I can't select and send a picture to email

[Melissa Claire]

When I click on a picture in my Picture Manager and hit Mail Message I get a
dialogue box that says, "The message could not be created. If Outlook is
running, make sure it has no open dialog boxes & try again". But there are
no open boxes and nothing I've done so far has corrected this feature.
I am able to send pictures through other means for ex. starting in my email
and clicking insert but I like the Picture Manager features for emailing!!
I have xp professional 2003.

 

[DAVE]

Hi Melissa,
Why not straight from the My Pictures Folder by
Rightclick<Send to<Mail recipient ?
Regards,

 

[Melissa Claire]

Any which way I click it gives me a dialogue box saying, "Message cannot be
created"??? (see message below)

 

[Melissa Claire]

We just recently did a Norton Security update could that keep me from sending
pictures from Picture Manager to Outlook to send in an email?

 

[DAVE]

Hi Melissa,
Try the solution from the attached article.
http://support.microsoft.com/default.aspx?scid=kb;en-us;827729
Regards,

 

[Melissa Claire]

The title of the article, "Picture Manager does not start..." does not really
talk about my situation? I am not trying to associate an image file type
with Picture Manager. And anyway the solution is "over my head"! Which
registered file type? Outlook? There are several Outlook files and when I
click on it to "change" it says "clicking on this/changing...this file could
cause serious...."
For some reason the "Send pic in an email" Picture manager feature is not
letting the pic open in an email?