"not permitted to relay" only from Entourage

[Alan Septoff]

Hello -

When sending messages from Entourage 2004 (or Apple Mail) to most
distribution lists, they don't go through. When sending messages to
each other, to other people outside our organization, they do go
through.

When sending any message to any recipient from a PC client (Outlook)
or Outlook Web Access (from Mac or PC), I have no problems sending.

Our email is through our own Exchange server (SBS 2003).

I"m running on MacBooks with all system updates and all Microsoft
updates. SBS 2003 is not running SP2.

The error message is as follows (fs.MineralPolicy.org is our mail
server):

(e-mail address removed) on Fri, 22 Jun 2007 10:52:23 -0400
There was a SMTP communication problem with the recipient's email
server. Please contact your system administrator.
<fs.mineralpolicy.org #5.5.0 smtp;550-fs.mineralpolicy.org
[216.112.246.210] is currently not permitted to relay>

Reporting-MTA: dns; fs.MineralPolicy.org

Final-Recipient: RFC822; (e-mail address removed)
Action: failed
Status: 5.5.0
X-Supplementary-Info: <fs.mineralpolicy.org #5.5.0 smtp;550-
fs.mineralpolicy.org [216.112.246.210] is currently not permitted to
relay>
X-Display-Name: (e-mail address removed)

 

[Alan Septoff]

Hello -

When sending messages from Entourage 2004 (or Apple Mail) to most
distribution lists, they don't go through. When sending messages to
each other, to other people outside our organization, they do go
through.

When sending any message to any recipient from a PC client (Outlook)
or Outlook Web Access (from Mac or PC), I have no problems sending.

Our email is through our own Exchange server (SBS 2003).

I"m running on MacBooks with all system updates and all Microsoft
updates. SBS 2003 is not running SP2.

The error message is as follows (fs.MineralPolicy.org is our mail
server):

(e-mail address removed) on Fri, 22 Jun 2007 10:52:23 -0400
There was a SMTP communication problem with the recipient's email
server. Please contact your system administrator.
<fs.mineralpolicy.org #5.5.0 smtp;550-fs.mineralpolicy.org
[216.112.246.210] is currently not permitted to relay>

Reporting-MTA: dns; fs.MineralPolicy.org

Final-Recipient: RFC822; (e-mail address removed)
Action: failed
Status: 5.5.0
X-Supplementary-Info: <fs.mineralpolicy.org #5.5.0 smtp;550-
fs.mineralpolicy.org [216.112.246.210] is currently not permitted to
relay>
X-Display-Name: (e-mail address removed)

A few clarifications:
1. The problem occurs using both IMAP and Exchange/WebDAV protocols.
2. We're running 10.4.10
3. I have stepped through Microsoft's guide on connecting macs to SBS
2003:
http://www.microsoft.com/downloads/...7b-0ff6-4558-a54b-6070e2c8cd65&DisplayLang=en
Although I didn't have the machines join Active Directory.

 

[William Smith]

Hello -

When sending messages from Entourage 2004 (or Apple Mail) to most
distribution lists, they don't go through. When sending messages to
each other, to other people outside our organization, they do go
through.

When sending any message to any recipient from a PC client (Outlook)
or Outlook Web Access (from Mac or PC), I have no problems sending.

Our email is through our own Exchange server (SBS 2003).

I"m running on MacBooks with all system updates and all Microsoft
updates. SBS 2003 is not running SP2.

The error message is as follows (fs.MineralPolicy.org is our mail
server):

(e-mail address removed) on Fri, 22 Jun 2007 10:52:23 -0400
There was a SMTP communication problem with the recipient's email
server. Please contact your system administrator.
<fs.mineralpolicy.org #5.5.0 smtp;550-fs.mineralpolicy.org
[216.112.246.210] is currently not permitted to relay>

Hi Alan!

Are you possibly trying to use a sending address that is different from
your account's email address? Relaying is typically denied when trying
to send with an email address that is not the same as the the domain
that the server is responsible for. If your server is responsible for
the MineralPolicy.org domain then your sending address may also need to
be from (e-mail address removed).

Since this is happening with both Mail and Entourage using two different
protocols (IMAP and WebDAV) then this may very well be a server side
problem. Have you contacted your administrator?

You might also want to post your question in one of the Exchange Server
newsgroups as well. Try
<http://groups.google.com/group/microsoft.public.exchange.admin>.

Hope this helps! bill

 

[Alan Septoff]

Hello -
When sending messages from Entourage 2004 (or Apple Mail) to most
distribution lists, they don't go through. When sending messages to
each other, to other people outside our organization, they do go
through.
When sending any message to any recipient from a PC client (Outlook)
or Outlook Web Access (from Mac or PC), I have no problems sending.
Our email is through our own Exchange server (SBS 2003).
I"m running on MacBooks with all system updates and all Microsoft
updates. SBS 2003 is not running SP2.
The error message is as follows (fs.MineralPolicy.org is our mail
server):
(e-mail address removed) on Fri, 22 Jun 2007 10:52:23 -0400
There was a SMTP communication problem with the recipient's email
server. Please contact your system administrator.
<fs.mineralpolicy.org #5.5.0 smtp;550-fs.mineralpolicy.org
[216.112.246.210] is currently not permitted to relay>

Hi Alan!

Are you possibly trying to use a sending address that is different from
your account's email address? Relaying is typically denied when trying
to send with an email address that is not the same as the the domain
that the server is responsible for. If your server is responsible for
the MineralPolicy.org domain then your sending address may also need to
be from (e-mail address removed).

Since this is happening with both Mail and Entourage using two different
protocols (IMAP and WebDAV) then this may very well be a server side
problem. Have you contacted your administrator?

You might also want to post your question in one of the Exchange Server
newsgroups as well. Try
<http://groups.google.com/group/microsoft.public.exchange.admin>.

Hope this helps! bill

Bill -

Thanks for the reply. I will try what you suggest, but I don't
understand why it would only apply to mail sent from a Mac.

The exact same configuration works just fine for PC's. Any ideas?

Thanks,
Alan

 

[Jolly Roger]

Thanks for the reply. I will try what you suggest, but I don't
understand why it would only apply to mail sent from a Mac.

The exact same configuration works just fine for PC's. Any ideas?

You didn't answer his question:

Is the sending address different from your account's email address?

 

[Alan Septoff]

You didn't answer his question:

Is the sending address different from your account's email address?

Apologies.

As I understand Bill's question (is domain of server different from
domain of sending email address), yes. Our server domain is
fs.mineralpolicy.org. The sending address is
(e-mail address removed).

However, to confuse things, as I understand JR's question, I think the
answer is no.

The default email for the accounts in question is
(e-mail address removed) -- even though the server address name is
fs.mineralpolicy.org.

The server is authorized to send msgs from earthworksaction.org (and a
variety of other domains) -- and is properly configured in DNS (at
least I think so).

Alan

 

[William Smith]

As I understand Bill's question (is domain of server different from
domain of sending email address), yes. Our server domain is
fs.mineralpolicy.org. The sending address is
(e-mail address removed).

However, to confuse things, as I understand JR's question, I think the
answer is no.

The default email for the accounts in question is
(e-mail address removed) -- even though the server address name is
fs.mineralpolicy.org.

The server is authorized to send msgs from earthworksaction.org (and a
variety of other domains) -- and is properly configured in DNS (at
least I think so).

Hi Alan!

I would definitely post in the Exchange Admin group that I mentioned and
be sure to explain how your domain suffixes are configured. Something
sounds like it's configured incorrectly.

If you view your Exchange account in Outlook (find yourself in the GAL)
you'll find a list of all your SMTP addresses. Is the address that
you're trying to use in Entourage listed among these?

bill