Russ Valentine said:Not without knowing your Outlook version and what steps you use to cause
this behavior.
This does not happen all by itself.
Clarify what you mean by "Address Book" and where its data is stored.
--
Russ Valentine
[MVP-Outlook]
callen97538 said:I have had two occassions when my Address Book "went back to the past".
That
is, new email addresses disappeared and were replaced with older addresses
for that contact.
Does anyone know what is happening and how to correct it?
callen97538 said:The Outlook version is Office 2000. The Address Book is stored in
C:\documents and settings\james allen\start menu\programs\accessories
The Address Book is where I keep the email addresses for contacts.
Both times this has happen, it has been upon turning on the computer after
an extended absence from my office-6 days in this last instance. I also
lost
everythiing in my inbox and all sub-folders. It seems like a "restore" of
outlook from a past date that happened upon boot up.
Russ Valentine said:Not without knowing your Outlook version and what steps you use to cause
this behavior.
This does not happen all by itself.
Clarify what you mean by "Address Book" and where its data is stored.
--
Russ Valentine
[MVP-Outlook]
callen97538 said:I have had two occassions when my Address Book "went back to the past".
That
is, new email addresses disappeared and were replaced with older
addresses
for that contact.
Does anyone know what is happening and how to correct it?
callen97538 said:The Outlook version is Office 2000. The Address Book is stored in
C:\documents and settings\james allen\start menu\programs\accessories
The Address Book is where I keep the email addresses for contacts.
Both times this has happen, it has been upon turning on the computer after
an extended absence from my office-6 days in this last instance. I also
lost
everythiing in my inbox and all sub-folders. It seems like a "restore" of
outlook from a past date that happened upon boot up.
Russ Valentine said:Not without knowing your Outlook version and what steps you use to cause
this behavior.
This does not happen all by itself.
Clarify what you mean by "Address Book" and where its data is stored.
--
Russ Valentine
[MVP-Outlook]
callen97538 said:I have had two occassions when my Address Book "went back to the past".
That
is, new email addresses disappeared and were replaced with older
addresses
for that contact.
Does anyone know what is happening and how to correct it?
Russ Valentine said:Impossible.
Outlook does not have a separate address book.
All address book information is stored in the Contacts Folder of your
Outlook Data File.
Clarify your configuration. We need your full Outlook information because
Outlook 2000 exists in two completely different versions. Include the mail
support mode (listed in Help | About, line 2 if you don't know).
--
Russ Valentine
[MVP-Outlook]
callen97538 said:The Outlook version is Office 2000. The Address Book is stored in
C:\documents and settings\james allen\start menu\programs\accessories
The Address Book is where I keep the email addresses for contacts.
Both times this has happen, it has been upon turning on the computer after
an extended absence from my office-6 days in this last instance. I also
lost
everythiing in my inbox and all sub-folders. It seems like a "restore" of
outlook from a past date that happened upon boot up.
Russ Valentine said:Not without knowing your Outlook version and what steps you use to cause
this behavior.
This does not happen all by itself.
Clarify what you mean by "Address Book" and where its data is stored.
--
Russ Valentine
[MVP-Outlook]
I have had two occassions when my Address Book "went back to the past".
That
is, new email addresses disappeared and were replaced with older
addresses
for that contact.
Does anyone know what is happening and how to correct it?
callen97538 said:My configuration is Microsoft Outlook 2000 SP-3 (9.0.0.6627) Internet
only-Security Update.
How do I find the Outlook Data file?
Russ Valentine said:Impossible.
Outlook does not have a separate address book.
All address book information is stored in the Contacts Folder of your
Outlook Data File.
Clarify your configuration. We need your full Outlook information because
Outlook 2000 exists in two completely different versions. Include the
support mode (listed in Help | About, line 2 if you don't know).
--
Russ Valentine
[MVP-Outlook]
callen97538 said:The Outlook version is Office 2000. The Address Book is stored in
C:\documents and settings\james allen\start menu\programs\accessories
The Address Book is where I keep the email addresses for contacts.
Both times this has happen, it has been upon turning on the computer
after
an extended absence from my office-6 days in this last instance. I also
lost
everythiing in my inbox and all sub-folders. It seems like a "restore"
of
outlook from a past date that happened upon boot up.
:
Not without knowing your Outlook version and what steps you use to
cause
this behavior.
This does not happen all by itself.
Clarify what you mean by "Address Book" and where its data is stored.
--
Russ Valentine
[MVP-Outlook]
I have had two occassions when my Address Book "went back to the
past".
That
is, new email addresses disappeared and were replaced with older
addresses
for that contact.
Does anyone know what is happening and how to correct it?
Russ Valentine said:The properties of your root folder in Outlook will tell you. But that is not
your problem. Read my other reply.
--
Russ Valentine
[MVP-Outlook]
callen97538 said:My configuration is Microsoft Outlook 2000 SP-3 (9.0.0.6627) Internet
only-Security Update.
How do I find the Outlook Data file?
Russ Valentine said:Impossible.
Outlook does not have a separate address book.
All address book information is stored in the Contacts Folder of your
Outlook Data File.
Clarify your configuration. We need your full Outlook information because
Outlook 2000 exists in two completely different versions. Include the
support mode (listed in Help | About, line 2 if you don't know).
--
Russ Valentine
[MVP-Outlook]
The Outlook version is Office 2000. The Address Book is stored in
C:\documents and settings\james allen\start menu\programs\accessories
The Address Book is where I keep the email addresses for contacts.
Both times this has happen, it has been upon turning on the computer
after
an extended absence from my office-6 days in this last instance. I also
lost
everythiing in my inbox and all sub-folders. It seems like a "restore"
of
outlook from a past date that happened upon boot up.
:
Not without knowing your Outlook version and what steps you use to
cause
this behavior.
This does not happen all by itself.
Clarify what you mean by "Address Book" and where its data is stored.
--
Russ Valentine
[MVP-Outlook]
I have had two occassions when my Address Book "went back to the
past".
That
is, new email addresses disappeared and were replaced with older
addresses
for that contact.
Does anyone know what is happening and how to correct it?
callen97538 said:I have read your other reply--I am sorry but it doesn't communicate to me.
I do not understand what caused the loss of all of my "new" (last 6
months)
contact information and all of the saved emails in the subfolders to the
Inbox and all of the emails that were in my Inbox when I left on vacation.
The Outlook Address book that I am referring to is where I store the email
addresses of my contacts. It is accessable from the Tools menu.
Russ Valentine said:The properties of your root folder in Outlook will tell you. But that is
not
your problem. Read my other reply.
--
Russ Valentine
[MVP-Outlook]
callen97538 said:My configuration is Microsoft Outlook 2000 SP-3 (9.0.0.6627) Internet
only-Security Update.
How do I find the Outlook Data file?
:
Impossible.
Outlook does not have a separate address book.
All address book information is stored in the Contacts Folder of your
Outlook Data File.
Clarify your configuration. We need your full Outlook information
because
Outlook 2000 exists in two completely different versions. Include the
support mode (listed in Help | About, line 2 if you don't know).
--
Russ Valentine
[MVP-Outlook]
The Outlook version is Office 2000. The Address Book is stored in
C:\documents and settings\james allen\start
menu\programs\accessories
The Address Book is where I keep the email addresses for contacts.
Both times this has happen, it has been upon turning on the computer
after
an extended absence from my office-6 days in this last instance. I
also
lost
everythiing in my inbox and all sub-folders. It seems like a
"restore"
of
outlook from a past date that happened upon boot up.
:
Not without knowing your Outlook version and what steps you use to
cause
this behavior.
This does not happen all by itself.
Clarify what you mean by "Address Book" and where its data is
stored.
--
Russ Valentine
[MVP-Outlook]
message
I have had two occassions when my Address Book "went back to the
past".
That
is, new email addresses disappeared and were replaced with older
addresses
for that contact.
Does anyone know what is happening and how to correct it?
Russ Valentine said:Now you are asking a different question and changing the story.
First you asked why you "lost data" in your Address Book and claimed you
were using the Address Book from your Start menu. That would simply mean you
were looking at the wrong address book.
You need to start over and provide a more accurate and complete description
of your problem.
Outlook does not just lose data at random. This is an end user problem and
we have no information to tell us what you are doing. It appears you are
changing which Outlook data file you are accessing, perhaps by using a
different Windows Logon.
--
Russ Valentine
[MVP-Outlook]
callen97538 said:I have read your other reply--I am sorry but it doesn't communicate to me.
I do not understand what caused the loss of all of my "new" (last 6
months)
contact information and all of the saved emails in the subfolders to the
Inbox and all of the emails that were in my Inbox when I left on vacation.
The Outlook Address book that I am referring to is where I store the email
addresses of my contacts. It is accessable from the Tools menu.
Russ Valentine said:The properties of your root folder in Outlook will tell you. But that is
not
your problem. Read my other reply.
--
Russ Valentine
[MVP-Outlook]
My configuration is Microsoft Outlook 2000 SP-3 (9.0.0.6627) Internet
only-Security Update.
How do I find the Outlook Data file?
:
Impossible.
Outlook does not have a separate address book.
All address book information is stored in the Contacts Folder of your
Outlook Data File.
Clarify your configuration. We need your full Outlook information
because
Outlook 2000 exists in two completely different versions. Include the
support mode (listed in Help | About, line 2 if you don't know).
--
Russ Valentine
[MVP-Outlook]
The Outlook version is Office 2000. The Address Book is stored in
C:\documents and settings\james allen\start
menu\programs\accessories
The Address Book is where I keep the email addresses for contacts.
Both times this has happen, it has been upon turning on the computer
after
an extended absence from my office-6 days in this last instance. I
also
lost
everythiing in my inbox and all sub-folders. It seems like a
"restore"
of
outlook from a past date that happened upon boot up.
:
Not without knowing your Outlook version and what steps you use to
cause
this behavior.
This does not happen all by itself.
Clarify what you mean by "Address Book" and where its data is
stored.
--
Russ Valentine
[MVP-Outlook]
message
I have had two occassions when my Address Book "went back to the
past".
That
is, new email addresses disappeared and were replaced with older
addresses
for that contact.
Does anyone know what is happening and how to correct it?
callen97538 said:Sorry if my answers seem not to connect. Let me restate the situation.
I returned to the office after a seven day absence. I turned on my
computer
and booted into Windows XP. I clicked on my user button, and brought up my
desk top.
Wanting to check my email, I opened Outlook. As Outlook open I received
flashes of past scheduled appointments that had been entered on my
calendar.
Email downloaded from my server and I remembered an email I wanted to send
to
4 people and started that process. When I clicked on the "TO" for email
addresses, I was taken to the Address Book. I entered the name of the
first
person I wanted and discovered he wasn't in my address book. I then
checked
for the others and they were not there either. (These were all contacts
that
had been entered in the last 6 months). I also noticed that the email
address
for my sister was not the one she had recently sent to me, but the one she
had several months ago.
I canceled the email and went back to the Inbox and noticed that all of
the
emails in the Inbox were new downloads from the server. The 20 or so that
had
been in the Inbox when I left on vacation were missing.
I have a number of personal folders that I have created to store emails
that
I want to keep. These are sub-folders under the Inbox. All of these
folders
are empty.
That is the condition that caused me to say that my Address Book looked
like
it had been restored to some past period. Unfortunately that is true for
all
the files in Outlook.
When you asked where the Address Book was stored, I did a search for
Address
Book and found it in the Start Menu location I gave you. Obviously that
was
bad information.
Does that give you a better understanding of my difficulty?
Russ Valentine said:Now you are asking a different question and changing the story.
First you asked why you "lost data" in your Address Book and claimed you
were using the Address Book from your Start menu. That would simply mean
you
were looking at the wrong address book.
You need to start over and provide a more accurate and complete
description
of your problem.
Outlook does not just lose data at random. This is an end user problem
and
we have no information to tell us what you are doing. It appears you are
changing which Outlook data file you are accessing, perhaps by using a
different Windows Logon.
--
Russ Valentine
[MVP-Outlook]
callen97538 said:I have read your other reply--I am sorry but it doesn't communicate to
me.
I do not understand what caused the loss of all of my "new" (last 6
months)
contact information and all of the saved emails in the subfolders to
the
Inbox and all of the emails that were in my Inbox when I left on
vacation.
The Outlook Address book that I am referring to is where I store the
addresses of my contacts. It is accessable from the Tools menu.
:
The properties of your root folder in Outlook will tell you. But that
is
not
your problem. Read my other reply.
--
Russ Valentine
[MVP-Outlook]
My configuration is Microsoft Outlook 2000 SP-3 (9.0.0.6627)
Internet
only-Security Update.
How do I find the Outlook Data file?
:
Impossible.
Outlook does not have a separate address book.
All address book information is stored in the Contacts Folder of
your
Outlook Data File.
Clarify your configuration. We need your full Outlook information
because
Outlook 2000 exists in two completely different versions. Include
the
support mode (listed in Help | About, line 2 if you don't know).
--
Russ Valentine
[MVP-Outlook]
message
The Outlook version is Office 2000. The Address Book is stored in
C:\documents and settings\james allen\start
menu\programs\accessories
The Address Book is where I keep the email addresses for
contacts.
Both times this has happen, it has been upon turning on the
computer
after
an extended absence from my office-6 days in this last instance.
I
also
lost
everythiing in my inbox and all sub-folders. It seems like a
"restore"
of
outlook from a past date that happened upon boot up.
:
Not without knowing your Outlook version and what steps you use
to
cause
this behavior.
This does not happen all by itself.
Clarify what you mean by "Address Book" and where its data is
stored.
--
Russ Valentine
[MVP-Outlook]
message
I have had two occassions when my Address Book "went back to
the
past".
That
is, new email addresses disappeared and were replaced with
older
addresses
for that contact.
Does anyone know what is happening and how to correct it?
Russ Valentine said:Yes it does.
Clearly what has happened here is that the installation of Outlook that you
opened after vacation is using a different Outlook data file than the one
you were using before. Outlook data files are very reliable and do not just
lose data. You can create different "profiles" of Outlook that will each use
a different Outlook Data File. However, since we no know that you are using
the IMO mode of Outlook, it can only use a different Outlook profile if you
use a different Windows logon.
So the only way this could happen is if you used a different Windows user
logon.
You should be able to search for other Outlook data files on your hard drive
(they're hidden files) and open each in Outlook until you find the one you
were using before.
--
Russ Valentine
[MVP-Outlook]
callen97538 said:Sorry if my answers seem not to connect. Let me restate the situation.
I returned to the office after a seven day absence. I turned on my
computer
and booted into Windows XP. I clicked on my user button, and brought up my
desk top.
Wanting to check my email, I opened Outlook. As Outlook open I received
flashes of past scheduled appointments that had been entered on my
calendar.
Email downloaded from my server and I remembered an email I wanted to send
to
4 people and started that process. When I clicked on the "TO" for email
addresses, I was taken to the Address Book. I entered the name of the
first
person I wanted and discovered he wasn't in my address book. I then
checked
for the others and they were not there either. (These were all contacts
that
had been entered in the last 6 months). I also noticed that the email
address
for my sister was not the one she had recently sent to me, but the one she
had several months ago.
I canceled the email and went back to the Inbox and noticed that all of
the
emails in the Inbox were new downloads from the server. The 20 or so that
had
been in the Inbox when I left on vacation were missing.
I have a number of personal folders that I have created to store emails
that
I want to keep. These are sub-folders under the Inbox. All of these
folders
are empty.
That is the condition that caused me to say that my Address Book looked
like
it had been restored to some past period. Unfortunately that is true for
all
the files in Outlook.
When you asked where the Address Book was stored, I did a search for
Address
Book and found it in the Start Menu location I gave you. Obviously that
was
bad information.
Does that give you a better understanding of my difficulty?
Russ Valentine said:Now you are asking a different question and changing the story.
First you asked why you "lost data" in your Address Book and claimed you
were using the Address Book from your Start menu. That would simply mean
you
were looking at the wrong address book.
You need to start over and provide a more accurate and complete
description
of your problem.
Outlook does not just lose data at random. This is an end user problem
and
we have no information to tell us what you are doing. It appears you are
changing which Outlook data file you are accessing, perhaps by using a
different Windows Logon.
--
Russ Valentine
[MVP-Outlook]
I have read your other reply--I am sorry but it doesn't communicate to
me.
I do not understand what caused the loss of all of my "new" (last 6
months)
contact information and all of the saved emails in the subfolders to
the
Inbox and all of the emails that were in my Inbox when I left on
vacation.
The Outlook Address book that I am referring to is where I store the
addresses of my contacts. It is accessable from the Tools menu.
:
The properties of your root folder in Outlook will tell you. But that
is
not
your problem. Read my other reply.
--
Russ Valentine
[MVP-Outlook]
My configuration is Microsoft Outlook 2000 SP-3 (9.0.0.6627)
Internet
only-Security Update.
How do I find the Outlook Data file?
:
Impossible.
Outlook does not have a separate address book.
All address book information is stored in the Contacts Folder of
your
Outlook Data File.
Clarify your configuration. We need your full Outlook information
because
Outlook 2000 exists in two completely different versions. Include
the
support mode (listed in Help | About, line 2 if you don't know).
--
Russ Valentine
[MVP-Outlook]
message
The Outlook version is Office 2000. The Address Book is stored in
C:\documents and settings\james allen\start
menu\programs\accessories
The Address Book is where I keep the email addresses for
contacts.
Both times this has happen, it has been upon turning on the
computer
after
an extended absence from my office-6 days in this last instance.
I
also
lost
everythiing in my inbox and all sub-folders. It seems like a
"restore"
of
outlook from a past date that happened upon boot up.
:
Not without knowing your Outlook version and what steps you use
to
cause
this behavior.
This does not happen all by itself.
Clarify what you mean by "Address Book" and where its data is
stored.
--
Russ Valentine
[MVP-Outlook]
message
I have had two occassions when my Address Book "went back to
the
past".
That
is, new email addresses disappeared and were replaced with
older
addresses
for that contact.
Does anyone know what is happening and how to correct it?
callen97538 said:I have two Outlook data files. Both are in the Documents and Settings area.
When I choose to open them with Outlook, I get an email template with the
file show as an attached file to the email. It does not open.
Russ Valentine said:Yes it does.
Clearly what has happened here is that the installation of Outlook that
you
opened after vacation is using a different Outlook data file than the one
you were using before. Outlook data files are very reliable and do not
just
lose data. You can create different "profiles" of Outlook that will each
use
a different Outlook Data File. However, since we no know that you are
using
the IMO mode of Outlook, it can only use a different Outlook profile if
you
use a different Windows logon.
So the only way this could happen is if you used a different Windows user
logon.
You should be able to search for other Outlook data files on your hard
drive
(they're hidden files) and open each in Outlook until you find the one
you
were using before.
--
Russ Valentine
[MVP-Outlook]
callen97538 said:Sorry if my answers seem not to connect. Let me restate the situation.
I returned to the office after a seven day absence. I turned on my
computer
and booted into Windows XP. I clicked on my user button, and brought up
my
desk top.
Wanting to check my email, I opened Outlook. As Outlook open I received
flashes of past scheduled appointments that had been entered on my
calendar.
Email downloaded from my server and I remembered an email I wanted to
send
to
4 people and started that process. When I clicked on the "TO" for email
addresses, I was taken to the Address Book. I entered the name of the
first
person I wanted and discovered he wasn't in my address book. I then
checked
for the others and they were not there either. (These were all contacts
that
had been entered in the last 6 months). I also noticed that the email
address
for my sister was not the one she had recently sent to me, but the one
she
had several months ago.
I canceled the email and went back to the Inbox and noticed that all of
the
emails in the Inbox were new downloads from the server. The 20 or so
that
had
been in the Inbox when I left on vacation were missing.
I have a number of personal folders that I have created to store emails
that
I want to keep. These are sub-folders under the Inbox. All of these
folders
are empty.
That is the condition that caused me to say that my Address Book looked
like
it had been restored to some past period. Unfortunately that is true
for
all
the files in Outlook.
When you asked where the Address Book was stored, I did a search for
Address
Book and found it in the Start Menu location I gave you. Obviously that
was
bad information.
Does that give you a better understanding of my difficulty?
:
Now you are asking a different question and changing the story.
First you asked why you "lost data" in your Address Book and claimed
you
were using the Address Book from your Start menu. That would simply
mean
you
were looking at the wrong address book.
You need to start over and provide a more accurate and complete
description
of your problem.
Outlook does not just lose data at random. This is an end user problem
and
we have no information to tell us what you are doing. It appears you
are
changing which Outlook data file you are accessing, perhaps by using a
different Windows Logon.
--
Russ Valentine
[MVP-Outlook]
I have read your other reply--I am sorry but it doesn't communicate
to
me.
I do not understand what caused the loss of all of my "new" (last 6
months)
contact information and all of the saved emails in the subfolders to
the
Inbox and all of the emails that were in my Inbox when I left on
vacation.
The Outlook Address book that I am referring to is where I store the
addresses of my contacts. It is accessable from the Tools menu.
:
The properties of your root folder in Outlook will tell you. But
that
is
not
your problem. Read my other reply.
--
Russ Valentine
[MVP-Outlook]
message
My configuration is Microsoft Outlook 2000 SP-3 (9.0.0.6627)
Internet
only-Security Update.
How do I find the Outlook Data file?
:
Impossible.
Outlook does not have a separate address book.
All address book information is stored in the Contacts Folder of
your
Outlook Data File.
Clarify your configuration. We need your full Outlook
information
because
Outlook 2000 exists in two completely different versions.
Include
the
support mode (listed in Help | About, line 2 if you don't know).
--
Russ Valentine
[MVP-Outlook]
message
The Outlook version is Office 2000. The Address Book is stored
in
C:\documents and settings\james allen\start
menu\programs\accessories
The Address Book is where I keep the email addresses for
contacts.
Both times this has happen, it has been upon turning on the
computer
after
an extended absence from my office-6 days in this last
instance.
I
also
lost
everythiing in my inbox and all sub-folders. It seems like a
"restore"
of
outlook from a past date that happened upon boot up.
:
Not without knowing your Outlook version and what steps you
use
to
cause
this behavior.
This does not happen all by itself.
Clarify what you mean by "Address Book" and where its data is
stored.
--
Russ Valentine
[MVP-Outlook]
in
message
I have had two occassions when my Address Book "went back to
the
past".
That
is, new email addresses disappeared and were replaced with
older
addresses
for that contact.
Does anyone know what is happening and how to correct it?
Russ Valentine said:Then those are not Outlook Data files or you are not opening them correctly.
What is their file extension?
How did you create them?
How are you trying to open them?
--
Russ Valentine
[MVP-Outlook]
callen97538 said:I have two Outlook data files. Both are in the Documents and Settings area.
When I choose to open them with Outlook, I get an email template with the
file show as an attached file to the email. It does not open.
Russ Valentine said:Yes it does.
Clearly what has happened here is that the installation of Outlook that
you
opened after vacation is using a different Outlook data file than the one
you were using before. Outlook data files are very reliable and do not
just
lose data. You can create different "profiles" of Outlook that will each
use
a different Outlook Data File. However, since we no know that you are
using
the IMO mode of Outlook, it can only use a different Outlook profile if
you
use a different Windows logon.
So the only way this could happen is if you used a different Windows user
logon.
You should be able to search for other Outlook data files on your hard
drive
(they're hidden files) and open each in Outlook until you find the one
you
were using before.
--
Russ Valentine
[MVP-Outlook]
Sorry if my answers seem not to connect. Let me restate the situation.
I returned to the office after a seven day absence. I turned on my
computer
and booted into Windows XP. I clicked on my user button, and brought up
my
desk top.
Wanting to check my email, I opened Outlook. As Outlook open I received
flashes of past scheduled appointments that had been entered on my
calendar.
Email downloaded from my server and I remembered an email I wanted to
send
to
4 people and started that process. When I clicked on the "TO" for email
addresses, I was taken to the Address Book. I entered the name of the
first
person I wanted and discovered he wasn't in my address book. I then
checked
for the others and they were not there either. (These were all contacts
that
had been entered in the last 6 months). I also noticed that the email
address
for my sister was not the one she had recently sent to me, but the one
she
had several months ago.
I canceled the email and went back to the Inbox and noticed that all of
the
emails in the Inbox were new downloads from the server. The 20 or so
that
had
been in the Inbox when I left on vacation were missing.
I have a number of personal folders that I have created to store emails
that
I want to keep. These are sub-folders under the Inbox. All of these
folders
are empty.
That is the condition that caused me to say that my Address Book looked
like
it had been restored to some past period. Unfortunately that is true
for
all
the files in Outlook.
When you asked where the Address Book was stored, I did a search for
Address
Book and found it in the Start Menu location I gave you. Obviously that
was
bad information.
Does that give you a better understanding of my difficulty?
:
Now you are asking a different question and changing the story.
First you asked why you "lost data" in your Address Book and claimed
you
were using the Address Book from your Start menu. That would simply
mean
you
were looking at the wrong address book.
You need to start over and provide a more accurate and complete
description
of your problem.
Outlook does not just lose data at random. This is an end user problem
and
we have no information to tell us what you are doing. It appears you
are
changing which Outlook data file you are accessing, perhaps by using a
different Windows Logon.
--
Russ Valentine
[MVP-Outlook]
I have read your other reply--I am sorry but it doesn't communicate
to
me.
I do not understand what caused the loss of all of my "new" (last 6
months)
contact information and all of the saved emails in the subfolders to
the
Inbox and all of the emails that were in my Inbox when I left on
vacation.
The Outlook Address book that I am referring to is where I store the
addresses of my contacts. It is accessable from the Tools menu.
:
The properties of your root folder in Outlook will tell you. But
that
is
not
your problem. Read my other reply.
--
Russ Valentine
[MVP-Outlook]
message
My configuration is Microsoft Outlook 2000 SP-3 (9.0.0.6627)
Internet
only-Security Update.
How do I find the Outlook Data file?
:
Impossible.
Outlook does not have a separate address book.
All address book information is stored in the Contacts Folder of
your
Outlook Data File.
Clarify your configuration. We need your full Outlook
information
because
Outlook 2000 exists in two completely different versions.
Include
the
support mode (listed in Help | About, line 2 if you don't know).
--
Russ Valentine
[MVP-Outlook]
message
The Outlook version is Office 2000. The Address Book is stored
in
C:\documents and settings\james allen\start
menu\programs\accessories
The Address Book is where I keep the email addresses for
contacts.
Both times this has happen, it has been upon turning on the
computer
after
an extended absence from my office-6 days in this last
instance.
I
also
lost
everythiing in my inbox and all sub-folders. It seems like a
"restore"
of
outlook from a past date that happened upon boot up.
:
Not without knowing your Outlook version and what steps you
use
to
cause
this behavior.
This does not happen all by itself.
Clarify what you mean by "Address Book" and where its data is
stored.
--
Russ Valentine
[MVP-Outlook]
in
message
I have had two occassions when my Address Book "went back to
the
past".
That
is, new email addresses disappeared and were replaced with
older
addresses
for that contact.
Does anyone know what is happening and how to correct it?
Both files have .pst extensions. One file is labeled archive.pst, the other
file is labeled Outlook.pst.
I tried to open them by right clicking on the file and selecting "open with"
and then selecting Outlook.
I believe the Archive.pst file was created when I used the archive function.
I do not know how the Outlook.pst file was created.
:
Then those are not Outlook Data files or you are not opening them correctly.
What is their file extension?
How did you create them?
How are you trying to open them?
--
Russ Valentine
[MVP-Outlook]
I have two Outlook data files. Both are in the Documents and Settings area.
When I choose to open them with Outlook, I get an email template with the
file show as an attached file to the email. It does not open.
:
Yes it does.
Clearly what has happened here is that the installation of Outlook that
you
opened after vacation is using a different Outlook data file than the one
you were using before. Outlook data files are very reliable and do not
just
lose data. You can create different "profiles" of Outlook that will each
use
a different Outlook Data File. However, since we no know that you are
using
the IMO mode of Outlook, it can only use a different Outlook profile if
you
use a different Windows logon.
So the only way this could happen is if you used a different Windows user
logon.
You should be able to search for other Outlook data files on your hard
drive
(they're hidden files) and open each in Outlook until you find the one
you
were using before.
--
Russ Valentine
[MVP-Outlook]
Sorry if my answers seem not to connect. Let me restate the situation.
I returned to the office after a seven day absence. I turned on my
computer
and booted into Windows XP. I clicked on my user button, and brought up
my
desk top.
Wanting to check my email, I opened Outlook. As Outlook open I received
flashes of past scheduled appointments that had been entered on my
calendar.
Email downloaded from my server and I remembered an email I wanted to
send
to
4 people and started that process. When I clicked on the "TO" for email
addresses, I was taken to the Address Book. I entered the name of the
first
person I wanted and discovered he wasn't in my address book. I then
checked
for the others and they were not there either. (These were all contacts
that
had been entered in the last 6 months). I also noticed that the email
address
for my sister was not the one she had recently sent to me, but the one
she
had several months ago.
I canceled the email and went back to the Inbox and noticed that all of
the
emails in the Inbox were new downloads from the server. The 20 or so
that
had
been in the Inbox when I left on vacation were missing.
I have a number of personal folders that I have created to store emails
that
I want to keep. These are sub-folders under the Inbox. All of these
folders
are empty.
That is the condition that caused me to say that my Address Book looked
like
it had been restored to some past period. Unfortunately that is true
for
all
the files in Outlook.
When you asked where the Address Book was stored, I did a search for
Address
Book and found it in the Start Menu location I gave you. Obviously that
was
bad information.
Does that give you a better understanding of my difficulty?
:
Now you are asking a different question and changing the story.
First you asked why you "lost data" in your Address Book and claimed
you
were using the Address Book from your Start menu. That would simply
mean
you
were looking at the wrong address book.
You need to start over and provide a more accurate and complete
description
of your problem.
Outlook does not just lose data at random. This is an end user problem
and
we have no information to tell us what you are doing. It appears you
are
changing which Outlook data file you are accessing, perhaps by using a
different Windows Logon.
--
Russ Valentine
[MVP-Outlook]
I have read your other reply--I am sorry but it doesn't communicate
to
me.
I do not understand what caused the loss of all of my "new" (last 6
months)
contact information and all of the saved emails in the subfolders to
the
Inbox and all of the emails that were in my Inbox when I left on
vacation.
The Outlook Address book that I am referring to is where I store the
addresses of my contacts. It is accessable from the Tools menu.
:
The properties of your root folder in Outlook will tell you. But
that
is
not
your problem. Read my other reply.
--
Russ Valentine
[MVP-Outlook]
message
My configuration is Microsoft Outlook 2000 SP-3 (9.0.0.6627)
Internet
only-Security Update.
How do I find the Outlook Data file?
:
Impossible.
Outlook does not have a separate address book.
All address book information is stored in the Contacts Folder of
your
Outlook Data File.
Clarify your configuration. We need your full Outlook
information
because
Outlook 2000 exists in two completely different versions.
Include
the
support mode (listed in Help | About, line 2 if you don't know).
--
Russ Valentine
[MVP-Outlook]
message
The Outlook version is Office 2000. The Address Book is stored
in
C:\documents and settings\james allen\start
menu\programs\accessories
The Address Book is where I keep the email addresses for
contacts.
Both times this has happen, it has been upon turning on the
computer
after
an extended absence from my office-6 days in this last
instance.
I
also
lost
everythiing in my inbox and all sub-folders. It seems like a
"restore"
of
outlook from a past date that happened upon boot up.
:
Not without knowing your Outlook version and what steps you
use
to
cause
this behavior.
This does not happen all by itself.
Clarify what you mean by "Address Book" and where its data is
stored.
--
Russ Valentine
[MVP-Outlook]
in
message
I have had two occassions when my Address Book "went back to
the
past".
That
is, new email addresses disappeared and were replaced with
older
addresses
for that contact.
Does anyone know what is happening and how to correct it?
You can only open PST files within Outlook, not from the Context menu.
File > Open > Personal Folders file
What is the path to Outlook's current PST file?
How many user logons do you have and what are their privilges?
------
Russ Valentine
[MVP-Outlook]
Both files have .pst extensions. One file is labeled archive.pst, the other
file is labeled Outlook.pst.
I tried to open them by right clicking on the file and selecting "open with"
and then selecting Outlook.
I believe the Archive.pst file was created when I used the archive function.
I do not know how the Outlook.pst file was created.
:
Then those are not Outlook Data files or you are not opening them correctly.
What is their file extension?
How did you create them?
How are you trying to open them?
--
Russ Valentine
[MVP-Outlook]
I have two Outlook data files. Both are in the Documents and Settings area.
When I choose to open them with Outlook, I get an email template with the
file show as an attached file to the email. It does not open.
:
Yes it does.
Clearly what has happened here is that the installation of Outlook that
you
opened after vacation is using a different Outlook data file than the one
you were using before. Outlook data files are very reliable and do not
just
lose data. You can create different "profiles" of Outlook that will each
use
a different Outlook Data File. However, since we no know that you are
using
the IMO mode of Outlook, it can only use a different Outlook profile if
you
use a different Windows logon.
So the only way this could happen is if you used a different Windows user
logon.
You should be able to search for other Outlook data files on your hard
drive
(they're hidden files) and open each in Outlook until you find the one
you
were using before.
--
Russ Valentine
[MVP-Outlook]
Sorry if my answers seem not to connect. Let me restate the situation.
I returned to the office after a seven day absence. I turned on my
computer
and booted into Windows XP. I clicked on my user button, and brought up
my
desk top.
Wanting to check my email, I opened Outlook. As Outlook open I received
flashes of past scheduled appointments that had been entered on my
calendar.
Email downloaded from my server and I remembered an email I wanted to
send
to
4 people and started that process. When I clicked on the "TO" for email
addresses, I was taken to the Address Book. I entered the name of the
first
person I wanted and discovered he wasn't in my address book. I then
checked
for the others and they were not there either. (These were all contacts
that
had been entered in the last 6 months). I also noticed that the email
address
for my sister was not the one she had recently sent to me, but the one
she
had several months ago.
I canceled the email and went back to the Inbox and noticed that all of
the
emails in the Inbox were new downloads from the server. The 20 or so
that
had
been in the Inbox when I left on vacation were missing.
I have a number of personal folders that I have created to store emails
that
I want to keep. These are sub-folders under the Inbox. All of these
folders
are empty.
That is the condition that caused me to say that my Address Book looked
like
it had been restored to some past period. Unfortunately that is true
for
all
the files in Outlook.
When you asked where the Address Book was stored, I did a search for
Address
Book and found it in the Start Menu location I gave you. Obviously that
was
bad information.
Does that give you a better understanding of my difficulty?
:
Now you are asking a different question and changing the story.
First you asked why you "lost data" in your Address Book and claimed
you
were using the Address Book from your Start menu. That would simply
mean
you
were looking at the wrong address book.
You need to start over and provide a more accurate and complete
description
of your problem.
Outlook does not just lose data at random. This is an end user problem
and
we have no information to tell us what you are doing. It appears you
are
changing which Outlook data file you are accessing, perhaps by using a
different Windows Logon.
--
Russ Valentine
[MVP-Outlook]
I have read your other reply--I am sorry but it doesn't communicate
to
me.
I do not understand what caused the loss of all of my "new" (last 6
months)
contact information and all of the saved emails in the subfolders to
the
Inbox and all of the emails that were in my Inbox when I left on
vacation.
The Outlook Address book that I am referring to is where I store the
addresses of my contacts. It is accessable from the Tools menu.
:
The properties of your root folder in Outlook will tell you. But
that
is
not
your problem. Read my other reply.
--
Russ Valentine
[MVP-Outlook]
message
My configuration is Microsoft Outlook 2000 SP-3 (9.0.0.6627)
Internet
only-Security Update.
How do I find the Outlook Data file?
:
Impossible.
Outlook does not have a separate address book.
All address book information is stored in the Contacts Folder of
your
Outlook Data File.
Clarify your configuration. We need your full Outlook
information
because
Outlook 2000 exists in two completely different versions.
Include
the
support mode (listed in Help | About, line 2 if you don't know).
--
Russ Valentine
[MVP-Outlook]
message
The Outlook version is Office 2000. The Address Book is stored
in
C:\documents and settings\james allen\start
menu\programs\accessories
The Address Book is where I keep the email addresses for
contacts.
Both times this has happen, it has been upon turning on the
computer
after
an extended absence from my office-6 days in this last
instance.
I
also
lost
everythiing in my inbox and all sub-folders. It seems like a
"restore"
of
outlook from a past date that happened upon boot up.
:
Not without knowing your Outlook version and what steps you
use
to
cause
this behavior.
This does not happen all by itself.
Clarify what you mean by "Address Book" and where its data is
stored.
--
Russ Valentine
[MVP-Outlook]
in
message
I have had two occassions when my Address Book "went back to
the
past".
That
is, new email addresses disappeared and were replaced with
older
addresses
for that contact.
Does anyone know what is happening and how to correct it?
callen97538 said:There are two user logons displayed when Windows XP opens. One for me and
one
for my wife. The log for my wife has not been set up as she uses mine when
she uses this computer
The path to the mailbox.pst file that is displayed with command > File >
Open > Personal Folders file is C:\Documents and Settings\James Allen\My
Documents\My Documents.
However their is another Mailbox.pst file located at C:\Documents and
Settings\James Allen\My Documents\My Documents\My Documents.
When I look at the properties of the two files they appear to be the same
in
terms of date created and size.
You mentioned that Outlook had obviously opened in a different data file
when I returned from vacation than the data file it was using before I
left
You can only open PST files within Outlook, not from the Context menu.
File > Open > Personal Folders file
What is the path to Outlook's current PST file?
How many user logons do you have and what are their privilges?
------
Russ Valentine
[MVP-Outlook]
Both files have .pst extensions. One file is labeled archive.pst, the
other
file is labeled Outlook.pst.
I tried to open them by right clicking on the file and selecting "open
with"
and then selecting Outlook.
I believe the Archive.pst file was created when I used the archive
function.
I do not know how the Outlook.pst file was created.
:
Then those are not Outlook Data files or you are not opening them
correctly.
What is their file extension?
How did you create them?
How are you trying to open them?
--
Russ Valentine
[MVP-Outlook]
I have two Outlook data files. Both are in the Documents and Settings
area.
When I choose to open them with Outlook, I get an email template with
the
file show as an attached file to the email. It does not open.
:
Yes it does.
Clearly what has happened here is that the installation of Outlook
that
you
opened after vacation is using a different Outlook data file than the
one
you were using before. Outlook data files are very reliable and do
not
just
lose data. You can create different "profiles" of Outlook that will
each
use
a different Outlook Data File. However, since we no know that you are
using
the IMO mode of Outlook, it can only use a different Outlook profile
if
you
use a different Windows logon.
So the only way this could happen is if you used a different Windows
user
logon.
You should be able to search for other Outlook data files on your
hard
drive
(they're hidden files) and open each in Outlook until you find the
one
you
were using before.
--
Russ Valentine
[MVP-Outlook]
message
Sorry if my answers seem not to connect. Let me restate the
situation.
I returned to the office after a seven day absence. I turned on my
computer
and booted into Windows XP. I clicked on my user button, and brought
up
my
desk top.
Wanting to check my email, I opened Outlook. As Outlook open I
received
flashes of past scheduled appointments that had been entered on my
calendar.
Email downloaded from my server and I remembered an email I wanted
to
send
to
4 people and started that process. When I clicked on the "TO" for
addresses, I was taken to the Address Book. I entered the name of
the
first
person I wanted and discovered he wasn't in my address book. I then
checked
for the others and they were not there either. (These were all
contacts
that
had been entered in the last 6 months). I also noticed that the
address
for my sister was not the one she had recently sent to me, but the
one
she
had several months ago.
I canceled the email and went back to the Inbox and noticed that all
of
the
emails in the Inbox were new downloads from the server. The 20 or so
that
had
been in the Inbox when I left on vacation were missing.
I have a number of personal folders that I have created to store
emails
that
I want to keep. These are sub-folders under the Inbox. All of these
folders
are empty.
That is the condition that caused me to say that my Address Book
looked
like
it had been restored to some past period. Unfortunately that is true
for
all
the files in Outlook.
When you asked where the Address Book was stored, I did a search for
Address
Book and found it in the Start Menu location I gave you. Obviously
that
was
bad information.
Does that give you a better understanding of my difficulty?
:
Now you are asking a different question and changing the story.
First you asked why you "lost data" in your Address Book and
claimed
you
were using the Address Book from your Start menu. That would simply
mean
you
were looking at the wrong address book.
You need to start over and provide a more accurate and complete
description
of your problem.
Outlook does not just lose data at random. This is an end user
problem
and
we have no information to tell us what you are doing. It appears
you
are
changing which Outlook data file you are accessing, perhaps by
using a
different Windows Logon.
--
Russ Valentine
[MVP-Outlook]
message
I have read your other reply--I am sorry but it doesn't
communicate
to
me.
I do not understand what caused the loss of all of my "new" (last
6
months)
contact information and all of the saved emails in the subfolders
to
the
Inbox and all of the emails that were in my Inbox when I left on
vacation.
The Outlook Address book that I am referring to is where I store
the
addresses of my contacts. It is accessable from the Tools menu.
:
The properties of your root folder in Outlook will tell you. But
that
is
not
your problem. Read my other reply.
--
Russ Valentine
[MVP-Outlook]
message
My configuration is Microsoft Outlook 2000 SP-3 (9.0.0.6627)
Internet
only-Security Update.
How do I find the Outlook Data file?
:
Impossible.
Outlook does not have a separate address book.
All address book information is stored in the Contacts Folder
of
your
Outlook Data File.
Clarify your configuration. We need your full Outlook
information
because
Outlook 2000 exists in two completely different versions.
Include
the
support mode (listed in Help | About, line 2 if you don't
know).
--
Russ Valentine
[MVP-Outlook]
message
The Outlook version is Office 2000. The Address Book is stored
in
C:\documents and settings\james allen\start
menu\programs\accessories
The Address Book is where I keep the email addresses for
contacts.
Both times this has happen, it has been upon turning on the
computer
after
an extended absence from my office-6 days in this last
instance.
I
also
lost
everythiing in my inbox and all sub-folders. It seems like a
"restore"
of
outlook from a past date that happened upon boot up.
:
Not without knowing your Outlook version and what steps you
use
to
cause
this behavior.
This does not happen all by itself.
Clarify what you mean by "Address Book" and where its data is
stored.
--
Russ Valentine
[MVP-Outlook]
in
message
I have had two occassions when my Address Book "went back to
the
past".
That
is, new email addresses disappeared and were replaced with
older
addresses
for that contact.
Does anyone know what is happening and how to correct it?
Russ Valentine said:All Outlook data files will have a PST extension.
Since Outlook data files do not just randomly lose data as you described,
the only explanation for that behavior is that for some reason you were
opening a different Outlook data file than you were before. The best way to
see if that is the case is to search for and open every PST file on your
hard drive until you find the one that has all your data.
--
Russ Valentine
[MVP-Outlook]
callen97538 said:There are two user logons displayed when Windows XP opens. One for me and
one
for my wife. The log for my wife has not been set up as she uses mine when
she uses this computer
The path to the mailbox.pst file that is displayed with command > File >
Open > Personal Folders file is C:\Documents and Settings\James Allen\My
Documents\My Documents.
However their is another Mailbox.pst file located at C:\Documents and
Settings\James Allen\My Documents\My Documents\My Documents.
When I look at the properties of the two files they appear to be the same
in
terms of date created and size.
You mentioned that Outlook had obviously opened in a different data file
when I returned from vacation than the data file it was using before I
left
You can only open PST files within Outlook, not from the Context menu.
File > Open > Personal Folders file
What is the path to Outlook's current PST file?
How many user logons do you have and what are their privilges?
------
Russ Valentine
[MVP-Outlook]
callen97538 wrote:
Both files have .pst extensions. One file is labeled archive.pst, the
other
file is labeled Outlook.pst.
I tried to open them by right clicking on the file and selecting "open
with"
and then selecting Outlook.
I believe the Archive.pst file was created when I used the archive
function.
I do not know how the Outlook.pst file was created.
:
Then those are not Outlook Data files or you are not opening them
correctly.
What is their file extension?
How did you create them?
How are you trying to open them?
--
Russ Valentine
[MVP-Outlook]
I have two Outlook data files. Both are in the Documents and Settings
area.
When I choose to open them with Outlook, I get an email template with
the
file show as an attached file to the email. It does not open.
:
Yes it does.
Clearly what has happened here is that the installation of Outlook
that
you
opened after vacation is using a different Outlook data file than the
one
you were using before. Outlook data files are very reliable and do
not
just
lose data. You can create different "profiles" of Outlook that will
each
use
a different Outlook Data File. However, since we no know that you are
using
the IMO mode of Outlook, it can only use a different Outlook profile
if
you
use a different Windows logon.
So the only way this could happen is if you used a different Windows
user
logon.
You should be able to search for other Outlook data files on your
hard
drive
(they're hidden files) and open each in Outlook until you find the
one
you
were using before.
--
Russ Valentine
[MVP-Outlook]
message
Sorry if my answers seem not to connect. Let me restate the
situation.
I returned to the office after a seven day absence. I turned on my
computer
and booted into Windows XP. I clicked on my user button, and brought
up
my
desk top.
Wanting to check my email, I opened Outlook. As Outlook open I
received
flashes of past scheduled appointments that had been entered on my
calendar.
Email downloaded from my server and I remembered an email I wanted
to
send
to
4 people and started that process. When I clicked on the "TO" for
addresses, I was taken to the Address Book. I entered the name of
the
first
person I wanted and discovered he wasn't in my address book. I then
checked
for the others and they were not there either. (These were all
contacts
that
had been entered in the last 6 months). I also noticed that the
address
for my sister was not the one she had recently sent to me, but the
one
she
had several months ago.
I canceled the email and went back to the Inbox and noticed that all
of
the
emails in the Inbox were new downloads from the server. The 20 or so
that
had
been in the Inbox when I left on vacation were missing.
I have a number of personal folders that I have created to store
emails
that
I want to keep. These are sub-folders under the Inbox. All of these
folders
are empty.
That is the condition that caused me to say that my Address Book
looked
like
it had been restored to some past period. Unfortunately that is true
for
all
the files in Outlook.
When you asked where the Address Book was stored, I did a search for
Address
Book and found it in the Start Menu location I gave you. Obviously
that
was
bad information.
Does that give you a better understanding of my difficulty?
:
Now you are asking a different question and changing the story.
First you asked why you "lost data" in your Address Book and
claimed
you
were using the Address Book from your Start menu. That would simply
mean
you
were looking at the wrong address book.
You need to start over and provide a more accurate and complete
description
of your problem.
Outlook does not just lose data at random. This is an end user
problem
and
we have no information to tell us what you are doing. It appears
you
are
changing which Outlook data file you are accessing, perhaps by
using a
different Windows Logon.
--
Russ Valentine
[MVP-Outlook]
message
I have read your other reply--I am sorry but it doesn't
communicate
to
me.
I do not understand what caused the loss of all of my "new" (last
6
months)
contact information and all of the saved emails in the subfolders
to
the
Inbox and all of the emails that were in my Inbox when I left on
vacation.
The Outlook Address book that I am referring to is where I store
the
addresses of my contacts. It is accessable from the Tools menu.
:
The properties of your root folder in Outlook will tell you. But
that
is
not
your problem. Read my other reply.
--
Russ Valentine
[MVP-Outlook]
message
My configuration is Microsoft Outlook 2000 SP-3 (9.0.0.6627)
Internet
only-Security Update.
How do I find the Outlook Data file?
:
Impossible.
Outlook does not have a separate address book.
All address book information is stored in the Contacts Folder
of
your
Outlook Data File.
Clarify your configuration. We need your full Outlook
information
because
Outlook 2000 exists in two completely different versions.
Include
the
support mode (listed in Help | About, line 2 if you don't
know).
--
Russ Valentine
[MVP-Outlook]
message
The Outlook version is Office 2000. The Address Book is stored
in
C:\documents and settings\james allen\start
menu\programs\accessories
The Address Book is where I keep the email addresses for
contacts.
Both times this has happen, it has been upon turning on the
computer
after
an extended absence from my office-6 days in this last
instance.
I
also
lost
everythiing in my inbox and all sub-folders. It seems like a
"restore"
of
outlook from a past date that happened upon boot up.
:
Not without knowing your Outlook version and what steps you
use
to
cause
this behavior.
This does not happen all by itself.
Clarify what you mean by "Address Book" and where its data is
stored.
--
Russ Valentine
[MVP-Outlook]
in
message
I have had two occassions when my Address Book "went back to
the
past".
That
is, new email addresses disappeared and were replaced with
older
addresses
for that contact.
Does anyone know what is happening and how to correct it?
Russ Valentine said:OK. I see now what you're doing.
You're confusing the Windows Address Book with the Outlook Address Book.
If you want to use your Outlook Address Book, launch it from Outlook, not
your Start menu.
--
Russ Valentine
[MVP-Outlook]
callen97538 said:The Outlook version is Office 2000. The Address Book is stored in
C:\documents and settings\james allen\start menu\programs\accessories
The Address Book is where I keep the email addresses for contacts.
Both times this has happen, it has been upon turning on the computer after
an extended absence from my office-6 days in this last instance. I also
lost
everythiing in my inbox and all sub-folders. It seems like a "restore" of
outlook from a past date that happened upon boot up.
Russ Valentine said:Not without knowing your Outlook version and what steps you use to cause
this behavior.
This does not happen all by itself.
Clarify what you mean by "Address Book" and where its data is stored.
--
Russ Valentine
[MVP-Outlook]
I have had two occassions when my Address Book "went back to the past".
That
is, new email addresses disappeared and were replaced with older
addresses
for that contact.
Does anyone know what is happening and how to correct it?
callen97538 said:I searched my hard drive for *.pst, opened each of them with Outlook-none
conatained the 25+ emails that were in my Inbox, the latest email
addresses
for contacts, or the data that had been saved in subfolders to the Inbox.
Is it possible this is caused by a virus? I ask because it is the second
time it has happened.
Jim Allen
Russ Valentine said:OK. I see now what you're doing.
You're confusing the Windows Address Book with the Outlook Address Book.
If you want to use your Outlook Address Book, launch it from Outlook, not
your Start menu.
--
Russ Valentine
[MVP-Outlook]
callen97538 said:The Outlook version is Office 2000. The Address Book is stored in
C:\documents and settings\james allen\start menu\programs\accessories
The Address Book is where I keep the email addresses for contacts.
Both times this has happen, it has been upon turning on the computer
after
an extended absence from my office-6 days in this last instance. I also
lost
everythiing in my inbox and all sub-folders. It seems like a "restore"
of
outlook from a past date that happened upon boot up.
:
Not without knowing your Outlook version and what steps you use to
cause
this behavior.
This does not happen all by itself.
Clarify what you mean by "Address Book" and where its data is stored.
--
Russ Valentine
[MVP-Outlook]
I have had two occassions when my Address Book "went back to the
past".
That
is, new email addresses disappeared and were replaced with older
addresses
for that contact.
Does anyone know what is happening and how to correct it?
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