More contact issues

[John Baumann]

Recently, I ran some temp file cleaners on a few of the office computers
here. I was unaware at the time, but one of them cleared out the list of
addresses that usually appears when you start to write who your e-mail is
to. Anyhow, we are running an exchange server, with exchange usernames setup
as follows - jsmith and our public e-mail accounts would be
(e-mail address removed) . When writing an e-mail, the to field is filled out as
the internet e-maill address, but after leaving the To field, it defaults
over to the exchange e-mail. I noticed that this problem will fix after
manually selecting the address and writing an e-mail to them, but i'm sure
you can see where this would be a problem. Is there a setting i'm
overlooking somewhere?

 

[F. H. Muffman]

Recently, I ran some temp file cleaners on a few of the office computers
here. I was unaware at the time, but one of them cleared out the list of
addresses that usually appears when you start to write who your e-mail is
to. Anyhow, we are running an exchange server, with exchange usernames
setup as follows - jsmith and our public e-mail accounts would be
(e-mail address removed) . When writing an e-mail, the to field is filled out as
the internet e-maill address, but after leaving the To field, it defaults
over to the exchange e-mail. I noticed that this problem will fix after
manually selecting the address and writing an e-mail to them, but i'm sure
you can see where this would be a problem. Is there a setting i'm
overlooking somewhere?

Ok, maybe I'm dense, but, I can't see where this would be a problem.
(e-mail address removed) isn't the smtp address on the exchange mailbox?

But, walk me through this step by step.

What are you typing in the To field?
Is anything appearing for the list of addresses you've mailed previously?
If no, which I would expect since you said the remembered adress list is
empty, how do you get it to change to (e-mail address removed)? Control-K? Tab
out of the field?

 

[John Baumann]

Sorry, I had a feeling I wasn't exactly clear in my message. Morning get the
best of us =P. Basically, say I want to send an e-mail to jsmith's internet
pop3 account. I write in the e-mail address "(e-mail address removed)". When I
click or tab out of where I am typing the address, or even try to separate
addresses with ";", the address entered automatically changes to
"(e-mail address removed)", in contact form, such as John Smith. The user's
exchange e-mail address is appearing, which is, I assume why it is
defaulting to that e-mail. The problem ceases after selecting the user's
e-mail from the contact list and writing them an e-mail. The problem with
this is that we have a lot of users, all with that type of same name setup.

 

[F. H. Muffman]

Sorry, I had a feeling I wasn't exactly clear in my message. Morning get
the best of us =P. Basically, say I want to send an e-mail to jsmith's
internet pop3 account. I write in the e-mail address
"(e-mail address removed)". When I click or tab out of where I am typing the
address, or even try to separate addresses with ";", the address entered
automatically changes to "(e-mail address removed)", in contact form, such as
John Smith. The user's exchange e-mail address is appearing, which is, I
assume why it is defaulting to that e-mail. The problem ceases after
selecting the user's e-mail from the contact list and writing them an
e-mail. The problem with this is that we have a lot of users, all with
that type of same name setup.

Ok.

So you type in (e-mail address removed) and it resolves to the Exchange address,
where you can double click on it and see all the Exchange Global Address
List Contact Details (as opposed to an Outlook Contact Form)?

There's only reason I can come up with that that would happen and that's
(e-mail address removed) is listed as an email address on the account. Easy
enough to check, assuming the Exchange GAL Contact Details are what comes
up... Just pull up the E-mail Addresses tab and see if (e-mail address removed)
is listed there.

Now, if it isn't the Exchange GAL Contact Details, do you have a contact
defined for jsmith?

 

[John Baumann]

You were certainly correct about the e-mail address appearing under the
exchange users account. I have modified the accounts, but the old addresses
are still appearing in outlook. I understand this is an exchange question,
but is there a command I can use to manually update this? If not, about how
long would it be before it updates itself?

 

[F. H. Muffman]

You were certainly correct about the e-mail address appearing under the
exchange users account. I have modified the accounts, but the old
addresses are still appearing in outlook. I understand this is an exchange
question, but is there a command I can use to manually update this? If
not, about how long would it be before it updates itself?

They are appearing *where* in Outlook? On the properties of the user in the
GAL?

 

[John Baumann]

Yes, if I double click their name in Outlook to bring up the properties
window. They went away after 24 hours or so, cached mode I think. I've got
some fun times ahead with configuring Exchange now. The company I work for
wants on demand mail access, but nobody can seem to figure out the
difference between sending an e-mail through the ISP and Exchange ?.?' Thank
you for all your help Muffman!