Missing internet headers in forwarded messages

[gcastrop]

Hi all,

I've been around this issue since the release of Microsoft Outloolk
2003...
When I forward a message as attachment, the attached message is sent
without all the internet headers like "Received:", "Return-Path:", etc.
As a system administrator, I need to receive all information from the
e-mails to help customers in their issues with spam and other common
e-mail problems, so this is not a trivial question.
I didn't find any configuration parameter inside Outlook to activate
this, and not sending the headers is not an option to me. I could live
without the Message-ID, but I need everything else in the headers to be
available so I can analyze the whole e-mail correctly.
...And no, I will not ask users to go to "Properties" menu and
copy-paste their internet headers for every single message they receive
and I need to check. They MUST be able to forward the entire e-mail
message as an attachment and I MUST get the entire message as any other
e-mail client in the world does.
Is there any way to fix this?

Best regards,
Gustavo Castro Puig
gcastrop _at_ gmail _dot_ com

 

[Diane Poremsky [MVP]]

Not within Outlook. Utilities, such as Pocketknife peek, make it easy for
the user to copy the header to paste into the body, or you could write a
macro to do it.

 

[gcastrop]

Diane,

Thanks for your quick response.
So, it seems I will need to add another software to make Outlook send
the headers all other e-mail clients send by default. That's almost
insane... It's almost like adding a new key to my keyboard to add a
feature all other keyboards already have (even the "free" (as in "free
beer") keyboards)!
Using a macro will be almost as annoying as copy-pasting manually,
not to mention I have to create the macro in every computer our
customers have.
Well, may be a good time to change their e-mail client!

Again, thank you!

Gustavo Castro Puig.
gcastrop _at_ gmail _dot_ com

Diane Poremsky [MVP] ha escrito: