MS Word Closes upon Restoring..

[Matt Callaghan]

Hello.
I was directed to this newsgroup for support.
I hope someone can help.

Here is my problem

I have installed Microsoft Office XP with Frontpage.

Specifically, with Word, ...
if I have one or more word windows open at the same time,
and minimize any one of them to the taskbar....
then, when I try to re-open it (restore, or, maximize),
it CLOSES the entire program. No error, just closes Word
completely. Then upon re-opening word, it tries to
recover saved documents and such...

Please, this is not good, as data is continuously being
losed...

I have already done the following
Uninstalled Office. Deleted Folder. Removed all KEYS in
the registry pertaining to "office".
Then did a full install again..

I have attempted to install ServicePack 1, however it
gives an error regarding the following file:
pt632.tmp.

Does any1 have any suggestions or know of a fix for this
strange 'closing' problem?
Perhaps the new updates fix it..if so, then, maybe a fix
for the following error when i try to install SP1
"error 1328. Error applying patch to file
c:/config.msi/pt632.tmp."

Thank you for your time.
Matt Callaghan

 

[Suzanne S. Barnhill]

Here's what Office MVP Beth Melton has to say about this problem:

As strange as it may sound I suspect you've encountered a bug in
Handwriting Recognition. Try the following:

- Open your Control Panel
- Open Regional and Language Settings
- Select the Language tab
- Click Details
- Remove Handwriting Recognition

If you need the service you can install it again after you've removed
it and verified Word no longer ends when you attempt to Restore a
document window.


--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Matt Callaghan]

Hey Thank you! It worked!
That is crazy.

So, if I re-install the service, will I get the errors
again?....
I do not need the service now, but perhaps someday I
might..

 

[Beth Melton]

Hi Matt,

I reinstalled Handwriting Recognition after discovering it was the
problem in an attempt to duplicate the error. So far it hasn't cropped
up yet and it's been a few months now.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~
Beth Melton

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/