Office 2007 Beta Install/Uninstall failures

M

Martin T

Hi again Ken

I deleted the six keys and tried again. This time an update since I had
installed Office 2002 already. This time the dump shows.

ERF: TickCount=65137578 Name=OBootStrapper::Run Description=Begin function
Command line: .\setup.exe
No command line arguments given
Verify file signature in
"C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\setup.exe"
Verify file signature in
"C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\OSETUP.DLL"
Using setup controller dll at
[C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\OSETUP.DLL].
PERF: TickCount=65138656 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\SetupExe(20060714002245F18).log.
=========================================================================
PERF: TickCount=65138671 Name=RunSetup Description=Begin function
Catalyst execution began: 07/14/2006 00:22:45.
Searching for updated versions of resource files under the 'updates' folder
[C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp].
Resource File Manager : Found (CultureTag=en-US) resource file at
[C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1044].
Resource File Manager : Falling back from [nb-NO] to [en-US].
Resource File Manager : Selecting resource file
(File=C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Office.en-us\OSETUPUI.DLL) for CultureTag [nb-NO].
Loaded Dll : C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0015-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0016-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0044-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-006E-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001A-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0018-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0019-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001B-0409-0000-0000000FF1CE}"
Product: PRO
AddOnGroup Culture: en-us
AddOnId: WORD.EN-US
AddOnId: PUBLISHER.EN-US
AddOnId: INFOPATH.EN-US
AddOnId: POWERPOINT.EN-US
AddOnId: OUTLOOK.EN-US
AddOnId: OFFICE.EN-US
AddOnId: EXCEL.EN-US
AddOnId: ACCESS.EN-US
5 Upgradable applications found
Parsing config.xml at:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Pro.WW\config.xml
Preferred product specified in config.xml to be: PRO
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Access.en-us\AccessMUI.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Excel.en-us\ExcelMUI.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Office.en-us\Proof.es\Proof.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Office.en-us\Proof.fr\Proof.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Office.en-us\Proof.en\Proof.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Office.en-us\OfficeMUI.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Outlook.en-us\OutlookMUI.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\PowerPoint.en-us\PowerPointMUI.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\InfoPath.en-us\InfoPathMUI.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Publisher.en-us\PublisherMUI.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Word.en-us\WordMUI.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Pro.WW\ProWW.xml
BRANDING: Parsing SkuredData...
BRANDING: Parsing Branding Data...
Final Option Tree:
Kicking off chained install...
PERF: TickCount=65160203 Name=Job::DoCacheWork Description=Begin function
OSE service binary is detected at location: C:\Program Files\Common
Files\Microsoft Shared\Source Engine\OSE.EXE
Running Source Engine process detected
OSE is running
Running OSE version 12.0.4017.1003
LIS: start caching package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: creating download package "{30120000-0011-0000-0000-0000000FF1CE}-C"
Error: Failed to create download: cannot get or load download from the given
download ID "{30120000-0011-0000-0000-0000000FF1CE}-C". Error code:
0x80070002 HResult: 0x80070002.
FlexUI::FlexValue::GetUInt32
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
Catalyst execution finished: 07/14/2006 00:23:10. Return code: 0.
Exception caught: HResultOnly.
PERF: TickCount=65163250 Name=RunSetup Description=End function


Ken said:
Hi Martin-

Reading your log dump it looks as if the LIS cache is fouled up.

Here is an easy way for you to check. Copy the key below (curley braces and
all) to the clip board

{30120000-0011-0000-0000-0000000FF1CE}-C

Run regedit...Hit the F3 key...put your cursor in the dialog box and type
CTRL+V to paste the contents into the find dialog. Click the find next
button. Let me know if you find anything. I'm thinking you should find the
key. If you do we will be able to fix things fairly simply.

I will get an e-mail ping when you reply to this message and will hopefully
be able to provide more assistance. If you do not find the registry value
using the find method I described above, please navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads
using regedit and tell me what you find under the "download" key (It should
have a "+" next to the folder that should let you expand it. If not, just
click on the "download" folder and post what you have there.)

Martin T said:
Hi Bob

That's correct. I searched the register for his GUIDS and they were not there.

Yes, anything with the word 'office' got deleted, including folders.



Bob Buckland ?:-) said:
Hi Martin,

The GUIDs that Ken mentioned do not include the Word 'Office' in them (they use hex values) They are 0FF1CE [0(zero) FF 1(one) CE]

The registry cleaners you used may have disabled more than just Office.

(FWIW, to avoid some confusion. Office 2007 Beta 2 is Office version 12. MS Internet Explorer's beta is the one that is version
'7'.
(Office v7 was Office 95).

Did you delete the previous Office 2007 folder in the \Program Files area?

=====================
Hi Ken

You've helped me in the past and I'm glad you're keeping up the good work.

I did as you told Gr8Bald1. My register does not contain the keys you
described. I removed 608 keys with the word 'office' in it.

Still I didn't manage to reinstall Office 7B2. I'm trying on my test server,
a 2003R2 installation. >>
--
I hope this helped you,

Bob Buckland ?:)
MS Office system products MVP

*Courtesy is not expensive and can pay big dividends<<

LINKS to the 2007 Office System

1. Read about it, try it, or watch the movie :)
the 2007 Microsoft Office system info,
online Test Drive, or downloadable beta is at
http://microsoft.com/office/preview

2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/

3. Use the 2007 OfficeOnline website without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit http://officebeta.iponet.net
Click to expand...
Click to expand...
Click to expand...
 
M

Martin T

Hi again Ken

I deleted the six keys and tried again. This time an update since I had
installed Office 2002 already. This time the dump shows.

ERF: TickCount=65137578 Name=OBootStrapper::Run Description=Begin function
Command line: .\setup.exe
No command line arguments given
Verify file signature in
"C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\setup.exe"
Verify file signature in
"C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\OSETUP.DLL"
Using setup controller dll at
[C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\OSETUP.DLL].
PERF: TickCount=65138656 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\SetupExe(20060714002245F18).log.
=========================================================================
PERF: TickCount=65138671 Name=RunSetup Description=Begin function
Catalyst execution began: 07/14/2006 00:22:45.
Searching for updated versions of resource files under the 'updates' folder
[C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp].
Resource File Manager : Found (CultureTag=en-US) resource file at
[C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1044].
Resource File Manager : Falling back from [nb-NO] to [en-US].
Resource File Manager : Selecting resource file
(File=C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Office.en-us\OSETUPUI.DLL) for CultureTag [nb-NO].
Loaded Dll : C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0015-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0016-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0044-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-006E-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001A-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0018-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0019-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001B-0409-0000-0000000FF1CE}"
Product: PRO
AddOnGroup Culture: en-us
AddOnId: WORD.EN-US
AddOnId: PUBLISHER.EN-US
AddOnId: INFOPATH.EN-US
AddOnId: POWERPOINT.EN-US
AddOnId: OUTLOOK.EN-US
AddOnId: OFFICE.EN-US
AddOnId: EXCEL.EN-US
AddOnId: ACCESS.EN-US
5 Upgradable applications found
Parsing config.xml at:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Pro.WW\config.xml
Preferred product specified in config.xml to be: PRO
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Access.en-us\AccessMUI.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Excel.en-us\ExcelMUI.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Office.en-us\Proof.es\Proof.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Office.en-us\Proof.fr\Proof.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Office.en-us\Proof.en\Proof.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Office.en-us\OfficeMUI.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Outlook.en-us\OutlookMUI.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\PowerPoint.en-us\PowerPointMUI.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\InfoPath.en-us\InfoPathMUI.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Publisher.en-us\PublisherMUI.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Word.en-us\WordMUI.xml
Loading package metadata:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWPB4D.tmp\Pro.WW\ProWW.xml
BRANDING: Parsing SkuredData...
BRANDING: Parsing Branding Data...
Final Option Tree:
Kicking off chained install...
PERF: TickCount=65160203 Name=Job::DoCacheWork Description=Begin function
OSE service binary is detected at location: C:\Program Files\Common
Files\Microsoft Shared\Source Engine\OSE.EXE
Running Source Engine process detected
OSE is running
Running OSE version 12.0.4017.1003
LIS: start caching package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: creating download package "{30120000-0011-0000-0000-0000000FF1CE}-C"
Error: Failed to create download: cannot get or load download from the given
download ID "{30120000-0011-0000-0000-0000000FF1CE}-C". Error code:
0x80070002 HResult: 0x80070002.
FlexUI::FlexValue::GetUInt32
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
Catalyst execution finished: 07/14/2006 00:23:10. Return code: 0.
Exception caught: HResultOnly.
PERF: TickCount=65163250 Name=RunSetup Description=End function


Ken said:
Hi Martin-

Reading your log dump it looks as if the LIS cache is fouled up.

Here is an easy way for you to check. Copy the key below (curley braces and
all) to the clip board

{30120000-0011-0000-0000-0000000FF1CE}-C

Run regedit...Hit the F3 key...put your cursor in the dialog box and type
CTRL+V to paste the contents into the find dialog. Click the find next
button. Let me know if you find anything. I'm thinking you should find the
key. If you do we will be able to fix things fairly simply.

I will get an e-mail ping when you reply to this message and will hopefully
be able to provide more assistance. If you do not find the registry value
using the find method I described above, please navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads
using regedit and tell me what you find under the "download" key (It should
have a "+" next to the folder that should let you expand it. If not, just
click on the "download" folder and post what you have there.)

Martin T said:
Hi Bob

That's correct. I searched the register for his GUIDS and they were not there.

Yes, anything with the word 'office' got deleted, including folders.



Bob Buckland ?:-) said:
Hi Martin,

The GUIDs that Ken mentioned do not include the Word 'Office' in them (they use hex values) They are 0FF1CE [0(zero) FF 1(one) CE]

The registry cleaners you used may have disabled more than just Office.

(FWIW, to avoid some confusion. Office 2007 Beta 2 is Office version 12. MS Internet Explorer's beta is the one that is version
'7'.
(Office v7 was Office 95).

Did you delete the previous Office 2007 folder in the \Program Files area?

=====================
Hi Ken

You've helped me in the past and I'm glad you're keeping up the good work.

I did as you told Gr8Bald1. My register does not contain the keys you
described. I removed 608 keys with the word 'office' in it.

Still I didn't manage to reinstall Office 7B2. I'm trying on my test server,
a 2003R2 installation. >>
--
I hope this helped you,

Bob Buckland ?:)
MS Office system products MVP

*Courtesy is not expensive and can pay big dividends<<

LINKS to the 2007 Office System

1. Read about it, try it, or watch the movie :)
the 2007 Microsoft Office system info,
online Test Drive, or downloadable beta is at
http://microsoft.com/office/preview

2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/

3. Use the 2007 OfficeOnline website without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit http://officebeta.iponet.net
Click to expand...
Click to expand...
Click to expand...
 
M

Martin T

Hi again Ken

I've given up to get Office 2007 installed on my Win Server 2003R2.

Instead, I installed it on my portable which has two partintions. The one is
XP home edition in my native tongue, Norwegian, and the other one is Win
Server 2003. And it worked fine. :))

The only thing that didn't work was Windows Update. It insists that my time
and date is wrong. Could be since it expect an American time? This is a minor
annoyance. The local time is correct. Any ideas?

Then even my old FrontPage 2002 continued to function after Office 2007 was
installed. And it's in Norwegian. I'm pleased. I use this portable travelling
around the world, taking pictures using FrontPage making blogs.

I'm semiretired and enjoy fiddling with computers, something I've done since
1963.

And thank you very much for your patience and help. It's encouraging.
Particularly if you are a non-MS employee.

Kind regards and thank you

Martin T
 
M

Martin T

Hi again Ken

I've given up to get Office 2007 installed on my Win Server 2003R2.

Instead, I installed it on my portable which has two partintions. The one is
XP home edition in my native tongue, Norwegian, and the other one is Win
Server 2003. And it worked fine. :))

The only thing that didn't work was Windows Update. It insists that my time
and date is wrong. Could be since it expect an American time? This is a minor
annoyance. The local time is correct. Any ideas?

Then even my old FrontPage 2002 continued to function after Office 2007 was
installed. And it's in Norwegian. I'm pleased. I use this portable travelling
around the world, taking pictures using FrontPage making blogs.

I'm semiretired and enjoy fiddling with computers, something I've done since
1963.

And thank you very much for your patience and help. It's encouraging.
Particularly if you are a non-MS employee.

Kind regards and thank you

Martin T
 
M

Martin T

Hi again Ken

I've given up to get Office 2007 installed on my Win Server 2003R2.

Instead, I installed it on my portable which has two partintions. The one is
XP home edition in my native tongue, Norwegian, and the other one is Win
Server 2003. And it worked fine. :))

The only thing that didn't work was Windows Update. It insists that my time
and date is wrong. Could be since it expect an American time? This is a minor
annoyance. The local time is correct. Any ideas?

Then even my old FrontPage 2002 continued to function after Office 2007 was
installed. And it's in Norwegian. I'm pleased. I use this portable travelling
around the world, taking pictures using FrontPage making blogs.

I'm semiretired and enjoy fiddling with computers, something I've done since
1963.

And thank you very much for your patience and help. It's encouraging.
Particularly if you are a non-MS employee.

Kind regards and thank you

Martin T
 
M

Martin T

Hi again Ken

I've given up to get Office 2007 installed on my Win Server 2003R2.

Instead, I installed it on my portable which has two partintions. The one is
XP home edition in my native tongue, Norwegian, and the other one is Win
Server 2003. And it worked fine. :))

The only thing that didn't work was Windows Update. It insists that my time
and date is wrong. Could be since it expect an American time? This is a minor
annoyance. The local time is correct. Any ideas?

Then even my old FrontPage 2002 continued to function after Office 2007 was
installed. And it's in Norwegian. I'm pleased. I use this portable travelling
around the world, taking pictures using FrontPage making blogs.

I'm semiretired and enjoy fiddling with computers, something I've done since
1963.

And thank you very much for your patience and help. It's encouraging.
Particularly if you are a non-MS employee.

Kind regards and thank you

Martin T
 
M

Martin T

Hi again Ken

I've given up to get Office 2007 installed on my Win Server 2003R2.

Instead, I installed it on my portable which has two partintions. The one is
XP home edition in my native tongue, Norwegian, and the other one is Win
Server 2003. And it worked fine. :))

The only thing that didn't work was Windows Update. It insists that my time
and date is wrong. Could be since it expect an American time? This is a minor
annoyance. The local time is correct. Any ideas?

Then even my old FrontPage 2002 continued to function after Office 2007 was
installed. And it's in Norwegian. I'm pleased. I use this portable travelling
around the world, taking pictures using FrontPage making blogs.

I'm semiretired and enjoy fiddling with computers, something I've done since
1963.

And thank you very much for your patience and help. It's encouraging.
Particularly if you are a non-MS employee.

Kind regards and thank you

Martin T
 
M

Martin T

Hi again Ken

I've given up to get Office 2007 installed on my Win Server 2003R2.

Instead, I installed it on my portable which has two partintions. The one is
XP home edition in my native tongue, Norwegian, and the other one is Win
Server 2003. And it worked fine. :))

The only thing that didn't work was Windows Update. It insists that my time
and date is wrong. Could be since it expect an American time? This is a minor
annoyance. The local time is correct. Any ideas?

Then even my old FrontPage 2002 continued to function after Office 2007 was
installed. And it's in Norwegian. I'm pleased. I use this portable travelling
around the world, taking pictures using FrontPage making blogs.

I'm semiretired and enjoy fiddling with computers, something I've done since
1963.

And thank you very much for your patience and help. It's encouraging.
Particularly if you are a non-MS employee.

Kind regards and thank you

Martin T
 
K

Ken

HI Martain-
Yes, you should delete the ones in HKEY_LOCAL_MACHINE . You should repeat
the process for the following keys:

{30120000-0015-0409-0000-0000000FF1CE}-C
{30120000-0016-0409-0000-0000000FF1CE}-C
{30120000-0018-0409-0000-0000000FF1CE}-C
{30120000-0019-0409-0000-0000000FF1CE}-C
{30120000-001A-0409-0000-0000000FF1CE}-C
{30120000-001B-0409-0000-0000000FF1CE}-C
{30120000-0044-0409-0000-0000000FF1CE}-C
{30120000-006E-0409-0000-0000000FF1CE}-C

These will be in your HKEY_LOCAL_MACHINE hive as was the last one. After
you complete the process for the remaining keys, Office 2k7 should be able to
install on your server.
and date is wrong. Could be since it expect an American time? This is a minor
annoyance. The local time is correct. Any ideas?<<

Sorry martain, no idea about this issue.
Particularly if you are a non-MS employee.

Kind regards and thank you<<

You are quite welcome. I try to help where I can.





Martin T said:
Hi Ken

I found 6 keys with the string you sent. Four in HKEY_LOCAL_MACHINE and two
in HKEY_CLASSES_ROOT.

Should I delete them?

Regards,

Martin T


Ken said:
Hi Martin-

Reading your log dump it looks as if the LIS cache is fouled up.

Here is an easy way for you to check. Copy the key below (curley braces and
all) to the clip board

{30120000-0011-0000-0000-0000000FF1CE}-C

Run regedit...Hit the F3 key...put your cursor in the dialog box and type
CTRL+V to paste the contents into the find dialog. Click the find next
button. Let me know if you find anything. I'm thinking you should find the
key. If you do we will be able to fix things fairly simply.

I will get an e-mail ping when you reply to this message and will hopefully
be able to provide more assistance. If you do not find the registry value
using the find method I described above, please navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads
using regedit and tell me what you find under the "download" key (It should
have a "+" next to the folder that should let you expand it. If not, just
click on the "download" folder and post what you have there.)

Martin T said:
Hi Bob

That's correct. I searched the register for his GUIDS and they were not there.

Yes, anything with the word 'office' got deleted, including folders.



:

Hi Martin,

The GUIDs that Ken mentioned do not include the Word 'Office' in them (they use hex values) They are 0FF1CE [0(zero) FF 1(one) CE]

The registry cleaners you used may have disabled more than just Office.

(FWIW, to avoid some confusion. Office 2007 Beta 2 is Office version 12. MS Internet Explorer's beta is the one that is version
'7'.
(Office v7 was Office 95).

Did you delete the previous Office 2007 folder in the \Program Files area?

=====================
Hi Ken

You've helped me in the past and I'm glad you're keeping up the good work.

I did as you told Gr8Bald1. My register does not contain the keys you
described. I removed 608 keys with the word 'office' in it.

Still I didn't manage to reinstall Office 7B2. I'm trying on my test server,
a 2003R2 installation. >>
--
I hope this helped you,

Bob Buckland ?:)
MS Office system products MVP

*Courtesy is not expensive and can pay big dividends<<

LINKS to the 2007 Office System

1. Read about it, try it, or watch the movie :)
the 2007 Microsoft Office system info,
online Test Drive, or downloadable beta is at
http://microsoft.com/office/preview

2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/

3. Use the 2007 OfficeOnline website without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit http://officebeta.iponet.net
Click to expand...
Click to expand...
Click to expand...
 
K

Ken

HI Martain-
Yes, you should delete the ones in HKEY_LOCAL_MACHINE . You should repeat
the process for the following keys:

{30120000-0015-0409-0000-0000000FF1CE}-C
{30120000-0016-0409-0000-0000000FF1CE}-C
{30120000-0018-0409-0000-0000000FF1CE}-C
{30120000-0019-0409-0000-0000000FF1CE}-C
{30120000-001A-0409-0000-0000000FF1CE}-C
{30120000-001B-0409-0000-0000000FF1CE}-C
{30120000-0044-0409-0000-0000000FF1CE}-C
{30120000-006E-0409-0000-0000000FF1CE}-C

These will be in your HKEY_LOCAL_MACHINE hive as was the last one. After
you complete the process for the remaining keys, Office 2k7 should be able to
install on your server.
and date is wrong. Could be since it expect an American time? This is a minor
annoyance. The local time is correct. Any ideas?<<

Sorry martain, no idea about this issue.
Particularly if you are a non-MS employee.

Kind regards and thank you<<

You are quite welcome. I try to help where I can.





Martin T said:
Hi Ken

I found 6 keys with the string you sent. Four in HKEY_LOCAL_MACHINE and two
in HKEY_CLASSES_ROOT.

Should I delete them?

Regards,

Martin T


Ken said:
Hi Martin-

Reading your log dump it looks as if the LIS cache is fouled up.

Here is an easy way for you to check. Copy the key below (curley braces and
all) to the clip board

{30120000-0011-0000-0000-0000000FF1CE}-C

Run regedit...Hit the F3 key...put your cursor in the dialog box and type
CTRL+V to paste the contents into the find dialog. Click the find next
button. Let me know if you find anything. I'm thinking you should find the
key. If you do we will be able to fix things fairly simply.

I will get an e-mail ping when you reply to this message and will hopefully
be able to provide more assistance. If you do not find the registry value
using the find method I described above, please navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads
using regedit and tell me what you find under the "download" key (It should
have a "+" next to the folder that should let you expand it. If not, just
click on the "download" folder and post what you have there.)

Martin T said:
Hi Bob

That's correct. I searched the register for his GUIDS and they were not there.

Yes, anything with the word 'office' got deleted, including folders.



:

Hi Martin,

The GUIDs that Ken mentioned do not include the Word 'Office' in them (they use hex values) They are 0FF1CE [0(zero) FF 1(one) CE]

The registry cleaners you used may have disabled more than just Office.

(FWIW, to avoid some confusion. Office 2007 Beta 2 is Office version 12. MS Internet Explorer's beta is the one that is version
'7'.
(Office v7 was Office 95).

Did you delete the previous Office 2007 folder in the \Program Files area?

=====================
Hi Ken

You've helped me in the past and I'm glad you're keeping up the good work.

I did as you told Gr8Bald1. My register does not contain the keys you
described. I removed 608 keys with the word 'office' in it.

Still I didn't manage to reinstall Office 7B2. I'm trying on my test server,
a 2003R2 installation. >>
--
I hope this helped you,

Bob Buckland ?:)
MS Office system products MVP

*Courtesy is not expensive and can pay big dividends<<

LINKS to the 2007 Office System

1. Read about it, try it, or watch the movie :)
the 2007 Microsoft Office system info,
online Test Drive, or downloadable beta is at
http://microsoft.com/office/preview

2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/

3. Use the 2007 OfficeOnline website without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit http://officebeta.iponet.net
Click to expand...
Click to expand...
Click to expand...
 
K

Ken

HI Martain-
Yes, you should delete the ones in HKEY_LOCAL_MACHINE . You should repeat
the process for the following keys:

{30120000-0015-0409-0000-0000000FF1CE}-C
{30120000-0016-0409-0000-0000000FF1CE}-C
{30120000-0018-0409-0000-0000000FF1CE}-C
{30120000-0019-0409-0000-0000000FF1CE}-C
{30120000-001A-0409-0000-0000000FF1CE}-C
{30120000-001B-0409-0000-0000000FF1CE}-C
{30120000-0044-0409-0000-0000000FF1CE}-C
{30120000-006E-0409-0000-0000000FF1CE}-C

These will be in your HKEY_LOCAL_MACHINE hive as was the last one. After
you complete the process for the remaining keys, Office 2k7 should be able to
install on your server.
and date is wrong. Could be since it expect an American time? This is a minor
annoyance. The local time is correct. Any ideas?<<

Sorry martain, no idea about this issue.
Particularly if you are a non-MS employee.

Kind regards and thank you<<

You are quite welcome. I try to help where I can.





Martin T said:
Hi Ken

I found 6 keys with the string you sent. Four in HKEY_LOCAL_MACHINE and two
in HKEY_CLASSES_ROOT.

Should I delete them?

Regards,

Martin T


Ken said:
Hi Martin-

Reading your log dump it looks as if the LIS cache is fouled up.

Here is an easy way for you to check. Copy the key below (curley braces and
all) to the clip board

{30120000-0011-0000-0000-0000000FF1CE}-C

Run regedit...Hit the F3 key...put your cursor in the dialog box and type
CTRL+V to paste the contents into the find dialog. Click the find next
button. Let me know if you find anything. I'm thinking you should find the
key. If you do we will be able to fix things fairly simply.

I will get an e-mail ping when you reply to this message and will hopefully
be able to provide more assistance. If you do not find the registry value
using the find method I described above, please navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads
using regedit and tell me what you find under the "download" key (It should
have a "+" next to the folder that should let you expand it. If not, just
click on the "download" folder and post what you have there.)

Martin T said:
Hi Bob

That's correct. I searched the register for his GUIDS and they were not there.

Yes, anything with the word 'office' got deleted, including folders.



:

Hi Martin,

The GUIDs that Ken mentioned do not include the Word 'Office' in them (they use hex values) They are 0FF1CE [0(zero) FF 1(one) CE]

The registry cleaners you used may have disabled more than just Office.

(FWIW, to avoid some confusion. Office 2007 Beta 2 is Office version 12. MS Internet Explorer's beta is the one that is version
'7'.
(Office v7 was Office 95).

Did you delete the previous Office 2007 folder in the \Program Files area?

=====================
Hi Ken

You've helped me in the past and I'm glad you're keeping up the good work.

I did as you told Gr8Bald1. My register does not contain the keys you
described. I removed 608 keys with the word 'office' in it.

Still I didn't manage to reinstall Office 7B2. I'm trying on my test server,
a 2003R2 installation. >>
--
I hope this helped you,

Bob Buckland ?:)
MS Office system products MVP

*Courtesy is not expensive and can pay big dividends<<

LINKS to the 2007 Office System

1. Read about it, try it, or watch the movie :)
the 2007 Microsoft Office system info,
online Test Drive, or downloadable beta is at
http://microsoft.com/office/preview

2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/

3. Use the 2007 OfficeOnline website without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit http://officebeta.iponet.net
Click to expand...
Click to expand...
Click to expand...
 
K

Ken

HI Martain-
Yes, you should delete the ones in HKEY_LOCAL_MACHINE . You should repeat
the process for the following keys:

{30120000-0015-0409-0000-0000000FF1CE}-C
{30120000-0016-0409-0000-0000000FF1CE}-C
{30120000-0018-0409-0000-0000000FF1CE}-C
{30120000-0019-0409-0000-0000000FF1CE}-C
{30120000-001A-0409-0000-0000000FF1CE}-C
{30120000-001B-0409-0000-0000000FF1CE}-C
{30120000-0044-0409-0000-0000000FF1CE}-C
{30120000-006E-0409-0000-0000000FF1CE}-C

These will be in your HKEY_LOCAL_MACHINE hive as was the last one. After
you complete the process for the remaining keys, Office 2k7 should be able to
install on your server.
and date is wrong. Could be since it expect an American time? This is a minor
annoyance. The local time is correct. Any ideas?<<

Sorry martain, no idea about this issue.
Particularly if you are a non-MS employee.

Kind regards and thank you<<

You are quite welcome. I try to help where I can.





Martin T said:
Hi Ken

I found 6 keys with the string you sent. Four in HKEY_LOCAL_MACHINE and two
in HKEY_CLASSES_ROOT.

Should I delete them?

Regards,

Martin T


Ken said:
Hi Martin-

Reading your log dump it looks as if the LIS cache is fouled up.

Here is an easy way for you to check. Copy the key below (curley braces and
all) to the clip board

{30120000-0011-0000-0000-0000000FF1CE}-C

Run regedit...Hit the F3 key...put your cursor in the dialog box and type
CTRL+V to paste the contents into the find dialog. Click the find next
button. Let me know if you find anything. I'm thinking you should find the
key. If you do we will be able to fix things fairly simply.

I will get an e-mail ping when you reply to this message and will hopefully
be able to provide more assistance. If you do not find the registry value
using the find method I described above, please navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads
using regedit and tell me what you find under the "download" key (It should
have a "+" next to the folder that should let you expand it. If not, just
click on the "download" folder and post what you have there.)

Martin T said:
Hi Bob

That's correct. I searched the register for his GUIDS and they were not there.

Yes, anything with the word 'office' got deleted, including folders.



:

Hi Martin,

The GUIDs that Ken mentioned do not include the Word 'Office' in them (they use hex values) They are 0FF1CE [0(zero) FF 1(one) CE]

The registry cleaners you used may have disabled more than just Office.

(FWIW, to avoid some confusion. Office 2007 Beta 2 is Office version 12. MS Internet Explorer's beta is the one that is version
'7'.
(Office v7 was Office 95).

Did you delete the previous Office 2007 folder in the \Program Files area?

=====================
Hi Ken

You've helped me in the past and I'm glad you're keeping up the good work.

I did as you told Gr8Bald1. My register does not contain the keys you
described. I removed 608 keys with the word 'office' in it.

Still I didn't manage to reinstall Office 7B2. I'm trying on my test server,
a 2003R2 installation. >>
--
I hope this helped you,

Bob Buckland ?:)
MS Office system products MVP

*Courtesy is not expensive and can pay big dividends<<

LINKS to the 2007 Office System

1. Read about it, try it, or watch the movie :)
the 2007 Microsoft Office system info,
online Test Drive, or downloadable beta is at
http://microsoft.com/office/preview

2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/

3. Use the 2007 OfficeOnline website without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit http://officebeta.iponet.net
Click to expand...
Click to expand...
Click to expand...
 
K

Ken

HI Martain-
Yes, you should delete the ones in HKEY_LOCAL_MACHINE . You should repeat
the process for the following keys:

{30120000-0015-0409-0000-0000000FF1CE}-C
{30120000-0016-0409-0000-0000000FF1CE}-C
{30120000-0018-0409-0000-0000000FF1CE}-C
{30120000-0019-0409-0000-0000000FF1CE}-C
{30120000-001A-0409-0000-0000000FF1CE}-C
{30120000-001B-0409-0000-0000000FF1CE}-C
{30120000-0044-0409-0000-0000000FF1CE}-C
{30120000-006E-0409-0000-0000000FF1CE}-C

These will be in your HKEY_LOCAL_MACHINE hive as was the last one. After
you complete the process for the remaining keys, Office 2k7 should be able to
install on your server.
and date is wrong. Could be since it expect an American time? This is a minor
annoyance. The local time is correct. Any ideas?<<

Sorry martain, no idea about this issue.
Particularly if you are a non-MS employee.

Kind regards and thank you<<

You are quite welcome. I try to help where I can.





Martin T said:
Hi Ken

I found 6 keys with the string you sent. Four in HKEY_LOCAL_MACHINE and two
in HKEY_CLASSES_ROOT.

Should I delete them?

Regards,

Martin T


Ken said:
Hi Martin-

Reading your log dump it looks as if the LIS cache is fouled up.

Here is an easy way for you to check. Copy the key below (curley braces and
all) to the clip board

{30120000-0011-0000-0000-0000000FF1CE}-C

Run regedit...Hit the F3 key...put your cursor in the dialog box and type
CTRL+V to paste the contents into the find dialog. Click the find next
button. Let me know if you find anything. I'm thinking you should find the
key. If you do we will be able to fix things fairly simply.

I will get an e-mail ping when you reply to this message and will hopefully
be able to provide more assistance. If you do not find the registry value
using the find method I described above, please navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads
using regedit and tell me what you find under the "download" key (It should
have a "+" next to the folder that should let you expand it. If not, just
click on the "download" folder and post what you have there.)

Martin T said:
Hi Bob

That's correct. I searched the register for his GUIDS and they were not there.

Yes, anything with the word 'office' got deleted, including folders.



:

Hi Martin,

The GUIDs that Ken mentioned do not include the Word 'Office' in them (they use hex values) They are 0FF1CE [0(zero) FF 1(one) CE]

The registry cleaners you used may have disabled more than just Office.

(FWIW, to avoid some confusion. Office 2007 Beta 2 is Office version 12. MS Internet Explorer's beta is the one that is version
'7'.
(Office v7 was Office 95).

Did you delete the previous Office 2007 folder in the \Program Files area?

=====================
Hi Ken

You've helped me in the past and I'm glad you're keeping up the good work.

I did as you told Gr8Bald1. My register does not contain the keys you
described. I removed 608 keys with the word 'office' in it.

Still I didn't manage to reinstall Office 7B2. I'm trying on my test server,
a 2003R2 installation. >>
--
I hope this helped you,

Bob Buckland ?:)
MS Office system products MVP

*Courtesy is not expensive and can pay big dividends<<

LINKS to the 2007 Office System

1. Read about it, try it, or watch the movie :)
the 2007 Microsoft Office system info,
online Test Drive, or downloadable beta is at
http://microsoft.com/office/preview

2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/

3. Use the 2007 OfficeOnline website without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit http://officebeta.iponet.net
Click to expand...
Click to expand...
Click to expand...
 
K

Ken

HI Martain-
Yes, you should delete the ones in HKEY_LOCAL_MACHINE . You should repeat
the process for the following keys:

{30120000-0015-0409-0000-0000000FF1CE}-C
{30120000-0016-0409-0000-0000000FF1CE}-C
{30120000-0018-0409-0000-0000000FF1CE}-C
{30120000-0019-0409-0000-0000000FF1CE}-C
{30120000-001A-0409-0000-0000000FF1CE}-C
{30120000-001B-0409-0000-0000000FF1CE}-C
{30120000-0044-0409-0000-0000000FF1CE}-C
{30120000-006E-0409-0000-0000000FF1CE}-C

These will be in your HKEY_LOCAL_MACHINE hive as was the last one. After
you complete the process for the remaining keys, Office 2k7 should be able to
install on your server.
and date is wrong. Could be since it expect an American time? This is a minor
annoyance. The local time is correct. Any ideas?<<

Sorry martain, no idea about this issue.
Particularly if you are a non-MS employee.

Kind regards and thank you<<

You are quite welcome. I try to help where I can.





Martin T said:
Hi Ken

I found 6 keys with the string you sent. Four in HKEY_LOCAL_MACHINE and two
in HKEY_CLASSES_ROOT.

Should I delete them?

Regards,

Martin T


Ken said:
Hi Martin-

Reading your log dump it looks as if the LIS cache is fouled up.

Here is an easy way for you to check. Copy the key below (curley braces and
all) to the clip board

{30120000-0011-0000-0000-0000000FF1CE}-C

Run regedit...Hit the F3 key...put your cursor in the dialog box and type
CTRL+V to paste the contents into the find dialog. Click the find next
button. Let me know if you find anything. I'm thinking you should find the
key. If you do we will be able to fix things fairly simply.

I will get an e-mail ping when you reply to this message and will hopefully
be able to provide more assistance. If you do not find the registry value
using the find method I described above, please navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads
using regedit and tell me what you find under the "download" key (It should
have a "+" next to the folder that should let you expand it. If not, just
click on the "download" folder and post what you have there.)

Martin T said:
Hi Bob

That's correct. I searched the register for his GUIDS and they were not there.

Yes, anything with the word 'office' got deleted, including folders.



:

Hi Martin,

The GUIDs that Ken mentioned do not include the Word 'Office' in them (they use hex values) They are 0FF1CE [0(zero) FF 1(one) CE]

The registry cleaners you used may have disabled more than just Office.

(FWIW, to avoid some confusion. Office 2007 Beta 2 is Office version 12. MS Internet Explorer's beta is the one that is version
'7'.
(Office v7 was Office 95).

Did you delete the previous Office 2007 folder in the \Program Files area?

=====================
Hi Ken

You've helped me in the past and I'm glad you're keeping up the good work.

I did as you told Gr8Bald1. My register does not contain the keys you
described. I removed 608 keys with the word 'office' in it.

Still I didn't manage to reinstall Office 7B2. I'm trying on my test server,
a 2003R2 installation. >>
--
I hope this helped you,

Bob Buckland ?:)
MS Office system products MVP

*Courtesy is not expensive and can pay big dividends<<

LINKS to the 2007 Office System

1. Read about it, try it, or watch the movie :)
the 2007 Microsoft Office system info,
online Test Drive, or downloadable beta is at
http://microsoft.com/office/preview

2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/

3. Use the 2007 OfficeOnline website without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit http://officebeta.iponet.net
Click to expand...
Click to expand...
Click to expand...
 
D

Dico Krommenhoek

Thanks very much Ken for your help! At this very moment Office beta is doing
a reinstall. I didn't found eact copy's of your registry keys. It might
therefore be helpfu for others t indicate that the -C letter will be an E if
your installation will be on the E-drive.

Sinerely,

Dico ( Netherlands)

Ken said:
So, if you are having a problem reinstalling office 2007 (the installer
crashes right after entering your key number) here is how you fix the problem.
Start…Run…Regedit
Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads
delete the following keys:

{30120000-0011-0000-0000-0000000FF1CE}-C
{30120000-0015-0409-0000-0000000FF1CE}-C
{30120000-0016-0409-0000-0000000FF1CE}-C
{30120000-0018-0409-0000-0000000FF1CE}-C
{30120000-0019-0409-0000-0000000FF1CE}-C
{30120000-001A-0409-0000-0000000FF1CE}-C
{30120000-001B-0409-0000-0000000FF1CE}-C
{30120000-0044-0409-0000-0000000FF1CE}-C
{30120000-006E-0409-0000-0000000FF1CE}-C

Each of the GUIDs above correspond to a different office 2007 app, and
office 2007 itself.

Here is why you could not reinstall: The error was being caused by the LIS
(local installation source) not being where the registry said it should be.
The actual error (HResult: 0x80070002) means that the installer could not
find the files. If you delete the references to them in the registry then
the installer will not look for cached copies in the LIS during installation
and you will be able to push through with no problems.

Seems like the installer will glitch from time to time and leave these
entries behind. When the files from MSOcache are removed by the installer
and you try to reinstall, the installer is trying to load the cached files it
thinks exists. Because they do not exist, the installer throws an exception.


“Catalyst execution finished: 06/01/2006 19:49:58. Return code: 0.
Exception caught: HResultOnly.â€

And you get the friendly “An error occurred during the installation and
Microsoft Office Professional Plus 2007 (Beta) setup was unable to complete.â€
Error message.

Good Luck


thinktwice said:
Saw other posts regarding this and followed all the suggestions including
buring a CD. I had installed The Beta on top of my 3003 install and
everything worked fine until Outlook got flaky. I have uninstalled both
versions and gotten error messages during the uninstall but both seem to have
at least disappeared from the ADD/Remove Programs and Start>Program list.
After running the %temp% here is the log file:
PERF: TickCount=10008171 Name=OBootStrapper::Run Description=Begin function
Command line: "H:\SETUP.EXE"
No command line arguments given
Verify file signature in "H:\SETUP.EXE"
Verify file signature in "H:\OSETUP.DLL"
Using setup controller dll at [H:\OSETUP.DLL].
PERF: TickCount=10026171 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file
C:\DOCUME~1\Owner\LOCALS~1\Temp\SetupExe(20060621194737908).log.
=========================================================================
PERF: TickCount=10026171 Name=RunSetup Description=Begin function
Catalyst execution began: 06/21/2006 19:47:37.
Searching for updated versions of resource files under the 'updates' folder
[H:\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder [H:].
Resource File Manager : Found (CultureTag=en-US) resource file at
[H:\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file
(File=H:\Office.en-us\OSETUPUI.DLL) for CultureTag [en-US].
Loaded Dll : H:\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0015-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0016-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0044-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-006E-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001A-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0018-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0019-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001B-0409-0000-0000000FF1CE}"
Product: PRO
AddOnGroup Culture: en-us
AddOnId: WORD.EN-US
AddOnId: PUBLISHER.EN-US
AddOnId: INFOPATH.EN-US
AddOnId: POWERPOINT.EN-US
AddOnId: OUTLOOK.EN-US
AddOnId: OFFICE.EN-US
AddOnId: EXCEL.EN-US
AddOnId: ACCESS.EN-US
No upgradable applications found
Parsing config.xml at: H:\Pro.WW\config.xml
Preferred product specified in config.xml to be: PRO
Loading package metadata: H:\Access.en-us\AccessMUI.xml
Loading package metadata: H:\Excel.en-us\ExcelMUI.xml
Loading package metadata: H:\Office.en-us\Proof.es\Proof.xml
Loading package metadata: H:\Office.en-us\Proof.fr\Proof.xml
Loading package metadata: H:\Office.en-us\Proof.en\Proof.xml
Loading package metadata: H:\Office.en-us\OfficeMUI.xml
Loading package metadata: H:\Outlook.en-us\OutlookMUI.xml
Loading package metadata: H:\PowerPoint.en-us\PowerPointMUI.xml
Loading package metadata: H:\InfoPath.en-us\InfoPathMUI.xml
Loading package metadata: H:\Publisher.en-us\PublisherMUI.xml
Loading package metadata: H:\Word.en-us\WordMUI.xml
Loading package metadata: H:\Pro.WW\ProWW.xml
BRANDING: Parsing SkuredData...
BRANDING: Parsing Branding Data...
Final Option Tree:
Kicking off chained install...
PERF: TickCount=10043656 Name=Job::DoCacheWork Description=Begin function
OSE is running as a standalone process
Running OSE version 12.0.4017.1003
LIS: start caching package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: creating download package "{30120000-0011-0000-0000-0000000FF1CE}-C"
Error: Failed to create download: cannot get or load download from the given
download ID "{30120000-0011-0000-0000-0000000FF1CE}-C". Error code:
0x80070002 HResult: 0x80070002.
00000000:012850c6
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/21/2006 19:47:58. Return code: 0.
Exception caught: HResultOnly.
PERF: TickCount=10047390 Name=RunSetup Description=End function
Click to expand...
Click to expand...
 
D

Dico Krommenhoek

Thanks very much Ken for your help! At this very moment Office beta is doing
a reinstall. I didn't found eact copy's of your registry keys. It might
therefore be helpfu for others t indicate that the -C letter will be an E if
your installation will be on the E-drive.

Sinerely,

Dico ( Netherlands)

Ken said:
So, if you are having a problem reinstalling office 2007 (the installer
crashes right after entering your key number) here is how you fix the problem.
Start…Run…Regedit
Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads
delete the following keys:

{30120000-0011-0000-0000-0000000FF1CE}-C
{30120000-0015-0409-0000-0000000FF1CE}-C
{30120000-0016-0409-0000-0000000FF1CE}-C
{30120000-0018-0409-0000-0000000FF1CE}-C
{30120000-0019-0409-0000-0000000FF1CE}-C
{30120000-001A-0409-0000-0000000FF1CE}-C
{30120000-001B-0409-0000-0000000FF1CE}-C
{30120000-0044-0409-0000-0000000FF1CE}-C
{30120000-006E-0409-0000-0000000FF1CE}-C

Each of the GUIDs above correspond to a different office 2007 app, and
office 2007 itself.

Here is why you could not reinstall: The error was being caused by the LIS
(local installation source) not being where the registry said it should be.
The actual error (HResult: 0x80070002) means that the installer could not
find the files. If you delete the references to them in the registry then
the installer will not look for cached copies in the LIS during installation
and you will be able to push through with no problems.

Seems like the installer will glitch from time to time and leave these
entries behind. When the files from MSOcache are removed by the installer
and you try to reinstall, the installer is trying to load the cached files it
thinks exists. Because they do not exist, the installer throws an exception.


“Catalyst execution finished: 06/01/2006 19:49:58. Return code: 0.
Exception caught: HResultOnly.â€

And you get the friendly “An error occurred during the installation and
Microsoft Office Professional Plus 2007 (Beta) setup was unable to complete.â€
Error message.

Good Luck


thinktwice said:
Saw other posts regarding this and followed all the suggestions including
buring a CD. I had installed The Beta on top of my 3003 install and
everything worked fine until Outlook got flaky. I have uninstalled both
versions and gotten error messages during the uninstall but both seem to have
at least disappeared from the ADD/Remove Programs and Start>Program list.
After running the %temp% here is the log file:
PERF: TickCount=10008171 Name=OBootStrapper::Run Description=Begin function
Command line: "H:\SETUP.EXE"
No command line arguments given
Verify file signature in "H:\SETUP.EXE"
Verify file signature in "H:\OSETUP.DLL"
Using setup controller dll at [H:\OSETUP.DLL].
PERF: TickCount=10026171 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file
C:\DOCUME~1\Owner\LOCALS~1\Temp\SetupExe(20060621194737908).log.
=========================================================================
PERF: TickCount=10026171 Name=RunSetup Description=Begin function
Catalyst execution began: 06/21/2006 19:47:37.
Searching for updated versions of resource files under the 'updates' folder
[H:\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder [H:].
Resource File Manager : Found (CultureTag=en-US) resource file at
[H:\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file
(File=H:\Office.en-us\OSETUPUI.DLL) for CultureTag [en-US].
Loaded Dll : H:\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0015-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0016-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0044-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-006E-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001A-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0018-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0019-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001B-0409-0000-0000000FF1CE}"
Product: PRO
AddOnGroup Culture: en-us
AddOnId: WORD.EN-US
AddOnId: PUBLISHER.EN-US
AddOnId: INFOPATH.EN-US
AddOnId: POWERPOINT.EN-US
AddOnId: OUTLOOK.EN-US
AddOnId: OFFICE.EN-US
AddOnId: EXCEL.EN-US
AddOnId: ACCESS.EN-US
No upgradable applications found
Parsing config.xml at: H:\Pro.WW\config.xml
Preferred product specified in config.xml to be: PRO
Loading package metadata: H:\Access.en-us\AccessMUI.xml
Loading package metadata: H:\Excel.en-us\ExcelMUI.xml
Loading package metadata: H:\Office.en-us\Proof.es\Proof.xml
Loading package metadata: H:\Office.en-us\Proof.fr\Proof.xml
Loading package metadata: H:\Office.en-us\Proof.en\Proof.xml
Loading package metadata: H:\Office.en-us\OfficeMUI.xml
Loading package metadata: H:\Outlook.en-us\OutlookMUI.xml
Loading package metadata: H:\PowerPoint.en-us\PowerPointMUI.xml
Loading package metadata: H:\InfoPath.en-us\InfoPathMUI.xml
Loading package metadata: H:\Publisher.en-us\PublisherMUI.xml
Loading package metadata: H:\Word.en-us\WordMUI.xml
Loading package metadata: H:\Pro.WW\ProWW.xml
BRANDING: Parsing SkuredData...
BRANDING: Parsing Branding Data...
Final Option Tree:
Kicking off chained install...
PERF: TickCount=10043656 Name=Job::DoCacheWork Description=Begin function
OSE is running as a standalone process
Running OSE version 12.0.4017.1003
LIS: start caching package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: creating download package "{30120000-0011-0000-0000-0000000FF1CE}-C"
Error: Failed to create download: cannot get or load download from the given
download ID "{30120000-0011-0000-0000-0000000FF1CE}-C". Error code:
0x80070002 HResult: 0x80070002.
00000000:012850c6
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/21/2006 19:47:58. Return code: 0.
Exception caught: HResultOnly.
PERF: TickCount=10047390 Name=RunSetup Description=End function
Click to expand...
Click to expand...
 
D

Dico Krommenhoek

Thanks very much Ken for your help! At this very moment Office beta is doing
a reinstall. I didn't found eact copy's of your registry keys. It might
therefore be helpfu for others t indicate that the -C letter will be an E if
your installation will be on the E-drive.

Sinerely,

Dico ( Netherlands)

Ken said:
So, if you are having a problem reinstalling office 2007 (the installer
crashes right after entering your key number) here is how you fix the problem.
Start…Run…Regedit
Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads
delete the following keys:

{30120000-0011-0000-0000-0000000FF1CE}-C
{30120000-0015-0409-0000-0000000FF1CE}-C
{30120000-0016-0409-0000-0000000FF1CE}-C
{30120000-0018-0409-0000-0000000FF1CE}-C
{30120000-0019-0409-0000-0000000FF1CE}-C
{30120000-001A-0409-0000-0000000FF1CE}-C
{30120000-001B-0409-0000-0000000FF1CE}-C
{30120000-0044-0409-0000-0000000FF1CE}-C
{30120000-006E-0409-0000-0000000FF1CE}-C

Each of the GUIDs above correspond to a different office 2007 app, and
office 2007 itself.

Here is why you could not reinstall: The error was being caused by the LIS
(local installation source) not being where the registry said it should be.
The actual error (HResult: 0x80070002) means that the installer could not
find the files. If you delete the references to them in the registry then
the installer will not look for cached copies in the LIS during installation
and you will be able to push through with no problems.

Seems like the installer will glitch from time to time and leave these
entries behind. When the files from MSOcache are removed by the installer
and you try to reinstall, the installer is trying to load the cached files it
thinks exists. Because they do not exist, the installer throws an exception.


“Catalyst execution finished: 06/01/2006 19:49:58. Return code: 0.
Exception caught: HResultOnly.â€

And you get the friendly “An error occurred during the installation and
Microsoft Office Professional Plus 2007 (Beta) setup was unable to complete.â€
Error message.

Good Luck


thinktwice said:
Saw other posts regarding this and followed all the suggestions including
buring a CD. I had installed The Beta on top of my 3003 install and
everything worked fine until Outlook got flaky. I have uninstalled both
versions and gotten error messages during the uninstall but both seem to have
at least disappeared from the ADD/Remove Programs and Start>Program list.
After running the %temp% here is the log file:
PERF: TickCount=10008171 Name=OBootStrapper::Run Description=Begin function
Command line: "H:\SETUP.EXE"
No command line arguments given
Verify file signature in "H:\SETUP.EXE"
Verify file signature in "H:\OSETUP.DLL"
Using setup controller dll at [H:\OSETUP.DLL].
PERF: TickCount=10026171 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file
C:\DOCUME~1\Owner\LOCALS~1\Temp\SetupExe(20060621194737908).log.
=========================================================================
PERF: TickCount=10026171 Name=RunSetup Description=Begin function
Catalyst execution began: 06/21/2006 19:47:37.
Searching for updated versions of resource files under the 'updates' folder
[H:\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder [H:].
Resource File Manager : Found (CultureTag=en-US) resource file at
[H:\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file
(File=H:\Office.en-us\OSETUPUI.DLL) for CultureTag [en-US].
Loaded Dll : H:\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0015-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0016-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0044-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-006E-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001A-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0018-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0019-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001B-0409-0000-0000000FF1CE}"
Product: PRO
AddOnGroup Culture: en-us
AddOnId: WORD.EN-US
AddOnId: PUBLISHER.EN-US
AddOnId: INFOPATH.EN-US
AddOnId: POWERPOINT.EN-US
AddOnId: OUTLOOK.EN-US
AddOnId: OFFICE.EN-US
AddOnId: EXCEL.EN-US
AddOnId: ACCESS.EN-US
No upgradable applications found
Parsing config.xml at: H:\Pro.WW\config.xml
Preferred product specified in config.xml to be: PRO
Loading package metadata: H:\Access.en-us\AccessMUI.xml
Loading package metadata: H:\Excel.en-us\ExcelMUI.xml
Loading package metadata: H:\Office.en-us\Proof.es\Proof.xml
Loading package metadata: H:\Office.en-us\Proof.fr\Proof.xml
Loading package metadata: H:\Office.en-us\Proof.en\Proof.xml
Loading package metadata: H:\Office.en-us\OfficeMUI.xml
Loading package metadata: H:\Outlook.en-us\OutlookMUI.xml
Loading package metadata: H:\PowerPoint.en-us\PowerPointMUI.xml
Loading package metadata: H:\InfoPath.en-us\InfoPathMUI.xml
Loading package metadata: H:\Publisher.en-us\PublisherMUI.xml
Loading package metadata: H:\Word.en-us\WordMUI.xml
Loading package metadata: H:\Pro.WW\ProWW.xml
BRANDING: Parsing SkuredData...
BRANDING: Parsing Branding Data...
Final Option Tree:
Kicking off chained install...
PERF: TickCount=10043656 Name=Job::DoCacheWork Description=Begin function
OSE is running as a standalone process
Running OSE version 12.0.4017.1003
LIS: start caching package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: creating download package "{30120000-0011-0000-0000-0000000FF1CE}-C"
Error: Failed to create download: cannot get or load download from the given
download ID "{30120000-0011-0000-0000-0000000FF1CE}-C". Error code:
0x80070002 HResult: 0x80070002.
00000000:012850c6
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/21/2006 19:47:58. Return code: 0.
Exception caught: HResultOnly.
PERF: TickCount=10047390 Name=RunSetup Description=End function
Click to expand...
Click to expand...
 
D

Dico Krommenhoek

Thanks very much Ken for your help! At this very moment Office beta is doing
a reinstall. I didn't found eact copy's of your registry keys. It might
therefore be helpfu for others t indicate that the -C letter will be an E if
your installation will be on the E-drive.

Sinerely,

Dico ( Netherlands)

Ken said:
So, if you are having a problem reinstalling office 2007 (the installer
crashes right after entering your key number) here is how you fix the problem.
Start…Run…Regedit
Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads
delete the following keys:

{30120000-0011-0000-0000-0000000FF1CE}-C
{30120000-0015-0409-0000-0000000FF1CE}-C
{30120000-0016-0409-0000-0000000FF1CE}-C
{30120000-0018-0409-0000-0000000FF1CE}-C
{30120000-0019-0409-0000-0000000FF1CE}-C
{30120000-001A-0409-0000-0000000FF1CE}-C
{30120000-001B-0409-0000-0000000FF1CE}-C
{30120000-0044-0409-0000-0000000FF1CE}-C
{30120000-006E-0409-0000-0000000FF1CE}-C

Each of the GUIDs above correspond to a different office 2007 app, and
office 2007 itself.

Here is why you could not reinstall: The error was being caused by the LIS
(local installation source) not being where the registry said it should be.
The actual error (HResult: 0x80070002) means that the installer could not
find the files. If you delete the references to them in the registry then
the installer will not look for cached copies in the LIS during installation
and you will be able to push through with no problems.

Seems like the installer will glitch from time to time and leave these
entries behind. When the files from MSOcache are removed by the installer
and you try to reinstall, the installer is trying to load the cached files it
thinks exists. Because they do not exist, the installer throws an exception.


“Catalyst execution finished: 06/01/2006 19:49:58. Return code: 0.
Exception caught: HResultOnly.â€

And you get the friendly “An error occurred during the installation and
Microsoft Office Professional Plus 2007 (Beta) setup was unable to complete.â€
Error message.

Good Luck


thinktwice said:
Saw other posts regarding this and followed all the suggestions including
buring a CD. I had installed The Beta on top of my 3003 install and
everything worked fine until Outlook got flaky. I have uninstalled both
versions and gotten error messages during the uninstall but both seem to have
at least disappeared from the ADD/Remove Programs and Start>Program list.
After running the %temp% here is the log file:
PERF: TickCount=10008171 Name=OBootStrapper::Run Description=Begin function
Command line: "H:\SETUP.EXE"
No command line arguments given
Verify file signature in "H:\SETUP.EXE"
Verify file signature in "H:\OSETUP.DLL"
Using setup controller dll at [H:\OSETUP.DLL].
PERF: TickCount=10026171 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file
C:\DOCUME~1\Owner\LOCALS~1\Temp\SetupExe(20060621194737908).log.
=========================================================================
PERF: TickCount=10026171 Name=RunSetup Description=Begin function
Catalyst execution began: 06/21/2006 19:47:37.
Searching for updated versions of resource files under the 'updates' folder
[H:\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder [H:].
Resource File Manager : Found (CultureTag=en-US) resource file at
[H:\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file
(File=H:\Office.en-us\OSETUPUI.DLL) for CultureTag [en-US].
Loaded Dll : H:\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0015-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0016-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0044-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-006E-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001A-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0018-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0019-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001B-0409-0000-0000000FF1CE}"
Product: PRO
AddOnGroup Culture: en-us
AddOnId: WORD.EN-US
AddOnId: PUBLISHER.EN-US
AddOnId: INFOPATH.EN-US
AddOnId: POWERPOINT.EN-US
AddOnId: OUTLOOK.EN-US
AddOnId: OFFICE.EN-US
AddOnId: EXCEL.EN-US
AddOnId: ACCESS.EN-US
No upgradable applications found
Parsing config.xml at: H:\Pro.WW\config.xml
Preferred product specified in config.xml to be: PRO
Loading package metadata: H:\Access.en-us\AccessMUI.xml
Loading package metadata: H:\Excel.en-us\ExcelMUI.xml
Loading package metadata: H:\Office.en-us\Proof.es\Proof.xml
Loading package metadata: H:\Office.en-us\Proof.fr\Proof.xml
Loading package metadata: H:\Office.en-us\Proof.en\Proof.xml
Loading package metadata: H:\Office.en-us\OfficeMUI.xml
Loading package metadata: H:\Outlook.en-us\OutlookMUI.xml
Loading package metadata: H:\PowerPoint.en-us\PowerPointMUI.xml
Loading package metadata: H:\InfoPath.en-us\InfoPathMUI.xml
Loading package metadata: H:\Publisher.en-us\PublisherMUI.xml
Loading package metadata: H:\Word.en-us\WordMUI.xml
Loading package metadata: H:\Pro.WW\ProWW.xml
BRANDING: Parsing SkuredData...
BRANDING: Parsing Branding Data...
Final Option Tree:
Kicking off chained install...
PERF: TickCount=10043656 Name=Job::DoCacheWork Description=Begin function
OSE is running as a standalone process
Running OSE version 12.0.4017.1003
LIS: start caching package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: creating download package "{30120000-0011-0000-0000-0000000FF1CE}-C"
Error: Failed to create download: cannot get or load download from the given
download ID "{30120000-0011-0000-0000-0000000FF1CE}-C". Error code:
0x80070002 HResult: 0x80070002.
00000000:012850c6
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/21/2006 19:47:58. Return code: 0.
Exception caught: HResultOnly.
PERF: TickCount=10047390 Name=RunSetup Description=End function
Click to expand...
Click to expand...
 
D

Dico Krommenhoek

Thanks very much Ken for your help! At this very moment Office beta is doing
a reinstall. I didn't found eact copy's of your registry keys. It might
therefore be helpfu for others t indicate that the -C letter will be an E if
your installation will be on the E-drive.

Sinerely,

Dico ( Netherlands)

Ken said:
So, if you are having a problem reinstalling office 2007 (the installer
crashes right after entering your key number) here is how you fix the problem.
Start…Run…Regedit
Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads
delete the following keys:

{30120000-0011-0000-0000-0000000FF1CE}-C
{30120000-0015-0409-0000-0000000FF1CE}-C
{30120000-0016-0409-0000-0000000FF1CE}-C
{30120000-0018-0409-0000-0000000FF1CE}-C
{30120000-0019-0409-0000-0000000FF1CE}-C
{30120000-001A-0409-0000-0000000FF1CE}-C
{30120000-001B-0409-0000-0000000FF1CE}-C
{30120000-0044-0409-0000-0000000FF1CE}-C
{30120000-006E-0409-0000-0000000FF1CE}-C

Each of the GUIDs above correspond to a different office 2007 app, and
office 2007 itself.

Here is why you could not reinstall: The error was being caused by the LIS
(local installation source) not being where the registry said it should be.
The actual error (HResult: 0x80070002) means that the installer could not
find the files. If you delete the references to them in the registry then
the installer will not look for cached copies in the LIS during installation
and you will be able to push through with no problems.

Seems like the installer will glitch from time to time and leave these
entries behind. When the files from MSOcache are removed by the installer
and you try to reinstall, the installer is trying to load the cached files it
thinks exists. Because they do not exist, the installer throws an exception.


“Catalyst execution finished: 06/01/2006 19:49:58. Return code: 0.
Exception caught: HResultOnly.â€

And you get the friendly “An error occurred during the installation and
Microsoft Office Professional Plus 2007 (Beta) setup was unable to complete.â€
Error message.

Good Luck


thinktwice said:
Saw other posts regarding this and followed all the suggestions including
buring a CD. I had installed The Beta on top of my 3003 install and
everything worked fine until Outlook got flaky. I have uninstalled both
versions and gotten error messages during the uninstall but both seem to have
at least disappeared from the ADD/Remove Programs and Start>Program list.
After running the %temp% here is the log file:
PERF: TickCount=10008171 Name=OBootStrapper::Run Description=Begin function
Command line: "H:\SETUP.EXE"
No command line arguments given
Verify file signature in "H:\SETUP.EXE"
Verify file signature in "H:\OSETUP.DLL"
Using setup controller dll at [H:\OSETUP.DLL].
PERF: TickCount=10026171 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file
C:\DOCUME~1\Owner\LOCALS~1\Temp\SetupExe(20060621194737908).log.
=========================================================================
PERF: TickCount=10026171 Name=RunSetup Description=Begin function
Catalyst execution began: 06/21/2006 19:47:37.
Searching for updated versions of resource files under the 'updates' folder
[H:\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder [H:].
Resource File Manager : Found (CultureTag=en-US) resource file at
[H:\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file
(File=H:\Office.en-us\OSETUPUI.DLL) for CultureTag [en-US].
Loaded Dll : H:\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0015-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0016-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0044-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-006E-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001A-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0018-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0019-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001B-0409-0000-0000000FF1CE}"
Product: PRO
AddOnGroup Culture: en-us
AddOnId: WORD.EN-US
AddOnId: PUBLISHER.EN-US
AddOnId: INFOPATH.EN-US
AddOnId: POWERPOINT.EN-US
AddOnId: OUTLOOK.EN-US
AddOnId: OFFICE.EN-US
AddOnId: EXCEL.EN-US
AddOnId: ACCESS.EN-US
No upgradable applications found
Parsing config.xml at: H:\Pro.WW\config.xml
Preferred product specified in config.xml to be: PRO
Loading package metadata: H:\Access.en-us\AccessMUI.xml
Loading package metadata: H:\Excel.en-us\ExcelMUI.xml
Loading package metadata: H:\Office.en-us\Proof.es\Proof.xml
Loading package metadata: H:\Office.en-us\Proof.fr\Proof.xml
Loading package metadata: H:\Office.en-us\Proof.en\Proof.xml
Loading package metadata: H:\Office.en-us\OfficeMUI.xml
Loading package metadata: H:\Outlook.en-us\OutlookMUI.xml
Loading package metadata: H:\PowerPoint.en-us\PowerPointMUI.xml
Loading package metadata: H:\InfoPath.en-us\InfoPathMUI.xml
Loading package metadata: H:\Publisher.en-us\PublisherMUI.xml
Loading package metadata: H:\Word.en-us\WordMUI.xml
Loading package metadata: H:\Pro.WW\ProWW.xml
BRANDING: Parsing SkuredData...
BRANDING: Parsing Branding Data...
Final Option Tree:
Kicking off chained install...
PERF: TickCount=10043656 Name=Job::DoCacheWork Description=Begin function
OSE is running as a standalone process
Running OSE version 12.0.4017.1003
LIS: start caching package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: creating download package "{30120000-0011-0000-0000-0000000FF1CE}-C"
Error: Failed to create download: cannot get or load download from the given
download ID "{30120000-0011-0000-0000-0000000FF1CE}-C". Error code:
0x80070002 HResult: 0x80070002.
00000000:012850c6
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/21/2006 19:47:58. Return code: 0.
Exception caught: HResultOnly.
PERF: TickCount=10047390 Name=RunSetup Description=End function
Click to expand...
Click to expand...
 
B

Bob Buckland ?:-\)

Hi Dico,

Good point, the 'tricky' thing to search for in the keys is that these particular keys are limited to 'hex' values (zero through
nine and A through F) and they used zero to look like an alphabetic O and a 1 to look like an I so the
search for 00F1CE (zero, zero, F, one, C, E)
rather than OFFICE)
should find things <g>

==========
Thanks very much Ken for your help! At this very moment Office beta is doing
a reinstall. I didn't found eact copy's of your registry keys. It might
therefore be helpfu for others t indicate that the -C letter will be an E if
your installation will be on the E-drive.

Sinerely,

Dico ( Netherlands)>>
--
I hope this helped you,

Bob Buckland ?:)
MS Office system products MVP

LINKS to the 2007 Office System

1. Free MS Office 2007 book from MS Press, 213 pages:
http://microsoft.com/learning/office2007/default.mspx#booksfrommspress

2.. Office 2007 Beta 2 Online Test Drive, Downloadable beta,
e-learning courses, doucmentation and movies:
http://microsoft.com/office/preview

3. Send 2007 Office System Beta 2 feedback directly to the MS Office 2007 product team with this feedback tool:
http://sas.office.microsoft.com/

4. Try the 2007 OfficeOnline preview website , without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033

b. then visit
http://officebeta.iponet.net
 

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