Office 2007 Apps Crash, Vista 64, 8G RAM

[4x4dually]

I was told that once my RAM gets filed up past the 3G mark, and Office 2007
trys to use the upper memory, that is why it crashes all the time. Is there
any truth to this? Is there any fix for this. If I boot the machine and run
only Office Apps, (word, excel, outlook) it runs great, fast and efficient.
But, if I open Solidworks 2008 and it fills up my memory with large
assemblies, if I click on word or excel, it crashes (meaning the application
just shuts down). If I try to open any attachements from Outlook, it crashes
and recovers it self repeatedly until I reboot my machine.

Is there any fixes that allow 32-bit office apps to use upper memory?

(I hope this makes sense from a novice computer guy).

 

[Milly Staples [MVP - Outlook]]

No, Windows 32 bit versions can use up to 3.5 gigs of memory.

You would need to install a 64 bit version of Windows to take advantage of
more memory.

I have never seen Office take the 3 gig limit. The most I have seen is 1
gig.

See Task Manager for what is using your allocated memory.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, 4x4dually asked:

| I was told that once my RAM gets filed up past the 3G mark, and
| Office 2007 trys to use the upper memory, that is why it crashes all
| the time. Is there any truth to this? Is there any fix for this. If I
| boot the machine and run only Office Apps, (word, excel, outlook) it
| runs great, fast and efficient. But, if I open Solidworks 2008 and it
| fills up my memory with large assemblies, if I click on word or
| excel, it crashes (meaning the application just shuts down). If I try
| to open any attachements from Outlook, it crashes and recovers it
| self repeatedly until I reboot my machine.
|
| Is there any fixes that allow 32-bit office apps to use upper memory?
|
| (I hope this makes sense from a novice computer guy).

 

[4x4dually]

"No, Windows 32 bit versions can use up to 3.5 gigs of memory"

I know this. That is why I'm asking if they make a version of office 2007
that can.

"You would need to install a 64 bit version of Windows to take advantage of
more memory."

See title of thread. I have Vista 64 bit installed.

"I have never seen Office take the 3 gig limit. The most I have seen is 1
gig."

I never said office takes up more thna 3 gig. I stated that Solidworks, a 3D
drafting application, fills my memory up past the 3 gig limit and office
can't access any RAM even if I have 5 gig free.

Not trying to be a smart ***, just looking for help. Any other ideas?

 

[Bill Morgan]

We are experiencing the exact same problem. Windows Vista Business 64-bit
with 8GB RAM. SolidWorks 2009 and Microsoft Office 2007. All OS & Office
updates and patches are applied from the Microsoft Update website. Office is
virtually unusable due to constant crashes of Outlook, Work, Excel, and
Powerpoint. This morning Powerpoint would crash any time the user tried to
type text on a slide. Outlook crashes when sending messages or opening
attachments, as well as when we try to close the application.

Can someone at Microsoft please provide an answer? All the information I
find about MS Office 2007 says that it is compatible with Vista and with
64-bit Operating systems. Clearly it is not!

 

[Zenkai]

Oh man I am glad I am not the only one with this problem. Last year
had a new computer built for work and sometimes Office 2007 goes into
crashing loop it drives me crazy. I finally downloaded openoffice sinc
it is free and I would just use it exlusevly but solidworks requires yo
to use MS office

Dell Precision T5400 Mini-Tower
Quad Core Xeon Proc E5420, 2.50GHz, 2X6MB L2 Cache,1333MHz
8GB, DDR2 ECC SDRAM Memory 667MHz, 4X2GB
nVidia,Quadro FX 4600,768MB dual VGA or DVI (Driver up to date
146GB 3Gbps SAS, 15K RPM Hard Drive
Microsoft Windows Vista Business x64 Edition
28" 16:9 Flat screen monitor
19" 16:9 Flat screen monitor
Solidworks 2009 SP2.

 

[smattie]

Well, to date I've either made or received 7 phone calls with Microsof
about this issue. Two of the main procedures performed has been a tota
uninstall of Office 2007 including registry entries (via Microsoft Eas
Assist) and subsequent reinstall. This failed to produce an error fre
environment. The next step was to create a brand new user account an
try to run Office 2007 in this new environment, but this failed to wor
as well.

I am running Office 2007 on a Dell M6400 workstation with 8Gb RAM an
Vista in a 64-bit environ, and from what I am beginning to ascertai
from my research, it may have something to do with the RAM and 64 bi
Vista. Originally I thought it was because I was running AutoCAD 200
that caused the failure, but I've determined that it has nothing to d
with running AutoCAD as all the failures as of late happened withou
AutoCAD running in the background.

Tomorrow, I am to expect a call from a Microsoft "research team" t
help with this problem. I'll keep you informed

 

[smattie]

Well - here's the answer or what I am going to have to accept as th
answer. "It is a KNOWN Vista 64-bit problem." Via Microsoft Eas
Assistant, several techs have tried to help, but to no avail. I wa
also told that others working in the 64-bit environment have simila
problems - more typically with MS Word 2007 (I have never had a proble
with Word). The only "fix" is to install Vista 32-bit, which is no
possible at this point

 

[PPBG]

Did MS give you a reference number for their known Vista x64 bug
I'd love to know it. An engineer has hired me to debug his Vista x64
Solidworks 2009, Office 2007 setup. Excel crashes and it's a total dea
breaker

Solidworks Office 2009 x64 Editio
Microsoft Office 200
Nvidia Quadro FX 1700 with driver from SW site
Intel(R) Core i7 CP
920 @ 2.67 GH
6.00 GB RA

 

[bstritesky]

Did MS give you a reference number for their known Vista x64 bug?
I'd love to know it. An engineer has hired me to debug his Vista x64,
Solidworks 2009, Office 2007 setup. Excel crashes and it's a total deal
breaker.

Solidworks Office 2009 x64 Edition
Microsoft Office 2007
Nvidia Quadro FX 1700 with driver from SW site.
Intel(R) Core i7 CPU
920 @ 2.67 GHz
6.00 GB RAM

I have been experiencing this same issue for months. 8GB RAM, Windows
Vista x64. Office 2007 crashes immediately after opening (even without
any documents open). Think safe mode works? Nope. Somehow, safe mode
crashes immediately too. Talk about a complete waste of money. Funny
how OpenOffice can handle the memory. I do hope a fix is forthcoming.

 

[Zenkai]

I wonder if office 2008 would fix it

 

[Bob I]

It would if you had a Mac.

 

[smattie]

It is now confirmed. The issue that I have is not an isolated issue, but
is a compatibility issue with Office 2007 and Vista 64bit. Microsoft is
aware of the situation and will one day have a repair for it, but today
is not the day. (By the way, I am having problems with Word now!) The
latest attempt was a total uninstall of Office 2007 (and the remnants of
earlier Office products that transferred from an older computer using
Windows Easy Transfer). When that didn't work, Vista 64 was installed as
an upgrade. Within the first 10 minutes of using Outlook 2007 the
software crashed. Oh well, I guess I need to make more frequent saves to
my emails and my Excel documents.

 

[4x4dually]

I guess the "squeeky wheel" doesn't always get the greese. LOL If anyone know
of any updates other than the "know issue" that MS gives us I'd be greatful
for any help with this. I love the "uninstall everything and reinstall
everything" bit. That is our IS depts solution for most things...never works
either. LOL

Thanks again to all for posting and confirming that it isn't just me.

AutoCAD 2009 is the ONLY stable program on this machine. It never crashes.
Solidworks 2009 and Office 2007.....BOOOM!

 

[Zenkai]

AutoCAD 2009 is the ONLY stable program on this machine. It never
crashes.
Solidworks 2009 and Office 2007.....BOOOM!

LoL Same here, except for AutoCAD, I have 2008 and it seems to run
fine. I mostly draw with SW, so I only use AutoCAD for concept drawings
so I haven't bothered updatnig my subscription.

You would think MS office, out of any program would be compatible with
Vista... Pretty Sad on MS part. I pray that the new Windows fixes all
these Vista issues...

 

[Ben M. Schorr - MVP (OneNote)]

I'm guessing the issue may require 8GB of RAM (or at least more than
4GB). I have 4GB in my Vista Ultimate 64 machine and Office 2007 SP2 is
running just fine for me.

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com
Author - The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/5m3f5q

 

[mshadforth]

We have many machines at the company I work at that run vista x64 business
edition, and office 2007 professional plus. They are almost all identical to
spec, and we have about 45 of them with this problem. They all are running
quad core xeons, 4gb of ram.

It surprises me that there has yet to be a fix for this, being that they are
both Microsoft products, and MS is pushing for people to advance to a x64
architecture.

Has there been any updates on this issue?

_______________________________________________________________

 

[undisclosed]

The same thing with Windows 7

8G RAM, 64 bit version

Word and Excel crashes exactly as on Vista

 

[Andrew Schutte]

If you are running SolidWorks 2009 with an active subscription,
download and install SolidWorks Service pack 4.1. It fixes the
Internet Explorer 8 issues (SolidWorks will not launch with Internet
Exploer 8 installed on a XP-64 bit machine) and the office crash
issue.

-Andrew

 

[undisclosed]

I don't have Solidworks on my machine

 

[Dan]

I don't have Solidworks on my machine.

I'm an Inventor user changing to Solidworks. Same issue with excel &
Outlook
Inventor handles this no worries at all.

Really not a happy

Dan