Office 2007 Beta Fails Install

I

ID

Bob,

Thanks for the help. I found several setup log files..all with same issue.
So I deleted all of the Temp files, stopped the syamntec antivirus service
and attempted the setup again. Same error and same info in setup log. I
have c&p the log below. ANy help with this error is appreciated!

PERF: TickCount=21462551 Name=OBootStrapper::Run Description=Begin function
Command line: "C:\Office12_Install\setup.exe"
No command line arguments given
Verify file signature in "C:\Office12_Install\setup.exe"
Verify file signature in "C:\Office12_Install\OSETUP.DLL"
Using setup controller dll at [C:\Office12_Install\OSETUP.DLL].
PERF: TickCount=21463002 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file C:\Temp\\SetupExe(200606210905446BC).log.
=========================================================================
PERF: TickCount=21463022 Name=RunSetup Description=Begin function
Catalyst execution began: 06/21/2006 09:05:44.
Searching for updated versions of resource files under the 'updates' folder
[C:\Office12_Install\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[C:\Office12_Install].
Resource File Manager : Found (CultureTag=en-US) resource file at
[C:\Office12_Install\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file
(File=C:\Office12_Install\Office.en-us\OSETUPUI.DLL) for CultureTag [en-US].
Loaded Dll : C:\Office12_Install\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
Error: counted_ptr cannot apply operator '*' to an empty object pointer
Type: NullReference.
00000000:017c50c6
operator delete
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/21/2006 09:05:46. Return code: 0.
Exception caught: NullReference.
PERF: TickCount=21465475 Name=RunSetup Description=End function
 
T

thinktwice

I ran the %temp% and the setup log file reads:
PERF: TickCount=10008171 Name=OBootStrapper::Run Description=Begin function
Command line: "H:\SETUP.EXE"
No command line arguments given
Verify file signature in "H:\SETUP.EXE"
Verify file signature in "H:\OSETUP.DLL"
Using setup controller dll at [H:\OSETUP.DLL].
PERF: TickCount=10026171 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file
C:\DOCUME~1\Owner\LOCALS~1\Temp\SetupExe(20060621194737908).log.
=========================================================================
PERF: TickCount=10026171 Name=RunSetup Description=Begin function
Catalyst execution began: 06/21/2006 19:47:37.
Searching for updated versions of resource files under the 'updates' folder
[H:\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder [H:].
Resource File Manager : Found (CultureTag=en-US) resource file at
[H:\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file
(File=H:\Office.en-us\OSETUPUI.DLL) for CultureTag [en-US].
Loaded Dll : H:\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0015-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0016-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0044-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-006E-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001A-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0018-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0019-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001B-0409-0000-0000000FF1CE}"
Product: PRO
AddOnGroup Culture: en-us
AddOnId: WORD.EN-US
AddOnId: PUBLISHER.EN-US
AddOnId: INFOPATH.EN-US
AddOnId: POWERPOINT.EN-US
AddOnId: OUTLOOK.EN-US
AddOnId: OFFICE.EN-US
AddOnId: EXCEL.EN-US
AddOnId: ACCESS.EN-US
No upgradable applications found
Parsing config.xml at: H:\Pro.WW\config.xml
Preferred product specified in config.xml to be: PRO
Loading package metadata: H:\Access.en-us\AccessMUI.xml
Loading package metadata: H:\Excel.en-us\ExcelMUI.xml
Loading package metadata: H:\Office.en-us\Proof.es\Proof.xml
Loading package metadata: H:\Office.en-us\Proof.fr\Proof.xml
Loading package metadata: H:\Office.en-us\Proof.en\Proof.xml
Loading package metadata: H:\Office.en-us\OfficeMUI.xml
Loading package metadata: H:\Outlook.en-us\OutlookMUI.xml
Loading package metadata: H:\PowerPoint.en-us\PowerPointMUI.xml
Loading package metadata: H:\InfoPath.en-us\InfoPathMUI.xml
Loading package metadata: H:\Publisher.en-us\PublisherMUI.xml
Loading package metadata: H:\Word.en-us\WordMUI.xml
Loading package metadata: H:\Pro.WW\ProWW.xml
BRANDING: Parsing SkuredData...
BRANDING: Parsing Branding Data...
Final Option Tree:
Kicking off chained install...
PERF: TickCount=10043656 Name=Job::DoCacheWork Description=Begin function
OSE is running as a standalone process
Running OSE version 12.0.4017.1003
LIS: start caching package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: creating download package "{30120000-0011-0000-0000-0000000FF1CE}-C"
Error: Failed to create download: cannot get or load download from the given
download ID "{30120000-0011-0000-0000-0000000FF1CE}-C". Error code:
0x80070002 HResult: 0x80070002.
00000000:012850c6
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/21/2006 19:47:58. Return code: 0.
Exception caught: HResultOnly.
PERF: TickCount=10047390 Name=RunSetup Description=End function


ID said:
Bob,

Thanks for the help. I found several setup log files..all with same issue.
So I deleted all of the Temp files, stopped the syamntec antivirus service
and attempted the setup again. Same error and same info in setup log. I
have c&p the log below. ANy help with this error is appreciated!

PERF: TickCount=21462551 Name=OBootStrapper::Run Description=Begin function
Command line: "C:\Office12_Install\setup.exe"
No command line arguments given
Verify file signature in "C:\Office12_Install\setup.exe"
Verify file signature in "C:\Office12_Install\OSETUP.DLL"
Using setup controller dll at [C:\Office12_Install\OSETUP.DLL].
PERF: TickCount=21463002 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file C:\Temp\\SetupExe(200606210905446BC).log.
=========================================================================
PERF: TickCount=21463022 Name=RunSetup Description=Begin function
Catalyst execution began: 06/21/2006 09:05:44.
Searching for updated versions of resource files under the 'updates' folder
[C:\Office12_Install\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[C:\Office12_Install].
Resource File Manager : Found (CultureTag=en-US) resource file at
[C:\Office12_Install\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file
(File=C:\Office12_Install\Office.en-us\OSETUPUI.DLL) for CultureTag [en-US].
Loaded Dll : C:\Office12_Install\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
Error: counted_ptr cannot apply operator '*' to an empty object pointer
Type: NullReference.
00000000:017c50c6
operator delete
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/21/2006 09:05:46. Return code: 0.
Exception caught: NullReference.
PERF: TickCount=21465475 Name=RunSetup Description=End function

Bob Buckland ?:-) said:
Hi I.D.,

Is the Symantec package turned off when installing?

Have you checked the Setup.exe(nnnnn).log file from
Start=>Run and typing
%temp% {enter key}
for any additional details?

Are you installing as an upgrade to a prior Office product version, or ??
=======
Having same issue...So I completed the steps as described below. Extracted
successfully. So I ran the setup.exe file from within the new folder..and
same issue..I get a "Setup did not complete successfully. Sorry for the
inconvenience". Same intall package worked on another PC I tried...tried on
this PC and get error within seconds of running setup.exe...Am trying on HP
nx9010, WinXP SP2, Firewall off, Symantec v.10.1...

Any ideas? >>
--
Bob Buckland ?:)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*
Click to expand...
Click to expand...
 
T

thinktwice

I ran the %temp% and the setup log file reads:
PERF: TickCount=10008171 Name=OBootStrapper::Run Description=Begin function
Command line: "H:\SETUP.EXE"
No command line arguments given
Verify file signature in "H:\SETUP.EXE"
Verify file signature in "H:\OSETUP.DLL"
Using setup controller dll at [H:\OSETUP.DLL].
PERF: TickCount=10026171 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file
C:\DOCUME~1\Owner\LOCALS~1\Temp\SetupExe(20060621194737908).log.
=========================================================================
PERF: TickCount=10026171 Name=RunSetup Description=Begin function
Catalyst execution began: 06/21/2006 19:47:37.
Searching for updated versions of resource files under the 'updates' folder
[H:\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder [H:].
Resource File Manager : Found (CultureTag=en-US) resource file at
[H:\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file
(File=H:\Office.en-us\OSETUPUI.DLL) for CultureTag [en-US].
Loaded Dll : H:\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0015-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0016-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0044-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-006E-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001A-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0018-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0019-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001B-0409-0000-0000000FF1CE}"
Product: PRO
AddOnGroup Culture: en-us
AddOnId: WORD.EN-US
AddOnId: PUBLISHER.EN-US
AddOnId: INFOPATH.EN-US
AddOnId: POWERPOINT.EN-US
AddOnId: OUTLOOK.EN-US
AddOnId: OFFICE.EN-US
AddOnId: EXCEL.EN-US
AddOnId: ACCESS.EN-US
No upgradable applications found
Parsing config.xml at: H:\Pro.WW\config.xml
Preferred product specified in config.xml to be: PRO
Loading package metadata: H:\Access.en-us\AccessMUI.xml
Loading package metadata: H:\Excel.en-us\ExcelMUI.xml
Loading package metadata: H:\Office.en-us\Proof.es\Proof.xml
Loading package metadata: H:\Office.en-us\Proof.fr\Proof.xml
Loading package metadata: H:\Office.en-us\Proof.en\Proof.xml
Loading package metadata: H:\Office.en-us\OfficeMUI.xml
Loading package metadata: H:\Outlook.en-us\OutlookMUI.xml
Loading package metadata: H:\PowerPoint.en-us\PowerPointMUI.xml
Loading package metadata: H:\InfoPath.en-us\InfoPathMUI.xml
Loading package metadata: H:\Publisher.en-us\PublisherMUI.xml
Loading package metadata: H:\Word.en-us\WordMUI.xml
Loading package metadata: H:\Pro.WW\ProWW.xml
BRANDING: Parsing SkuredData...
BRANDING: Parsing Branding Data...
Final Option Tree:
Kicking off chained install...
PERF: TickCount=10043656 Name=Job::DoCacheWork Description=Begin function
OSE is running as a standalone process
Running OSE version 12.0.4017.1003
LIS: start caching package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: creating download package "{30120000-0011-0000-0000-0000000FF1CE}-C"
Error: Failed to create download: cannot get or load download from the given
download ID "{30120000-0011-0000-0000-0000000FF1CE}-C". Error code:
0x80070002 HResult: 0x80070002.
00000000:012850c6
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/21/2006 19:47:58. Return code: 0.
Exception caught: HResultOnly.
PERF: TickCount=10047390 Name=RunSetup Description=End function


ID said:
Bob,

Thanks for the help. I found several setup log files..all with same issue.
So I deleted all of the Temp files, stopped the syamntec antivirus service
and attempted the setup again. Same error and same info in setup log. I
have c&p the log below. ANy help with this error is appreciated!

PERF: TickCount=21462551 Name=OBootStrapper::Run Description=Begin function
Command line: "C:\Office12_Install\setup.exe"
No command line arguments given
Verify file signature in "C:\Office12_Install\setup.exe"
Verify file signature in "C:\Office12_Install\OSETUP.DLL"
Using setup controller dll at [C:\Office12_Install\OSETUP.DLL].
PERF: TickCount=21463002 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file C:\Temp\\SetupExe(200606210905446BC).log.
=========================================================================
PERF: TickCount=21463022 Name=RunSetup Description=Begin function
Catalyst execution began: 06/21/2006 09:05:44.
Searching for updated versions of resource files under the 'updates' folder
[C:\Office12_Install\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[C:\Office12_Install].
Resource File Manager : Found (CultureTag=en-US) resource file at
[C:\Office12_Install\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file
(File=C:\Office12_Install\Office.en-us\OSETUPUI.DLL) for CultureTag [en-US].
Loaded Dll : C:\Office12_Install\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
Error: counted_ptr cannot apply operator '*' to an empty object pointer
Type: NullReference.
00000000:017c50c6
operator delete
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/21/2006 09:05:46. Return code: 0.
Exception caught: NullReference.
PERF: TickCount=21465475 Name=RunSetup Description=End function

Bob Buckland ?:-) said:
Hi I.D.,

Is the Symantec package turned off when installing?

Have you checked the Setup.exe(nnnnn).log file from
Start=>Run and typing
%temp% {enter key}
for any additional details?

Are you installing as an upgrade to a prior Office product version, or ??
=======
Having same issue...So I completed the steps as described below. Extracted
successfully. So I ran the setup.exe file from within the new folder..and
same issue..I get a "Setup did not complete successfully. Sorry for the
inconvenience". Same intall package worked on another PC I tried...tried on
this PC and get error within seconds of running setup.exe...Am trying on HP
nx9010, WinXP SP2, Firewall off, Symantec v.10.1...

Any ideas? >>
--
Bob Buckland ?:)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*
Click to expand...
Click to expand...
 
T

thinktwice

I ran the %temp% and the setup log file reads:
PERF: TickCount=10008171 Name=OBootStrapper::Run Description=Begin function
Command line: "H:\SETUP.EXE"
No command line arguments given
Verify file signature in "H:\SETUP.EXE"
Verify file signature in "H:\OSETUP.DLL"
Using setup controller dll at [H:\OSETUP.DLL].
PERF: TickCount=10026171 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file
C:\DOCUME~1\Owner\LOCALS~1\Temp\SetupExe(20060621194737908).log.
=========================================================================
PERF: TickCount=10026171 Name=RunSetup Description=Begin function
Catalyst execution began: 06/21/2006 19:47:37.
Searching for updated versions of resource files under the 'updates' folder
[H:\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder [H:].
Resource File Manager : Found (CultureTag=en-US) resource file at
[H:\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file
(File=H:\Office.en-us\OSETUPUI.DLL) for CultureTag [en-US].
Loaded Dll : H:\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0015-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0016-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0044-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-006E-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001A-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0018-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0019-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001B-0409-0000-0000000FF1CE}"
Product: PRO
AddOnGroup Culture: en-us
AddOnId: WORD.EN-US
AddOnId: PUBLISHER.EN-US
AddOnId: INFOPATH.EN-US
AddOnId: POWERPOINT.EN-US
AddOnId: OUTLOOK.EN-US
AddOnId: OFFICE.EN-US
AddOnId: EXCEL.EN-US
AddOnId: ACCESS.EN-US
No upgradable applications found
Parsing config.xml at: H:\Pro.WW\config.xml
Preferred product specified in config.xml to be: PRO
Loading package metadata: H:\Access.en-us\AccessMUI.xml
Loading package metadata: H:\Excel.en-us\ExcelMUI.xml
Loading package metadata: H:\Office.en-us\Proof.es\Proof.xml
Loading package metadata: H:\Office.en-us\Proof.fr\Proof.xml
Loading package metadata: H:\Office.en-us\Proof.en\Proof.xml
Loading package metadata: H:\Office.en-us\OfficeMUI.xml
Loading package metadata: H:\Outlook.en-us\OutlookMUI.xml
Loading package metadata: H:\PowerPoint.en-us\PowerPointMUI.xml
Loading package metadata: H:\InfoPath.en-us\InfoPathMUI.xml
Loading package metadata: H:\Publisher.en-us\PublisherMUI.xml
Loading package metadata: H:\Word.en-us\WordMUI.xml
Loading package metadata: H:\Pro.WW\ProWW.xml
BRANDING: Parsing SkuredData...
BRANDING: Parsing Branding Data...
Final Option Tree:
Kicking off chained install...
PERF: TickCount=10043656 Name=Job::DoCacheWork Description=Begin function
OSE is running as a standalone process
Running OSE version 12.0.4017.1003
LIS: start caching package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: creating download package "{30120000-0011-0000-0000-0000000FF1CE}-C"
Error: Failed to create download: cannot get or load download from the given
download ID "{30120000-0011-0000-0000-0000000FF1CE}-C". Error code:
0x80070002 HResult: 0x80070002.
00000000:012850c6
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/21/2006 19:47:58. Return code: 0.
Exception caught: HResultOnly.
PERF: TickCount=10047390 Name=RunSetup Description=End function


ID said:
Bob,

Thanks for the help. I found several setup log files..all with same issue.
So I deleted all of the Temp files, stopped the syamntec antivirus service
and attempted the setup again. Same error and same info in setup log. I
have c&p the log below. ANy help with this error is appreciated!

PERF: TickCount=21462551 Name=OBootStrapper::Run Description=Begin function
Command line: "C:\Office12_Install\setup.exe"
No command line arguments given
Verify file signature in "C:\Office12_Install\setup.exe"
Verify file signature in "C:\Office12_Install\OSETUP.DLL"
Using setup controller dll at [C:\Office12_Install\OSETUP.DLL].
PERF: TickCount=21463002 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file C:\Temp\\SetupExe(200606210905446BC).log.
=========================================================================
PERF: TickCount=21463022 Name=RunSetup Description=Begin function
Catalyst execution began: 06/21/2006 09:05:44.
Searching for updated versions of resource files under the 'updates' folder
[C:\Office12_Install\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[C:\Office12_Install].
Resource File Manager : Found (CultureTag=en-US) resource file at
[C:\Office12_Install\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file
(File=C:\Office12_Install\Office.en-us\OSETUPUI.DLL) for CultureTag [en-US].
Loaded Dll : C:\Office12_Install\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
Error: counted_ptr cannot apply operator '*' to an empty object pointer
Type: NullReference.
00000000:017c50c6
operator delete
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/21/2006 09:05:46. Return code: 0.
Exception caught: NullReference.
PERF: TickCount=21465475 Name=RunSetup Description=End function

Bob Buckland ?:-) said:
Hi I.D.,

Is the Symantec package turned off when installing?

Have you checked the Setup.exe(nnnnn).log file from
Start=>Run and typing
%temp% {enter key}
for any additional details?

Are you installing as an upgrade to a prior Office product version, or ??
=======
Having same issue...So I completed the steps as described below. Extracted
successfully. So I ran the setup.exe file from within the new folder..and
same issue..I get a "Setup did not complete successfully. Sorry for the
inconvenience". Same intall package worked on another PC I tried...tried on
this PC and get error within seconds of running setup.exe...Am trying on HP
nx9010, WinXP SP2, Firewall off, Symantec v.10.1...

Any ideas? >>
--
Bob Buckland ?:)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*
Click to expand...
Click to expand...
 
T

thinktwice

I think I solved this problem.
1. Ran Disk Cleanup
2. Deleted Office keys in HKLM
3. Ran Setup from CD

Smooth sailing....

Hope this helps.
 
T

thinktwice

I think I solved this problem.
1. Ran Disk Cleanup
2. Deleted Office keys in HKLM
3. Ran Setup from CD

Smooth sailing....

Hope this helps.
 
T

thinktwice

I think I solved this problem.
1. Ran Disk Cleanup
2. Deleted Office keys in HKLM
3. Ran Setup from CD

Smooth sailing....

Hope this helps.
 
T

thinktwice

I think I solved this problem.
1. Ran Disk Cleanup
2. Deleted Office keys in HKLM
3. Ran Setup from CD

Smooth sailing....

Hope this helps.
 
T

thinktwice

I think I solved this problem.
1. Ran Disk Cleanup
2. Deleted Office keys in HKLM
3. Ran Setup from CD

Smooth sailing....

Hope this helps.
 
T

thinktwice

I think I solved this problem.
1. Ran Disk Cleanup
2. Deleted Office keys in HKLM
3. Ran Setup from CD

Smooth sailing....

Hope this helps.
 
T

thinktwice

I think I solved this problem.
1. Ran Disk Cleanup
2. Deleted Office keys in HKLM
3. Ran Setup from CD

Smooth sailing....

Hope this helps.
 
I

ID

You deleted the Office 2007 keys in HKLM...or a previous office? I did not
realize your log showed you having a failed install...what error did you get?
 
I

ID

You deleted the Office 2007 keys in HKLM...or a previous office? I did not
realize your log showed you having a failed install...what error did you get?
 
I

ID

You deleted the Office 2007 keys in HKLM...or a previous office? I did not
realize your log showed you having a failed install...what error did you get?
 
I

ID

You deleted the Office 2007 keys in HKLM...or a previous office? I did not
realize your log showed you having a failed install...what error did you get?
 
I

ID

You deleted the Office 2007 keys in HKLM...or a previous office? I did not
realize your log showed you having a failed install...what error did you get?
 
I

ID

You deleted the Office 2007 keys in HKLM...or a previous office? I did not
realize your log showed you having a failed install...what error did you get?
 
I

ID

You deleted the Office 2007 keys in HKLM...or a previous office? I did not
realize your log showed you having a failed install...what error did you get?
 
I

ID

Well PC needed a good cleaning anyways...so reloaded OS and office 2007
installed like a charm.
 
I

ID

Well PC needed a good cleaning anyways...so reloaded OS and office 2007
installed like a charm.
 

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