C
Cory Jackson
I have approx. 20 users all running Windows 2000 Pro SP4 with all updates
and Office 2000 Pro with all updates. All have the same problem. When one
has Word set as the email editor and browses to a contact and takes the "New
letter to contact" action from either menu and tries to close it Word
prompts them to save the normal.dot template even though the user has not
knowingly made any changes to it. Then it complains that the file is in use
and doesn't allow one to save it. Obviously OL opens Word preemptively and I
can see it puts a lock on normal.dot by presence of the temporary version
but why? It doesn't happen on my XP system with Office XP or anywhere else I
know of. Also if one simply opens Word on one of those 2000 machines
manually while OL is open in the background and bail out of a document one
doesn't get the prompt. Only when using the "New letter to contact" action.
I have seen many posts to newsgroups like this in Google's vast archive but
not many solutions. Any ideas?
and Office 2000 Pro with all updates. All have the same problem. When one
has Word set as the email editor and browses to a contact and takes the "New
letter to contact" action from either menu and tries to close it Word
prompts them to save the normal.dot template even though the user has not
knowingly made any changes to it. Then it complains that the file is in use
and doesn't allow one to save it. Obviously OL opens Word preemptively and I
can see it puts a lock on normal.dot by presence of the temporary version
but why? It doesn't happen on my XP system with Office XP or anywhere else I
know of. Also if one simply opens Word on one of those 2000 machines
manually while OL is open in the background and bail out of a document one
doesn't get the prompt. Only when using the "New letter to contact" action.
I have seen many posts to newsgroups like this in Google's vast archive but
not many solutions. Any ideas?