Inking causes crash

[AdamK]

I am running Microsoft Office OneNote 2007 in Windows XP Tablet
Edition 2005 Service Pack 3, both fully updated, on a Fujitsu Lifebook
T4220 (a convertible Tablet PC).

I had been using OneNote for months without problem. The other day,
for the first time, I decided to try using the "Send to OneNote 2007"
printer driver to send a page of a PDF file from PDF Annotator to
OneNote. The page was successfully sent to OneNote, and appeared in a
new Unfiled page. However, when I tried to ink on top of the page
within OneNote, OneNote crashed (i.e. I got the "Microsoft Office
OneNote has encountered a problem and needs to close..." dialog box).
OneNote kindly restarted itself, only to crash again, and again, each
time within a few seconds of starting up. I managed to delete the page
with the image of the PDF file on it, and this stopped the immediate
crashing.

But now, if I add ink to _any_ page, new or already existing, OneNote
crashes. If I restart OneNote, it crashes almost immediately, unless I
delete the page with the new ink. Strangely, if I just move to a
different page, it won't crash, but if I then move back to the page
with the new ink, it crashes.

I've tried deleting the Unfiled notes notebook. I've tried closing all
open notebooks. I've tried deleting the cache file. I've even
uninstalled and reinstalled the entire Microsoft Office Enterprise
Edition 2007. But the problem is still there.

Here is an example of the error signature when it crashes:
EventType : clr20r3 P1 : onenote.exe P2 : 12.0.6316.5000
P3 : 4833b6be P4 : iacom P5 : 0.0.0.0 P6 : 44e0e32d
P7 : 1f6
P8 : 25 P9 : system.io.filenotfoundexception

Any help or suggestions would be appreciated. I'm afraid a complete OS
reinstall may be necessary.

thanks,
adamk

 

[AdamK]

Solved!

It turns out that my .NET installation was corrupted. After
downloading and installing the latest complete install of .NET from
Microsoft, ".NET Framework 3.5 Service Pack 1 (Full Package)", OneNote
is working again, including the "Send to OneNote 2007" functionality.

So, if you ever find that OneNote is crashing repeatedly on you, and
it isn't giving you any useful error messages, and reinstalling Office
doesn't help, then you may want to try reinstalling .NET.

Sorry to post a problem and then solve it myself, but perhaps this
infomation will be useful to someone else down the road.

adamk

 

[Rainald Taesler]

Solved!
Great!

It turns out that my .NET installation was corrupted. After
downloading and installing the latest complete install of .NET from
Microsoft, ".NET Framework 3.5 Service Pack 1 (Full Package)",
OneNote is working again, including the "Send to OneNote 2007"
functionality.

So, if you ever find that OneNote is crashing repeatedly on you, and
it isn't giving you any useful error messages, and reinstalling
Office doesn't help, then you may want to try reinstalling .NET.

Sorry to post a problem and then solve it myself, but perhaps this
infomation will be useful to someone else down the road.

Thanks fro the comprehensive report.
It will help in future cases.

Thanks and regards
Rainald