HTML Email not formatted correctly

G

greencode

Version: 2004
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

I'm getting HTML emails through correctly but there's one that I'm not. It's from my website form and it's coming through unformatted like this. I've tried receiving the web form in Apple Mail and it formats correctly:

<html>
<head>
<meta http-equiv="Content-Language" content="en-us">
<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
<title>A new Website Enquiry has been submitted.</title>
</head>
<body>
<strong>Website enquiry</strong><br><br>
<strong>Name:</strong> John<br><br>
<strong>Company:</strong> mycompany<br><br>
<strong>Email:</strong> (e-mail address removed)<br><br>
<strong>Telephone:</strong> 00000<br><br>
<strong>Enquiry:</strong> General Enquiry<br><br>
<strong>Message:</strong> Test<br><br>
</body>
</html>

Any help would be much appreciated.
 
D

Diane Ross

Entourage 2008 has some improvements in HTML emails. If you can "Forward as
Attachment" an example, I will get it to the developers for testing and I
will test it in Entourage 2008. Entourage's HTML layout capabilities are
extremely limited. If it's just this one form, you can drag the message to
the desktop and then drag to Apple Mail to open.

dianeross at mvps dot org <-- fix before replying.

Prefix your subject with: newsgroup response
 
B

Barry Wainwright

Diane said:
Entourage 2008 has some improvements in HTML emails. If you can "Forward as
Attachment" an example, I will get it to the developers for testing and I
will test it in Entourage 2008. Entourage's HTML layout capabilities are
extremely limited. If it's just this one form, you can drag the message to
the desktop and then drag to Apple Mail to open.

dianeross at mvps dot org <-- fix before replying.

Prefix your subject with: newsgroup response
Click to expand...

alternatively, post the source of the message to this thread. It is
probably a case of Mail being a little more forgiving of bad syntax in
the message, but it may be a bug.
 
A

Alan Green

Thanks for your help with this - I've actually just performed a test with my version of Entourage and the issue does not occur. The incorrect formatting was occurring on a colleagues machine. Ummm.
 
G

greencode

Hi, here's the raw source of the email (I've taken out any private information such as email addresses

Return-Path: <[email protected]>
Delivered-To: (e-mail address removed)
Received: (qmail 16232 invoked from network); 12 Sep 2008 10:51:01 +0100
Received: from unknown (HELO supanames-0-26.supanames.co.uk) (194.154.162.26)
by supanames-0-22.supanames.co.uk with SMTP; Fri, 12 Sep 2008 10:51:01 +0100
Received: (qmail 24493 invoked by uid 48); 12 Sep 2008 10:51:01 +0100
Date: 12 Sep 2008 10:50:59 +0100
Message-ID: <[email protected]>
To: email addresses would appear here
Subject: Website Enquiry
MIME-Version: 1.0

Content-type: text/html; charset=iso-8859-1

From: My name <my email address here>

<html>
<head>
<meta http-equiv="Content-Language" content="en-us">
<meta http-equiv="Content-Type" content="text/html; charset=windows-1252">
<title>A new Website Enquiry has been submitted.</title>
</head>
<body>
<strong>Website enquiry</strong><br><br>
<strong>Name:</strong>my name<br><br>
<strong>Company:</strong> Test Company<br><br>
<strong>Email:</strong>email address would be here<br><br>
<strong>Telephone:</strong> 01234567890<br><br>
<strong>Enquiry:</strong> General Enquiry<br><br>
<strong>Message:</strong> Test enquiry<br><br>
</body>
</html>
 
M

M. Durango

Hi, I'm using Entourage 2004 v 11.4.0. Recently, I have been unable to view HTML emails correctly. Is this due to the recent AutoUpdate that ran, or is there a new format that v11.4.0 cannot decode.

An example of an email that does not display correctly would be my Google news alerts that are emailed to me daily.

PowerBook G4 1.5 PPC 1GB RAM OS X 10.4.11
 
D

Diane Ross

M. Durango said:
Hi, I'm using Entourage 2004 v 11.4.0. Recently, I have been unable to view
HTML emails correctly. Is this due to the recent AutoUpdate that ran, or is
there a new format that v11.4.0 cannot decode.

An example of an email that does not display correctly would be my Google news
alerts that are emailed to me daily.
Click to expand...

Quit Entourage. Delete these files in Users/[YourUserName]/Library/Caches.
Restart Entourage.

com.microsoft.browserfont.cache
tasmanbrowser.cache

Let me know if this helps.
 
M

M. Durango

:




Hi, I'm using Entourage 2004 v 11.4.0. Recently, I have been unable
Click to expand...
to view > HTML emails correctly. Is this due to the recent AutoUpdate
that ran, or is > there a new format that v11.4.0 cannot decode. > > An
example of an email that does not display correctly would be my Google
news > alerts that are emailed to me daily.





Quit Entourage. Delete these files in Users/[YourUserName]/Library/Caches.
Restart Entourage.





com.microsoft.browserfont.cache tasmanbrowser.cache





Let me know if this helps.





-- Diane






Hi Diane,

Thanks for the response. Unfortunately, this did not do the trick. When I "deselect" Entourage -> Pref -> Security -> Display Complex HTML.., I'm able to view the text. But this is not a long-term solution. Still trying to find the answer...
 
M

M. Durango

Update...Used FontNuke and now all is good. Cached fonts on system. But, I liked your thinking and it brought me to a solution. Thanks again.
 

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