My address book doesn't have the same info as contacts

[renae]

When I look at my contacts through Outllok 07, I see all information. When I
look in the address book, most of the email addresses and additional
information is missing. I don't know how to make them sync up. I have the
address book set to look at Contacts. The names are there, just not the email
address. What can I do?

 

[Russ Valentine [MVP-Outlook]]

Verify that you have the Outlook Address Book Service displaying the correct
Contacts Folder and tell us how you did.

 

[renae]

Verify that you have the Outlook Address Book Service displaying the correct
Contacts Folder and tell us how you did.
--
Russ Valentine
[MVP-Outlook]

When I look at my contacts through Outllok 07, I see all information. When
I
look in the address book, most of the email addresses and additional
information is missing. I don't know how to make them sync up. I have the
address book set to look at Contacts. The names are there, just not the
email
address. What can I do?

When I display the adress book, I look at the drop down on the top left and
select Contact folder which is a sub folder of the Outlook Address book.

 

[Russ Valentine [MVP-Outlook]]

That does not mean it is the correct folder. If it were, it would display
every valid, resolved electronic address in that folder, which you claim it
does not. Tell us the rest of the story of how you created this folder and
configured the Outlook Address Book Service in this profile. Tell us what
does not display that you think should.
--
Russ Valentine
[MVP-Outlook]

Verify that you have the Outlook Address Book Service displaying the
correct
Contacts Folder and tell us how you did.
--
Russ Valentine
[MVP-Outlook]

When I look at my contacts through Outllok 07, I see all information.
When
I
look in the address book, most of the email addresses and additional
information is missing. I don't know how to make them sync up. I have
the
address book set to look at Contacts. The names are there, just not the
email
address. What can I do?

When I display the adress book, I look at the drop down on the top left
and
select Contact folder which is a sub folder of the Outlook Address book.

 

[Brian Tillman]

When I display the adress book, I look at the drop down on the top
left and select Contact folder which is a sub folder of the Outlook
Address book.

In addition to what Russ asks, when you examine a contact in the Contacts
folder that doesn't appear in the address book, is that contact's email
address underlined?

 

[Renae]

So, just to be clear. This used to work fine. I have been using Outlook for
many years. I updated to Office 07 a few months ago I don't know if this is a
result as I don't use the address book very much. I usually use my contacts
folder to view contacts. I recently wanted to make a distribution list, so I
went to the address book and saw that most of my names were missing their
email addresses although they display fine in contacts. Everything in the
contacts folder looks fine, only in the address book no email addresses.
There are a few that display and I think they are emails that I have recently
added. I think it may have been a result of the update. I have hundreds of
contacts and in the address book I have about 6 email addresses.

When I updated, I did not change anything. All that displays in the address
book is the person's name.
I didn't specifically set up anything. When I look at the options, it says
it is using my outlook contacts. What specifically would you like me to
check?

That does not mean it is the correct folder. If it were, it would display
every valid, resolved electronic address in that folder, which you claim it
does not. Tell us the rest of the story of how you created this folder and
configured the Outlook Address Book Service in this profile. Tell us what
does not display that you think should.
--
Russ Valentine
[MVP-Outlook]

Verify that you have the Outlook Address Book Service displaying the
correct
Contacts Folder and tell us how you did.
--
Russ Valentine
[MVP-Outlook]
When I look at my contacts through Outllok 07, I see all information.
When
I
look in the address book, most of the email addresses and additional
information is missing. I don't know how to make them sync up. I have
the
address book set to look at Contacts. The names are there, just not the
email
address. What can I do?

When I display the adress book, I look at the drop down on the top left
and
select Contact folder which is a sub folder of the Outlook Address book.

 

[Gordon]

So, just to be clear. This used to work fine. I have been using Outlook
for
many years. I updated to Office 07 a few months ago I don't know if this
is a
result as I don't use the address book very much.

And in fact the addressbook is just a view of Contacts....used when you are
composing an email.

I usually use my contacts folder to view contacts. I recently wanted to
make a distribution list, so I
went to the address book

You don't make a D/L in the Addressbook - see above, You open Contacts and
do New-Distribution list.

 

[Russ Valentine [MVP-Outlook]]

Bingo. I knew there was more to this story. If you did an in place upgrade
of Outlook, you have a corrupt profile. You must create a new Outlook
profile from scratch, connect it to your previous data file, and configure
the Outlook Address Book service.
--
Russ Valentine
[MVP-Outlook]

So, just to be clear. This used to work fine. I have been using Outlook
for
many years. I updated to Office 07 a few months ago I don't know if this
is a
result as I don't use the address book very much. I usually use my
contacts
folder to view contacts. I recently wanted to make a distribution list, so
I
went to the address book and saw that most of my names were missing their
email addresses although they display fine in contacts. Everything in the
contacts folder looks fine, only in the address book no email addresses.
There are a few that display and I think they are emails that I have
recently
added. I think it may have been a result of the update. I have hundreds of
contacts and in the address book I have about 6 email addresses.

When I updated, I did not change anything. All that displays in the
address
book is the person's name.
I didn't specifically set up anything. When I look at the options, it says
it is using my outlook contacts. What specifically would you like me to
check?

That does not mean it is the correct folder. If it were, it would display
every valid, resolved electronic address in that folder, which you claim
it
does not. Tell us the rest of the story of how you created this folder
and
configured the Outlook Address Book Service in this profile. Tell us what
does not display that you think should.
--
Russ Valentine
[MVP-Outlook]

:

Verify that you have the Outlook Address Book Service displaying the
correct
Contacts Folder and tell us how you did.
--
Russ Valentine
[MVP-Outlook]
When I look at my contacts through Outllok 07, I see all
information.
When
I
look in the address book, most of the email addresses and additional
information is missing. I don't know how to make them sync up. I
have
the
address book set to look at Contacts. The names are there, just not
the
email
address. What can I do?

When I display the adress book, I look at the drop down on the top left
and
select Contact folder which is a sub folder of the Outlook Address
book.

 

[Brian Tillman]

So, just to be clear. This used to work fine. I have been using
Outlook for many years. I updated to Office 07 a few months ago I
don't know if this is a result as I don't use the address book very
much. I usually use my contacts folder to view contacts.

Did you import those contacts by chance?

 

[renae]

I did that, when you do, you still get the address book when you click
"select memebers" no email address appear.

 

[renae]

I'm not sure of how to do that. Should I remove Outlook and reinstall?

Bingo. I knew there was more to this story. If you did an in place upgrade
of Outlook, you have a corrupt profile. You must create a new Outlook
profile from scratch, connect it to your previous data file, and configure
the Outlook Address Book service.
--
Russ Valentine
[MVP-Outlook]

So, just to be clear. This used to work fine. I have been using Outlook
for
many years. I updated to Office 07 a few months ago I don't know if this
is a
result as I don't use the address book very much. I usually use my
contacts
folder to view contacts. I recently wanted to make a distribution list, so
I
went to the address book and saw that most of my names were missing their
email addresses although they display fine in contacts. Everything in the
contacts folder looks fine, only in the address book no email addresses.
There are a few that display and I think they are emails that I have
recently
added. I think it may have been a result of the update. I have hundreds of
contacts and in the address book I have about 6 email addresses.

When I updated, I did not change anything. All that displays in the
address
book is the person's name.
I didn't specifically set up anything. When I look at the options, it says
it is using my outlook contacts. What specifically would you like me to
check?

That does not mean it is the correct folder. If it were, it would display
every valid, resolved electronic address in that folder, which you claim
it
does not. Tell us the rest of the story of how you created this folder
and
configured the Outlook Address Book Service in this profile. Tell us what
does not display that you think should.
--
Russ Valentine
[MVP-Outlook]


:

Verify that you have the Outlook Address Book Service displaying the
correct
Contacts Folder and tell us how you did.
--
Russ Valentine
[MVP-Outlook]
When I look at my contacts through Outllok 07, I see all
information.
When
I
look in the address book, most of the email addresses and additional
information is missing. I don't know how to make them sync up. I
have
the
address book set to look at Contacts. The names are there, just not
the
email
address. What can I do?

When I display the adress book, I look at the drop down on the top left
and
select Contact folder which is a sub folder of the Outlook Address
book.

 

[Russ Valentine [MVP-Outlook]]

No. That won't help at all. Create a new profile. Make sure you take note of
the name and location of your current data file before you do:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003

Open your data file in the new profile and set it as your default. Then
configure your Outlook Address Book Service:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]

I'm not sure of how to do that. Should I remove Outlook and reinstall?

Bingo. I knew there was more to this story. If you did an in place
upgrade
of Outlook, you have a corrupt profile. You must create a new Outlook
profile from scratch, connect it to your previous data file, and
configure
the Outlook Address Book service.
--
Russ Valentine
[MVP-Outlook]

So, just to be clear. This used to work fine. I have been using Outlook
for
many years. I updated to Office 07 a few months ago I don't know if
this
is a
result as I don't use the address book very much. I usually use my
contacts
folder to view contacts. I recently wanted to make a distribution list,
so
I
went to the address book and saw that most of my names were missing
their
email addresses although they display fine in contacts. Everything in
the
contacts folder looks fine, only in the address book no email
addresses.
There are a few that display and I think they are emails that I have
recently
added. I think it may have been a result of the update. I have hundreds
of
contacts and in the address book I have about 6 email addresses.

When I updated, I did not change anything. All that displays in the
address
book is the person's name.
I didn't specifically set up anything. When I look at the options, it
says
it is using my outlook contacts. What specifically would you like me to
check?

:

That does not mean it is the correct folder. If it were, it would
display
every valid, resolved electronic address in that folder, which you
claim
it
does not. Tell us the rest of the story of how you created this folder
and
configured the Outlook Address Book Service in this profile. Tell us
what
does not display that you think should.
--
Russ Valentine
[MVP-Outlook]


:

Verify that you have the Outlook Address Book Service displaying
the
correct
Contacts Folder and tell us how you did.
--
Russ Valentine
[MVP-Outlook]
When I look at my contacts through Outllok 07, I see all
information.
When
I
look in the address book, most of the email addresses and
additional
information is missing. I don't know how to make them sync up. I
have
the
address book set to look at Contacts. The names are there, just
not
the
email
address. What can I do?

When I display the adress book, I look at the drop down on the top
left
and
select Contact folder which is a sub folder of the Outlook Address
book.

 

[renae]

O, I set up a new profile, I just can't figure out how to get it to use the
existing .pst file.

No. That won't help at all. Create a new profile. Make sure you take note of
the name and location of your current data file before you do:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003

Open your data file in the new profile and set it as your default. Then
configure your Outlook Address Book Service:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]

I'm not sure of how to do that. Should I remove Outlook and reinstall?

Bingo. I knew there was more to this story. If you did an in place
upgrade
of Outlook, you have a corrupt profile. You must create a new Outlook
profile from scratch, connect it to your previous data file, and
configure
the Outlook Address Book service.
--
Russ Valentine
[MVP-Outlook]
So, just to be clear. This used to work fine. I have been using Outlook
for
many years. I updated to Office 07 a few months ago I don't know if
this
is a
result as I don't use the address book very much. I usually use my
contacts
folder to view contacts. I recently wanted to make a distribution list,
so
I
went to the address book and saw that most of my names were missing
their
email addresses although they display fine in contacts. Everything in
the
contacts folder looks fine, only in the address book no email
addresses.
There are a few that display and I think they are emails that I have
recently
added. I think it may have been a result of the update. I have hundreds
of
contacts and in the address book I have about 6 email addresses.

When I updated, I did not change anything. All that displays in the
address
book is the person's name.
I didn't specifically set up anything. When I look at the options, it
says
it is using my outlook contacts. What specifically would you like me to
check?

:

That does not mean it is the correct folder. If it were, it would
display
every valid, resolved electronic address in that folder, which you
claim
it
does not. Tell us the rest of the story of how you created this folder
and
configured the Outlook Address Book Service in this profile. Tell us
what
does not display that you think should.
--
Russ Valentine
[MVP-Outlook]


:

Verify that you have the Outlook Address Book Service displaying
the
correct
Contacts Folder and tell us how you did.
--
Russ Valentine
[MVP-Outlook]
When I look at my contacts through Outllok 07, I see all
information.
When
I
look in the address book, most of the email addresses and
additional
information is missing. I don't know how to make them sync up. I
have
the
address book set to look at Contacts. The names are there, just
not
the
email
address. What can I do?

When I display the adress book, I look at the drop down on the top
left
and
select Contact folder which is a sub folder of the Outlook Address
book.

 

[renae]

Ok, I did everything... Created a new account, followed all instructions.
Still the same result. I even copied all my contacts to a new folder, told
that folder to show on Address books, chose it as the folder to use, and
still no email addresses!

No. That won't help at all. Create a new profile. Make sure you take note of
the name and location of your current data file before you do:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003

Open your data file in the new profile and set it as your default. Then
configure your Outlook Address Book Service:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]

I'm not sure of how to do that. Should I remove Outlook and reinstall?

Bingo. I knew there was more to this story. If you did an in place
upgrade
of Outlook, you have a corrupt profile. You must create a new Outlook
profile from scratch, connect it to your previous data file, and
configure
the Outlook Address Book service.
--
Russ Valentine
[MVP-Outlook]
So, just to be clear. This used to work fine. I have been using Outlook
for
many years. I updated to Office 07 a few months ago I don't know if
this
is a
result as I don't use the address book very much. I usually use my
contacts
folder to view contacts. I recently wanted to make a distribution list,
so
I
went to the address book and saw that most of my names were missing
their
email addresses although they display fine in contacts. Everything in
the
contacts folder looks fine, only in the address book no email
addresses.
There are a few that display and I think they are emails that I have
recently
added. I think it may have been a result of the update. I have hundreds
of
contacts and in the address book I have about 6 email addresses.

When I updated, I did not change anything. All that displays in the
address
book is the person's name.
I didn't specifically set up anything. When I look at the options, it
says
it is using my outlook contacts. What specifically would you like me to
check?

:

That does not mean it is the correct folder. If it were, it would
display
every valid, resolved electronic address in that folder, which you
claim
it
does not. Tell us the rest of the story of how you created this folder
and
configured the Outlook Address Book Service in this profile. Tell us
what
does not display that you think should.
--
Russ Valentine
[MVP-Outlook]


:

Verify that you have the Outlook Address Book Service displaying
the
correct
Contacts Folder and tell us how you did.
--
Russ Valentine
[MVP-Outlook]
When I look at my contacts through Outllok 07, I see all
information.
When
I
look in the address book, most of the email addresses and
additional
information is missing. I don't know how to make them sync up. I
have
the
address book set to look at Contacts. The names are there, just
not
the
email
address. What can I do?

When I display the adress book, I look at the drop down on the top
left
and
select Contact folder which is a sub folder of the Outlook Address
book.

 

[Russ Valentine [MVP-Outlook]]

Clearly you did not do what you should have. We have no idea what you did
wrong because we have no idea what you did. Tell us, or read the
instructions again and follow them. No one told you to create a new account.
At no time would you need to copy your Contacts.
--
Russ Valentine
[MVP-Outlook]

Ok, I did everything... Created a new account, followed all instructions.
Still the same result. I even copied all my contacts to a new folder, told
that folder to show on Address books, chose it as the folder to use, and
still no email addresses!

No. That won't help at all. Create a new profile. Make sure you take note
of
the name and location of your current data file before you do:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003

Open your data file in the new profile and set it as your default. Then
configure your Outlook Address Book Service:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]

I'm not sure of how to do that. Should I remove Outlook and reinstall?

:

Bingo. I knew there was more to this story. If you did an in place
upgrade
of Outlook, you have a corrupt profile. You must create a new Outlook
profile from scratch, connect it to your previous data file, and
configure
the Outlook Address Book service.
--
Russ Valentine
[MVP-Outlook]
So, just to be clear. This used to work fine. I have been using
Outlook
for
many years. I updated to Office 07 a few months ago I don't know if
this
is a
result as I don't use the address book very much. I usually use my
contacts
folder to view contacts. I recently wanted to make a distribution
list,
so
I
went to the address book and saw that most of my names were missing
their
email addresses although they display fine in contacts. Everything
in
the
contacts folder looks fine, only in the address book no email
addresses.
There are a few that display and I think they are emails that I have
recently
added. I think it may have been a result of the update. I have
hundreds
of
contacts and in the address book I have about 6 email addresses.

When I updated, I did not change anything. All that displays in the
address
book is the person's name.
I didn't specifically set up anything. When I look at the options,
it
says
it is using my outlook contacts. What specifically would you like me
to
check?

:

That does not mean it is the correct folder. If it were, it would
display
every valid, resolved electronic address in that folder, which you
claim
it
does not. Tell us the rest of the story of how you created this
folder
and
configured the Outlook Address Book Service in this profile. Tell
us
what
does not display that you think should.
--
Russ Valentine
[MVP-Outlook]


:

Verify that you have the Outlook Address Book Service displaying
the
correct
Contacts Folder and tell us how you did.
--
Russ Valentine
[MVP-Outlook]
When I look at my contacts through Outllok 07, I see all
information.
When
I
look in the address book, most of the email addresses and
additional
information is missing. I don't know how to make them sync up.
I
have
the
address book set to look at Contacts. The names are there,
just
not
the
email
address. What can I do?

When I display the adress book, I look at the drop down on the
top
left
and
select Contact folder which is a sub folder of the Outlook
Address
book.

 

[renae]

I created a new profile following the instructions on the link you sent. I
then I opened Outlook with the new profile. I set it as my default. I set
the profile to use the data file that had all my data. I looked in the
address book, nothing had changed. Since it didn't seem to work, I created a
new folder for contacts and copied my existing contacts into it, set my
address book to use the new contact folder just to see if it would change
things. It didn't. I believe I did it as you explained. I know I shouldn't
have had to copy any contacts, I was just trying to see if I could get it to
work.

Can you see that I did something wrong or forgot a step?

Clearly you did not do what you should have. We have no idea what you did
wrong because we have no idea what you did. Tell us, or read the
instructions again and follow them. No one told you to create a new account.
At no time would you need to copy your Contacts.
--
Russ Valentine
[MVP-Outlook]

Ok, I did everything... Created a new account, followed all instructions.
Still the same result. I even copied all my contacts to a new folder, told
that folder to show on Address books, chose it as the folder to use, and
still no email addresses!

No. That won't help at all. Create a new profile. Make sure you take note
of
the name and location of your current data file before you do:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003

Open your data file in the new profile and set it as your default. Then
configure your Outlook Address Book Service:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
I'm not sure of how to do that. Should I remove Outlook and reinstall?

:

Bingo. I knew there was more to this story. If you did an in place
upgrade
of Outlook, you have a corrupt profile. You must create a new Outlook
profile from scratch, connect it to your previous data file, and
configure
the Outlook Address Book service.
--
Russ Valentine
[MVP-Outlook]
So, just to be clear. This used to work fine. I have been using
Outlook
for
many years. I updated to Office 07 a few months ago I don't know if
this
is a
result as I don't use the address book very much. I usually use my
contacts
folder to view contacts. I recently wanted to make a distribution
list,
so
I
went to the address book and saw that most of my names were missing
their
email addresses although they display fine in contacts. Everything
in
the
contacts folder looks fine, only in the address book no email
addresses.
There are a few that display and I think they are emails that I have
recently
added. I think it may have been a result of the update. I have
hundreds
of
contacts and in the address book I have about 6 email addresses.

When I updated, I did not change anything. All that displays in the
address
book is the person's name.
I didn't specifically set up anything. When I look at the options,
it
says
it is using my outlook contacts. What specifically would you like me
to
check?

:

That does not mean it is the correct folder. If it were, it would
display
every valid, resolved electronic address in that folder, which you
claim
it
does not. Tell us the rest of the story of how you created this
folder
and
configured the Outlook Address Book Service in this profile. Tell
us
what
does not display that you think should.
--
Russ Valentine
[MVP-Outlook]


:

Verify that you have the Outlook Address Book Service displaying
the
correct
Contacts Folder and tell us how you did.
--
Russ Valentine
[MVP-Outlook]
When I look at my contacts through Outllok 07, I see all
information.
When
I
look in the address book, most of the email addresses and
additional
information is missing. I don't know how to make them sync up.
I
have
the
address book set to look at Contacts. The names are there,
just
not
the
email
address. What can I do?

When I display the adress book, I look at the drop down on the
top
left
and
select Contact folder which is a sub folder of the Outlook
Address
book.

 

[Russ Valentine [MVP-Outlook]]

Unclear post. Clarify what you mean by "I opened Outlook with the new
profile. I set it as my default. I set
the profile to use the data file that had all my data."
--
Russ Valentine
[MVP-Outlook]

I created a new profile following the instructions on the link you sent. I
then I opened Outlook with the new profile. I set it as my default. I set
the profile to use the data file that had all my data. I looked in the
address book, nothing had changed. Since it didn't seem to work, I created
a
new folder for contacts and copied my existing contacts into it, set my
address book to use the new contact folder just to see if it would change
things. It didn't. I believe I did it as you explained. I know I shouldn't
have had to copy any contacts, I was just trying to see if I could get it
to
work.

Can you see that I did something wrong or forgot a step?

Clearly you did not do what you should have. We have no idea what you did
wrong because we have no idea what you did. Tell us, or read the
instructions again and follow them. No one told you to create a new
account.
At no time would you need to copy your Contacts.
--
Russ Valentine
[MVP-Outlook]

Ok, I did everything... Created a new account, followed all
instructions.
Still the same result. I even copied all my contacts to a new folder,
told
that folder to show on Address books, chose it as the folder to use,
and
still no email addresses!

:

No. That won't help at all. Create a new profile. Make sure you take
note
of
the name and location of your current data file before you do:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003

Open your data file in the new profile and set it as your default.
Then
configure your Outlook Address Book Service:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
I'm not sure of how to do that. Should I remove Outlook and
reinstall?

:

Bingo. I knew there was more to this story. If you did an in place
upgrade
of Outlook, you have a corrupt profile. You must create a new
Outlook
profile from scratch, connect it to your previous data file, and
configure
the Outlook Address Book service.
--
Russ Valentine
[MVP-Outlook]
So, just to be clear. This used to work fine. I have been using
Outlook
for
many years. I updated to Office 07 a few months ago I don't know
if
this
is a
result as I don't use the address book very much. I usually use
my
contacts
folder to view contacts. I recently wanted to make a distribution
list,
so
I
went to the address book and saw that most of my names were
missing
their
email addresses although they display fine in contacts.
Everything
in
the
contacts folder looks fine, only in the address book no email
addresses.
There are a few that display and I think they are emails that I
have
recently
added. I think it may have been a result of the update. I have
hundreds
of
contacts and in the address book I have about 6 email addresses.

When I updated, I did not change anything. All that displays in
the
address
book is the person's name.
I didn't specifically set up anything. When I look at the
options,
it
says
it is using my outlook contacts. What specifically would you like
me
to
check?

:

That does not mean it is the correct folder. If it were, it
would
display
every valid, resolved electronic address in that folder, which
you
claim
it
does not. Tell us the rest of the story of how you created this
folder
and
configured the Outlook Address Book Service in this profile.
Tell
us
what
does not display that you think should.
--
Russ Valentine
[MVP-Outlook]


:

Verify that you have the Outlook Address Book Service
displaying
the
correct
Contacts Folder and tell us how you did.
--
Russ Valentine
[MVP-Outlook]
When I look at my contacts through Outllok 07, I see all
information.
When
I
look in the address book, most of the email addresses and
additional
information is missing. I don't know how to make them sync
up.
I
have
the
address book set to look at Contacts. The names are there,
just
not
the
email
address. What can I do?

When I display the adress book, I look at the drop down on the
top
left
and
select Contact folder which is a sub folder of the Outlook
Address
book.

 

[renae]

I created a new email profile following the instruction in the first link you
sent. I did everything exactly as it said.
I then launched Outlook with the new profile. Then I went to the Tools menu
and options, email account and set the Outlook to use the existing data
files. I set the existing data files as the default.
Then I closed Outlookand reopened with the new profile.. Clicked on
Contacts. From the File menu I clicked on folder properties. On the Outlook
Address book tab, the check box to use this folder for Outlook Adrdes book is
grayed out and already checked. I named the address book Contacts2 so I could
tell it apart from any existing.

I click on the address book icon to open the address book. I choose the
contacts2 address book and it looks exactly the same as it did. No email
addresses.

Unclear post. Clarify what you mean by "I opened Outlook with the new
profile. I set it as my default. I set
the profile to use the data file that had all my data."
--
Russ Valentine
[MVP-Outlook]

I created a new profile following the instructions on the link you sent. I
then I opened Outlook with the new profile. I set it as my default. I set
the profile to use the data file that had all my data. I looked in the
address book, nothing had changed. Since it didn't seem to work, I created
a
new folder for contacts and copied my existing contacts into it, set my
address book to use the new contact folder just to see if it would change
things. It didn't. I believe I did it as you explained. I know I shouldn't
have had to copy any contacts, I was just trying to see if I could get it
to
work.

Can you see that I did something wrong or forgot a step?

Clearly you did not do what you should have. We have no idea what you did
wrong because we have no idea what you did. Tell us, or read the
instructions again and follow them. No one told you to create a new
account.
At no time would you need to copy your Contacts.
--
Russ Valentine
[MVP-Outlook]
Ok, I did everything... Created a new account, followed all
instructions.
Still the same result. I even copied all my contacts to a new folder,
told
that folder to show on Address books, chose it as the folder to use,
and
still no email addresses!

:

No. That won't help at all. Create a new profile. Make sure you take
note
of
the name and location of your current data file before you do:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003

Open your data file in the new profile and set it as your default.
Then
configure your Outlook Address Book Service:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
I'm not sure of how to do that. Should I remove Outlook and
reinstall?

:

Bingo. I knew there was more to this story. If you did an in place
upgrade
of Outlook, you have a corrupt profile. You must create a new
Outlook
profile from scratch, connect it to your previous data file, and
configure
the Outlook Address Book service.
--
Russ Valentine
[MVP-Outlook]
So, just to be clear. This used to work fine. I have been using
Outlook
for
many years. I updated to Office 07 a few months ago I don't know
if
this
is a
result as I don't use the address book very much. I usually use
my
contacts
folder to view contacts. I recently wanted to make a distribution
list,
so
I
went to the address book and saw that most of my names were
missing
their
email addresses although they display fine in contacts.
Everything
in
the
contacts folder looks fine, only in the address book no email
addresses.
There are a few that display and I think they are emails that I
have
recently
added. I think it may have been a result of the update. I have
hundreds
of
contacts and in the address book I have about 6 email addresses.

When I updated, I did not change anything. All that displays in
the
address
book is the person's name.
I didn't specifically set up anything. When I look at the
options,
it
says
it is using my outlook contacts. What specifically would you like
me
to
check?

:

That does not mean it is the correct folder. If it were, it
would
display
every valid, resolved electronic address in that folder, which
you
claim
it
does not. Tell us the rest of the story of how you created this
folder
and
configured the Outlook Address Book Service in this profile.
Tell
us
what
does not display that you think should.
--
Russ Valentine
[MVP-Outlook]


:

Verify that you have the Outlook Address Book Service
displaying
the
correct
Contacts Folder and tell us how you did.
--
Russ Valentine
[MVP-Outlook]
When I look at my contacts through Outllok 07, I see all
information.
When
I
look in the address book, most of the email addresses and
additional
information is missing. I don't know how to make them sync
up.
I
have
the
address book set to look at Contacts. The names are there,
just
not
the
email
address. What can I do?

When I display the adress book, I look at the drop down on the
top
left
and
select Contact folder which is a sub folder of the Outlook
Address
book.

 

[Russ Valentine [MVP-Outlook]]

Explain "I named the address book Contacts 2." That makes no sense.
Everything will work fine when you follow the steps correctly.
--
Russ Valentine
[MVP-Outlook]

I created a new email profile following the instruction in the first link
you
sent. I did everything exactly as it said.
I then launched Outlook with the new profile. Then I went to the Tools
menu
and options, email account and set the Outlook to use the existing data
files. I set the existing data files as the default.
Then I closed Outlookand reopened with the new profile.. Clicked on
Contacts. From the File menu I clicked on folder properties. On the
Outlook
Address book tab, the check box to use this folder for Outlook Adrdes book
is
grayed out and already checked. I named the address book Contacts2 so I
could
tell it apart from any existing.

I click on the address book icon to open the address book. I choose the
contacts2 address book and it looks exactly the same as it did. No email
addresses.

Unclear post. Clarify what you mean by "I opened Outlook with the new
profile. I set it as my default. I set
the profile to use the data file that had all my data."
--
Russ Valentine
[MVP-Outlook]

I created a new profile following the instructions on the link you sent.
I
then I opened Outlook with the new profile. I set it as my default. I
set
the profile to use the data file that had all my data. I looked in the
address book, nothing had changed. Since it didn't seem to work, I
created
a
new folder for contacts and copied my existing contacts into it, set
my
address book to use the new contact folder just to see if it would
change
things. It didn't. I believe I did it as you explained. I know I
shouldn't
have had to copy any contacts, I was just trying to see if I could get
it
to
work.

Can you see that I did something wrong or forgot a step?





:

Clearly you did not do what you should have. We have no idea what you
did
wrong because we have no idea what you did. Tell us, or read the
instructions again and follow them. No one told you to create a new
account.
At no time would you need to copy your Contacts.
--
Russ Valentine
[MVP-Outlook]
Ok, I did everything... Created a new account, followed all
instructions.
Still the same result. I even copied all my contacts to a new
folder,
told
that folder to show on Address books, chose it as the folder to use,
and
still no email addresses!

:

No. That won't help at all. Create a new profile. Make sure you
take
note
of
the name and location of your current data file before you do:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003

Open your data file in the new profile and set it as your default.
Then
configure your Outlook Address Book Service:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
I'm not sure of how to do that. Should I remove Outlook and
reinstall?

:

Bingo. I knew there was more to this story. If you did an in
place
upgrade
of Outlook, you have a corrupt profile. You must create a new
Outlook
profile from scratch, connect it to your previous data file, and
configure
the Outlook Address Book service.
--
Russ Valentine
[MVP-Outlook]
So, just to be clear. This used to work fine. I have been
using
Outlook
for
many years. I updated to Office 07 a few months ago I don't
know
if
this
is a
result as I don't use the address book very much. I usually
use
my
contacts
folder to view contacts. I recently wanted to make a
distribution
list,
so
I
went to the address book and saw that most of my names were
missing
their
email addresses although they display fine in contacts.
Everything
in
the
contacts folder looks fine, only in the address book no email
addresses.
There are a few that display and I think they are emails that
I
have
recently
added. I think it may have been a result of the update. I have
hundreds
of
contacts and in the address book I have about 6 email
addresses.

When I updated, I did not change anything. All that displays
in
the
address
book is the person's name.
I didn't specifically set up anything. When I look at the
options,
it
says
it is using my outlook contacts. What specifically would you
like
me
to
check?

:

That does not mean it is the correct folder. If it were, it
would
display
every valid, resolved electronic address in that folder,
which
you
claim
it
does not. Tell us the rest of the story of how you created
this
folder
and
configured the Outlook Address Book Service in this profile.
Tell
us
what
does not display that you think should.
--
Russ Valentine
[MVP-Outlook]


:

Verify that you have the Outlook Address Book Service
displaying
the
correct
Contacts Folder and tell us how you did.
--
Russ Valentine
[MVP-Outlook]
When I look at my contacts through Outllok 07, I see all
information.
When
I
look in the address book, most of the email addresses
and
additional
information is missing. I don't know how to make them
sync
up.
I
have
the
address book set to look at Contacts. The names are
there,
just
not
the
email
address. What can I do?

When I display the adress book, I look at the drop down on
the
top
left
and
select Contact folder which is a sub folder of the Outlook
Address
book.

 

[renae]

When you look at the folder properties, you can change the name of your
address book. That's all I did by naming it Contacts 2. I named it back to
contacts, it doesn't matter. I followed the instructions exactly. This did
not fix the proplem. I am a very experienced computer user, I know what I am
doing. I even had someone else who is also an expert computer user with me
the last time I tried each and every step outlined to make sure I was
following instructions exactly. It just did not fix the problem. It is quite
baffling.
If I add an address through the address book function it appears correctly.
It shows in my contact list as well. If I add a contact to my contacts, it
does not display in the address book.

Explain "I named the address book Contacts 2." That makes no sense.
Everything will work fine when you follow the steps correctly.
--
Russ Valentine
[MVP-Outlook]

I created a new email profile following the instruction in the first link
you
sent. I did everything exactly as it said.
I then launched Outlook with the new profile. Then I went to the Tools
menu
and options, email account and set the Outlook to use the existing data
files. I set the existing data files as the default.
Then I closed Outlookand reopened with the new profile.. Clicked on
Contacts. From the File menu I clicked on folder properties. On the
Outlook
Address book tab, the check box to use this folder for Outlook Adrdes book
is
grayed out and already checked. I named the address book Contacts2 so I
could
tell it apart from any existing.

I click on the address book icon to open the address book. I choose the
contacts2 address book and it looks exactly the same as it did. No email
addresses.

Unclear post. Clarify what you mean by "I opened Outlook with the new
profile. I set it as my default. I set
the profile to use the data file that had all my data."
--
Russ Valentine
[MVP-Outlook]
I created a new profile following the instructions on the link you sent.
I
then I opened Outlook with the new profile. I set it as my default. I
set
the profile to use the data file that had all my data. I looked in the
address book, nothing had changed. Since it didn't seem to work, I
created
a
new folder for contacts and copied my existing contacts into it, set
my
address book to use the new contact folder just to see if it would
change
things. It didn't. I believe I did it as you explained. I know I
shouldn't
have had to copy any contacts, I was just trying to see if I could get
it
to
work.

Can you see that I did something wrong or forgot a step?





:

Clearly you did not do what you should have. We have no idea what you
did
wrong because we have no idea what you did. Tell us, or read the
instructions again and follow them. No one told you to create a new
account.
At no time would you need to copy your Contacts.
--
Russ Valentine
[MVP-Outlook]
Ok, I did everything... Created a new account, followed all
instructions.
Still the same result. I even copied all my contacts to a new
folder,
told
that folder to show on Address books, chose it as the folder to use,
and
still no email addresses!

:

No. That won't help at all. Create a new profile. Make sure you
take
note
of
the name and location of your current data file before you do:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003

Open your data file in the new profile and set it as your default.
Then
configure your Outlook Address Book Service:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
I'm not sure of how to do that. Should I remove Outlook and
reinstall?

:

Bingo. I knew there was more to this story. If you did an in
place
upgrade
of Outlook, you have a corrupt profile. You must create a new
Outlook
profile from scratch, connect it to your previous data file, and
configure
the Outlook Address Book service.
--
Russ Valentine
[MVP-Outlook]
So, just to be clear. This used to work fine. I have been
using
Outlook
for
many years. I updated to Office 07 a few months ago I don't
know
if
this
is a
result as I don't use the address book very much. I usually
use
my
contacts
folder to view contacts. I recently wanted to make a
distribution
list,
so
I
went to the address book and saw that most of my names were
missing
their
email addresses although they display fine in contacts.
Everything
in
the
contacts folder looks fine, only in the address book no email
addresses.
There are a few that display and I think they are emails that
I
have
recently
added. I think it may have been a result of the update. I have
hundreds
of
contacts and in the address book I have about 6 email
addresses.

When I updated, I did not change anything. All that displays
in
the
address
book is the person's name.
I didn't specifically set up anything. When I look at the
options,
it
says
it is using my outlook contacts. What specifically would you
like
me
to
check?

:

That does not mean it is the correct folder. If it were, it
would
display
every valid, resolved electronic address in that folder,
which
you
claim
it
does not. Tell us the rest of the story of how you created
this
folder
and
configured the Outlook Address Book Service in this profile.
Tell
us
what
does not display that you think should.
--
Russ Valentine
[MVP-Outlook]


:

Verify that you have the Outlook Address Book Service
displaying
the
correct
Contacts Folder and tell us how you did.
--
Russ Valentine
[MVP-Outlook]
When I look at my contacts through Outllok 07, I see all
information.
When
I
look in the address book, most of the email addresses
and
additional
information is missing. I don't know how to make them
sync
up.
I
have
the
address book set to look at Contacts. The names are
there,
just
not
the
email
address. What can I do?

When I display the adress book, I look at the drop down on
the
top
left
and
select Contact folder which is a sub folder of the Outlook
Address
book.