I try to access any Office product (Word, Excel,
etc.). I am using XP.

I go to MS site to try and install the MS Office 2000 SR-1a which I was told
has the fix and obviously since I can't reinstall Office, I can install the
update or anything for that matter.

All the fixes I see on the internet are so technical I would have to be a
programmer to get the job done.

 

[coepilot]

When I try to install the patch, for some reason it is rejected as if I am
trying to install another program. At one time it ask for me to load the CD
Front Page...so I do and then it terminates the process....I tried three
times and the same thing...It has been a few weeks so I would have to go
through the entire process and document the exact chain of events...if you
think it will help...I will do it again and post exactly what happens...the
point is this should not be as difficult to repair as it is...or at least
that is my feeling. I can't use any of my Office products...I can't even
load a new Office on my machine unless I reformat or something drastic. I am
hoping to find someone who can help. I have read numerous post and comments
on this problem and it looks like no one has an answer...makes no
sense....any ideas would be appreciated...at least I have a couple of other
machines that keep me from being completely out of business.

Why can't you do install the patch?

--

JoAnn Paules
MVP Microsoft [Publisher]

I get an error 1500 when I try to access any Office product (Word, Excel,
etc.). I am using XP.

I go to MS site to try and install the MS Office 2000 SR-1a which I was
told
has the fix and obviously since I can't reinstall Office, I can install
the
update or anything for that matter.

All the fixes I see on the internet are so technical I would have to be a
programmer to get the job done.

 

[Mary Sauer]

You need to download the CleanUp utility. Read the following article, the link to the
utility is included.
You receive the "This patch package could not be opened" error message in an Office
program
http://support.microsoft.com/default.aspx?scid=kb;en-us;295823

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/kb/290301/