mailbox.pst is not a personal folders file

[Brenda]

Hello,

One of my users receives the following message when he
tries to open up his Microsoft Outlook 2000:

The action could not be completed. The
file ...\mailbox.pst is not a personal folders file.

It was working earlier in the day how could mailbox.pst
not be a personal folders file anymore? What can I do to
make it a personal folders file again?

Thanks.

 

[Ken Piper]

Make sure the path is correct. If outlook is trying to load from a path to
the user's profile, and that profile has changed, been moved, copied, etc.
the path will be wrong.

So, Double-check that full path, and search the system for mailbox.pst and
make sure the right one is in the right place...

 

[Guest]

Search for the file and see if you can find it. If you
can, try to repair it. If the file is not there, go to
Control Panel - Mail - MS Exchange Settings and remove it.
Then, create another one.