L
lightsup55
System:
Microsoft Windows 2000
5.00.2195
Service Pack 4
And I was able to install AND run Office 2003 successfuly.
Here is a copy of the email a Microsoft Support Professional (Amy) sent
after I called Microsoft for support about this issue:
From: "Amy" <***EMAIL ADDRESS REMOVED***>
To: ***EMAIL ADDRESS REMOVED***
Subject: Email for Case ***REMOVED***
Date: Mon, 9 Aug 2004 18:45:48 -0300
******* The following is an email for a support
case from Microsoft Corp.
******* DO NOT REPLY TO THIS MESSAGE--your email
will not be added to
******* the case if you do. Instead, FORWARD
your response to the
******* email address ***EMAIL ADDRESS REMOVED*** and
place your text after
******* the keyword 'MESSAGE:'. Also, delete all
other text above
******* and below the keywords 'CASE_ID_NUM:
SRnnn' and 'MESSAGE:'
******* to ensure proper delivery of your email.
Thank you.
CASE_ID_NUM: ***REMOVED***
MESSAGE:
********************** The message for you
follows ************************
Hello Timothy ,
It was my pleasure to work with you on your
issue. Based on the agreement
during our last interaction, I am closing this
case as resolved. If you
feel that this issue has not been resolved,
please reply to this message so
that I may provide you further assistance.
Below are the key points of the case for your
records.
Agreement of Issue:
Customer would like to have Office 2003 installed
successfully
Resolution/Recommendations:
- We called Windows 2000 setup for help with SP4
- We tried installing Office 2003 using the cmd
line E:\Setup NOIE=true ->
this was unsuccessful
- We explored the files on the Office 2003 CD and
looked for the PRO11.MSI
- We doubled clicked the PRO11.MSI icon to bypass
the system checks
- We installed Office successfully.
Related Knowledgebase Articles:
- 254884
http://support.microsoft.com/default.aspx?scid=kb;EN-US;254884
(Please go to the Microsoft Knowledge Base:
http://support.microsoft.com and
insert the information above in the Search Window
for additional details on
your issue.)
Thanks for using Microsoft Product Support
Services!
Amy MacKenzie
***EMAIL ADDRESS REMOVED***
Microsoft Office/Outlook Team
Microsoft Product Support Services
Microsoft Support hours
Monday through Friday
5:00am - 9:00pm Pacific
Saturday and Sunday
6:00am - 3:00pm Pacific
Microsoft Support Telephone Number:
(425) 635-7056
Should you require additional support with other
Microsoft Retail Products,
please go to:
http://support.microsoft.com for current support
options.
Delighting our customers is our top priority.
We welcome your comments and suggestions
concerning the support we provide
to you. Please e-mail us at
***EMAIL ADDRESS REMOVED***
If you would like to make a suggestion on how to
improve our products please
email us at ***EMAIL ADDRESS REMOVED***
Microsoft is committed to ensuring that all of
our users are protected from
the latest viruses and attacks. Please visit
http://windowsupdate.microsoft.com to update your
machine with the latest
security fixes and software updates.
Microsoft Windows 2000
5.00.2195
Service Pack 4
And I was able to install AND run Office 2003 successfuly.
Here is a copy of the email a Microsoft Support Professional (Amy) sent
after I called Microsoft for support about this issue:
From: "Amy" <***EMAIL ADDRESS REMOVED***>
To: ***EMAIL ADDRESS REMOVED***
Subject: Email for Case ***REMOVED***
Date: Mon, 9 Aug 2004 18:45:48 -0300
******* The following is an email for a support
case from Microsoft Corp.
******* DO NOT REPLY TO THIS MESSAGE--your email
will not be added to
******* the case if you do. Instead, FORWARD
your response to the
******* email address ***EMAIL ADDRESS REMOVED*** and
place your text after
******* the keyword 'MESSAGE:'. Also, delete all
other text above
******* and below the keywords 'CASE_ID_NUM:
SRnnn' and 'MESSAGE:'
******* to ensure proper delivery of your email.
Thank you.
CASE_ID_NUM: ***REMOVED***
MESSAGE:
********************** The message for you
follows ************************
Hello Timothy ,
It was my pleasure to work with you on your
issue. Based on the agreement
during our last interaction, I am closing this
case as resolved. If you
feel that this issue has not been resolved,
please reply to this message so
that I may provide you further assistance.
Below are the key points of the case for your
records.
Agreement of Issue:
Customer would like to have Office 2003 installed
successfully
Resolution/Recommendations:
- We called Windows 2000 setup for help with SP4
- We tried installing Office 2003 using the cmd
line E:\Setup NOIE=true ->
this was unsuccessful
- We explored the files on the Office 2003 CD and
looked for the PRO11.MSI
- We doubled clicked the PRO11.MSI icon to bypass
the system checks
- We installed Office successfully.
Related Knowledgebase Articles:
- 254884
http://support.microsoft.com/default.aspx?scid=kb;EN-US;254884
(Please go to the Microsoft Knowledge Base:
http://support.microsoft.com and
insert the information above in the Search Window
for additional details on
your issue.)
Thanks for using Microsoft Product Support
Services!
Amy MacKenzie
***EMAIL ADDRESS REMOVED***
Microsoft Office/Outlook Team
Microsoft Product Support Services
Microsoft Support hours
Monday through Friday
5:00am - 9:00pm Pacific
Saturday and Sunday
6:00am - 3:00pm Pacific
Microsoft Support Telephone Number:
(425) 635-7056
Should you require additional support with other
Microsoft Retail Products,
please go to:
http://support.microsoft.com for current support
options.
Delighting our customers is our top priority.
We welcome your comments and suggestions
concerning the support we provide
to you. Please e-mail us at
***EMAIL ADDRESS REMOVED***
If you would like to make a suggestion on how to
improve our products please
email us at ***EMAIL ADDRESS REMOVED***
Microsoft is committed to ensuring that all of
our users are protected from
the latest viruses and attacks. Please visit
http://windowsupdate.microsoft.com to update your
machine with the latest
security fixes and software updates.