Inbox for Exchange account no longer updates in Entourage 2008

[Mark Lewis]

This is what we have found:

Issue one:
Using Entourage 2008 on Intel Macs running Tiger- users with more than 1000
messages in any given folder experience delays when typing new messages
(they will get a spinning ball after typing a few lines and the app freezes
for a time) because Entourage is constantly syncing with Exchange.

We have found no work-around for this issue except to have the users reduce
the number of messages in their folders to under 1000.

NOTE: Leopard users don't seem to have this problem in Entourage 2008. We
also saw this issue with earlier versions of Entourage 2004 but it was
subsequently fixed.

Issue two:
Regardless of the folder size, users will not have their Inbox sync all the
messages: messages appear in OWA and in Outlook.

We have forced a re-sync of the Inbox by right-clicking on the folder going
to Folder Properties and emptying the cache. This will cause the entire
folder to update and can take quite a long time depending on the folder size
and your connection speed.

If this method doesn't work we created a second profile for the user in
Entourage and downloaded their entire mailbox again.

Lastly, if all else fails, we set the user up in Outlook, download their
mail, export to PST, use Emailchemy to convert the PST to an RGE and import
the RGE into Entourage.

All of the above assumes that the user is receiving new mail into their
Inbox but their legacy mail is not syncing properly.

Cheers,

Mark

On Feb 14, 5:52 am, [email protected] wrote:

On Feb 13, 10:15 pm, Chip Old wrote:

My bet is that will be the answer. Ryan and Richard (who reported the same
problem) both admitted to huge Inboxes (13,000 messages in Richard's
case).
Ryan says Outlook doesn't have a problem with an Inbox that size, but that
hasn't been our experience.

For what little it's worth, my box has a substantially larger Inbox
and has no issues on Entourage 2008. Very small sample sizes, to be
sure.

Just FYI I've logged this issue with Microsoft but am just going
through the "have you turned it on" level of support at present.
Support log SRX1059074675ID - OFF2008.

Does anyone know if the following Console message could be anything to
do with it. I get the same thing repeated every 10-12 minutes.
Doesn't seem to be directly related to when I try and sync the Inbox.

19/02/2008 12:33:21 FileSyncAgent[234] LOCK /Shared (FAILED),
httpStatusCode:424, errorType:100 (domain=DAVErrorDomain, code=13),
transactionState:5, txnId:8047DF92-93C1-449D-879E-03FD61D6A4F6, auto-
retries=0, manual-retries=0

As per suggestions above I've tried moving a chunk (5,000 emails) of
my Inbox into new Exchange folder (i.e. creating an "Inbox archive
2006") to drop the size of my Inbox but I need to search through all
emails so this wouldn't be a long term solution. This new folder
sync's perfectly with Exchange but my Inbox still doesn't mirror or
sync to Exchange.

I've tried rebuilding the database this morning using the database
tool but with no effect.

Seeing as no one seems to have any idea is there someone at Microsoft
who could actually point Entourage 2008 at a large Exchange account
(Inbox, Sent Items, Calendar etc) and see if it works for them?

Cheers,
Richard.

p.s. please don't shoot me but I've just found out we're running
Exchange V5.0. Still works fine on Office 2007 though...

I have no more than 100 messages in my inbox at any given time,
usually under 25, and I have the same problem.

enyoc

Same with me, I have around 50 messages in my inbox and since yesterday, may
14th, lunchtime exactly the same problem. Is there any solution available yet?
Doesn't sound like a huge problem, but it is one. Felix

 

[Felix Walter]

I upgraded to Entourage 2008 a week ago, and everything was initially

working well with my corporate Exchange account. However, since
yesterday the Inbox has not updated while messages to other folders
are received successfully. Outlook on Windows and OWA both show
messages being received to the Inbox and any other folders.

I have tried restarting the system in hopes that some process had
simply died. I would prefer not to create a new Identity as that is a
bit of a nuclear option, and I don't want to do that each week if this
is going to happen frequently. Is there a way to diagnose and fix the
issue?

Thanks,
Ryan

Had the same problem, found the solution which worked for me fine:
Select inbox folder, press cmd + i, and empty the cache. It will first delete all messages in the folder and then update it again. Messages on the exchange server are not affected or deleted.
Felix. :smile:

 

[v.lumberjack]

I;m running the latest and greatest on my Mac, at least this is what I think. Entourage 2008 and latest OS including all patches. And it still does not work. Entourage will fetch my folder configuration, but no messages. Only the calendar works. Any additional idea?

Thx, V.

 

[rpassis]

I had this exact same problem for quite a while and never been able to
isolate the issue but after being away on holidays for 3 weeks I came back
home, switched my Mac on, opened Entourage and started getting all my emails
synchronised.

2 days later I was back to work and after switching my office PC/Outlook on I
am again unable to synchronise my inbox on the Mac!!??? The one thought I had
is that I always leave my PC on overnight at work so it is constantly
connected to my exchange server and that might be causing the issue but I
won't have a chance to try it before tonight.

Can anyone else confirm if they are in a similar situation?

Cheers,

Rogerio