NO idea what the problem is

[Mikeyo]

Word 2000's giving me trouble lately. I have no idea what's going on, and I don't know who or what's at fault here. If you can help me in any way, please respond to me as quickly as possible. I'll have to give you the whole story, and it's a bit long, so please bear with me
I used to think the problem started when I deleted a "Microsoft Office" icon from the Startup folder in the Start-Programs menu. I figured that menu was for programs that started up automatically once Windows booted up, and it was next to an AOL 7.0 icon. I don't have AOL 7.0 anywhere on my computer, so i figured it was suspicious and deleted them both
After that I scanned my laptop for viruses and adware, deleted four viruses and quarantined a buttload of malware and such. Now whenever I open Word 2000 or a Word 2000 document, the program takes about a full minute to load up, and another full minute to load the document. And it doesn't seem to want to close itself at all without Ctrl-Alt-Del
And when I open the program by clicking on a document in My Documents, that window won't close without Ctrl-Alt-Del either, and that causes an Explorer error that forces me to recover my active desktop. So I don't know if it's a Word 2000 problem or an Explorer problem
Please give me a hand, here. If you can help me in any way, please respond to me as quickly as possible at Mynameisnobody14 (catch breath) @AOL.com. And thanks for reading this far
-Mike

 

[Charles Kenyon]

If your antivirus software is Norton AV, disable the Office Plug-In in that
software. This may cure your problems. The deletion of the Microsoft Office
shortcut from the Startup folder should have nothing to do with it.

Word 2000's giving me trouble lately. I have no idea what's going on,

and I don't know who or what's at fault here. If you can help me in any way,
please respond to me as quickly as possible. I'll have to give you the whole
story, and it's a bit long, so please bear with me.

I used to think the problem started when I deleted a "Microsoft Office"

icon from the Startup folder in the Start-Programs menu. I figured that menu
was for programs that started up automatically once Windows booted up, and
it was next to an AOL 7.0 icon. I don't have AOL 7.0 anywhere on my
computer, so i figured it was suspicious and deleted them both.

After that I scanned my laptop for viruses and adware, deleted four

viruses and quarantined a buttload of malware and such. Now whenever I open
Word 2000 or a Word 2000 document, the program takes about a full minute to
load up, and another full minute to load the document. And it doesn't seem
to want to close itself at all without Ctrl-Alt-Del.

And when I open the program by clicking on a document in My Documents,

that window won't close without Ctrl-Alt-Del either, and that causes an
Explorer error that forces me to recover my active desktop. So I don't know
if it's a Word 2000 problem or an Explorer problem.

Please give me a hand, here. If you can help me in any way, please respond

to me as quickly as possible at Mynameisnobody14 (catch breath) @AOL.com.
And thanks for reading this far.

 

[Guest]

In the IT world we like to say "format c" This means its
time to reformat your computer and start all over. This
may be worth your time because the slate will be wiped
cleaned. This is probably a better approach than too
troubleshoot a computer for hours on end. If you were
paying yourself there comes a point where you could have
just bought a new pc or reformatted your old one.

Spend money on a firewall, antivirus, and spyware and
adware programs - and keep your computer updated with MS
never ending updates. Go to zonelabs.com and download the
free version of ZoneAlarm as your firewall. It's a decent
program being free! Or use CA etrust for firewall and
antivirus.

This may not have help you, but with all those viruses
you caught something tweaked your pc.

-- scuba

-----Original Message-----
Word 2000's giving me trouble lately. I have no

idea what's going on, and I don't know who or what's at
fault here. If you can help me in any way, please respond
to me as quickly as possible. I'll have to give you the
whole story, and it's a bit long, so please bear with me.

I used to think the problem started when I

deleted a "Microsoft Office" icon from the Startup folder
in the Start-Programs menu. I figured that menu was for
programs that started up automatically once Windows
booted up, and it was next to an AOL 7.0 icon. I don't
have AOL 7.0 anywhere on my computer, so i figured it was
suspicious and deleted them both.

After that I scanned my laptop for viruses and

adware, deleted four viruses and quarantined a buttload
of malware and such. Now whenever I open Word 2000 or a
Word 2000 document, the program takes about a full minute
to load up, and another full minute to load the document.
And it doesn't seem to want to close itself at all
without Ctrl-Alt-Del.

And when I open the program by clicking on a

document in My Documents, that window won't close without
Ctrl-Alt-Del either, and that causes an Explorer error
that forces me to recover my active desktop. So I don't
know if it's a Word 2000 problem or an Explorer problem.

Please give me a hand, here. If you can help me

in any way, please respond to me as quickly as possible
at Mynameisnobody14 (catch breath) @AOL.com. And thanks
for reading this far.

 

[Charles Kenyon]

While this may be sound advice, first check the Office Plug-In in Norton AV
because it can cause lots of strange problems. Re-installing a computer is
_not_ a minor procedure.