Did you follow Brian's instructions for removing the Outlook Address book and adding it back to the mail profile?
On what folder(s) did you check the Outlook Address Book box? In such a folder. open a contact that has an email address. Is it underlined?
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
Stan W. said:
Sue,
Address Book > Show names from the: offers two options - 1) Outlook Address
Book [with a note in the window - No entries in this Address Book] - 2)
Contacts [with a blank window].
Stan W.
Sue Mosher said:
In the Address Book, what entries do you see in the Show Names From list.
I have followed through and set everything as you have said. "Show this
folder as an e-mail Address Book" is checked.
I can go to Mail > Click on Address Book in the task bar and a blank Address
Book opens, the original problem seven days ago.
I have closed Outlook down, I have closed the computer down, restarted both
-- no change.
Stan W.
:
I am experiencing some difficulty reading minds via the internet.
Please explain your last instruction fully.
You have been in the mail profile several times now and have seen where the
Outlook Address Book service is defined. Surely you're able to visit it
once again and look at the buttons you see while you're there, since you
haven't looked at them the other times. Here it is one more time in lurid
detail.
Click Tools>E-mail Accounts>View or change existing directories or address
books>Next. Select the Outlook Address Book and click Remove. Click
Finish. Stop and restart Outlook
Click Tools>E-mail Accounts>Add a new directory or address book>Next.
Select Additional Address Books. Click Next. Select Outlook Address Book,
click Next, then Finish. Stop and restart Outlook. Now you should be able
to click the "Show this folder as an e-mail Address Book" check box on the
Contacts folder properties pages.
