How do I use Contacts as Address Book?

[Stan W.]

In Outlook 2003, how do I use Contacts as my address book when sending emails?

Thanks
Stan W.

 

[Judy Gleeson, MVP Outlook]

try this:

right click the Contacts folder | Properties | Outlook address book | tick
the box to show as an address book.

--

Judy Gleeson, MVP Outlook
Acorn Training and Consulting
www.acorntraining.com.au

Everyone - turn on your Advanced Toolbars and learn how to use the Field
Chooser and Group by Box!!

 

[Stan W.]

Hi Judy,
I have done as you suggested without any luck.
There is over 100 entries in the Contacts but nothing shows up in the email
address book.
Stan W.

 

[Milly Staples [MVP - Outlook]]

Ensure your Outlook Address Book service is properly installed.
Tools->Options->Mail Setup->Accounts->Directories=>View or Change->ensure
the address book service is installed. If not, back up one step and add
it. Be sure to close and restart Outlook when prompted.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Stan W. asked:

| Hi Judy,
| I have done as you suggested without any luck.
| There is over 100 entries in the Contacts but nothing shows up in the
| email address book.
| Stan W.
|
| "Judy Gleeson, MVP Outlook" wrote:
|
|| try this:
||
|| right click the Contacts folder | Properties | Outlook address book
|| | tick the box to show as an address book.
||
|| --
||
|| Judy Gleeson, MVP Outlook
|| Acorn Training and Consulting
|| www.acorntraining.com.au
||
|| Everyone - turn on your Advanced Toolbars and learn how to use the
|| Field Chooser and Group by Box!!
||
||
|| ||| In Outlook 2003, how do I use Contacts as my address book when
||| sending emails?
|||
||| Thanks
||| Stan W.

 

[Stan W.]

Milly,
When I get to the "ensure the address book service is installed", I am asked
for server name. Is this the correct path, if so, where do I find the server
name to enter?

Thanks,
Stan W.

 

[Brian Tillman]

When I get to the "ensure the address book service is installed", I
am asked for server name. Is this the correct path, if so, where do I
find the server name to enter?

That doesn't sound like you selected the "Add a new directory or address
book" radio button before clicking Next.

 

[Stan W.]

More information required.

Stan W.

That doesn't sound like you selected the "Add a new directory or address
book" radio button before clicking Next.

 

[Brian Tillman]

More information required.

Go back and reread Milly's instructions. You seem to have stipped the step
I described.

 

[Brian Tillman]

Go back and reread Milly's instructions. You seem to have stipped
the step I described.

That's "skipped".

 

[Stan W.]

Brian, you have totally lost me.

From Milly's instructions.
Tools > Options > Mail setup > Accounts > Directory > View or Change > opens
email accounts, so what is ment by "ensure the address book service is
installed?"
Or
Tools > Options > Mail Setup > Accounts > Directory> (as you wrote) Add a
New Directory or Address Book > Directory or Address Book Type > Internet
Directory Service (LDAP what ever that means) > Service Information...... I
again ask, is this the correct path? If so, where do I find the server
information to enter?

Stan W.

 

[Brian Tillman]

Brian, you have totally lost me.

From Milly's instructions.
Tools > Options > Mail setup > Accounts > Directory > View or Change
service is installed?"

Tools>Options>Mail Setup>E-mail Accounts>View or change existing directories
or address books>Next or. just a little more simply, Tools>E-mail
Accounts>View or change existing directories or address books>Next is the
path you should take. If the Outlook Address Book service is not in your
mail profile, click Add, select the Additional Address Books radio button,
click Next, select Outlook Address Book, click Next, then Finish. Stop and
restart Outlook. Then right-click your Contacts folder, choose Properties,
select the Outlook Address Book tab, and make sure the box labeled "Show
this folder as an e-mail Address Book" is checked.

 

[Stan W.]

Brian,

O/K, I was able to follow the last communication.
Outlook Address Book was already in the mail profile.
After right-clicking on Contacts Folder etc. "Show this folder as an e-mail
Address Book" was already checked.

When I go to send an e-mail or click on the address book icon in the
Navigation Bar (in Outlook 2003) an empty address book opens.
In the "Show names from the:" area in the address book, there are five
options, all of which are empty.

Thanks,
Stan W.

 

[Brian Tillman]

Brian,

O/K, I was able to follow the last communication.
Outlook Address Book was already in the mail profile.
After right-clicking on Contacts Folder etc. "Show this folder as an
e-mail Address Book" was already checked.

When I go to send an e-mail or click on the address book icon in the
Navigation Bar (in Outlook 2003) an empty address book opens.
In the "Show names from the:" area in the address book, there are five
options, all of which are empty.

Click Tools>E-mail Accounts>View or change existing directories or address
books>Next. Select the Outlook Address Book and click Change. Remove the
bogus folders there.

 

[Stan W.]

I have removed the "bogus" folders from Outlook Address Book.
I now right click on Contacts folder > Properties > Outlook Address Book >
"Show this folder as an e-mail Address Book" is greyed out and will not
accept a check.

Stan W.

 

[Brian Tillman]

I have removed the "bogus" folders from Outlook Address Book.
I now right click on Contacts folder > Properties > Outlook Address
Book > "Show this folder as an e-mail Address Book" is greyed out and
will not accept a check.

Then you need to completely remove the Outlook Address Book service from the
mail profile, stop and restart Outlook, and add it back in.

 

[Stan W.]

Brian,

I am experiencing some difficulty reading minds via the internet.
Please explain your last instruction fully.

Stan W.

 

[Brian Tillman]

I am experiencing some difficulty reading minds via the internet.
Please explain your last instruction fully.

You have been in the mail profile several times now and have seen where the
Outlook Address Book service is defined. Surely you're able to visit it
once again and look at the buttons you see while you're there, since you
haven't looked at them the other times. Here it is one more time in lurid
detail.

Click Tools>E-mail Accounts>View or change existing directories or address
books>Next. Select the Outlook Address Book and click Remove. Click
Finish. Stop and restart Outlook

Click Tools>E-mail Accounts>Add a new directory or address book>Next.
Select Additional Address Books. Click Next. Select Outlook Address Book,
click Next, then Finish. Stop and restart Outlook. Now you should be able
to click the "Show this folder as an e-mail Address Book" check box on the
Contacts folder properties pages.

 

[Stan W.]

I have followed through and set everything as you have said. "Show this
folder as an e-mail Address Book" is checked.
I can go to Mail > Click on Address Book in the task bar and a blank Address
Book opens, the original problem seven days ago.
I have closed Outlook down, I have closed the computer down, restarted both
-- no change.

Stan W.

 

[Brian Tillman]

I have followed through and set everything as you have said. "Show
this folder as an e-mail Address Book" is checked.
I can go to Mail > Click on Address Book in the task bar and a blank
Address Book opens, the original problem seven days ago.
I have closed Outlook down, I have closed the computer down,
restarted both -- no change.

As I cannot see your computer, I'm afraid the only suggestion I have left it
to start afresh with a new mail profile, adding in your existing PST and
redefiniing your accounts. This will allow you start completely from
scratch with the services in the profile. Beyond that, I can't suggest
anything else.

 

[Sue Mosher [MVP-Outlook]]

In the Address Book, what entries do you see in the Show Names From list.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers