Missing Rules


C

Carl Thoreson

I have a client who says he attempted to set up a rule to copy message from
specific senders to a specific folder. However, the rule apparently never
worked as a much wider range of message from many other senders are also
copied to the folder.

What the problem is now, however, is that I cannot find the rule! It does
not show up under rules and alerts, but clearly there must still be a rule,
as messages continue to show up in the folder he specified. The only rule
that shows up in Rules and Alerts is a rule to "Clear categories on mail
(recommended)"

Can anyone provide any ideas as to how I can find this rule? Are the
parameters for the rule stored in the registry or some sort of file I can
access?

He claims that he used to have many other rules also, but I can only see the
one rule.

He is using Pop3 mail with a PST file.

Any help or ideas is appreciated.

Thanks,

Carl
 
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D

Diane Poremsky [MVP]

Version of Outlook? Was the rule created using this version or did he create
them in an older version then upgrade?

--
Diane Poremsky [MVP - Outlook]



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