I am not a Mac user

B

bishop

I have a Dell PC; but, recently I have stopped getting auto updates. I tried
to update and it says it does not support Mac users. But, I am not a Mac
user. I have also had to restore back two months to try and get rid of
errors I may have made. It says I need to validate -- I got my software
loaded on the Dell -- but it will not take any codes on the back of the disks
they sent me
 
J

JoAnn Paules [MVP]

Sounds like you've got something royally boogered up on your system. Do you
run a current antivirus on your computer? Any chance you are still within
your warranty period?
 
B

bishop

Yes, I have Norton anti-everything. I bought my computer last October. I
believe there is a year warranty. Should I call Dell? Microsoft has never
been helpful to me and now I see they charge a fee. Yes, for sure, matie.
It is royally boggered. I ran restore a couple of days ago because things
had got so crazy with email and it said I would not lose any work; but, I
lost a lot of very important pictures. Do you know anyway to get them back?

Oh, and thank you for responding.

JoAnn Paules said:
Sounds like you've got something royally boogered up on your system. Do you
run a current antivirus on your computer? Any chance you are still within
your warranty period?

--

JoAnn Paules
MVP Microsoft [Publisher]




bishop said:
I have a Dell PC; but, recently I have stopped getting auto updates. I
tried
to update and it says it does not support Mac users. But, I am not a Mac
user. I have also had to restore back two months to try and get rid of
errors I may have made. It says I need to validate -- I got my software
loaded on the Dell -- but it will not take any codes on the back of the
disks
they sent me
Click to expand...
Click to expand...
 
J

JoAnn Paules [MVP]

Not really and it's not Microsoft's fault that you're having these problems.
You say that you run Norton but do you make sure that your antivirus
definitions are up to date.

I suspect what you *ought* to do is a complete reformat but you'll lose
everything when you do. Start here and see what happens. No guarantees
but...
http://www.symantec.com/techsupp/home_homeoffice/index_virus.html

--

JoAnn Paules
MVP Microsoft [Publisher]




bishop said:
Yes, I have Norton anti-everything. I bought my computer last October.
I
believe there is a year warranty. Should I call Dell? Microsoft has
never
been helpful to me and now I see they charge a fee. Yes, for sure, matie.
It is royally boggered. I ran restore a couple of days ago because things
had got so crazy with email and it said I would not lose any work; but, I
lost a lot of very important pictures. Do you know anyway to get them
back?

Oh, and thank you for responding.

JoAnn Paules said:
Sounds like you've got something royally boogered up on your system. Do
you
run a current antivirus on your computer? Any chance you are still within
your warranty period?

--

JoAnn Paules
MVP Microsoft [Publisher]




bishop said:
I have a Dell PC; but, recently I have stopped getting auto updates. I
tried
to update and it says it does not support Mac users. But, I am not a
Mac
user. I have also had to restore back two months to try and get rid of
errors I may have made. It says I need to validate -- I got my
software
loaded on the Dell -- but it will not take any codes on the back of the
disks
they sent me
Click to expand...
Click to expand...
Click to expand...
 
R

Rob Giordano \(Crash\)

Ha...wait till you try to get help from Symantec!


| Not really and it's not Microsoft's fault that you're having these
problems.
| You say that you run Norton but do you make sure that your antivirus
| definitions are up to date.
|
| I suspect what you *ought* to do is a complete reformat but you'll lose
| everything when you do. Start here and see what happens. No guarantees
| but...
| http://www.symantec.com/techsupp/home_homeoffice/index_virus.html
|
| --
|
| JoAnn Paules
| MVP Microsoft [Publisher]
|
|
|
|
| | > Yes, I have Norton anti-everything. I bought my computer last October.
| > I
| > believe there is a year warranty. Should I call Dell? Microsoft has
| > never
| > been helpful to me and now I see they charge a fee. Yes, for sure,
matie.
| > It is royally boggered. I ran restore a couple of days ago because
things
| > had got so crazy with email and it said I would not lose any work; but,
I
| > lost a lot of very important pictures. Do you know anyway to get them
| > back?
| >
| > Oh, and thank you for responding.
| >
| > "JoAnn Paules [MVP]" wrote:
| >
| >> Sounds like you've got something royally boogered up on your system. Do
| >> you
| >> run a current antivirus on your computer? Any chance you are still
within
| >> your warranty period?
| >>
| >> --
| >>
| >> JoAnn Paules
| >> MVP Microsoft [Publisher]
| >>
| >>
| >>
| >>
| >> | >> >I have a Dell PC; but, recently I have stopped getting auto updates. I
| >> >tried
| >> > to update and it says it does not support Mac users. But, I am not a
| >> > Mac
| >> > user. I have also had to restore back two months to try and get rid
of
| >> > errors I may have made. It says I need to validate -- I got my
| >> > software
| >> > loaded on the Dell -- but it will not take any codes on the back of
the
| >> > disks
| >> > they sent me
| >>
| >>
| >>
|
|
 
J

JoAnn Paules [MVP]

I'm not suggesting he try to get help from them. That'll happen after
Microsoft helps him. I pointed him to their online system scanner. I suspect
he has a virus or malware issue.
 
B

bishop

Thank you again. Since you emailed me I have been chatting with Dell. The
first one was very helpful but I accidentally hit a key while he was taking
control of my computer to fix it. I got another person and they were a real
jerk. Told me the other tech was wrong. Sent me through all the same thing,
although he said he had the log right before him. Got antagonistic and then
just shut me down. I tried to take the survey to tell them what I thought,
but it was shut down two. And I have a four year warranty with this
out-sourced services. Oh, my. I will try your fix. Thank you again.

JoAnn Paules said:
Not really and it's not Microsoft's fault that you're having these problems.
You say that you run Norton but do you make sure that your antivirus
definitions are up to date.

I suspect what you *ought* to do is a complete reformat but you'll lose
everything when you do. Start here and see what happens. No guarantees
but...
http://www.symantec.com/techsupp/home_homeoffice/index_virus.html

--

JoAnn Paules
MVP Microsoft [Publisher]




bishop said:
Yes, I have Norton anti-everything. I bought my computer last October.
I
believe there is a year warranty. Should I call Dell? Microsoft has
never
been helpful to me and now I see they charge a fee. Yes, for sure, matie.
It is royally boggered. I ran restore a couple of days ago because things
had got so crazy with email and it said I would not lose any work; but, I
lost a lot of very important pictures. Do you know anyway to get them
back?

Oh, and thank you for responding.

JoAnn Paules said:
Sounds like you've got something royally boogered up on your system. Do
you
run a current antivirus on your computer? Any chance you are still within
your warranty period?

--

JoAnn Paules
MVP Microsoft [Publisher]




I have a Dell PC; but, recently I have stopped getting auto updates. I
tried
to update and it says it does not support Mac users. But, I am not a
Mac
user. I have also had to restore back two months to try and get rid of
errors I may have made. It says I need to validate -- I got my
software
loaded on the Dell -- but it will not take any codes on the back of the
disks
they sent me
Click to expand...
Click to expand...
Click to expand...
 
B

bishop

Tell me about it. Did you just read my response about trying to get help
from Dell. Two totally different techs, two attitudes and no way to tell a
supervisor because they are all overseas now. I had such valuable pictures
of Trinity Episcopal Church's 152nd Trinity Feast Day.....all gone. This
second tech said they could restore data; then he contradicted himself. I
am so tired and the humidity is out the ceiling and I am going to turn this
blasted thing off because now I do not have time to do the word processing
and publisher brochure I needed to do. Lordy.....what have we come to,
I ask you?

Rob Giordano (Crash) said:
Ha...wait till you try to get help from Symantec!


| Not really and it's not Microsoft's fault that you're having these
problems.
| You say that you run Norton but do you make sure that your antivirus
| definitions are up to date.
|
| I suspect what you *ought* to do is a complete reformat but you'll lose
| everything when you do. Start here and see what happens. No guarantees
| but...
| http://www.symantec.com/techsupp/home_homeoffice/index_virus.html
|
| --
|
| JoAnn Paules
| MVP Microsoft [Publisher]
|
|
|
|
| | > Yes, I have Norton anti-everything. I bought my computer last October.
| > I
| > believe there is a year warranty. Should I call Dell? Microsoft has
| > never
| > been helpful to me and now I see they charge a fee. Yes, for sure,
matie.
| > It is royally boggered. I ran restore a couple of days ago because
things
| > had got so crazy with email and it said I would not lose any work; but,
I
| > lost a lot of very important pictures. Do you know anyway to get them
| > back?
| >
| > Oh, and thank you for responding.
| >
| > "JoAnn Paules [MVP]" wrote:
| >
| >> Sounds like you've got something royally boogered up on your system. Do
| >> you
| >> run a current antivirus on your computer? Any chance you are still
within
| >> your warranty period?
| >>
| >> --
| >>
| >> JoAnn Paules
| >> MVP Microsoft [Publisher]
| >>
| >>
| >>
| >>
| >> | >> >I have a Dell PC; but, recently I have stopped getting auto updates. I
| >> >tried
| >> > to update and it says it does not support Mac users. But, I am not a
| >> > Mac
| >> > user. I have also had to restore back two months to try and get rid
of
| >> > errors I may have made. It says I need to validate -- I got my
| >> > software
| >> > loaded on the Dell -- but it will not take any codes on the back of
the
| >> > disks
| >> > they sent me
| >>
| >>
| >>
|
|
Click to expand...
 
J

JoAnn Paules [MVP]

That's typical reaction from tech support. Call them again on a different
shift. I'm sure you'll talk to another person. *Maybe* they will be able to
help you. Make sure you tell them about the results of the Symantec thing is
it's not clean.

Good luck.

--

JoAnn Paules
MVP Microsoft [Publisher]




bishop said:
Thank you again. Since you emailed me I have been chatting with Dell.
The
first one was very helpful but I accidentally hit a key while he was
taking
control of my computer to fix it. I got another person and they were a
real
jerk. Told me the other tech was wrong. Sent me through all the same
thing,
although he said he had the log right before him. Got antagonistic and
then
just shut me down. I tried to take the survey to tell them what I
thought,
but it was shut down two. And I have a four year warranty with this
out-sourced services. Oh, my. I will try your fix. Thank you again.

JoAnn Paules said:
Not really and it's not Microsoft's fault that you're having these
problems.
You say that you run Norton but do you make sure that your antivirus
definitions are up to date.

I suspect what you *ought* to do is a complete reformat but you'll lose
everything when you do. Start here and see what happens. No guarantees
but...
http://www.symantec.com/techsupp/home_homeoffice/index_virus.html

--

JoAnn Paules
MVP Microsoft [Publisher]




bishop said:
Yes, I have Norton anti-everything. I bought my computer last
October.
I
believe there is a year warranty. Should I call Dell? Microsoft has
never
been helpful to me and now I see they charge a fee. Yes, for sure,
matie.
It is royally boggered. I ran restore a couple of days ago because
things
had got so crazy with email and it said I would not lose any work; but,
I
lost a lot of very important pictures. Do you know anyway to get them
back?

Oh, and thank you for responding.

:

Sounds like you've got something royally boogered up on your system.
Do
you
run a current antivirus on your computer? Any chance you are still
within
your warranty period?

--

JoAnn Paules
MVP Microsoft [Publisher]




I have a Dell PC; but, recently I have stopped getting auto updates.
I
tried
to update and it says it does not support Mac users. But, I am not
a
Mac
user. I have also had to restore back two months to try and get rid
of
errors I may have made. It says I need to validate -- I got my
software
loaded on the Dell -- but it will not take any codes on the back of
the
disks
they sent me
Click to expand...
Click to expand...
Click to expand...
 
B

bishop

I really don't think it is a virus or malware because my settings are high
and they automatically run twice a day. I have a computer guru who might
copy all my files so I can reinstall.....but, I tried to reinstall my
microsoft office small business 2003 and it would not let me complete it.
There were two errors in my temp files......wait a minute, if I could figure
out the temp files, that would help...but that is for another night. I have
lost two days of work time now. Oh, and I am a she.

JoAnn Paules said:
I'm not suggesting he try to get help from them. That'll happen after
Microsoft helps him. I pointed him to their online system scanner. I suspect
he has a virus or malware issue.

--

JoAnn Paules
MVP Microsoft [Publisher]




Rob Giordano (Crash) said:
Ha...wait till you try to get help from Symantec!


| Not really and it's not Microsoft's fault that you're having these
problems.
| You say that you run Norton but do you make sure that your antivirus
| definitions are up to date.
|
| I suspect what you *ought* to do is a complete reformat but you'll lose
| everything when you do. Start here and see what happens. No guarantees
| but...
| http://www.symantec.com/techsupp/home_homeoffice/index_virus.html
|
| --
|
| JoAnn Paules
| MVP Microsoft [Publisher]
|
|
|
|
| | > Yes, I have Norton anti-everything. I bought my computer last
October.
| > I
| > believe there is a year warranty. Should I call Dell? Microsoft has
| > never
| > been helpful to me and now I see they charge a fee. Yes, for sure,
matie.
| > It is royally boggered. I ran restore a couple of days ago because
things
| > had got so crazy with email and it said I would not lose any work;
but,
I
| > lost a lot of very important pictures. Do you know anyway to get them
| > back?
| >
| > Oh, and thank you for responding.
| >
| > "JoAnn Paules [MVP]" wrote:
| >
| >> Sounds like you've got something royally boogered up on your system.
Do
| >> you
| >> run a current antivirus on your computer? Any chance you are still
within
| >> your warranty period?
| >>
| >> --
| >>
| >> JoAnn Paules
| >> MVP Microsoft [Publisher]
| >>
| >>
| >>
| >>
| >> | >> >I have a Dell PC; but, recently I have stopped getting auto updates.
I
| >> >tried
| >> > to update and it says it does not support Mac users. But, I am not
a
| >> > Mac
| >> > user. I have also had to restore back two months to try and get
rid
of
| >> > errors I may have made. It says I need to validate -- I got my
| >> > software
| >> > loaded on the Dell -- but it will not take any codes on the back of
the
| >> > disks
| >> > they sent me
| >>
| >>
| >>
|
|
Click to expand...
Click to expand...
 
B

bishop

Can't be my firewall, because up until a short while ago (a few weeks
....can't say for sure...take so much for granted these day) all updates were
coming in. Thanks to all of you anyhow. Will let you know if I get the
kinks out and will come back for more suggestioins. The last thing the Dell
guy said to me was to check with my ISP. Why not.
 
P

Patrick Schmid

If you are calling Dell US, call them during business hours in Texas. I
have had better experience with Dell's tech support when their main tech
support people in Texas were on the line.

Patrick Schmid
--------------
http://pschmid.net


That's typical reaction from tech support. Call them again on a different
shift. I'm sure you'll talk to another person. *Maybe* they will be able to
help you. Make sure you tell them about the results of the Symantec thing is
it's not clean.

Good luck.

--

JoAnn Paules
MVP Microsoft [Publisher]




bishop said:
Thank you again. Since you emailed me I have been chatting with Dell.
The
first one was very helpful but I accidentally hit a key while he was
taking
control of my computer to fix it. I got another person and they were a
real
jerk. Told me the other tech was wrong. Sent me through all the same
thing,
although he said he had the log right before him. Got antagonistic and
then
just shut me down. I tried to take the survey to tell them what I
thought,
but it was shut down two. And I have a four year warranty with this
out-sourced services. Oh, my. I will try your fix. Thank you again.

JoAnn Paules said:
Not really and it's not Microsoft's fault that you're having these
problems.
You say that you run Norton but do you make sure that your antivirus
definitions are up to date.

I suspect what you *ought* to do is a complete reformat but you'll lose
everything when you do. Start here and see what happens. No guarantees
but...
http://www.symantec.com/techsupp/home_homeoffice/index_virus.html

--

JoAnn Paules
MVP Microsoft [Publisher]




Yes, I have Norton anti-everything. I bought my computer last
October.
I
believe there is a year warranty. Should I call Dell? Microsoft has
never
been helpful to me and now I see they charge a fee. Yes, for sure,
matie.
It is royally boggered. I ran restore a couple of days ago because
things
had got so crazy with email and it said I would not lose any work; but,
I
lost a lot of very important pictures. Do you know anyway to get them
back?

Oh, and thank you for responding.

:

Sounds like you've got something royally boogered up on your system.
Do
you
run a current antivirus on your computer? Any chance you are still
within
your warranty period?

--

JoAnn Paules
MVP Microsoft [Publisher]




I have a Dell PC; but, recently I have stopped getting auto updates.
I
tried
to update and it says it does not support Mac users. But, I am not
a
Mac
user. I have also had to restore back two months to try and get rid
of
errors I may have made. It says I need to validate -- I got my
software
loaded on the Dell -- but it will not take any codes on the back of
the
disks
they sent me
Click to expand...
Click to expand...
Click to expand...
 
J

JoAnn Paules [MVP]

There are services that say they can restore lost data but there're never
free.

(Depending on where you are, you could have some relief. I'm in Pennsylvania
and they're calling for rain this week.)

--

JoAnn Paules
MVP Microsoft [Publisher]




bishop said:
Tell me about it. Did you just read my response about trying to get help
from Dell. Two totally different techs, two attitudes and no way to tell
a
supervisor because they are all overseas now. I had such valuable
pictures
of Trinity Episcopal Church's 152nd Trinity Feast Day.....all gone. This
second tech said they could restore data; then he contradicted himself.
I
am so tired and the humidity is out the ceiling and I am going to turn
this
blasted thing off because now I do not have time to do the word processing
and publisher brochure I needed to do. Lordy.....what have we come
to,
I ask you?

Rob Giordano (Crash) said:
Ha...wait till you try to get help from Symantec!


| Not really and it's not Microsoft's fault that you're having these
problems.
| You say that you run Norton but do you make sure that your antivirus
| definitions are up to date.
|
| I suspect what you *ought* to do is a complete reformat but you'll lose
| everything when you do. Start here and see what happens. No guarantees
| but...
| http://www.symantec.com/techsupp/home_homeoffice/index_virus.html
|
| --
|
| JoAnn Paules
| MVP Microsoft [Publisher]
|
|
|
|
| | > Yes, I have Norton anti-everything. I bought my computer last
October.
| > I
| > believe there is a year warranty. Should I call Dell? Microsoft has
| > never
| > been helpful to me and now I see they charge a fee. Yes, for sure,
matie.
| > It is royally boggered. I ran restore a couple of days ago because
things
| > had got so crazy with email and it said I would not lose any work;
but,
I
| > lost a lot of very important pictures. Do you know anyway to get
them
| > back?
| >
| > Oh, and thank you for responding.
| >
| > "JoAnn Paules [MVP]" wrote:
| >
| >> Sounds like you've got something royally boogered up on your system.
Do
| >> you
| >> run a current antivirus on your computer? Any chance you are still
within
| >> your warranty period?
| >>
| >> --
| >>
| >> JoAnn Paules
| >> MVP Microsoft [Publisher]
| >>
| >>
| >>
| >>
| >> | >> >I have a Dell PC; but, recently I have stopped getting auto
updates. I
| >> >tried
| >> > to update and it says it does not support Mac users. But, I am
not a
| >> > Mac
| >> > user. I have also had to restore back two months to try and get
rid
of
| >> > errors I may have made. It says I need to validate -- I got my
| >> > software
| >> > loaded on the Dell -- but it will not take any codes on the back
of
the
| >> > disks
| >> > they sent me
| >>
| >>
| >>
|
|
Click to expand...
Click to expand...
 
P

Patrick Schmid

(Depending on where you are, you could have some relief. I'm in
Pennsylvania
and they're calling for rain this week.)
Click to expand...
I am in PA as well (1 hr away from Philly) and it has been raining quite
a bit already in the past few days and weeks.

Patrick Schmid
--------------
http://pschmid.net
--

JoAnn Paules
MVP Microsoft [Publisher]




bishop said:
Tell me about it. Did you just read my response about trying to get help
from Dell. Two totally different techs, two attitudes and no way to tell
a
supervisor because they are all overseas now. I had such valuable
pictures
of Trinity Episcopal Church's 152nd Trinity Feast Day.....all gone. This
second tech said they could restore data; then he contradicted himself.
I
am so tired and the humidity is out the ceiling and I am going to turn
this
blasted thing off because now I do not have time to do the word processing
and publisher brochure I needed to do. Lordy.....what have we come
to,
I ask you?

Rob Giordano (Crash) said:
Ha...wait till you try to get help from Symantec!


| Not really and it's not Microsoft's fault that you're having these
problems.
| You say that you run Norton but do you make sure that your antivirus
| definitions are up to date.
|
| I suspect what you *ought* to do is a complete reformat but you'll lose
| everything when you do. Start here and see what happens. No guarantees
| but...
| http://www.symantec.com/techsupp/home_homeoffice/index_virus.html
|
| --
|
| JoAnn Paules
| MVP Microsoft [Publisher]
|
|
|
|
| | > Yes, I have Norton anti-everything. I bought my computer last
October.
| > I
| > believe there is a year warranty. Should I call Dell? Microsoft has
| > never
| > been helpful to me and now I see they charge a fee. Yes, for sure,
matie.
| > It is royally boggered. I ran restore a couple of days ago because
things
| > had got so crazy with email and it said I would not lose any work;
but,
I
| > lost a lot of very important pictures. Do you know anyway to get
them
| > back?
| >
| > Oh, and thank you for responding.
| >
| > "JoAnn Paules [MVP]" wrote:
| >
| >> Sounds like you've got something royally boogered up on your system.
Do
| >> you
| >> run a current antivirus on your computer? Any chance you are still
within
| >> your warranty period?
| >>
| >> --
| >>
| >> JoAnn Paules
| >> MVP Microsoft [Publisher]
| >>
| >>
| >>
| >>
| >> | >> >I have a Dell PC; but, recently I have stopped getting auto
updates. I
| >> >tried
| >> > to update and it says it does not support Mac users. But, I am
not a
| >> > Mac
| >> > user. I have also had to restore back two months to try and get
rid
of
| >> > errors I may have made. It says I need to validate -- I got my
| >> > software
| >> > loaded on the Dell -- but it will not take any codes on the back
of
the
| >> > disks
| >> > they sent me
| >>
| >>
| >>
|
|
Click to expand...
Click to expand...
Click to expand...
 
J

JoAnn Paules [MVP]

I'm about an hour and a half from Philly myself. We're almost neighbors!

--

JoAnn Paules
MVP Microsoft [Publisher]




Patrick Schmid said:
(Depending on where you are, you could have some relief. I'm in Pennsylvania
and they're calling for rain this week.)
Click to expand...
I am in PA as well (1 hr away from Philly) and it has been raining quite a
bit already in the past few days and weeks.

Patrick Schmid
--------------
http://pschmid.net
--

JoAnn Paules
MVP Microsoft [Publisher]




bishop said:
Tell me about it. Did you just read my response about trying to get
help
from Dell. Two totally different techs, two attitudes and no way to
tell
a
supervisor because they are all overseas now. I had such valuable
pictures
of Trinity Episcopal Church's 152nd Trinity Feast Day.....all gone.
This
second tech said they could restore data; then he contradicted himself.
I
am so tired and the humidity is out the ceiling and I am going to turn
this
blasted thing off because now I do not have time to do the word
processing
and publisher brochure I needed to do. Lordy.....what have we
come
to,
I ask you?

:

Ha...wait till you try to get help from Symantec!


| Not really and it's not Microsoft's fault that you're having these
problems.
| You say that you run Norton but do you make sure that your antivirus
| definitions are up to date.
|
| I suspect what you *ought* to do is a complete reformat but you'll
lose
| everything when you do. Start here and see what happens. No
guarantees
| but...
| http://www.symantec.com/techsupp/home_homeoffice/index_virus.html
|
| --
|
| JoAnn Paules
| MVP Microsoft [Publisher]
|
|
|
|
| | > Yes, I have Norton anti-everything. I bought my computer last
October.
| > I
| > believe there is a year warranty. Should I call Dell? Microsoft
has
| > never
| > been helpful to me and now I see they charge a fee. Yes, for
sure,
matie.
| > It is royally boggered. I ran restore a couple of days ago
because
things
| > had got so crazy with email and it said I would not lose any work;
but,
I
| > lost a lot of very important pictures. Do you know anyway to get
them
| > back?
| >
| > Oh, and thank you for responding.
| >
| > "JoAnn Paules [MVP]" wrote:
| >
| >> Sounds like you've got something royally boogered up on your
system.
Do
| >> you
| >> run a current antivirus on your computer? Any chance you are
still
within
| >> your warranty period?
| >>
| >> --
| >>
| >> JoAnn Paules
| >> MVP Microsoft [Publisher]
| >>
| >>
| >>
| >>
| >> | >> >I have a Dell PC; but, recently I have stopped getting auto
updates. I
| >> >tried
| >> > to update and it says it does not support Mac users. But, I am
not a
| >> > Mac
| >> > user. I have also had to restore back two months to try and
get
rid
of
| >> > errors I may have made. It says I need to validate -- I got my
| >> > software
| >> > loaded on the Dell -- but it will not take any codes on the
back
of
the
| >> > disks
| >> > they sent me
| >>
| >>
| >>
|
|
Click to expand...
Click to expand...
Click to expand...
 
P

Patrick Schmid

I am in the Lehigh Valley.

Patrick Schmid
--------------
http://pschmid.net

I'm about an hour and a half from Philly myself. We're almost neighbors!

--

JoAnn Paules
MVP Microsoft [Publisher]




Patrick Schmid said:
(Depending on where you are, you could have some relief. I'm in Pennsylvania
and they're calling for rain this week.)
Click to expand...
I am in PA as well (1 hr away from Philly) and it has been raining quite a
bit already in the past few days and weeks.

Patrick Schmid
--------------
http://pschmid.net
--

JoAnn Paules
MVP Microsoft [Publisher]




Tell me about it. Did you just read my response about trying to get
help
from Dell. Two totally different techs, two attitudes and no way to
tell
a
supervisor because they are all overseas now. I had such valuable
pictures
of Trinity Episcopal Church's 152nd Trinity Feast Day.....all gone.
This
second tech said they could restore data; then he contradicted himself.
I
am so tired and the humidity is out the ceiling and I am going to turn
this
blasted thing off because now I do not have time to do the word
processing
and publisher brochure I needed to do. Lordy.....what have we
come
to,
I ask you?

:

Ha...wait till you try to get help from Symantec!


| Not really and it's not Microsoft's fault that you're having these
problems.
| You say that you run Norton but do you make sure that your antivirus
| definitions are up to date.
|
| I suspect what you *ought* to do is a complete reformat but you'll
lose
| everything when you do. Start here and see what happens. No
guarantees
| but...
| http://www.symantec.com/techsupp/home_homeoffice/index_virus.html
|
| --
|
| JoAnn Paules
| MVP Microsoft [Publisher]
|
|
|
|
| | > Yes, I have Norton anti-everything. I bought my computer last
October.
| > I
| > believe there is a year warranty. Should I call Dell? Microsoft
has
| > never
| > been helpful to me and now I see they charge a fee. Yes, for
sure,
matie.
| > It is royally boggered. I ran restore a couple of days ago
because
things
| > had got so crazy with email and it said I would not lose any work;
but,
I
| > lost a lot of very important pictures. Do you know anyway to get
them
| > back?
| >
| > Oh, and thank you for responding.
| >
| > "JoAnn Paules [MVP]" wrote:
| >
| >> Sounds like you've got something royally boogered up on your
system.
Do
| >> you
| >> run a current antivirus on your computer? Any chance you are
still
within
| >> your warranty period?
| >>
| >> --
| >>
| >> JoAnn Paules
| >> MVP Microsoft [Publisher]
| >>
| >>
| >>
| >>
| >> | >> >I have a Dell PC; but, recently I have stopped getting auto
updates. I
| >> >tried
| >> > to update and it says it does not support Mac users. But, I am
not a
| >> > Mac
| >> > user. I have also had to restore back two months to try and
get
rid
of
| >> > errors I may have made. It says I need to validate -- I got my
| >> > software
| >> > loaded on the Dell -- but it will not take any codes on the
back
of
the
| >> > disks
| >> > they sent me
| >>
| >>
| >>
|
|
Click to expand...
Click to expand...
Click to expand...
 
J

JoAnn Paules [MVP]

We're only about two hours apart. I have friends in the Lehigh Valley area.
Small world! :)

--

JoAnn Paules
MVP Microsoft [Publisher]




Patrick Schmid said:
I am in the Lehigh Valley.

Patrick Schmid
--------------
http://pschmid.net

I'm about an hour and a half from Philly myself. We're almost neighbors!

--

JoAnn Paules
MVP Microsoft [Publisher]




Patrick Schmid said:
(Depending on where you are, you could have some relief. I'm in
Pennsylvania
and they're calling for rain this week.)
I am in PA as well (1 hr away from Philly) and it has been raining
quite a
bit already in the past few days and weeks.

Patrick Schmid
--------------
http://pschmid.net


--

JoAnn Paules
MVP Microsoft [Publisher]




Tell me about it. Did you just read my response about trying to get
help
from Dell. Two totally different techs, two attitudes and no way to
tell
a
supervisor because they are all overseas now. I had such valuable
pictures
of Trinity Episcopal Church's 152nd Trinity Feast Day.....all gone.
This
second tech said they could restore data; then he contradicted
himself.
I
am so tired and the humidity is out the ceiling and I am going to
turn
this
blasted thing off because now I do not have time to do the word
processing
and publisher brochure I needed to do. Lordy.....what have we
come
to,
I ask you?

:

Ha...wait till you try to get help from Symantec!


| Not really and it's not Microsoft's fault that you're having
these
problems.
| You say that you run Norton but do you make sure that your
antivirus
| definitions are up to date.
|
| I suspect what you *ought* to do is a complete reformat but
you'll
lose
| everything when you do. Start here and see what happens. No
guarantees
| but...
| http://www.symantec.com/techsupp/home_homeoffice/index_virus.html
|
| --
|
| JoAnn Paules
| MVP Microsoft [Publisher]
|
|
|
|
| | > Yes, I have Norton anti-everything. I bought my computer last
October.
| > I
| > believe there is a year warranty. Should I call Dell?
Microsoft
has
| > never
| > been helpful to me and now I see they charge a fee. Yes, for
sure,
matie.
| > It is royally boggered. I ran restore a couple of days ago
because
things
| > had got so crazy with email and it said I would not lose any
work;
but,
I
| > lost a lot of very important pictures. Do you know anyway to
get
them
| > back?
| >
| > Oh, and thank you for responding.
| >
| > "JoAnn Paules [MVP]" wrote:
| >
| >> Sounds like you've got something royally boogered up on your
system.
Do
| >> you
| >> run a current antivirus on your computer? Any chance you are
still
within
| >> your warranty period?
| >>
| >> --
| >>
| >> JoAnn Paules
| >> MVP Microsoft [Publisher]
| >>
| >>
| >>
| >>
| >> | >> >I have a Dell PC; but, recently I have stopped getting auto
updates. I
| >> >tried
| >> > to update and it says it does not support Mac users. But, I
am
not a
| >> > Mac
| >> > user. I have also had to restore back two months to try and
get
rid
of
| >> > errors I may have made. It says I need to validate -- I got
my
| >> > software
| >> > loaded on the Dell -- but it will not take any codes on the
back
of
the
| >> > disks
| >> > they sent me
| >>
| >>
| >>
|
|
Click to expand...
Click to expand...
Click to expand...
 
M

Milly Staples [MVP - Outlook]

"Warning: You are viewing this page with an unsupported Web browser" warning
message appears when you visit the Office Update Web site
http://support.microsoft.com/kb/832765/en-us


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, bishop asked:

| I have a Dell PC; but, recently I have stopped getting auto updates.
| I tried to update and it says it does not support Mac users. But, I
| am not a Mac user. I have also had to restore back two months to try
| and get rid of errors I may have made. It says I need to validate --
| I got my software loaded on the Dell -- but it will not take any
| codes on the back of the disks they sent me
 
R

Rob Giordano \(Crash\)

Just an fyi; 4 times in the last month my wife's Dell got hit by
viruses...seem to effect the updates and help "feature" from Dell.



|I really don't think it is a virus or malware because my settings are high
| and they automatically run twice a day. I have a computer guru who might
| copy all my files so I can reinstall.....but, I tried to reinstall my
| microsoft office small business 2003 and it would not let me complete it.
| There were two errors in my temp files......wait a minute, if I could
figure
| out the temp files, that would help...but that is for another night. I
have
| lost two days of work time now. Oh, and I am a she.
|
| "JoAnn Paules [MVP]" wrote:
|
| > I'm not suggesting he try to get help from them. That'll happen after
| > Microsoft helps him. I pointed him to their online system scanner. I
suspect
| > he has a virus or malware issue.
| >
| > --
| >
| > JoAnn Paules
| > MVP Microsoft [Publisher]
| >
| >
| >
| >
message
| > | > > Ha...wait till you try to get help from Symantec!
| > >
| > >
| > > | > > | Not really and it's not Microsoft's fault that you're having these
| > > problems.
| > > | You say that you run Norton but do you make sure that your antivirus
| > > | definitions are up to date.
| > > |
| > > | I suspect what you *ought* to do is a complete reformat but you'll
lose
| > > | everything when you do. Start here and see what happens. No
guarantees
| > > | but...
| > > | http://www.symantec.com/techsupp/home_homeoffice/index_virus.html
| > > |
| > > | --
| > > |
| > > | JoAnn Paules
| > > | MVP Microsoft [Publisher]
| > > |
| > > |
| > > |
| > > |
| > > | | > > | > Yes, I have Norton anti-everything. I bought my computer last
| > > October.
| > > | > I
| > > | > believe there is a year warranty. Should I call Dell? Microsoft
has
| > > | > never
| > > | > been helpful to me and now I see they charge a fee. Yes, for
sure,
| > > matie.
| > > | > It is royally boggered. I ran restore a couple of days ago
because
| > > things
| > > | > had got so crazy with email and it said I would not lose any work;
| > > but,
| > > I
| > > | > lost a lot of very important pictures. Do you know anyway to get
them
| > > | > back?
| > > | >
| > > | > Oh, and thank you for responding.
| > > | >
| > > | > "JoAnn Paules [MVP]" wrote:
| > > | >
| > > | >> Sounds like you've got something royally boogered up on your
system.
| > > Do
| > > | >> you
| > > | >> run a current antivirus on your computer? Any chance you are
still
| > > within
| > > | >> your warranty period?
| > > | >>
| > > | >> --
| > > | >>
| > > | >> JoAnn Paules
| > > | >> MVP Microsoft [Publisher]
| > > | >>
| > > | >>
| > > | >>
| > > | >>
| > > | >> | > > | >> >I have a Dell PC; but, recently I have stopped getting auto
updates.
| > > I
| > > | >> >tried
| > > | >> > to update and it says it does not support Mac users. But, I am
not
| > > a
| > > | >> > Mac
| > > | >> > user. I have also had to restore back two months to try and
get
| > > rid
| > > of
| > > | >> > errors I may have made. It says I need to validate -- I got my
| > > | >> > software
| > > | >> > loaded on the Dell -- but it will not take any codes on the
back of
| > > the
| > > | >> > disks
| > > | >> > they sent me
| > > | >>
| > > | >>
| > > | >>
| > > |
| > > |
| > >
| > >
| >
| >
| >
 
Top