Microsoft should let me change the version bought in error

[Bernard Gesling]

A month or two ago I ordered in error 6 copies of Microsoft Office 2003 Basic.
On realising my mistake I contacted the reseller whom we purchase new PC's
and the OEM version of office from. He informed me that he could not take
back the OEM version neither exchange it for the correct version.
I thought that since we have legitimately paid for the right number of
versions we could reasonably uninstall the loaded versions and reinstall them
onto a PC operating in our business that would not need the full facilities
of Office SBE but could rather operate quite successfully with Office Basic.
I agree wholeheartedly that Microsoft should like any business be able to
sell a product for a fair price.
It is neither fair nor reasonable for Microsoft not to take back a product
which nas been bought in error especially when the client has admitted their
fault and has no problem with Microsoft verifying to it's satisfaction that
the correct number of licenses are being used by that organisation.
Telephone support and their supervisor have repeated the policy line but the
client who is trying to use the product is left with the problem.
What do I do now?

 

[Miss Perspicacia Tick]

A month or two ago I ordered in error 6 copies of Microsoft Office
2003 Basic. On realising my mistake I contacted the reseller whom we
purchase new PC's and the OEM version of office from. He informed me
that he could not take back the OEM version neither exchange it for
the correct version.
I thought that since we have legitimately paid for the right number of
versions we could reasonably uninstall the loaded versions and
reinstall them onto a PC operating in our business that would not
need the full facilities of Office SBE but could rather operate quite
successfully with Office Basic. I agree wholeheartedly that Microsoft
should like any business be able to sell a product for a fair price.
It is neither fair nor reasonable for Microsoft not to take back a
product which nas been bought in error especially when the client has
admitted their fault and has no problem with Microsoft verifying to
it's satisfaction that the correct number of licenses are being used
by that organisation. Telephone support and their supervisor have
repeated the policy line but the client who is trying to use the
product is left with the problem.
What do I do now?

Why should anyone offer you an exchange when it's *YOUR* fault?! Maybe you
should invest in a dictionary and look up the word 'basic' as you don't
appear to know what i means.

And no, you can't use them on any other systems. They are OEM - and may only
be used on the systems they were shipped with. Read the EULA.

 

[Milly Staples [MVP - Outlook]]

Your issue is with the OEM, not Microsoft. If the OEM refused to take the
software back, would the OEM apply the costs of the software to the higher
costs of the Small Business package?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.


After furious head scratching, Bernard Gesling <Bernard
(e-mail address removed)> asked this group:

| A month or two ago I ordered in error 6 copies of Microsoft Office
| 2003 Basic. On realising my mistake I contacted the reseller whom we
| purchase new PC's and the OEM version of office from. He informed me
| that he could not take back the OEM version neither exchange it for
| the correct version.
| I thought that since we have legitimately paid for the right number of
| versions we could reasonably uninstall the loaded versions and
| reinstall them onto a PC operating in our business that would not
| need the full facilities of Office SBE but could rather operate quite
| successfully with Office Basic. I agree wholeheartedly that Microsoft
| should like any business be able to sell a product for a fair price.
| It is neither fair nor reasonable for Microsoft not to take back a
| product which nas been bought in error especially when the client has
| admitted their fault and has no problem with Microsoft verifying to
| it's satisfaction that the correct number of licenses are being used
| by that organisation. Telephone support and their supervisor have
| repeated the policy line but the client who is trying to use the
| product is left with the problem.
| What do I do now?