Installer

[Greg]

I am having a similar problem as many other seem to be
having in that I get an invalid installe package, etc. I
cannot remove or reinstall Offic XP or Outlook 2002

Thanks for any help.

Greg

 

[Susan Ramlet]

Hi, Greg,

Please post back with the exact error message you're receiving and what
operating system you are running.

 

[Greg]

hI sUSAN,
Thanks for the initail response. I am running Window XP
Pro and Office XP Pro. I have tried to go into registry
and and change the anme as Brain suggfested in antoher
email. When I do this I can run my CD, howerver it hangs
up about at about 50% and I get an error message. As
requested my other message is:
"this patch package could not be
opened. verify that the patch package exists and that you
can access it, or contact the application vendor to verify
that this is a valid windows installer patch package"

I have alos downloaded the latest windows installer from
SDK webpage.

Tanks ofr any help, I do not want to reformat.

Greg

 

[Susan Ramlet]

Hi, Greg,

Here's something that might help:

Basically, these are the steps to manually remove the Windows installer data
for Office
(these were copied from a helpful Microsoft person, so they're pretty
explicit):

1. On the Start menu, click Run.
2. In the Open box, type "Regedit" (without the quotation marks) and then
click OK.
3. Locate and expand the following key in the registry:
HKEY_LOCAL_MACHINE\Software\Classes\Installer\Products
4. Below the \Products key, select each 32-character {GUID} until you find
the one whose ProductName value matches your version of Office.
5. With the 32-character {GUID} for your Office product selected, export
this entry for backup.
6. Then please delete the entry from your computer. Restart computer.
7. Then please insert the Office Installation CD to run Setup for Office
again to reinstall Office on the computer to the original folder on your
computer.
8. After installation, please check the issue again.

When you say you get an error message at about 50%, if you search for that
error message in the Knowledge Base, you might find some helpful
information. Posting that you "get an error message" doesn't really give
enough information for someone to help you troubleshoot.

Hopefully that will help.