Is there an answer to why Outlook 2003 won't "send" email?`

[Gina Maloney]

I've reviewed postings for past few days, including my own from 11/22, and
found no substantive answer to making Outlook email send. Also, finding this
program may be more trouble than it's worth. Can anyone out there, especially
you Microsofties, explain how to use this confounding program. Is there any
kind of troubleshooting class that would be less confusing than the program?
Help!

 

[Diane Poremsky [MVP]]

What are you doing to try and send mail and what errors do you receive? We
also need to know your OS, the SP's that are installed and any antivirus or
firewall software that is installed.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[Herb Martin]

I've reviewed postings for past few days, including my own from 11/22, and
found no substantive answer to making Outlook email send. Also, finding this
program may be more trouble than it's worth. Can anyone out there, especially
you Microsofties, explain how to use this confounding program. Is there any
kind of troubleshooting class that would be less confusing than the program?
Help!

One of the problems with responses is that there are many
reasons that mail doesn't send and you (in both messages)
have provided not specific symptoms.

If you hit Help and just type "Send" you will get this title
as the first item:

Troubleshoot: I can receive but not send email messages

There are probably dozens of reasons from the obvious, network
is down to the SMTP server to authentication or relay prohibited
issues or just the wrong SMTP server specified or even misspelled.

Have you looked at the error messages? (The little icon shows
briefly in most cases in the LOWER RIGHT border -- force send,
and click it quickly when it shows up.

Also you can enable logging by: Tools->Options->Other->
Advanced Options->Enable Mail logggin (troubleshooting)

Most likely reasons:

1) Wrong SMTP server specified
2) Wrong account-name/password for that server IF required
3) You aren't "within" the network for the SMTP server's home
network and it doesn't support password relays (#2)
Which becomes wrong SMTP server or #1
4) Email server itself is screwed up (can others send)
5) You're sending something illegal (according to your server)
so send a very simple NON-html message

 

[Gina Maloney]

Hello Diane,
Thanks for your response.
OS=XP Professional
Norton Anti Virus (scanning outgoing was disabled)
SP?
While in opened rec'd email message I hit reply, write a comment, and hit
send. One of the messages I replied to had a pdf attachment.
No error messages have come up during this process.

I did receive an error message while closing down my computer,
unfortunately, didn't write down details and have not duplicated the message
since. The three emails are still in the out box.

What are you doing to try and send mail and what errors do you receive? We
also need to know your OS, the SP's that are installed and any antivirus or
firewall software that is installed.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I've reviewed postings for past few days, including my own from 11/22, and
found no substantive answer to making Outlook email send. Also, finding
this
program may be more trouble than it's worth. Can anyone out there,
especially
you Microsofties, explain how to use this confounding program. Is there
any
kind of troubleshooting class that would be less confusing than the
program?
Help!

 

[Gina Maloney]

Thank you Herb, I did try the Help menu, and all the options therein. I did
not think about the SP=Service Provider. It is Comcast, and could very well
have something to do with it. Your info, and suggestions were helpful. I will
try #5, and log in, logging.

 

[Tee]

I have the same problems would like to know if you have been able to resolve.