mystery request to install small busiuness

[lynn]

I am in Word and when I click Help - up comes a window
trying to install Small Business (which I don't) have.

Have discovered other requests which produce the same
results.

 

[Beth Melton]

Hi Lynn,

Did Word come preinstalled on your computer?

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Guest]

yes - pre-installed.
I have had this one for over a year and this just started
happening a couple of weeks ago.

I noticed it first with a totally seperate program which
when I launched it started trying to install small
business.

seems like the system thinks that the office applications
think they all came from the small business disc.

 

[Beth Melton]

It may have. Many times the manufacturer uses an image for your
software installation. Did they provide you with an installation CD?

If so then to correct this issue you will need to zap the Windows
Installer entry in the Registry and reinstall Office/Word.

Obtain the following utility and use it to remove only the reference
to Office/Word. Once that is complete then you'll need to reinstall
Office/Word to point the Windows Installer to your installation CD:

http://support.microsoft.com/?kbid=290301

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/