new mail not showing in Inbox in O2002

[Rob]

Hi.

I find that emails do not show in my Inbox until I go to
the Calendar, or other 'space' in Outlook. As soon as I
leave the Inbox, I get the signal that new email has
arrived and sure enuf when I go back to the Inbox, there
are the emails. This has happened repeatedly. I'm sure
that my being in the Inbox is the problem. Anyone have a
fix?

Thanks,
Rob

 

[Robert]

I have same problem plus no sound when they do arrive?
Same with you? Are you web base mail?

 

[Rob]

I am not using WBM. I'm trying to search the knowledge
database on MS site for this... I'll try to keep this
thread alive as long as I can but wouldn't it be nice if
someone from MS helped us out?

 

[Jeff Stephenson [MSFT]]

The problem is that the UDP packets that Exchange uses to notify Outlook of
changes are not getting to Outlook. Ask your network administrator to look
at http://support.microsoft.com/default.aspx?scid=kb;en-us;815052 to see if
that might be the problem. Other possible problem causes are firewalls,
routers, etc. If you can't solve it a the network level, you can set the
registry values discussed in
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q305572 to cause
Outlook to poll the Exchange server.