Installed Office 2003 & cannot open app files

[Tom]

I loaded the Office 2003 CD, then went to Word, to the Help, Detect & Repair.
I see that it says it will repair all Office problems. I ran that repair,
then tried Word again, with the same result.

I also checked the Tools, Options, Save, then the "Prompt to save Normal
template". It was unchecked, so I checked it, did the OK, then closed Word,
reopened it, then went back in and unchecked the "Prompt to save normal
template", and tried to close Word again. Saw the same result again, with
the "The file normal already exists. Do you want to replace the file?" set
of messages. I am currently trying the repair, along with selecting the
"restore defaults" checked, although I had originally done a normal
installation to begin
with. Well, that is now done, same result.

Must be something else, or I am the problem. (Naaa..., that couldn't be it)

 

[Tom]

I loaded the Office 2003 CD, then went to Word, to the Help, Detect & Repair.
I see that it says it will repair all Office problems. I ran that repair,
then tried Word again, with the same result.

I also checked the Tools, Options, Save, then the "Prompt to save Normal
template". It was unchecked, so I checked it, did the OK, then closed Word,
reopened it, then went back in and unchecked the "Prompt to save normal
template", and tried to close Word again. Saw the same result again, with
the "The file normal already exists. Do you want to replace the file?" set
of messages. I am currently trying the repair, along with selecting the
"restore defaults" checked, although I had originally done a normal
installation to begin
with. Well, that is now done, same result.

Must be something else, or I am the problem. (Naaa..., that couldn't be it)

 

[Tom]

I loaded the Office 2003 CD, then went to Word, to the Help, Detect & Repair.
I see that it says it will repair all Office problems. I ran that repair,
then tried Word again, with the same result.

I also checked the Tools, Options, Save, then the "Prompt to save Normal
template". It was unchecked, so I checked it, did the OK, then closed Word,
reopened it, then went back in and unchecked the "Prompt to save normal
template", and tried to close Word again. Saw the same result again, with
the "The file normal already exists. Do you want to replace the file?" set
of messages. I am currently trying the repair, along with selecting the
"restore defaults" checked, although I had originally done a normal
installation to begin
with. Well, that is now done, same result.

Must be something else, or I am the problem. (Naaa..., that couldn't be it)

 

[Tom]

I loaded the Office 2003 CD, then went to Word, to the Help, Detect & Repair.
I see that it says it will repair all Office problems. I ran that repair,
then tried Word again, with the same result.

I also checked the Tools, Options, Save, then the "Prompt to save Normal
template". It was unchecked, so I checked it, did the OK, then closed Word,
reopened it, then went back in and unchecked the "Prompt to save normal
template", and tried to close Word again. Saw the same result again, with
the "The file normal already exists. Do you want to replace the file?" set
of messages. I am currently trying the repair, along with selecting the
"restore defaults" checked, although I had originally done a normal
installation to begin
with. Well, that is now done, same result.

Must be something else, or I am the problem. (Naaa..., that couldn't be it)

 

[Tom]

I loaded the Office 2003 CD, then went to Word, to the Help, Detect & Repair.
I see that it says it will repair all Office problems. I ran that repair,
then tried Word again, with the same result.

I also checked the Tools, Options, Save, then the "Prompt to save Normal
template". It was unchecked, so I checked it, did the OK, then closed Word,
reopened it, then went back in and unchecked the "Prompt to save normal
template", and tried to close Word again. Saw the same result again, with
the "The file normal already exists. Do you want to replace the file?" set
of messages. I am currently trying the repair, along with selecting the
"restore defaults" checked, although I had originally done a normal
installation to begin
with. Well, that is now done, same result.

Must be something else, or I am the problem. (Naaa..., that couldn't be it)

 

[garfield-n-odie [MVP]]

If you're using Symantec/Norton AntiVirus, try disabling the
Office Plugin that comes with it. See
http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" for more
information.

 

[garfield-n-odie [MVP]]

If you're using Symantec/Norton AntiVirus, try disabling the
Office Plugin that comes with it. See
http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" for more
information.

 

[garfield-n-odie [MVP]]

If you're using Symantec/Norton AntiVirus, try disabling the
Office Plugin that comes with it. See
http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" for more
information.

 

[garfield-n-odie [MVP]]

If you're using Symantec/Norton AntiVirus, try disabling the
Office Plugin that comes with it. See
http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" for more
information.

 

[garfield-n-odie [MVP]]

If you're using Symantec/Norton AntiVirus, try disabling the
Office Plugin that comes with it. See
http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" for more
information.

 

[garfield-n-odie [MVP]]

If you're using Symantec/Norton AntiVirus, try disabling the
Office Plugin that comes with it. See
http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" for more
information.

 

[garfield-n-odie [MVP]]

If you're using Symantec/Norton AntiVirus, try disabling the
Office Plugin that comes with it. See
http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" for more
information.

 

[garfield-n-odie [MVP]]

If you're using Symantec/Norton AntiVirus, try disabling the
Office Plugin that comes with it. See
http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" for more
information.

 

[garfield-n-odie [MVP]]

If you're using Symantec/Norton AntiVirus, try disabling the
Office Plugin that comes with it. See
http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" for more
information.

 

[Tom]

Actually, I did have SNAV 2003 on the machine, and I had intended to load the
latest version, also checked out from work. I first loaded the Office 2003,
then when it indicated a successful installation, I tried to install the
SNAV. I got a message that I needed to uninstall the Systemworks 2003 before
loading the latest SNAV update. I did that, and ever since still get a
prompt that says I have to uninstall Systemworks. Apparently, there are some
residual files somewhere, and SNAV does not want to install. I saw a file in
the MS knowledge base that offered the same suggestion about disabling
Norton, but since I had already uninstalled it (most of it at least), that
wouldn't work. It seems like I am fighting several problems here, but I
don't know if they are separate, or overlapping.

 

[Tom]

Actually, I did have SNAV 2003 on the machine, and I had intended to load the
latest version, also checked out from work. I first loaded the Office 2003,
then when it indicated a successful installation, I tried to install the
SNAV. I got a message that I needed to uninstall the Systemworks 2003 before
loading the latest SNAV update. I did that, and ever since still get a
prompt that says I have to uninstall Systemworks. Apparently, there are some
residual files somewhere, and SNAV does not want to install. I saw a file in
the MS knowledge base that offered the same suggestion about disabling
Norton, but since I had already uninstalled it (most of it at least), that
wouldn't work. It seems like I am fighting several problems here, but I
don't know if they are separate, or overlapping.

 

[Tom]

Actually, I did have SNAV 2003 on the machine, and I had intended to load the
latest version, also checked out from work. I first loaded the Office 2003,
then when it indicated a successful installation, I tried to install the
SNAV. I got a message that I needed to uninstall the Systemworks 2003 before
loading the latest SNAV update. I did that, and ever since still get a
prompt that says I have to uninstall Systemworks. Apparently, there are some
residual files somewhere, and SNAV does not want to install. I saw a file in
the MS knowledge base that offered the same suggestion about disabling
Norton, but since I had already uninstalled it (most of it at least), that
wouldn't work. It seems like I am fighting several problems here, but I
don't know if they are separate, or overlapping.

 

[Tom]

Actually, I did have SNAV 2003 on the machine, and I had intended to load the
latest version, also checked out from work. I first loaded the Office 2003,
then when it indicated a successful installation, I tried to install the
SNAV. I got a message that I needed to uninstall the Systemworks 2003 before
loading the latest SNAV update. I did that, and ever since still get a
prompt that says I have to uninstall Systemworks. Apparently, there are some
residual files somewhere, and SNAV does not want to install. I saw a file in
the MS knowledge base that offered the same suggestion about disabling
Norton, but since I had already uninstalled it (most of it at least), that
wouldn't work. It seems like I am fighting several problems here, but I
don't know if they are separate, or overlapping.

 

[Tom]

Actually, I did have SNAV 2003 on the machine, and I had intended to load the
latest version, also checked out from work. I first loaded the Office 2003,
then when it indicated a successful installation, I tried to install the
SNAV. I got a message that I needed to uninstall the Systemworks 2003 before
loading the latest SNAV update. I did that, and ever since still get a
prompt that says I have to uninstall Systemworks. Apparently, there are some
residual files somewhere, and SNAV does not want to install. I saw a file in
the MS knowledge base that offered the same suggestion about disabling
Norton, but since I had already uninstalled it (most of it at least), that
wouldn't work. It seems like I am fighting several problems here, but I
don't know if they are separate, or overlapping.

 

[Tom]

Actually, I did have SNAV 2003 on the machine, and I had intended to load the
latest version, also checked out from work. I first loaded the Office 2003,
then when it indicated a successful installation, I tried to install the
SNAV. I got a message that I needed to uninstall the Systemworks 2003 before
loading the latest SNAV update. I did that, and ever since still get a
prompt that says I have to uninstall Systemworks. Apparently, there are some
residual files somewhere, and SNAV does not want to install. I saw a file in
the MS knowledge base that offered the same suggestion about disabling
Norton, but since I had already uninstalled it (most of it at least), that
wouldn't work. It seems like I am fighting several problems here, but I
don't know if they are separate, or overlapping.