T
Tim
Every time I try to play a presentation I get an error as soon as the
Presenter view comes up on my screen. Please help!
Presenter view comes up on my screen. Please help!
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S
Sonia
What does the error say?
T
Tim
The error just says that Microsoft Powerpoint has encountered a problem and
needs to close. It then gives an option to send an error report to Microsoft.
It is not specific what so ever.
needs to close. It then gives an option to send an error report to Microsoft.
It is not specific what so ever.
S
Sonia
Have you tried Detect and Repair? Oh, and did you send the report? That's
important. There's just a chance that you might be routed to information on
what is wrong and what the solution is. In any case, the reports are added to a
database that is used to track problems.
important. There's just a chance that you might be routed to information on
what is wrong and what the solution is. In any case, the reports are added to a
database that is used to track problems.
J
John Langhans [MSFT]
[CRITICAL UPDATE - Anyone using Office 2003 should install the Critical
Update or Service Pack 1 for Office 2003 as soon as possible. From
PowerPoint, choose "Help -> Check for Updates".]
[TOP ISSUE - Are you having difficulty opening presentations in PowerPoint
that you just created (you can save, but not open)? -
http://support.microsoft.com/?id=329820]
Hello,
| The error just says that Microsoft Powerpoint has encountered a problem
and
| needs to close. It then gives an option to send an error report to
Microsoft.
| It is not specific what so ever.
However, there is VERY SPECIFIC information in the report that can be used
to determine the root cause of the problem and, perhaps, even a solution.
But it's important that reports get sent to Microsoft so that we know which
ones to investigate (the ones that get reported most frequently usually
win).
When the crash occurs a crash reporting dialog will appear with a message
that begins something like: "Microsoft Office <application> has encountered
a problem and needs to close. We are sorry for the inconvenience." do the
following:
1) Click on "What data does this report contain?
2) Note down the following information:
* AppName:
* AppVer:
* AppStamp:
* ModName:
* ModVer:
* ModStamp:
* fDebug:
* Offset:
3) There might also be a "bucket" number. If so, note down that number as
well.
3) Click "Close"
4) Click "Send Error Report" .... PLEASE!!!
If you post the information noted in steps 2 and 3 above to this newsgroup
I might be able to verify whether or not this is already a known issue and,
if it's known, possibly a way to avoid or fix the problem in the future.
John Langhans
Microsoft Corporation
Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows
For FAQ's, highlights and top issues, visit the Microsoft PowerPoint
support center at: http://support.microsoft.com/default.aspx?pr=ppt
Search the Microsoft Knowledge Base at:
http://support.microsoft.com/default.aspx?pr=kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
Update or Service Pack 1 for Office 2003 as soon as possible. From
PowerPoint, choose "Help -> Check for Updates".]
[TOP ISSUE - Are you having difficulty opening presentations in PowerPoint
that you just created (you can save, but not open)? -
http://support.microsoft.com/?id=329820]
Hello,
| The error just says that Microsoft Powerpoint has encountered a problem
and
| needs to close. It then gives an option to send an error report to
Microsoft.
| It is not specific what so ever.
However, there is VERY SPECIFIC information in the report that can be used
to determine the root cause of the problem and, perhaps, even a solution.
But it's important that reports get sent to Microsoft so that we know which
ones to investigate (the ones that get reported most frequently usually
win).
When the crash occurs a crash reporting dialog will appear with a message
that begins something like: "Microsoft Office <application> has encountered
a problem and needs to close. We are sorry for the inconvenience." do the
following:
1) Click on "What data does this report contain?
2) Note down the following information:
* AppName:
* AppVer:
* AppStamp:
* ModName:
* ModVer:
* ModStamp:
* fDebug:
* Offset:
3) There might also be a "bucket" number. If so, note down that number as
well.
3) Click "Close"
4) Click "Send Error Report" .... PLEASE!!!
If you post the information noted in steps 2 and 3 above to this newsgroup
I might be able to verify whether or not this is already a known issue and,
if it's known, possibly a way to avoid or fix the problem in the future.
John Langhans
Microsoft Corporation
Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows
For FAQ's, highlights and top issues, visit the Microsoft PowerPoint
support center at: http://support.microsoft.com/default.aspx?pr=ppt
Search the Microsoft Knowledge Base at:
http://support.microsoft.com/default.aspx?pr=kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
A
Austin
My laptop is doing the same thing on a ViewSonic projector. Here is the
Erorr report contents:
code: 0x0000bcc Flags: 0x00000000
record 0x0000000c0000005 address: 0x0000000000000
System Info
windwos NT 5.1 Build 2600
CPU vendor code 01640094 30025EC0 00000001
Module 1
Powerpnt.exe
image base 0x300000000 image size 0x005b6000
checksum 0x005b8c31
version info
signature feef04bd
structver 00010000
file ver 10.0:651.0
prodver10.0:6501.0
flagsx 00000000000
os 0000000000004
file type 0000000001
it goes on like that wit info on 43 moduels and then seems to have the
contents of the power point file
I have an inspiron 4150 with OEM XP Pro and Office 2002 Pro I have all
windows and office updates.
Erorr report contents:
code: 0x0000bcc Flags: 0x00000000
record 0x0000000c0000005 address: 0x0000000000000
System Info
windwos NT 5.1 Build 2600
CPU vendor code 01640094 30025EC0 00000001
Module 1
Powerpnt.exe
image base 0x300000000 image size 0x005b6000
checksum 0x005b8c31
version info
signature feef04bd
structver 00010000
file ver 10.0:651.0
prodver10.0:6501.0
flagsx 00000000000
os 0000000000004
file type 0000000001
it goes on like that wit info on 43 moduels and then seems to have the
contents of the power point file
I have an inspiron 4150 with OEM XP Pro and Office 2002 Pro I have all
windows and office updates.
"John Langhans [MSFT]" said:[CRITICAL UPDATE - Anyone using Office 2003 should install the Critical
Update or Service Pack 1 for Office 2003 as soon as possible. From
PowerPoint, choose "Help -> Check for Updates".]
[TOP ISSUE - Are you having difficulty opening presentations in PowerPoint
that you just created (you can save, but not open)? -
http://support.microsoft.com/?id=329820]
Hello,
| The error just says that Microsoft Powerpoint has encountered a problem
and
| needs to close. It then gives an option to send an error report to
Microsoft.
| It is not specific what so ever.
However, there is VERY SPECIFIC information in the report that can be used
to determine the root cause of the problem and, perhaps, even a solution.
But it's important that reports get sent to Microsoft so that we know which
ones to investigate (the ones that get reported most frequently usually
win).
When the crash occurs a crash reporting dialog will appear with a message
that begins something like: "Microsoft Office <application> has encountered
a problem and needs to close. We are sorry for the inconvenience." do the
following:
1) Click on "What data does this report contain?
2) Note down the following information:
* AppName:
* AppVer:
* AppStamp:
* ModName:
* ModVer:
* ModStamp:
* fDebug:
* Offset:
3) There might also be a "bucket" number. If so, note down that number as
well.
3) Click "Close"
4) Click "Send Error Report" .... PLEASE!!!
If you post the information noted in steps 2 and 3 above to this newsgroup
I might be able to verify whether or not this is already a known issue and,
if it's known, possibly a way to avoid or fix the problem in the future.
John Langhans
Microsoft Corporation
Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows
For FAQ's, highlights and top issues, visit the Microsoft PowerPoint
support center at: http://support.microsoft.com/default.aspx?pr=ppt
Search the Microsoft Knowledge Base at:
http://support.microsoft.com/default.aspx?pr=kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
J
John Langhans [MSFT]
Hello Austin,
While that's all interesting information it doesn't appear to be the
information that can be used to look up this error condition internally.
When the error comes up...
1) Click on "What data does this report contain?
2) Note down the following information:
* AppName:
* AppVer:
* AppStamp:
* ModName:
* ModVer:
* ModStamp:
* fDebug:
* Offset:
NOTE: You might not have all of these items listed at the top of the dialog.
NOTE: If you have an item called "Bucket" that would be the single most
important number to send.
John Langhans [MSFT]
While that's all interesting information it doesn't appear to be the
information that can be used to look up this error condition internally.
When the error comes up...
1) Click on "What data does this report contain?
2) Note down the following information:
* AppName:
* AppVer:
* AppStamp:
* ModName:
* ModVer:
* ModStamp:
* fDebug:
* Offset:
NOTE: You might not have all of these items listed at the top of the dialog.
NOTE: If you have an item called "Bucket" that would be the single most
important number to send.
John Langhans [MSFT]
A
Austin
I will check that when I get a chance. This is interesting: I don’t have
this error when connected to the ViewSonic projector through a little gadget
that generates a video signal for a TV. I only have this error when
connected directly to the projector.
this error when connected to the ViewSonic projector through a little gadget
that generates a video signal for a TV. I only have this error when
connected directly to the projector.
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