MS Office, De-activation

[Badger bob]

I have a new copy of MS Office which I registered on the Microsoft website
and it worked fine for the first day, but after around 24 hours the "File
New", "File Save" (and others) have now been disabled (grayed out). This
applies to MS Word, Excel, PowerPoint and Outlook.
It would appear that the product has deactivated itself!
Uninstalling and reinstalling does not help.
It's a legitimate copy and having paid my money, I don't want to call a
premium rate support number to put it right.
Any suggestions most appreciated

 

[Gordon]

I have a new copy of MS Office which I registered on the Microsoft
website and it worked fine for the first day, but after around 24
hours the "File New", "File Save" (and others) have now been disabled
(grayed out). This applies to MS Word, Excel, PowerPoint and Outlook.
It would appear that the product has deactivated itself!
Uninstalling and reinstalling does not help.
It's a legitimate copy and having paid my money, I don't want to call
a premium rate support number to put it right.
Any suggestions most appreciated

When you say you "registered" your copy, you do know that "registration" and
"activation" are two COMPLETELY different things? You MUST Activate your
product to use it, "registration" is totally voluntary, and for a home user
is not worth the trouble!

 

[Don MI]

I have a new copy of MS Office which I registered on the Microsoft website
and it worked fine for the first day, but after around 24 hours the "File
New", "File Save" (and others) have now been disabled (grayed out). This
applies to MS Word, Excel, PowerPoint and Outlook.
It would appear that the product has deactivated itself!
Uninstalling and reinstalling does not help.
It's a legitimate copy and having paid my money, I don't want to call a
premium rate support number to put it right.
Any suggestions most appreciated

A little more.

Open any Office 2003 application and go to the Help menu and click on
Activate Product. If your Office is already Activated, you will receive a
message telling you so, else the Activation process will start. I think {
but am not sure} that the same is true of Office XP.

Don

 

[Badger bob]

Thanks for the response Don.

I have tried this, but absolutely nothing happens (no dialog box appears
with any message, nor any attempt to connect to a web site for activation -
even when on-line). Very Strange!

Badger Bob

 

[garfield-n-odie]

See http://support.microsoft.com/?kbid=823527 "Activation Wizard does not
start in Office 2003".

 

[Greg Ro]

Thanks for the response Don.

I have tried this, but absolutely nothing happens (no dialog box appears
with any message, nor any attempt to connect to a web site for activation -
even when on-line). Very Strange!

Badger Bob

Close office including the office shortcut bar.
Make sure no other office is running

Now open word.
The activation wizard should pop-up
Activate it.

Otherwise,
Where did you get the office version?

Greg Ro

 

[Sarah Balfour]

Close office including the office shortcut bar.
Make sure no other office is running

Now open word.
The activation wizard should pop-up
Activate it.

Otherwise,
Where did you get the office version?

Greg Ro

Once again Greg, you have proved yourself the Andrew the Eejit of Office.
There is no OSB in any version that requires activation!

 

[Greg Ro]

..

There is no OSB in any version that requires activation!

What osb?

Sorry. I am not good with abbreviations.


Greg Ro

 

[Paul Ballou]

Office Shortcut Bar

--
Paul Ballou
MVP Office
http://office.microsoft.com/home
http://www.freeserifsoftware.com/
http://www.ballousgiftshop.com

Life would be easier if we could view the source code

 

[Paul Ballou]

Sarah

There is no OSB in any version that requires activation!

======================================
Office XP has the OSB and required activation
--
Paul Ballou
MVP Office
http://office.microsoft.com/home
http://www.freeserifsoftware.com/
http://www.ballousgiftshop.com

Life would be easier if we could view the source code

 

[Greg Ro]

Once again Greg, you have proved yourself the Andrew the Eejit of Office.
There is no OSB in any version that requires activation!

Actual you are incorrect. Now that Paul answered my question.
garfield-n-odie is actually the correct way to go.

I know from other programs. If the program get confused. Close all
program related to that application. Then reopen it. I just thought
if you closed everything related to office and open just word might
trigger the activation wizard.

Greg Ro

 

[Badger bob]

Thanks for your help and suggestions to date, but still no luck...

I removed Opa11.dat and reinstalled MS Office, but still no activation
wizard and still nothing when I click "Activate Product" in any of the
applications.

In response to one of the other questions, the PC is about 5 months old and
came with a trial version of MS Office 2003, which I didn't actually use as I
wanted to use Access so its also had Office 97 Pro installed. This version is
Student and Teacher brought from the computer OEM.

Thanks
Badger Bob

Badger Bob

 

[garfield-n-odie]

Did you remove the trial version of Office 2003 before you
installed Office 97? Microsoft recommends that when running
multiple versions of Office on one computer, the versions should
be installed in order from oldest to newest.

 

[Badger bob]

In short, the answer is "no" (oops!). I didn't even start it up, as I wanted
to crack on and use MS Access.