Office 2003 Installation Source Troubles

[Paul D B]

Hi,

I am unable to update/remove/patch etc.. my Office 2003 install.
Whatever I do I always get the "installation source missing" and that's
it.
Detect and repair doesn't work: same error.
Update through Microsoft Update: doesn't work.
Apply SP2: same error.

The errorbox does not say what file its is looking for that it can't
find (a typical Microsoft error box, so to speak).
Event log gives an event 11708 simply saying the Office install failed.
Doesn't say why (a typical Microsoft event description, so to speak).

The biggest problem is: I'm NOT prompted to insert the Office CD.

What I tried:

- Re-installed the MSOCache with the LSITool.exe (but I had never
deleted it before).
- upgrade Windows Installer to v3.1 because I found a KB article
describing a similar problem KB893803

I never touched the Windows\Installer files, as far as I can see the
Office MSI files are there.

The situation is maybe a bit particular:
I have an Office 2003 Standard installation. And I also have installed
Frontpage 2003 from a seperate PC.

Anyway, I'm quite desperate now.


I was wondering if using the MSI Cleanup Utility would help me out,
followed by a re-install of course. However, I want to be sure that I
don't loose my mailboxes, my settings etc... Can someone please advice
me about this?

Thanks

 

[Paul D B]

The situation is maybe a bit particular:
I have an Office 2003 Standard installation. And I also have installed
Frontpage 2003 from a seperate PC.

--> this should read "from a seperate CD"

 

[Paul D B]

The situation is maybe a bit particular:
I have an Office 2003 Standard installation. And I also have installed
Frontpage 2003 from a seperate PC.

--> this should read "from a seperate CD"

 

[Paul D B]

The situation is maybe a bit particular:
I have an Office 2003 Standard installation. And I also have installed
Frontpage 2003 from a seperate PC.

--> this should read "from a seperate CD"

 

[Paul D B]

The situation is maybe a bit particular:
I have an Office 2003 Standard installation. And I also have installed
Frontpage 2003 from a seperate PC.

--> this should read "from a seperate CD"

 

[Paul D B]

The situation is maybe a bit particular:
I have an Office 2003 Standard installation. And I also have installed
Frontpage 2003 from a seperate PC.

--> this should read "from a seperate CD"

 

[Paul D B]

The situation is maybe a bit particular:
I have an Office 2003 Standard installation. And I also have installed
Frontpage 2003 from a seperate PC.

--> this should read "from a seperate CD"

 

[Paul D B]

The situation is maybe a bit particular:
I have an Office 2003 Standard installation. And I also have installed
Frontpage 2003 from a seperate PC.

--> this should read "from a seperate CD"

 

[Paul D B]

The situation is maybe a bit particular:
I have an Office 2003 Standard installation. And I also have installed
Frontpage 2003 from a seperate PC.

--> this should read "from a seperate CD"

 

[Paul D B]

so far no answers here... I really hope someone could give me some
advice.

What I did meanwhile:
- used the MSI Cleanup Utility to remove the Frontpage 2003 install
- tried to update Office 2003 Standard: no go
- Removed the Office 2003 Standard MSO Cache using LSItool.exe
- again tried to update Office 2003 Standard: no go.
- Reinstalled Frontpage 2003
- Checked if in the registry all keys to a valid source where still
there according http://support.microsoft.com/kb/884298/en-us
- Checked if all needed files in Windows\installer are still there and
with good permisisons - they are.

When running an update, I always get that "Update Failed"
Ohotfix.log gives me this:

Starting the log on 03/22/2006 at 18:58:21...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office 2003 Service Pack 2 (SP2)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\DOCUME~1\Paul\LOCALS~1\Temp\IXP000.TMP\MAINSP2ff.msp
is needed...
The update failed.
Finished processing the update on 03/22/2006 at 18:58:21.
Encountered error 1612 while updating.
Launching Setup Watson...
Could not find dw.exe.


So it's about "error 1612 while updating". Can't find a lot about this.

Meanwhile, some - when going to Office Update -> check for updates -> still doesn't work
- BUT I went to Microsoft Update, which suggested me Office SP2 and I
could even download and install it!
So I'm now on SP2 but still in the same situation as before: can't apply
any other updates (not manual, not through Office Update). Can't Repair
& Detect, can't re-run setup, can't even remove Office without that
"local Installation source error" or "update failed" error.

 

[Paul D B]

so far no answers here... I really hope someone could give me some
advice.

What I did meanwhile:
- used the MSI Cleanup Utility to remove the Frontpage 2003 install
- tried to update Office 2003 Standard: no go
- Removed the Office 2003 Standard MSO Cache using LSItool.exe
- again tried to update Office 2003 Standard: no go.
- Reinstalled Frontpage 2003
- Checked if in the registry all keys to a valid source where still
there according http://support.microsoft.com/kb/884298/en-us
- Checked if all needed files in Windows\installer are still there and
with good permisisons - they are.

When running an update, I always get that "Update Failed"
Ohotfix.log gives me this:

Starting the log on 03/22/2006 at 18:58:21...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office 2003 Service Pack 2 (SP2)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\DOCUME~1\Paul\LOCALS~1\Temp\IXP000.TMP\MAINSP2ff.msp
is needed...
The update failed.
Finished processing the update on 03/22/2006 at 18:58:21.
Encountered error 1612 while updating.
Launching Setup Watson...
Could not find dw.exe.


So it's about "error 1612 while updating". Can't find a lot about this.

Meanwhile, some - when going to Office Update -> check for updates -> still doesn't work
- BUT I went to Microsoft Update, which suggested me Office SP2 and I
could even download and install it!
So I'm now on SP2 but still in the same situation as before: can't apply
any other updates (not manual, not through Office Update). Can't Repair
& Detect, can't re-run setup, can't even remove Office without that
"local Installation source error" or "update failed" error.

 

[Paul D B]

so far no answers here... I really hope someone could give me some
advice.

What I did meanwhile:
- used the MSI Cleanup Utility to remove the Frontpage 2003 install
- tried to update Office 2003 Standard: no go
- Removed the Office 2003 Standard MSO Cache using LSItool.exe
- again tried to update Office 2003 Standard: no go.
- Reinstalled Frontpage 2003
- Checked if in the registry all keys to a valid source where still
there according http://support.microsoft.com/kb/884298/en-us
- Checked if all needed files in Windows\installer are still there and
with good permisisons - they are.

When running an update, I always get that "Update Failed"
Ohotfix.log gives me this:

Starting the log on 03/22/2006 at 18:58:21...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office 2003 Service Pack 2 (SP2)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\DOCUME~1\Paul\LOCALS~1\Temp\IXP000.TMP\MAINSP2ff.msp
is needed...
The update failed.
Finished processing the update on 03/22/2006 at 18:58:21.
Encountered error 1612 while updating.
Launching Setup Watson...
Could not find dw.exe.


So it's about "error 1612 while updating". Can't find a lot about this.

Meanwhile, some - when going to Office Update -> check for updates -> still doesn't work
- BUT I went to Microsoft Update, which suggested me Office SP2 and I
could even download and install it!
So I'm now on SP2 but still in the same situation as before: can't apply
any other updates (not manual, not through Office Update). Can't Repair
& Detect, can't re-run setup, can't even remove Office without that
"local Installation source error" or "update failed" error.

 

[Paul D B]

so far no answers here... I really hope someone could give me some
advice.

What I did meanwhile:
- used the MSI Cleanup Utility to remove the Frontpage 2003 install
- tried to update Office 2003 Standard: no go
- Removed the Office 2003 Standard MSO Cache using LSItool.exe
- again tried to update Office 2003 Standard: no go.
- Reinstalled Frontpage 2003
- Checked if in the registry all keys to a valid source where still
there according http://support.microsoft.com/kb/884298/en-us
- Checked if all needed files in Windows\installer are still there and
with good permisisons - they are.

When running an update, I always get that "Update Failed"
Ohotfix.log gives me this:

Starting the log on 03/22/2006 at 18:58:21...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office 2003 Service Pack 2 (SP2)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\DOCUME~1\Paul\LOCALS~1\Temp\IXP000.TMP\MAINSP2ff.msp
is needed...
The update failed.
Finished processing the update on 03/22/2006 at 18:58:21.
Encountered error 1612 while updating.
Launching Setup Watson...
Could not find dw.exe.


So it's about "error 1612 while updating". Can't find a lot about this.

Meanwhile, some - when going to Office Update -> check for updates -> still doesn't work
- BUT I went to Microsoft Update, which suggested me Office SP2 and I
could even download and install it!
So I'm now on SP2 but still in the same situation as before: can't apply
any other updates (not manual, not through Office Update). Can't Repair
& Detect, can't re-run setup, can't even remove Office without that
"local Installation source error" or "update failed" error.

 

[Paul D B]

so far no answers here... I really hope someone could give me some
advice.

What I did meanwhile:
- used the MSI Cleanup Utility to remove the Frontpage 2003 install
- tried to update Office 2003 Standard: no go
- Removed the Office 2003 Standard MSO Cache using LSItool.exe
- again tried to update Office 2003 Standard: no go.
- Reinstalled Frontpage 2003
- Checked if in the registry all keys to a valid source where still
there according http://support.microsoft.com/kb/884298/en-us
- Checked if all needed files in Windows\installer are still there and
with good permisisons - they are.

When running an update, I always get that "Update Failed"
Ohotfix.log gives me this:

Starting the log on 03/22/2006 at 18:58:21...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office 2003 Service Pack 2 (SP2)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\DOCUME~1\Paul\LOCALS~1\Temp\IXP000.TMP\MAINSP2ff.msp
is needed...
The update failed.
Finished processing the update on 03/22/2006 at 18:58:21.
Encountered error 1612 while updating.
Launching Setup Watson...
Could not find dw.exe.


So it's about "error 1612 while updating". Can't find a lot about this.

Meanwhile, some - when going to Office Update -> check for updates -> still doesn't work
- BUT I went to Microsoft Update, which suggested me Office SP2 and I
could even download and install it!
So I'm now on SP2 but still in the same situation as before: can't apply
any other updates (not manual, not through Office Update). Can't Repair
& Detect, can't re-run setup, can't even remove Office without that
"local Installation source error" or "update failed" error.

 

[Paul D B]

so far no answers here... I really hope someone could give me some
advice.

What I did meanwhile:
- used the MSI Cleanup Utility to remove the Frontpage 2003 install
- tried to update Office 2003 Standard: no go
- Removed the Office 2003 Standard MSO Cache using LSItool.exe
- again tried to update Office 2003 Standard: no go.
- Reinstalled Frontpage 2003
- Checked if in the registry all keys to a valid source where still
there according http://support.microsoft.com/kb/884298/en-us
- Checked if all needed files in Windows\installer are still there and
with good permisisons - they are.

When running an update, I always get that "Update Failed"
Ohotfix.log gives me this:

Starting the log on 03/22/2006 at 18:58:21...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office 2003 Service Pack 2 (SP2)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\DOCUME~1\Paul\LOCALS~1\Temp\IXP000.TMP\MAINSP2ff.msp
is needed...
The update failed.
Finished processing the update on 03/22/2006 at 18:58:21.
Encountered error 1612 while updating.
Launching Setup Watson...
Could not find dw.exe.


So it's about "error 1612 while updating". Can't find a lot about this.

Meanwhile, some - when going to Office Update -> check for updates -> still doesn't work
- BUT I went to Microsoft Update, which suggested me Office SP2 and I
could even download and install it!
So I'm now on SP2 but still in the same situation as before: can't apply
any other updates (not manual, not through Office Update). Can't Repair
& Detect, can't re-run setup, can't even remove Office without that
"local Installation source error" or "update failed" error.

 

[Paul D B]

so far no answers here... I really hope someone could give me some
advice.

What I did meanwhile:
- used the MSI Cleanup Utility to remove the Frontpage 2003 install
- tried to update Office 2003 Standard: no go
- Removed the Office 2003 Standard MSO Cache using LSItool.exe
- again tried to update Office 2003 Standard: no go.
- Reinstalled Frontpage 2003
- Checked if in the registry all keys to a valid source where still
there according http://support.microsoft.com/kb/884298/en-us
- Checked if all needed files in Windows\installer are still there and
with good permisisons - they are.

When running an update, I always get that "Update Failed"
Ohotfix.log gives me this:

Starting the log on 03/22/2006 at 18:58:21...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office 2003 Service Pack 2 (SP2)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\DOCUME~1\Paul\LOCALS~1\Temp\IXP000.TMP\MAINSP2ff.msp
is needed...
The update failed.
Finished processing the update on 03/22/2006 at 18:58:21.
Encountered error 1612 while updating.
Launching Setup Watson...
Could not find dw.exe.


So it's about "error 1612 while updating". Can't find a lot about this.

Meanwhile, some - when going to Office Update -> check for updates -> still doesn't work
- BUT I went to Microsoft Update, which suggested me Office SP2 and I
could even download and install it!
So I'm now on SP2 but still in the same situation as before: can't apply
any other updates (not manual, not through Office Update). Can't Repair
& Detect, can't re-run setup, can't even remove Office without that
"local Installation source error" or "update failed" error.

 

[Paul D B]

so far no answers here... I really hope someone could give me some
advice.

What I did meanwhile:
- used the MSI Cleanup Utility to remove the Frontpage 2003 install
- tried to update Office 2003 Standard: no go
- Removed the Office 2003 Standard MSO Cache using LSItool.exe
- again tried to update Office 2003 Standard: no go.
- Reinstalled Frontpage 2003
- Checked if in the registry all keys to a valid source where still
there according http://support.microsoft.com/kb/884298/en-us
- Checked if all needed files in Windows\installer are still there and
with good permisisons - they are.

When running an update, I always get that "Update Failed"
Ohotfix.log gives me this:

Starting the log on 03/22/2006 at 18:58:21...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office 2003 Service Pack 2 (SP2)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\DOCUME~1\Paul\LOCALS~1\Temp\IXP000.TMP\MAINSP2ff.msp
is needed...
The update failed.
Finished processing the update on 03/22/2006 at 18:58:21.
Encountered error 1612 while updating.
Launching Setup Watson...
Could not find dw.exe.


So it's about "error 1612 while updating". Can't find a lot about this.

Meanwhile, some - when going to Office Update -> check for updates -> still doesn't work
- BUT I went to Microsoft Update, which suggested me Office SP2 and I
could even download and install it!
So I'm now on SP2 but still in the same situation as before: can't apply
any other updates (not manual, not through Office Update). Can't Repair
& Detect, can't re-run setup, can't even remove Office without that
"local Installation source error" or "update failed" error.

 

[ChrisJ]

I'm having the exact same problems as Paul had. Could someone help out here?
I have tried all the remedies and nothing worked: language version, new
installer version, MSI Cleanup Utility and reinstall of all office products,
even tried the LSI tool. What I can't understand is why this is still
happenning even after using the cleanup utility and reinstalling everything.

My problems all started when I migrated from from one hard disk to another.
Obviously the Maxtor program for the migration didn't copy everything over
correctly.

I'm running XP Pro, have installed Office 2000 SBE, Access 2000, Outlook
2003. I'm not sure if the patchwork installation of Office is causing me
this grief, but I wouldn't think it should.

Please help!

 

[ChrisJ]

I'm having the exact same problems as Paul had. Could someone help out here?
I have tried all the remedies and nothing worked: language version, new
installer version, MSI Cleanup Utility and reinstall of all office products,
even tried the LSI tool. What I can't understand is why this is still
happenning even after using the cleanup utility and reinstalling everything.

My problems all started when I migrated from from one hard disk to another.
Obviously the Maxtor program for the migration didn't copy everything over
correctly.

I'm running XP Pro, have installed Office 2000 SBE, Access 2000, Outlook
2003. I'm not sure if the patchwork installation of Office is causing me
this grief, but I wouldn't think it should.

Please help!

 

[ChrisJ]

I'm having the exact same problems as Paul had. Could someone help out here?
I have tried all the remedies and nothing worked: language version, new
installer version, MSI Cleanup Utility and reinstall of all office products,
even tried the LSI tool. What I can't understand is why this is still
happenning even after using the cleanup utility and reinstalling everything.

My problems all started when I migrated from from one hard disk to another.
Obviously the Maxtor program for the migration didn't copy everything over
correctly.

I'm running XP Pro, have installed Office 2000 SBE, Access 2000, Outlook
2003. I'm not sure if the patchwork installation of Office is causing me
this grief, but I wouldn't think it should.

Please help!