M
Milly Staples [MVP - Outlook]
Have you ever tried installing an upgrade version of Acrobat, or any other
product? They ALL require a qualifying product.
Seems to me that when anyone has any self-produced problem, the first
instinct is to blame Microsoft. Not because Microsoft made you forget you
are using an upgrade product, but because they are Microsoft and it must be
their fault. After all, we didn't start getting global warming until
Microsoft was founded.
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
After furious head scratching, Bob asked:
| Recently I had a very aggravating experience with your copy
| protection. I travel often. My current trip requires me to be away
| from home for another 2 months. During this time I found it
| necessary to use the restore disks provided by the manufacturer of my
| laptop system to restore my laptop to its original state. I briing
| these with me, along with the other software disks that I think I
| might require to thouroughly restore my system in cases where it may
| be required. This included my previously licensed copy of Office XP
| Pro -- Upgrade version.
|
| When I went to restore my copy of Office I was not able to do so
| because I had failed to bring my copy of the qualifying upgrade
| product. This occurred because I had forgotten that when I had
| originally installed it, I had a copy of the qualifying product. I
| attempted to get help from a Microsoft MVP on one of the newsgroups,
| and was told the only way to install my copy of the Office Upgrade
| version was if I had access to the qualifying product.
|
| Since I had previously licensed my copy of Office XP and was
| installing it on the same system I had previously installed it on, I
| would think that Microsoft should have some means to permit me to
| reinstall it without the qualifying product. In my case, I had to
| purchase another copy of Office Pro in order to get the capability I
| had already previously purchased. This was both costly and a severe
| inconvenience.
|
| While this is certainly good for Microsoft, I must tell you that
| there is a downside as well. If there is ever a competing product
| that has reasonable compatibility with the functions provided by
| Office, I will move to that competing product in a heart beat. To
| me, this is just one more instance where Microsoft's business
| practices alienate many of its customers. I am certain that you must
| be aware that a significant percentage of your customers probably
| have feelings similar to my own.
|
|
| ----------------
| This post is a suggestion for Microsoft, and Microsoft responds to the
| suggestions with the most votes. To vote for this suggestion, click
| the "I Agree" button in the message pane. If you do not see the
| button, follow this link to open the suggestion in the Microsoft
| Web-based Newsreader and then click "I Agree" in the message pane.
|
|
http://www.microsoft.com/office/com...0a6e20929817&dg=microsoft.public.office.setup
product? They ALL require a qualifying product.
Seems to me that when anyone has any self-produced problem, the first
instinct is to blame Microsoft. Not because Microsoft made you forget you
are using an upgrade product, but because they are Microsoft and it must be
their fault. After all, we didn't start getting global warming until
Microsoft was founded.
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
After furious head scratching, Bob asked:
| Recently I had a very aggravating experience with your copy
| protection. I travel often. My current trip requires me to be away
| from home for another 2 months. During this time I found it
| necessary to use the restore disks provided by the manufacturer of my
| laptop system to restore my laptop to its original state. I briing
| these with me, along with the other software disks that I think I
| might require to thouroughly restore my system in cases where it may
| be required. This included my previously licensed copy of Office XP
| Pro -- Upgrade version.
|
| When I went to restore my copy of Office I was not able to do so
| because I had failed to bring my copy of the qualifying upgrade
| product. This occurred because I had forgotten that when I had
| originally installed it, I had a copy of the qualifying product. I
| attempted to get help from a Microsoft MVP on one of the newsgroups,
| and was told the only way to install my copy of the Office Upgrade
| version was if I had access to the qualifying product.
|
| Since I had previously licensed my copy of Office XP and was
| installing it on the same system I had previously installed it on, I
| would think that Microsoft should have some means to permit me to
| reinstall it without the qualifying product. In my case, I had to
| purchase another copy of Office Pro in order to get the capability I
| had already previously purchased. This was both costly and a severe
| inconvenience.
|
| While this is certainly good for Microsoft, I must tell you that
| there is a downside as well. If there is ever a competing product
| that has reasonable compatibility with the functions provided by
| Office, I will move to that competing product in a heart beat. To
| me, this is just one more instance where Microsoft's business
| practices alienate many of its customers. I am certain that you must
| be aware that a significant percentage of your customers probably
| have feelings similar to my own.
|
|
| ----------------
| This post is a suggestion for Microsoft, and Microsoft responds to the
| suggestions with the most votes. To vote for this suggestion, click
| the "I Agree" button in the message pane. If you do not see the
| button, follow this link to open the suggestion in the Microsoft
| Web-based Newsreader and then click "I Agree" in the message pane.
|
|
http://www.microsoft.com/office/com...0a6e20929817&dg=microsoft.public.office.setup