Multiple Activation Issue

T

Toby Reeves

Our technician accidentally shipped an OEM Office Small Business 2007 to
Client A , which should have gone to a different client, Client B.

Client A's user, not knowing what they ordered, activated Office. Client A's
IT manager called and wondered why Office was shipped with the system. Client
A's IT manager uninstalled Office and shipped the plastic case which includes
the Product Key back to us.

Question: we have the plastic case and Product Key that we would like to
ship to the correct client, Client B. How can we initiate resetting that
Product Key to avoid licensing issues with microsoft?
 
T

Toby Reeves

Well, I can call Microsoft, but finding a phone number is difficult, and we
are a partner. Does anyone have a procedure on this? Thanks.
 
J

JoAnn Paules

Start here:

Call Support Customer Care:
1-800-936-3500 (U.S. and Canada Only)


--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


Toby Reeves said:
yes, in the US

JoAnn Paules said:
Are you located in the US?

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


Toby Reeves said:
Well, I can call Microsoft, but finding a phone number is difficult,
and
we
are a partner. Does anyone have a procedure on this? Thanks.

:

Someone will have to call Microsoft on this one - and it will probably
be
Client B. I assume you'd rather Client B not know about the snafu?

--

JoAnn Paules
Microsoft MVP - Publisher

How to ask a question
http://support.microsoft.com/kb/555375



Our technician accidentally shipped an OEM Office Small Business
2007
to
Client A , which should have gone to a different client, Client B.

Client A's user, not knowing what they ordered, activated Office.
Client
A's
IT manager called and wondered why Office was shipped with the
system.
Client
A's IT manager uninstalled Office and shipped the plastic case which
includes
the Product Key back to us.

Question: we have the plastic case and Product Key that we would
like
to
ship to the correct client, Client B. How can we initiate resetting
that
Product Key to avoid licensing issues with microsoft?
Click to expand...
Click to expand...
Click to expand...
 

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