Office 2007 Beta Fails Install

I

ID

Having same issue...So I completed the steps as described below. Extracted
successfully. So I ran the setup.exe file from within the new folder..and
same issue..I get a "Setup did not complete successfully. Sorry for the
inconvenience". Same intall package worked on another PC I tried...tried on
this PC and get error within seconds of running setup.exe...Am trying on HP
nx9010, WinXP SP2, Firewall off, Symantec v.10.1...

Any ideas?
 
I

ID

Having same issue...So I completed the steps as described below. Extracted
successfully. So I ran the setup.exe file from within the new folder..and
same issue..I get a "Setup did not complete successfully. Sorry for the
inconvenience". Same intall package worked on another PC I tried...tried on
this PC and get error within seconds of running setup.exe...Am trying on HP
nx9010, WinXP SP2, Firewall off, Symantec v.10.1...

Any ideas?
 
I

ID

Having same issue...So I completed the steps as described below. Extracted
successfully. So I ran the setup.exe file from within the new folder..and
same issue..I get a "Setup did not complete successfully. Sorry for the
inconvenience". Same intall package worked on another PC I tried...tried on
this PC and get error within seconds of running setup.exe...Am trying on HP
nx9010, WinXP SP2, Firewall off, Symantec v.10.1...

Any ideas?
 
I

ID

Having same issue...So I completed the steps as described below. Extracted
successfully. So I ran the setup.exe file from within the new folder..and
same issue..I get a "Setup did not complete successfully. Sorry for the
inconvenience". Same intall package worked on another PC I tried...tried on
this PC and get error within seconds of running setup.exe...Am trying on HP
nx9010, WinXP SP2, Firewall off, Symantec v.10.1...

Any ideas?
 
I

ID

Having same issue...So I completed the steps as described below. Extracted
successfully. So I ran the setup.exe file from within the new folder..and
same issue..I get a "Setup did not complete successfully. Sorry for the
inconvenience". Same intall package worked on another PC I tried...tried on
this PC and get error within seconds of running setup.exe...Am trying on HP
nx9010, WinXP SP2, Firewall off, Symantec v.10.1...

Any ideas?
 
I

ID

Having same issue...So I completed the steps as described below. Extracted
successfully. So I ran the setup.exe file from within the new folder..and
same issue..I get a "Setup did not complete successfully. Sorry for the
inconvenience". Same intall package worked on another PC I tried...tried on
this PC and get error within seconds of running setup.exe...Am trying on HP
nx9010, WinXP SP2, Firewall off, Symantec v.10.1...

Any ideas?
 
I

ID

Having same issue...So I completed the steps as described below. Extracted
successfully. So I ran the setup.exe file from within the new folder..and
same issue..I get a "Setup did not complete successfully. Sorry for the
inconvenience". Same intall package worked on another PC I tried...tried on
this PC and get error within seconds of running setup.exe...Am trying on HP
nx9010, WinXP SP2, Firewall off, Symantec v.10.1...

Any ideas?
 
B

Bob Buckland ?:-\)

Hi I.D.,

Is the Symantec package turned off when installing?

Have you checked the Setup.exe(nnnnn).log file from
Start=>Run and typing
%temp% {enter key}
for any additional details?

Are you installing as an upgrade to a prior Office product version, or ??
=======
Having same issue...So I completed the steps as described below. Extracted
successfully. So I ran the setup.exe file from within the new folder..and
same issue..I get a "Setup did not complete successfully. Sorry for the
inconvenience". Same intall package worked on another PC I tried...tried on
this PC and get error within seconds of running setup.exe...Am trying on HP
nx9010, WinXP SP2, Firewall off, Symantec v.10.1...

Any ideas? >>
 
B

Bob Buckland ?:-\)

Hi I.D.,

Is the Symantec package turned off when installing?

Have you checked the Setup.exe(nnnnn).log file from
Start=>Run and typing
%temp% {enter key}
for any additional details?

Are you installing as an upgrade to a prior Office product version, or ??
=======
Having same issue...So I completed the steps as described below. Extracted
successfully. So I ran the setup.exe file from within the new folder..and
same issue..I get a "Setup did not complete successfully. Sorry for the
inconvenience". Same intall package worked on another PC I tried...tried on
this PC and get error within seconds of running setup.exe...Am trying on HP
nx9010, WinXP SP2, Firewall off, Symantec v.10.1...

Any ideas? >>
 
B

Bob Buckland ?:-\)

Hi I.D.,

Is the Symantec package turned off when installing?

Have you checked the Setup.exe(nnnnn).log file from
Start=>Run and typing
%temp% {enter key}
for any additional details?

Are you installing as an upgrade to a prior Office product version, or ??
=======
Having same issue...So I completed the steps as described below. Extracted
successfully. So I ran the setup.exe file from within the new folder..and
same issue..I get a "Setup did not complete successfully. Sorry for the
inconvenience". Same intall package worked on another PC I tried...tried on
this PC and get error within seconds of running setup.exe...Am trying on HP
nx9010, WinXP SP2, Firewall off, Symantec v.10.1...

Any ideas? >>
 
B

Bob Buckland ?:-\)

Hi I.D.,

Is the Symantec package turned off when installing?

Have you checked the Setup.exe(nnnnn).log file from
Start=>Run and typing
%temp% {enter key}
for any additional details?

Are you installing as an upgrade to a prior Office product version, or ??
=======
Having same issue...So I completed the steps as described below. Extracted
successfully. So I ran the setup.exe file from within the new folder..and
same issue..I get a "Setup did not complete successfully. Sorry for the
inconvenience". Same intall package worked on another PC I tried...tried on
this PC and get error within seconds of running setup.exe...Am trying on HP
nx9010, WinXP SP2, Firewall off, Symantec v.10.1...

Any ideas? >>
 
B

Bob Buckland ?:-\)

Hi I.D.,

Is the Symantec package turned off when installing?

Have you checked the Setup.exe(nnnnn).log file from
Start=>Run and typing
%temp% {enter key}
for any additional details?

Are you installing as an upgrade to a prior Office product version, or ??
=======
Having same issue...So I completed the steps as described below. Extracted
successfully. So I ran the setup.exe file from within the new folder..and
same issue..I get a "Setup did not complete successfully. Sorry for the
inconvenience". Same intall package worked on another PC I tried...tried on
this PC and get error within seconds of running setup.exe...Am trying on HP
nx9010, WinXP SP2, Firewall off, Symantec v.10.1...

Any ideas? >>
 
B

Bob Buckland ?:-\)

Hi I.D.,

Is the Symantec package turned off when installing?

Have you checked the Setup.exe(nnnnn).log file from
Start=>Run and typing
%temp% {enter key}
for any additional details?

Are you installing as an upgrade to a prior Office product version, or ??
=======
Having same issue...So I completed the steps as described below. Extracted
successfully. So I ran the setup.exe file from within the new folder..and
same issue..I get a "Setup did not complete successfully. Sorry for the
inconvenience". Same intall package worked on another PC I tried...tried on
this PC and get error within seconds of running setup.exe...Am trying on HP
nx9010, WinXP SP2, Firewall off, Symantec v.10.1...

Any ideas? >>
 
B

Bob Buckland ?:-\)

Hi I.D.,

Is the Symantec package turned off when installing?

Have you checked the Setup.exe(nnnnn).log file from
Start=>Run and typing
%temp% {enter key}
for any additional details?

Are you installing as an upgrade to a prior Office product version, or ??
=======
Having same issue...So I completed the steps as described below. Extracted
successfully. So I ran the setup.exe file from within the new folder..and
same issue..I get a "Setup did not complete successfully. Sorry for the
inconvenience". Same intall package worked on another PC I tried...tried on
this PC and get error within seconds of running setup.exe...Am trying on HP
nx9010, WinXP SP2, Firewall off, Symantec v.10.1...

Any ideas? >>
 
I

ID

Bob,

Thanks for the help. I found several setup log files..all with same issue.
So I deleted all of the Temp files, stopped the syamntec antivirus service
and attempted the setup again. Same error and same info in setup log. I
have c&p the log below. ANy help with this error is appreciated!

PERF: TickCount=21462551 Name=OBootStrapper::Run Description=Begin function
Command line: "C:\Office12_Install\setup.exe"
No command line arguments given
Verify file signature in "C:\Office12_Install\setup.exe"
Verify file signature in "C:\Office12_Install\OSETUP.DLL"
Using setup controller dll at [C:\Office12_Install\OSETUP.DLL].
PERF: TickCount=21463002 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file C:\Temp\\SetupExe(200606210905446BC).log.
=========================================================================
PERF: TickCount=21463022 Name=RunSetup Description=Begin function
Catalyst execution began: 06/21/2006 09:05:44.
Searching for updated versions of resource files under the 'updates' folder
[C:\Office12_Install\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[C:\Office12_Install].
Resource File Manager : Found (CultureTag=en-US) resource file at
[C:\Office12_Install\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file
(File=C:\Office12_Install\Office.en-us\OSETUPUI.DLL) for CultureTag [en-US].
Loaded Dll : C:\Office12_Install\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
Error: counted_ptr cannot apply operator '*' to an empty object pointer
Type: NullReference.
00000000:017c50c6
operator delete
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/21/2006 09:05:46. Return code: 0.
Exception caught: NullReference.
PERF: TickCount=21465475 Name=RunSetup Description=End function
 
I

ID

Bob,

Thanks for the help. I found several setup log files..all with same issue.
So I deleted all of the Temp files, stopped the syamntec antivirus service
and attempted the setup again. Same error and same info in setup log. I
have c&p the log below. ANy help with this error is appreciated!

PERF: TickCount=21462551 Name=OBootStrapper::Run Description=Begin function
Command line: "C:\Office12_Install\setup.exe"
No command line arguments given
Verify file signature in "C:\Office12_Install\setup.exe"
Verify file signature in "C:\Office12_Install\OSETUP.DLL"
Using setup controller dll at [C:\Office12_Install\OSETUP.DLL].
PERF: TickCount=21463002 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file C:\Temp\\SetupExe(200606210905446BC).log.
=========================================================================
PERF: TickCount=21463022 Name=RunSetup Description=Begin function
Catalyst execution began: 06/21/2006 09:05:44.
Searching for updated versions of resource files under the 'updates' folder
[C:\Office12_Install\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[C:\Office12_Install].
Resource File Manager : Found (CultureTag=en-US) resource file at
[C:\Office12_Install\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file
(File=C:\Office12_Install\Office.en-us\OSETUPUI.DLL) for CultureTag [en-US].
Loaded Dll : C:\Office12_Install\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
Error: counted_ptr cannot apply operator '*' to an empty object pointer
Type: NullReference.
00000000:017c50c6
operator delete
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/21/2006 09:05:46. Return code: 0.
Exception caught: NullReference.
PERF: TickCount=21465475 Name=RunSetup Description=End function
 
I

ID

Bob,

Thanks for the help. I found several setup log files..all with same issue.
So I deleted all of the Temp files, stopped the syamntec antivirus service
and attempted the setup again. Same error and same info in setup log. I
have c&p the log below. ANy help with this error is appreciated!

PERF: TickCount=21462551 Name=OBootStrapper::Run Description=Begin function
Command line: "C:\Office12_Install\setup.exe"
No command line arguments given
Verify file signature in "C:\Office12_Install\setup.exe"
Verify file signature in "C:\Office12_Install\OSETUP.DLL"
Using setup controller dll at [C:\Office12_Install\OSETUP.DLL].
PERF: TickCount=21463002 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file C:\Temp\\SetupExe(200606210905446BC).log.
=========================================================================
PERF: TickCount=21463022 Name=RunSetup Description=Begin function
Catalyst execution began: 06/21/2006 09:05:44.
Searching for updated versions of resource files under the 'updates' folder
[C:\Office12_Install\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[C:\Office12_Install].
Resource File Manager : Found (CultureTag=en-US) resource file at
[C:\Office12_Install\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file
(File=C:\Office12_Install\Office.en-us\OSETUPUI.DLL) for CultureTag [en-US].
Loaded Dll : C:\Office12_Install\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
Error: counted_ptr cannot apply operator '*' to an empty object pointer
Type: NullReference.
00000000:017c50c6
operator delete
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/21/2006 09:05:46. Return code: 0.
Exception caught: NullReference.
PERF: TickCount=21465475 Name=RunSetup Description=End function
 
I

ID

Bob,

Thanks for the help. I found several setup log files..all with same issue.
So I deleted all of the Temp files, stopped the syamntec antivirus service
and attempted the setup again. Same error and same info in setup log. I
have c&p the log below. ANy help with this error is appreciated!

PERF: TickCount=21462551 Name=OBootStrapper::Run Description=Begin function
Command line: "C:\Office12_Install\setup.exe"
No command line arguments given
Verify file signature in "C:\Office12_Install\setup.exe"
Verify file signature in "C:\Office12_Install\OSETUP.DLL"
Using setup controller dll at [C:\Office12_Install\OSETUP.DLL].
PERF: TickCount=21463002 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file C:\Temp\\SetupExe(200606210905446BC).log.
=========================================================================
PERF: TickCount=21463022 Name=RunSetup Description=Begin function
Catalyst execution began: 06/21/2006 09:05:44.
Searching for updated versions of resource files under the 'updates' folder
[C:\Office12_Install\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[C:\Office12_Install].
Resource File Manager : Found (CultureTag=en-US) resource file at
[C:\Office12_Install\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file
(File=C:\Office12_Install\Office.en-us\OSETUPUI.DLL) for CultureTag [en-US].
Loaded Dll : C:\Office12_Install\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
Error: counted_ptr cannot apply operator '*' to an empty object pointer
Type: NullReference.
00000000:017c50c6
operator delete
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/21/2006 09:05:46. Return code: 0.
Exception caught: NullReference.
PERF: TickCount=21465475 Name=RunSetup Description=End function
 
I

ID

Bob,

Thanks for the help. I found several setup log files..all with same issue.
So I deleted all of the Temp files, stopped the syamntec antivirus service
and attempted the setup again. Same error and same info in setup log. I
have c&p the log below. ANy help with this error is appreciated!

PERF: TickCount=21462551 Name=OBootStrapper::Run Description=Begin function
Command line: "C:\Office12_Install\setup.exe"
No command line arguments given
Verify file signature in "C:\Office12_Install\setup.exe"
Verify file signature in "C:\Office12_Install\OSETUP.DLL"
Using setup controller dll at [C:\Office12_Install\OSETUP.DLL].
PERF: TickCount=21463002 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file C:\Temp\\SetupExe(200606210905446BC).log.
=========================================================================
PERF: TickCount=21463022 Name=RunSetup Description=Begin function
Catalyst execution began: 06/21/2006 09:05:44.
Searching for updated versions of resource files under the 'updates' folder
[C:\Office12_Install\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[C:\Office12_Install].
Resource File Manager : Found (CultureTag=en-US) resource file at
[C:\Office12_Install\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file
(File=C:\Office12_Install\Office.en-us\OSETUPUI.DLL) for CultureTag [en-US].
Loaded Dll : C:\Office12_Install\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
Error: counted_ptr cannot apply operator '*' to an empty object pointer
Type: NullReference.
00000000:017c50c6
operator delete
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/21/2006 09:05:46. Return code: 0.
Exception caught: NullReference.
PERF: TickCount=21465475 Name=RunSetup Description=End function
 
I

ID

Bob,

Thanks for the help. I found several setup log files..all with same issue.
So I deleted all of the Temp files, stopped the syamntec antivirus service
and attempted the setup again. Same error and same info in setup log. I
have c&p the log below. ANy help with this error is appreciated!

PERF: TickCount=21462551 Name=OBootStrapper::Run Description=Begin function
Command line: "C:\Office12_Install\setup.exe"
No command line arguments given
Verify file signature in "C:\Office12_Install\setup.exe"
Verify file signature in "C:\Office12_Install\OSETUP.DLL"
Using setup controller dll at [C:\Office12_Install\OSETUP.DLL].
PERF: TickCount=21463002 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file C:\Temp\\SetupExe(200606210905446BC).log.
=========================================================================
PERF: TickCount=21463022 Name=RunSetup Description=Begin function
Catalyst execution began: 06/21/2006 09:05:44.
Searching for updated versions of resource files under the 'updates' folder
[C:\Office12_Install\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[C:\Office12_Install].
Resource File Manager : Found (CultureTag=en-US) resource file at
[C:\Office12_Install\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file
(File=C:\Office12_Install\Office.en-us\OSETUPUI.DLL) for CultureTag [en-US].
Loaded Dll : C:\Office12_Install\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
Error: counted_ptr cannot apply operator '*' to an empty object pointer
Type: NullReference.
00000000:017c50c6
operator delete
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/21/2006 09:05:46. Return code: 0.
Exception caught: NullReference.
PERF: TickCount=21465475 Name=RunSetup Description=End function
 

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