Did you ever come up with a fix for this problem? I am experiencing the same thing with a PDF generated on a Windows computer. When i print the PDF from my Mac (or any of the three others that I have tested) the "o" characters disappears. This also happens if I try to create a new PDF from the print dialogue window in Preview. If I highlight the missing "o" character from the new PDF created throug Preview and copy it to Text Edit it reappears in Text Edit.
The font used in this PDF is Arial.
John McGhie wrote:
Hi:We're struggling with this problem because we are not entirely sure what
06-Dec-09
Hi
We're struggling with this problem because we are not entirely sure what th
cause is. There are four likely causes
1) Bug in OS
2) Bug in Wor
3) Bug in the FontManage
4) Bug in the font itself
To find it, we need to go through a process of elimination. My system i
fully up-to-date and I have ALL the fonts in a single folder and NONE of m
fonts are disabled. I do not get the problem: I have never seen it
This is the approach I would take
1) Run Apple Software Update and install all possible updates. Kee
running it until it tells you there are no more updates
Because when you run an Update Manager, it can only show you the update
your system qualifies for: if you put in those updates, your system may the
qualify for more updates and it will show you those, and so on. You ma
have to run Software Update three times to get them all..
2) Do the same with Microsoft Update (Help>Check for Updates... From Word)
Again, run it more than once, until offers no more
3) MOVE all of your fonts (ALL of them!!) into a single font folder.
suggest /Library/Fonts, but you can use any font folder you like provide
there is only one
Note: The OS X System uses a font folder at /System/Library/Fonts. Sta
out of there and do not alter the content of that folder or you will brea
your system
4) Now run FontBook and ENABLE all of your fonts for all applications (an
leave them that way!). I have a private suspicion that the presence o
disabled fonts on the system causes this bug..
5) Now, in FontBook, Resolve any duplicates you have. If there are an
duplicates on the system, you will continue to get random rubbish
6) Now re-start your system. This is essential for the changes you jus
made to work. This must be a "Power-off restart" to force OS X to clean ou
its font cache. Shut the computer down, turn the power off, wait 6
seconds, and bring it back up again
Now check: The problem may have gone away. If it has not, you need t
painstakingly replace the fonts that are bad. Chances are, you have ol
versions of the fonts in there that are not compatible with OS X for som
reason
In making your decision, I would favour fonts provided by Apple with OS X
then fonts provided by Microsoft with Office 2008, then "the rest"
Apple fonts from OS 9 will be too old and may have this problem. Fonts fro
other vendors labelled as "Apple Macintosh fonts" may cause this problem
Modern (OS 10.6...) Macs use exactly the same fonts as PCs do, and do no
perform well with old-style "Macintosh" fonts :-
Best I can do: Hope this help
On 6/12/09 1:41 PM, in articl
(e-mail address removed), "OffBroadway
-
The email below is my business email -- Please do not email me about foru
matters unless I ask you to; or unless you intend to pay
John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer
McGhie Information Engineering Pty Ltd
Previous Posts In This Thread:
Missing characters in PDF saved from Microsoft Word on Mac
I believe this happened after upgrading to Snow Leopard, as I checked some of my previous documents (before the upgrade) where a document was saved both in .docx and .pdf formats were fine. I just found out these two days that when I save Word document in PDF, whether using "Save as..." or "Print", some of the characters are missing in the PDF document, whereas it is fine in the original Word Document. Anyone has this problem? Appreciate your assistance
---
frmsrcurl:
http://msgroups.net/microsoft.public.mac.office.word/
Sounds like you may be missing updates for either Snow Leopard or Word.
Sounds like you may be missing updates for either Snow Leopard or Word.
Check for updates from both Apple and Microsoft.
We had some reports of that, but I believe it was resolved a couple of
updates ago.
Cheers
<JoeC> wrote:
--
The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!
John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:
[email protected]
Hi John,Thanks for the reply.
Hi John,
Thanks for the reply. However, having updated to the latest, Snow Leopard 10.6.2 and Microsoft Word 2008 for Mac, Version 12.1.0 (080409), what I have encountered i.e. missing characters, still persists. To be more specific, I have document with Times New Roman font as well as Pali Times Fonts. In Word, everything is fine, but saved as PDF, or print to PDF, all the "o" in Pali font are missing.
Any idea?
---
frmsrcurl:
http://msgroups.net/microsoft.publi...cters-in-PDF-saved-from-Microsoft-Word-on-Mac
Hi Joe:The next step is to fire up FontBook, click on All Fonts, then
Hi Joe:
The next step is to fire up FontBook, click on All Fonts, then "Resolve
Duplicates".
If there are duplicates of fonts (or OS X thinks there are...) you can get
strange problems.
Hope this helps
<JoeC> wrote:
--
The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!
John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:
[email protected]
Hi John,Thanks for the advise.
Hi John,
Thanks for the advise. My system does not have duplicate fonts, the option is "greyed" out when I tried to follow your advise. I have also recently updated the Office to 12.2.3, unfortunately, the problem I encountered still persists. Any idea?
Regards
Joe
---
frmsrcurl:
http://msgroups.net/microsoft.publi...cters-in-PDF-saved-from-Microsoft-Word-on-Mac
Hi Joe:Good news and bad news...
Hi Joe:
Good news and bad news...
The good news is that if Resolve Duplicates is greyed out, then there are no
duplicates
The bad news is that I have not a clue.
You better email me a small sample document that demonstrates the problem
and a PDF you made from it so I can see what is going on. Email address in
the .sig
Cheers
"JoeC" <JoeC> wrote:
--
The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!
John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:
[email protected]
Joe did email me a file, and I can see the problem.
Joe did email me a file, and I can see the problem.
But on my system it does not happen, either with Joe's file or mine.
I do remember we had this "missing characters" issue early in 2008's release
cycle. It was fixed by an update, but I cannot remember which one, nor
whether it was an Apple or a Microsoft update.
Anyone remember?
Cheers
On 5/12/09 1:48 PM, in article C740153D.55D7%
[email protected], "John McGhie"
http://msgroups.net/microsoft.public.mac.office.word/Missing-characters-in-PD>>
F
--
The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!
John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:
[email protected]
I have exactly this problem, but it happens in other apps besides Word.
I have exactly this problem, but it happens in other apps besides Word. In
fact, if you Quick Look the font, you will find the "o" missing also. Or at
least it does on my setup. Can you check?
I would love to fix this, since I have many documents that use the font (in
my case, Berkeley).
:
Hi:We're struggling with this problem because we are not entirely sure what
Hi:
We're struggling with this problem because we are not entirely sure what the
cause is. There are four likely causes:
1) Bug in OS X
2) Bug in Word
3) Bug in the FontManager
4) Bug in the font itself.
To find it, we need to go through a process of elimination. My system is
fully up-to-date and I have ALL the fonts in a single folder and NONE of my
fonts are disabled. I do not get the problem: I have never seen it.
This is the approach I would take:
1) Run Apple Software Update and install all possible updates. Keep
running it until it tells you there are no more updates.
Because when you run an Update Manager, it can only show you the updates
your system qualifies for: if you put in those updates, your system may then
qualify for more updates and it will show you those, and so on. You may
have to run Software Update three times to get them all...
2) Do the same with Microsoft Update (Help>Check for Updates... From Word).
Again, run it more than once, until offers no more.
3) MOVE all of your fonts (ALL of them!!) into a single font folder. I
suggest /Library/Fonts, but you can use any font folder you like provided
there is only one!
Note: The OS X System uses a font folder at /System/Library/Fonts. Stay
out of there and do not alter the content of that folder or you will break
your system!
4) Now run FontBook and ENABLE all of your fonts for all applications (and
leave them that way!). I have a private suspicion that the presence of
disabled fonts on the system causes this bug...
5) Now, in FontBook, Resolve any duplicates you have. If there are any
duplicates on the system, you will continue to get random rubbish!
6) Now re-start your system. This is essential for the changes you just
made to work. This must be a "Power-off restart" to force OS X to clean out
its font cache. Shut the computer down, turn the power off, wait 60
seconds, and bring it back up again.
Now check: The problem may have gone away. If it has not, you need to
painstakingly replace the fonts that are bad. Chances are, you have old
versions of the fonts in there that are not compatible with OS X for some
reason.
In making your decision, I would favour fonts provided by Apple with OS X,
then fonts provided by Microsoft with Office 2008, then "the rest".
Apple fonts from OS 9 will be too old and may have this problem. Fonts from
other vendors labelled as "Apple Macintosh fonts" may cause this problem!
Modern (OS 10.6...) Macs use exactly the same fonts as PCs do, and do not
perform well with old-style "Macintosh" fonts
Best I can do: Hope this helps
On 6/12/09 1:41 PM, in article
(e-mail address removed), "OffBroadway"
--
The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!
John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
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