Mac Office Home Use Program - Media not recognized

[bsakelly]

Hi - I am trying this forum as a last resort, as I have been unable to
find my way through the maze on the Microsoft site to where I can
actually send an email without having to pay someone 49 bucks.

Anyway, I work for Morgan Stanley. I signed up for the MS Home Use
Program. I paid my money, got my media (Mac Office 2008), tried to
install it but my MacPro does not recognize the DVD when I stick it
in the slot. Other media works fine, so it isn't a problem with the
Mac's SuperDrive.

Is there ANYWHERE I can actually download the software and install
Office Mac 2008 HUP using my LEGITIMATE, LICENSED product key? As an
experiment, I tried downloading the trial version and activating using
the product key that came with my media, but it didn't work. I see
tantalizing references in MS's support pages to a place where I can
download the installation files, but the actual download link cannot
be found anywhere.

Does anyone else know where this link might be? Note: I would love to
replace the media, but THAT information eludes me as well. Moreover,
I am now working out of the US, so even if I could ferret out the
right contact info, Microsoft wouldn't ship to my current address
snyway, so I'm basically screwed if there's no place for me to
download.

Any help appreciated, ----Brian (two steps away from
OpenOffice.org . . . )

 

[Rob Schneider]

Hi - I am trying this forum as a last resort, as I have been unable to
find my way through the maze on the Microsoft site to where I can
actually send an email without having to pay someone 49 bucks.

Anyway, I work for Morgan Stanley. I signed up for the MS Home Use
Program. I paid my money, got my media (Mac Office 2008), tried to
install it but my MacPro does not recognize the DVD when I stick it
in the slot. Other media works fine, so it isn't a problem with the
Mac's SuperDrive.

Is there ANYWHERE I can actually download the software and install
Office Mac 2008 HUP using my LEGITIMATE, LICENSED product key? As an
experiment, I tried downloading the trial version and activating using
the product key that came with my media, but it didn't work. I see
tantalizing references in MS's support pages to a place where I can
download the installation files, but the actual download link cannot
be found anywhere.

Does anyone else know where this link might be? Note: I would love to
replace the media, but THAT information eludes me as well. Moreover,
I am now working out of the US, so even if I could ferret out the
right contact info, Microsoft wouldn't ship to my current address
snyway, so I'm basically screwed if there's no place for me to
download.

Any help appreciated, ----Brian (two steps away from
OpenOffice.org . . . )

Sounds like the disk is flawed. Send back to where you go it.

Are the people at Morgan Stanley who setup the program of any help?

 

[Diane Ross]

Anyway, I work for Morgan Stanley. I signed up for the MS Home Use
Program. I paid my money, got my media (Mac Office 2008), tried to
install it but my MacPro does not recognize the DVD when I stick it
in the slot.

Check the DVD Player setting-- re-set it to the max speed. This has worked
for some users.

You could try making a disk image on another computer and use the image
instead. That would be quicker than getting Microsoft to replace the disk.

You could also use the CD from another employee to install. As long as you
have a legitimate key that would be OK.