Loss of visable accounts and sub folders in Entourage

[mgker]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel Email Client: Exchange Hi,
For ages i had listed to the left of my Entourage home page my 2 email accounts and a list of sub folders.
basically evrything has dissappeared apart from the inbox of just 1 account so now need to log out each time and change the account setting in preferences,a real pain.
Is there a way to recover these details so all my eemail accounts appear on my Entourage home page?
thanks
Mike

 

[Corentin Cras-Méneur]

Hi,
For ages i had listed to the left of my Entourage home page my 2 email
accounts and a list of sub folders.
basically evrything has dissappeared apart from the inbox of just 1
account so now need to log out each time and change the account setting
in preferences,a real pain.
Is there a way to recover these details so all my eemail accounts
appear on my Entourage home page?

Hi Mike,

What you describe looks fairly typical of what happens when you move
the identity or event he entire Microsoft User Data folder away from
its original location.
Is that what you have done?? If yes, simply put it back where it belongs.

Corentin

 

[mgker]

Thank you for your email,sorry to be naive but I am not really that au fait with how to put back entire Microsoft User Data folder to its
 its original location.
Where can I find a basic set of instructions?
Regards
Michael

On 2010-02-10 15:02:29 -0500, (e-mail address removed) said:
>

> > Hi,
> > For ages i had listed to the left of my Entourage home page my 2 email
> > accounts and a list of sub folders.
> > basically evrything has dissappeared apart from the inbox of just 1
> > account so now need to log out each time and change the account setting
> > in preferences,a real pain.
> > Is there a way to recover these details so all my eemail accounts
> > appear on my Entourage home page?
> >

>
> Hi Mike,
>
> What you describe looks fairly typical of what happens when you move
> the identity or event he entire Microsoft User Data folder away from
> its original location.
> Is that what you have done?? If yes, simply put it back where it belongs.
>
> Corentin
>
>
> --
> --- Office:Mac MVP http://www.cortig.net/wordpress/ ---
> http://www.mvps.org - http://mvp.support.microsoft.com
> MVPs are not MS employees - Les MVP ne travaillent pas pour MS
> Remove "NoSpam" to e-mail me - Retirez "NoSpam" pour m'�crire
>
>

 

[mgker]

Thank you for your email,sorry to be naive but I am not really that au fait with how to put back entire Microsoft User Data folder to its
 its original location.
Where can I find a basic set of instructions?
Regards
Michael

 

[Diane Ross]

Where can I find a basic set of instructions?

Entourage expects the Microsoft User Data folder to be in your Documents
folder. For OS X users, that's the Documents folder in your User's folder.
When Entourage opens in a new blank Identity, it's usually User error.

Most likely you have accidentally moved your data. Hopefully, you have not
deleted the file. If you have deleted the trash, it's gone. Sorry!

Select Switch Identity (under Entourage in the Menu bar) and see if your old
identity is still listed.

To find your old database, search for "Microsoft User Data" (without the
quotes). You can also search on "Office 2008 Identities" (replace 2008 with
either 2004 or X if you are using an older version)

If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.

Fix if you have more than one Microsoft User Data Folder...

Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity folder
can contain more than one identity. Switch Identities to view your old mail.
If you have not used the new identity, delete it. If you have used it and
want to combine the new mail with your original database, drag each folder
to the desktop from one identity. This creates an MBOX file. Switch
identities. Drag the MBOX files into the folder window of Entourage.

You can delete the old folder after you are satisfied with the transfer.


--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
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