Exchange NOT CONNECTING

9

98formulaLS1

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

I have installed Entourage and have the latest SP2 12.2. I have configured Exchange in Entourage, and Entourage "verified" the connection settings. I can never get the Exchange tab to say connected, nor can will it get any of my emails or public folders.

My OWA works from Safari on that computer too. I have connected my email account with Outlook on another PC.

Can anyone please help?
 
C

Corentin Cras-Méneur

Hi,
I have installed Entourage and have the latest SP2 12.2. I have
configured Exchange in Entourage, and Entourage "verified" the
connection settings. I can never get the Exchange tab to say connected,
nor can will it get any of my emails or public folders.


The authentication method could be an issue. Cookie or script based
authentications are known to cause trouble,

Do you know whether it could be the case for you?? When you connect
through OWA, does it asks you anything beside the username and password?

If yes, you probably need to go directly to a backend server instead of
the main OWA server.

Corentin
 
9

98formulaLS1

thanks, but we aren't trying to connect to OWA through entourage. We are internal and connecting directly to the server.
 
C

Corentin Cras-Méneur

thanks, but we aren't trying to connect to OWA through entourage. We are
internal and connecting directly to the server.

Well so then being able to connect to OWA doesn't tell you anything.
The settings for the internal servers might be wrong.

Have you tried using the OWA server as your Exchange server for
Entourage?? for 90% of the people that's what works.


Corentin
 
9

98formulaLS1

wrote:
Well so then being able to connect to OWA doesn't tell you anything.
The settings for the internal servers might be wrong.

Have you tried using the OWA server as your Exchange server for
Entourage?? for 90% of the people that's what works.


Corentin

--
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MVPs are not MS employees - Les MVP ne travaillent pas pour MS
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I have tried to configure both, to the internal server and OWA. Neither work. When configured to the internal server, the account setup wizard has a feature where it verifies the settings against the server. The wizard says "verified" meaning they are correct. Each time it checks the mail now, it always says "Not Connected" and never downloads any mail.
 
C

Corentin Cras-Méneur

I have tried to configure both, to the internal server and OWA. Neither
work. When configured to the internal server, the account setup wizard
has a feature where it verifies the settings against the server. The
wizard says "verified" meaning they are correct. Each time it checks the
mail now, it always says "Not Connected" and never downloads any mail.

Well I'm not sure Verified really means everything is OK. I suspect it
means that the address is correct and a server is responding.
Not sure it means ENtourage manages to authenticate and get to the inbox
for instance.

I suspect I can get an account to "Verify" on our OWA server, but it
will remain as Not commected because of the cookie-based authentication
for instance.

Do you know whether the server you are connecting to uses any for of
"enhanced" authentication scheme?

Corentin
 
9

98formulaLS1

wrote:
Well I'm not sure Verified really means everything is OK. I suspect it
means that the address is correct and a server is responding.
Not sure it means ENtourage manages to authenticate and get to the inbox
for instance.

I suspect I can get an account to "Verify" on our OWA server, but it
will remain as Not commected because of the cookie-based authentication
for instance.

Do you know whether the server you are connecting to uses any for of
"enhanced" authentication scheme?

Corentin

--
--- Office:Mac MVP <http://www.cortig.net/wordpress/> ---
<http://www.mvps.org> - <http://mvp.support.microsoft.com>
MVPs are not MS employees - Les MVP ne travaillent pas pour MS
Remove "NoSpam" to e-mail me - Retirez "NoSpam" pour m'�crire

Our server doesn't require any special auth. Just the standard domain/user and password. I do believe however there is a an SSL between the user and server. I have the certificate installed and selected on the Mac.

The OWA uses SSL too, but thats standard.
 
C

Corentin Cras-Méneur

Our server doesn't require any special auth. Just the standard
domain/user and password. I do believe however there is a an SSL between
the user and server. I have the certificate installed and selected on
the Mac.

The OWA uses SSL too, but thats standard.


SSL shouldn't be an issue, especially if you have a valid certificate.

Do you know what version of Exchange is on the server?? Does it have the
latest rollups?

Corentin
 
9

98formulaLS1

wrote:
SSL shouldn't be an issue, especially if you have a valid certificate.

Do you know what version of Exchange is on the server?? Does it have the
latest rollups?

Corentin


--
--- Office:Mac MVP <http://www.cortig.net/wordpress/> ---
<http://www.mvps.org> - <http://mvp.support.microsoft.com>
MVPs are not MS employees - Les MVP ne travaillent pas pour MS
Remove "NoSpam" to e-mail me - Retirez "NoSpam" pour m'�crire

of course i know what version of exchange i have. It's Exchange 2007 w/ all the latest updates.
 
C

Corentin Cras-Méneur

of course i know what version of exchange i have. It's Exchange 2007 w/
all the latest updates.

Can anyone connect through Entourage? Is it just your account that
refuses to connect?

I don't see obvious reasons why it would fail at this point,

Corentin
 
9

98formulaLS1

i'm the only user using Entourage. I have yet to get it to work at all. it's not just my account, it's all accounts that don't work.
 
C

Corentin Cras-Méneur

i'm the only user using Entourage. I have yet to get it to work at all.
it's not just my account, it's all accounts that don't work.

Then obvisouly there is something wrong with the setup.
I suspect that the account is properly configured in Entourage sine they
are validated by the assistant, but the server you are directing
Entourage to might not have all it needs to be fully compatible.

Corentin
 
C

Corentin Cras-Méneur

ok the new rollup didn't fix my problems. I still can't get my emails.

There is something really screwy there.
I don't see any good reason why it wouldn't work.
You're up to date, the server is up to date, authentication shouldn't be
a problem.
I assume OWA is enabled on the server you are targetting (is it?).
There is not much left to play with.

Can you try in a new identity?? We're running out of options :-\

Corentin
 
9

98formulaLS1

ok here's some facts that might help us determine the problem.

We only have one server, which runs WinS2K8 and Ex2K7.

The servers computer name is "srvzpdc"
our internal domain is "zeropoint.net"
our external OWA direct link is "https://mails.zeropointusa.com/owa <https://mails.zeropointusa.com/owa>"

Also, we have autodiscover enabled, but it doesn't work becuase we haven't paid for a legit certificate, we only have our self signed certs.

my entourage client is configured using "srvzpdc" as the server name. It's a desktop, so it will never leave the office. Hence the no need for configuring it with OWA, which we have also done.

Here,s my steps to setting up Entourage, and the following Errors.

1. Start Entourage, Click Tools>Accounts
2. Choose New>Exchange
3. The Account Setup Assistant displays with my email address automatically entered into the email address field and the box called "My account is on an Exchange Server" is automatically checked too. I click the right arrow on the bottom right of the window to continue to the next step.
4. Immediately, I am displayed with a popup window that says a secure connection cannot be established with autodiscover.zeropointusa.com becuase the server name or IP address does not match the server name or IP address on the certificate. I click OK and continue.
5. Entourage works while "Entourage is configuring account settings"
6. It asks for my domain name, account ID, and password, all of which I enter and choose OK.
7.Entourage reports that it CANNOT automatically setup my account. I click the right arrow to continue to the next step.
8. I and and do not change any of the settings on page 4, and click the right arrow again to continue.
9.On this page, I click "Verify My Settings" and the results are "Verification Succeeded. Your account settings have been verified successfully." I click the right arrow to continue.
10. I set the account name and click "Finish"
11. I am immediately prompted to enter my account password again, so I do, and click OK. I can see the bar moving on the bottom right corner of the main Entourage window, so I know it's trying to check something. This entire time and forever, the words "not connected" are displayed next to the new email account name that is displayed on the left side of the main entourage window.
12. No emails or any of my public folders are displayed.

That's my entire process. Any suggestions? The account settings that it automatically discovers and sets uses the server computer name for the location of the account "srvzpdc"
 

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