Microsoft Office Professional Edition 2003 Upgrade problems

[Dwayne]

I have just recently upgraded my Microsoft Office from
Office 97 to the Office Professional Edition 2003. The
problem I am experiencing is that I cannot get open anyof
my office files created in Office 97. Each time it is
telling me either of two messages:
1> The XXX file is not available.
or
2>The file cannot be opened because your virus scanner has
detected a problem with the file.

How can I access my old files when I cannot even access
due the reasons above. Is this a common occurence with an
upgrade to Office Professional Edition 2003? Would it be
too late to uninstall 2003 and reinstall 97 at this point?
Please let me know if anyone has a solution out there. I
have attempted to send an online request for help to
Microsoft only to be told I am enetering an invalid
product ID, though the method they walk you through is
straight forward and I found the product ID for my Office
2003 but I cannot get any further for online assistance
than the Product ID entry due to the fact it simply does
not recognize the product ID from my product, this is
really great online assitance NOT. Any suggestions at this
point would greatly appreciated.
Thanks

 

[GD]

If you have Norton Antivirus installed go to Options, Miscellaneous,
and disable the "Office Plug-in".

If you use Norton AV but installed it, then the problem also lies in
the "Office Plug-in" which isn't unregistered when you uninstall.

Either reinstall Norton so you can disable the plug-in or
search for "officeav.dll" and unregister it using regsvr32 and the /u
switch. Basically, at the DOS prompt type the following:
regsvr32 /u "c:\program files\norton antivirus\officeav.dll"

(change the path to officeav.dll above if it is installed elsewhere.)

good luck.
gina